Clouded Judgement

MARCH 21, 2025

They built out their core CRM capabilities, but expanded into analytics when they acquired Tableau, expanded into integration when they acquired Mulesoft, and expanded into communication when they acquired Slack. Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 189

Cloud Subscription Payment Features Pricing 189

FastSpring

JANUARY 9, 2025

Justin Sacks (02:08) Taking me back, I think I got a summer job in high school so that I could pay for my own WoW subscription. Back in the day, games, well, at least large online multiplayer games, required a subscription rather than just a one-time fee. How many years you recall did you pay for the subscription?

Payments 164

Payments Mobile Payment Methods Revenue 164

Stax

MAY 20, 2024

The concept of unearned revenue can easily trip up SaaS companies that offer subscription services and products on a recurring basis. Unlike when selling ordinary products, you cannot recognize the revenue earned from a subscription all at once. In the case of SaaS subscriptions, this could take several months—or even years.

Payment Features 167

Payment Features Payments Payment Services SaaS Payments 167

FastSpring

MARCH 15, 2021

That’s the beauty of subscription models. While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. Advantages of a Subscription Model.

Payment Features 147

Payment Features Payment Services Subscription Payment Solutions 147

Subscription Flow

OCTOBER 10, 2024

If a business wants to shift to an entirely new model, such as it wants to move from a traditional model to a subscription based one, it needs to migrate to a new billing system. A system which supports recurring subscriptions, and advanced pricing strategies. The subscription plans must be transferred to the new software as they are.

Payment Solutions 105

Payment Solutions Payment Services Systems Review SaaS Payments 105

FastSpring

AUGUST 12, 2024

Throughout the year, sales and subscription management teams juggle hundreds or thousands of subscription upgrades, add-ons, and renewals across customer accounts. Create accurate proforma invoices for subscription renewals, upgrades, downgrades, and add-ons to streamline budgeting and pre-approve costs. Increase Renewal Rates.

Payment Features 147

Payment Features Payments Subscription Payment Services 147

Tom Tunguz

MARCH 24, 2020

As colleagues communicate more ideas online, companies will have to secure these thoughts to protect their intellectual property. Better for the leagues and athletes to sell more products and subscriptions, better for the fans who engage more, over longer seasons, in different formats.

Software Review 361

Software Review Technical Review Entertainment Outsourced Development 361

TechEmpower SaaS

JULY 24, 2023

eCommerce Does your startup run on a subscription model? How many kinds of subscriptions do you support? What are the rules for subscriptions? Communication/Forums Are there discussion forums? Do you support discounts? Free trials? Often this ties to marketing support. How tight is that integration? Commenting?

Innovation 780

Innovation Development CTO Hire Technical Review 780

FastSpring

JANUARY 27, 2022

Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. How Castos upsells subscription tiers. His podcast hosting company uses data analytics that looks at which users are most likely to grow out of their current subscriptions.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

FastSpring

FEBRUARY 10, 2025

This integration ensures that cart abandonment data is seamlessly communicated to your email service. This checkbox must be checked for the email addresses and cart data to be communicated to your email marketing platform, such as Mailchimp. Under Customer Information, there is a drop-down labeled Newsletter Subscription Checkbox.

SaaS Payments 99

SaaS Payments Payments Payment Methods Payment Services 99

User Pilot

AUGUST 28, 2023

As the number of potential customer communication channels and touchpoints continues to increase, omnichannel communication is a must. In this article, we discuss what omnichannel communication involves, how it can help you deliver seamless experiences, and how to get started implementing it. What is omnichannel communication?

Communication 98

Communication Strategy Social Media Underperforming Technical Team 98

User Pilot

OCTOBER 19, 2024

Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. For instance, satisfied customers are more likely to renew their subscriptions month after month with a subscription-based streaming service. What does customer satisfaction look like for SaaS businesses?

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

Intercom, Inc.

AUGUST 31, 2021

These messages can be triggered based on specific customer actions or dates, such as an upcoming subscription renewal or customer birthday. These transactional messages are an integral part of any customer communication strategy. And no need to keep paying subscriptions for extra software you don’t need. Password reset.

Payments 219

Payments Payment Solutions Payment Methods Subscription 219

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Letting FastSpring handle the subscription infrastructure. Start small with an incremental approach.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

SaaStr

MARCH 24, 2022

BlueSnap supports payments across all geographies through multiple sales channels such as online and mobile sales, marketplaces, subscriptions, invoice payments and manual orders through a virtual terminal. Our All-In-One Payment Platform is designed to increase sales and reduce costs for all businesses accepting payments.

Payments 257

Payments Payment Services Payment Solutions SaaS Payments 257

Blulogix

APRIL 11, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Channel Business Management In the dynamic landscape of B2B subscription models, channel business management emerges as a pivotal strategy for expanding market reach and enhancing product distribution.

Subscription 95

Subscription Payment Features B2B Scale 95

SaaStr

MARCH 30, 2024

We’re (for now) using Intercom for trigger-based onboarding and activation messaging, as well as customer communications and newsletters. The website is on (a beefed up instance of) WordPress , Circle is what’s powering our online community, we recently switched to Docusaurus to host our documentation, and use Transistor.fm

Marketing 278

Marketing ChatGPT Mobile Onboarding 278

Intercom, Inc.

JUNE 7, 2022

Live chat – especially when it’s part of a modern customer communications platform that helps you make the most of every engagement – is a powerful addition to your sales tech stack. It’s played a critical role in growing Paid Subscriptions business and allows us to create a more personal customer experience.”. Learn more ?.

Sales Funnel 245

Sales Funnel Sales Headcount Subscription 245

Blulogix

MARCH 22, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Strategizing Customer Penetration for Enhanced Growth For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

Subscription 96

Subscription Payment Features B2B Consulting 96

Buffer Resources

AUGUST 28, 2023

TikTok has its revamped Creativity Program , YouTube has the YouTube Partner Program , and now, Instagram creators who want to monetize their content directly have the Subscriptions feature. What are subscriptions on Instagram? For example, creator Joy Ofodu created an Instagram subscription to offer exclusive content.

Payment Features 98

Payment Features Payments Subscription Payment Methods 98

Intercom, Inc.

APRIL 24, 2018

Most internet businesses want a personal way to communicate with customers; they just need the right tools to do it at scale. With today’s changes, we believe we’re giving our customers a much better messenger that works for them, and we’re setting a new standard for business to customer communication. Why did this happen?

Payment Methods 223

Payment Methods Scale Business Payment Solutions 223

Subscription Flow

OCTOBER 16, 2024

That is why most modern SaaS and subscription-based businesses have transitioned to using a good billing software, reducing their workload by a great deal. Customer Communication Dynamics After the customer payment gets processed, manual follow-ups for transaction confirmation can be time consuming and inefficient.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

SaaStr

JANUARY 5, 2022

Once we finalized this messaging, we shared it with every team at Box so everyone used shared language in all of their communications, both internally and externally. There’s no denying that renewals are the most important motion in SaaS and subscription. The product roadmap aligned with this messaging, too.

Scale 301

Scale Scaling Sales Hiring Software Review 301

SaaStr

MARCH 17, 2020

Learn more about Bandwidth’s new communications API suite built for scaling SaaS companies here , or schedule a meeting today to get the conversation going. Chargebee offers subscription billing and revenue operations for fast-growing B2B SaaS companies. SaaSOptics . Request a demo here. ProfitWell.

Sales Hiring 221

Sales Hiring Scale Payment Features Marketplace as a Service 221

Blulogix

DECEMBER 27, 2024

By Inga Broerman Overcoming Revenue Leakage with Smarter Billing Practices Revenue leakage is one of the most insidious challenges subscription-based businesses face. In todays competitive subscription economy, addressing revenue leakage isnt optionalits critical for sustaining profitability and building trust with customers.

Payment Features 52

Payment Features Revenue Scale Operational efficiency. 52

Intercom, Inc.

APRIL 23, 2018

We are taking a number of steps to ensure compliance with GDPR, but now is the time to consider the entirety of your security and data privacy strategy, both in terms of how you build it and how you communicate it. Communicate actively with your customers about privacy. Active communication and transparency are key to customer trust.

Underperforming Technical Team 220

Underperforming Technical Team Systems Review compliance Marketplace as a Service 220

BetterCloud

JUNE 9, 2025

You’re not alone in thinking your SaaS subscriptions have grown faster than your understanding of them. However, this very ease and flexibility have contributed to a fragmented landscape where different teams and individuals can onboard new tools without centralized oversight, leading to a complex web of subscriptions.

SaaS 52

SaaS Software Review Technical Review Finance 52

Intercom, Inc.

SEPTEMBER 8, 2021

We’re constantly releasing product improvements, and sometimes these changes can impact things, so we want to ensure that we’re always proactive with communications so that customers know what to expect and when new functionality has become available to them.”. Increasing support efficiency. Stepping in at the right time.

Scale 238

Scale Headcount Mobile Communication 238

Blulogix

DECEMBER 26, 2024

By Inga Broerman Building a Competitive Edge Through Channel Partnerships In an increasingly competitive subscription economy, channel partnerships have become a beacon for businesses seeking scalable growth and sustainable revenue streams.

Payments 52

Payments Payment Features Payment Services Scale 52

Blulogix

DECEMBER 31, 2024

By Inga Broerman Scaling with Usage-Based Models: A Practical Guide to Metering The rise of usage-based pricing is revolutionizing the subscription economy. Usage-based pricing represents a seismic shift in how subscription businesses operate. Tap into new customer segments with diverse pricing needs.

Payment Features 52

Payment Features Scaling AI Search Subscription 52

Intercom, Inc.

AUGUST 4, 2021

But for both positions, we’re looking to learn more about your communication style and technical skills. For Support Specialists, we’ll ask a few questions to gauge: Your communication style and how you craft messages to customers. Your ability to communicate with customers at a technical level. The take-home test.

Customer Support 240

Customer Support Interviewing Engineering Communication 240

Stax

MARCH 18, 2025

The processor facilitates the transaction by communicating with the payment gateway, issuing bank, and acquiring bank. The payment processor communicates with the issuing bank and card networks to approve or decline the transaction. These systems are ideal for subscription-based and SaaS businesses with global customers.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

SaaStr

MARCH 15, 2024

They also have a media segment, a separate business supporting creators who want to do subscription-based video monetization. Vimeo has spent a fair amount historically on advertising, primarily to fuel the more prosumer individual online subscription business. They top out of what you can do in advertising and rev share on YouTube.

AI Search 273

AI Search SaaS Advertising Sales Hiring 273

Intercom, Inc.

NOVEMBER 30, 2021

Intercom is an all-in-one Customer Communications Platform that empowers you to build better customer relationships through personalized, messenger-based experiences across the entire customer journey. Subscription payment and management: Stripe. Obviously we’re a little biased ?? It includes: Live chat.

Technical Review 250

Technical Review Customer Support Payment Methods Payment Solutions 250

BetterCloud

JANUARY 3, 2025

SaaS has revolutionized how we work, but let’s be honest, managing all those subscriptions can feel like juggling flaming torches. Why SaaS vendor management matters Keeping track of all your SaaS subscriptions can feel like a never-ending game of whack-a-mole. This blog is your guide to conquering SaaS chaos.

Management 52

Management SaaS compliance Benchmarks 52

Buffer Resources

SEPTEMBER 5, 2024

While our team is still fully remote and distributed—Hailley Griffis, our head of Content and Communications, is based in the U.S., We use different tools and processes, although our commitment to transparency and frequent communication is still essential.  

AI Search 106

AI Search Social Media Systems Review Technical Review 106

Buffer Resources

AUGUST 16, 2023

We’ve shared a number of parts of Buffer’s business transparently over the years — and one piece we’ve always wanted to expand on is where your money goes when you pay for a Buffer subscription. and Pendo for customer communication and engagement.

Merchant Services 98

Merchant Services Payment Services Payment Features Payments 98