Intercom, Inc.

JUNE 9, 2020

With that comes the need for clear communication and open dialogue with customers and employees alike. These are all key components of a business resilience strategy, one that bolsters up a business that’s faced with challenges and sets it up for growth long-term. It’s better to be present and show empathy than not to show up at all.

Strategy 197

Strategy Business Scale Communication 197

ChurnZero

MAY 22, 2024

Building an executable digital CS strategy has three key components: a digital roadmap, an automation plan, and a touchpoint map. 1: Your digital customer success strategy’s digital roadmap. Your company-wide communication inventory is a whole lot bigger than you expected! What the heck do those mean? Here’s an example.

Customer Success 52

Customer Success Strategy Technical Review Sales Hiring 52

Mucker Capital

NOVEMBER 8, 2023

In this Mucker Growth session, Rosabel Tao from Fire & Bridge delves into the critical field of startup positioning strategy and its crucial role in shaping enduring brands. The crux lies in understanding the fundamental essence: positioning is the bedrock of all communication endeavors.

Branding 98

Branding Startup Development Strategy 98

Neil Patel

JANUARY 3, 2022

Account-based marketing is a B2B marketing strategy where the sales and marketing teams work together to find the most qualified accounts to become customers. When this happens, it’s time to change things up and switch to a personalized strategy that will speak to one specific audience. What Is Account-Based Marketing? To Maximize ROI.

Scale 127

Scale Marketing Outsourcing Services Social Media 127

SaaStr

MAY 16, 2023

Managing Partner at Zelkova Ventures, Jay Levy, believes starting a business now presents a unique opportunity: “It is a great time to launch a company…talent is more accessible, competition is reduced, and frankly, you’re forced to focus on economics and building a sustainable enterprise.” SaaStr Workshop Wednesdays are LIVE every Wednesday.

Communication 206

Communication Startup Investment Strategy 206

Sales Hacker

JUNE 8, 2020

Presentation execution. Unfortunately, most people’s presentations come off like an annoying infomercial. Luckily, there’s a science and strategy behind presentations that can be learned and perfected. Communication. Communication. Everyone has a preferred communication style. That’s it.

Sales Hiring 68

Sales Hiring Sales Communication Engagement 68

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Implement your product experience strategy by developing an execution plan with a timeline.

Strategy 82

Strategy Customer Lifetime Value Onboarding User Experience 82

User Pilot

NOVEMBER 7, 2023

That said, we’ll go over how to build a strong customer engagement strategy that cultivates trust and unlocks product growth. Customer engagement marketing is about the strategies and communication tactics for building a solid customer-product relationship through an engaging customer experience.

Engagement 81

Engagement Strategy Marketing SaaS 81

SaaStr

SEPTEMBER 25, 2023

Greenhouse CMO, Carin Van Vuuren, and VP of Enterprise Revenue, Ankur Passi, share their approach to bridging the communication gap to bring the traditional frenemies together. Reconciling the Past and Present Experience can be the best teacher, and Passi can draw on his past career as a sales leader at an early-stage company.

Enterprise 257

Enterprise Marketing Sales SaaS 257

User Pilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! The strategy should also have information about the UX team, processes, and guidelines.

Strategy 79

Strategy Underperforming Technical Team User Experience SaaS 79

User Pilot

APRIL 22, 2024

Examples of end-user support strategies include: Interactive walkthroughs. Offering multi-channel support to make it easy for your user to communicate with you and solve their issues. Examples of end-user support strategies You’ve seen the different use cases for end-user support. Personalized end-user support.

Strategy 81

Strategy Technical Review AI Search Technical Support 81

SaaStr

MAY 17, 2024

As Product leaders, you have to build trust with CEOs and founders, align on vision and strategy, stay focused on the customer’s problem, and effectively navigate misalignment to ensure your product has the greatest chances of success right out of the gate. Eventually, you can set some goals and strategy and build together.

Scale 233

Scale Technical Review Sales Hiring Artificial Intelligence 233

Intercom, Inc.

MAY 12, 2021

Without this knowledge, it’s inevitable that your customer communication will remain impersonal and inefficient, neither of which will empower your team to meet ever-rising customer expectations. Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale.

Communication 118

Communication Underperforming Technical Team Mobile Machine Learning 118

Intercom, Inc.

FEBRUARY 18, 2021

And so over the years, I spent more and more time on things like vision and purpose and strategy. Making sure we’re including everyone and their voices, knowing that sometimes people can be a little bit quieter and encouraging that open communication, I think it goes a long way. And it really is about where are you going? .”

Leadership 118

Leadership Underperforming Technical Team Sales Hiring Education 118

User Pilot

MAY 21, 2024

Expect to learn specific strategies that enhance user experience and grow your bottom line. Developing a user-centric CRO strategy entails understanding user behavior and needs, optimizing the website’s performance, setting clear conversion goals, mapping the user journey , addressing user pain points, and optimizing webpage elements.

Scale 52

Scale Strategy User Experience Acquisition 52

Neil Patel

JUNE 23, 2021

I’ve compiled a list of 12 ad copywriting strategies for Google AdWords , Facebook, Twitter, and LinkedIn, to help you improve your ad campaign performance and drive your brand forward. Google Ads Copy Strategies. However, if you communicate your offer accurately, you can expect a higher ROI. Not such a creative strategy, right?

Strategy 136

Strategy Social Media Advertising Engineering 136

User Pilot

AUGUST 14, 2023

Are you struggling with creating an effective growth marketing strategy? You need to know what in-app communication to implement to attract, engage, and retain a bigger customer base while maximizing revenues. So let’s see how you can build a growth marketing strategy and check out the strategies involved and relevant use cases.

Growth Marketing 83

Growth Marketing SaaS Payments Strategy Payment Methods 83

Payrix

MARCH 12, 2024

With over two decades of payments experience, Andy has worked in several sales, strategy, and partnership management roles. Putting together a winning strategy is tricky, but not impossible. What is difficult is covering everything that goes into an Embedded Payments strategy in one podcast episode.

Payments 100

Payments Embedded Payments Merchant Services SaaS Payments 100

Kellblog

JUNE 3, 2022

Keep reading to learn why and learn how to avoid some undesirable patterns in technical, product-related communications. So do I think this is good product-oriented communications? You’re telling the stakeholder that their request fits the strategy but isn’t coming yet. “ Over to you, Lance ? .

Communication 62

Communication Management Entertainment Technical Support 62

Intercom, Inc.

JANUARY 14, 2021

In this episode of Inside Intercom, we caught up with Hubert for a chat about starting small, committing to a product strategy that helps you reach your long-term goals and making sure everyone’s on the same page. Use it to make better product decisions.

Strategy 225

Strategy Scale Systems Review Technical Review 225

Kellblog

JANUARY 1, 2023

I think about coyote vests whenever I think about larger vendors running envelopment strategies against smaller vendors. A Review of Envelopment Strategies. Envelopment strategies are common, and often winning, strategies in enterprise software. I’ve executed envelopment strategies, too.

Strategy 114

Strategy Startup Software Review Government 114

Neil Patel

SEPTEMBER 30, 2020

Due to the competitive digital landscape , business owners need to chalk out entire outlines, strategies, and implementation within weeks – or even days. Having a carefully drafted digital strategy. Plus, a result-driven approach serves as the basis of digital strategy, which can be very beneficial for your company.

Consulting 123

Consulting Strategy Technical Review Underperforming Technical Team 123

User Pilot

AUGUST 23, 2023

Goal-setting frameworks : Goal-driven customer interactions are essential in a CX strategy, linking experiences directly to desired outcomes. How to create a successful customer experience strategy? CX design can initially be overwhelming, but these steps will put you on the path to creating the best customer experience strategy.

Strategy 70

Strategy Software Review User Experience Technical Review 70

Blulogix

FEBRUARY 18, 2024

Data-Driven Dynamics: What Powering Monetization Strategies Through Analytics Means to Your Business By BluLogix Team Unlocking the Potential of Analytics in Crafting Revenue-Boosting Strategies In the digital economy, where every click, view, and interaction can be measured, data analytics emerges as the cornerstone of informed decision-making.

Strategy 52

Strategy Data Marketplace as a Service Sales Hiring 52

Sales Hacker

OCTOBER 17, 2022

Even with the numerous change management tools and strategies that have emerged over the decades, over 70% of change initiatives fail. People trust that we use data-informed strategy to steer our executives in the right direction — and our leadership skills to align people, processes, and systems around our common goals.

Sales Recruiting 79

Sales Recruiting Underperforming Technical Team Strategy Management 79

Neil Patel

MARCH 4, 2023

5 Companies That Do Well with Localizing Content Global brands need strategies to attract local markets. How do they make a huge brand feel more like it belongs in different communities? Given the global nature of Airbnb’s services, communication is essential amongst hosts and guests. or “We made them believe something gullible.”

Strategy 81

Strategy Sales Hiring Marketplace as a Service Scale 81

SaaStr

NOVEMBER 10, 2023

At this year’s SaaStr Annual, Adobe’s Chief Strategy Officer and Executive Vice President of Design & Emerging Products, Scott Belsky shares the 5 waves of change we can expect from AI in creative spaces and how this will change how brands of all sizes will create and deliver content at scale. Social media teams. a game changer!

AI 244

AI VP of Engineering Generative AI Social Media 244

SaaStr

FEBRUARY 8, 2023

On top of that, sales teams must still communicate with those functional leads, who then have to try and sell up internally. Adapting Sales Strategy In This New “Normal” It requires more friction to get deals done today compared to the hay days of 2021 and early 2022. How should they present the offer to a CFO?

Sales Hiring 130

Sales Hiring Scale Sales Strategy 130

Sales Hacker

MARCH 27, 2020

This video training was originally presented at the 2019 Sales Hacker Success Summit. In it, Founder of Startup Hypeman, Rajiv Nathan, shows you how to do sales presentations that don’t suck. Why use sales presentations? Why use sales presentations? (08:03). When do you use a sales presentation? (12:25).

Entertainment 73

Entertainment Sales Startup Strategy 73

TrackStreet

JULY 20, 2023

Successful Online Sales Strategy When a brick-and-mortar retailer considers opening a new store, that company has to weigh the significant capital and operating expenses (mortgage, construction, employees, etc.) All because those systems aren’t communicating. against the new location’s potential to generate revenue.

Scale 52

Scale Strategy Sales Underperforming Technical Team 52

SaaStr

NOVEMBER 14, 2022

Fortunately, there are strategies you can implement to ensure that your workforce is engaged, happy, and driving the business forward. In a special presentation, Secureframe COO Seema Kumar shares common leadership challenges in today’s modern workforce, best practices, and tips for talent retention. So that’s up, down, and across.

Retention 130

Retention Leadership Compensation Communication 130

User Pilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. How to build a CX strategy?

Strategy 70

Strategy SaaS AI Search Customer Support 70

Neil Patel

AUGUST 10, 2021

It can be absolutely brilliant, but if it’s not presented to the right people, it won’t take off. Strategy #1: Research Your Niche. Strategy #2: Develop an Online Presence and Following. Strategy #3: Create a Blurb and Press Kit. Strategy #4: Design an Eye-Catching Book Cover. Wouldn’t it be nice if they could?

Strategy 143

Strategy Social Media Marketing Technical Review 143

Totango

NOVEMBER 5, 2021

During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. What were the main challenges you found when implementing a digital strategy? .

Scale 111

Scale Engagement Scaling Strategy 111

Totango

FEBRUARY 28, 2020

Creating a strong customer engagement strategy makes sure every interaction delivers that value. At the same time, an effective engagement strategy incorporates much more than 1:1 touchpoints, and considers engagements such as 1:many opportunities, including communities, events, advocacy, and learning. Nurturing customer growth.

Engagement 93

Engagement Strategy Customer Lifetime Value Customer Success 93

Totango

MAY 17, 2024

Economic pressures are compelling companies to rethink their strategies, with a heightened focus on both acquiring new business and nurturing existing customer relationships to drive revenue growth. Connect engagement to communications Record your calls! But there are proven, compliant ways to drive impact with AI today.

Innovation 96

Innovation AI Underperforming Technical Team Scale 96

User Pilot

JANUARY 26, 2023

The qualities of a company with a customer advocacy culture include getting in touch personally with customers, the ability to create emotional connections, the initiative to over-deliver with their product, transparent communication, and the capacity to listen to customers. Surprising dream customers with unexpected gifts, like Userpilot.

Strategy 71

Strategy Software Review Social Media Onboarding 71