Totango

APRIL 28, 2021

It is a tangible presence a customer can see and feel in the way you engage with them, respond to them, and present the product. This strategy encourages cross-functional engagement and lets the customer know that their experience is important to every member of the team. The customer’s use of the product.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

CustomerSuccessBox

JUNE 8, 2021

The Director of Customer Success acts as orchestrator and owner of the operational strategy and plan for the business. Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

Totango

MAY 15, 2019

It is a tangible presence customers can see and feel in the way you engage them, respond to them, and present the product. This strategy encourages cross-functional engagement and lets the customer know that their experience is important to every member of the team. The customer’s use of the product.

Customer Lifetime Value 89

Customer Lifetime Value Enterprise Product ROI Customer Success 89

SaaStr

FEBRUARY 7, 2020

Prior to joining the world of venture, Karen was a Senior Director at Apple and before Apple, Karen spent an incredible 9 years at Box as a founding member of the executive team, where she was responsible for defining and leading Box’s Industry GTM strategy. How have we seen them communicate together? Harry Stebbings. Karen Page.

Scale 179

Scale Underperforming Technical Team Investment Sales Hiring 179