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4 Effective Strategies for Communicating with Upset Customers

Totango

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. Technical Problems.

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3 Communications Strategies to Use During a Crisis

Totango

Communication during a crisis is about protecting your core asset, your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retune Internal Communication.

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Four Lessons From the Carta Communications Train Wreck

Kellblog

Because our purpose is to take a few communications lessons from this PR mess, I’m not going to dig into the story itself. There is a standard playbook for communications crises and writing a post like this is definitely not included. I also felt empathy for the desire to communicate to your employees. ” Period.

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Crisis Communication: Strategies to Communicate Better During a Crisis

Sales Hacker

The key to adapting successfully is preparing for the unexpected — and communicating effectively with your team. After all, broken communication during a crisis will cause havoc among your employees and even customers. Whether you believe Murphy or not, it’s up to you to prepare for a worst-case scenario and communicate accordingly.

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10 Keys to AI Success in 2021

Capitalizing on the incredible potential of AI means having a coherent AI strategy that you can operationalize within your existing processes. AI storytelling in communicating value to your organization. But it’s not always easy for organizations to do. Trusted AI and how vital it is to your AI projects.

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The Rise of LinkedIn as a Core Communications Platform

SaaStr

Use it for that, and your strategy may evolve. The post The Rise of LinkedIn as a Core Communications Platform appeared first on SaaStr. But it’s also a key source of awareness. Be where the most folks that matter see positive things about your brand. That moves the needle.

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An Underused Strategy: Truly High Value Drip Marketing to Prospects

SaaStr

— Jason ✨Be Kind✨ Lemkin  (@jasonlk) July 28, 2023 So there’s a strategy I really only see a handful of vendors using, but it really, really works IMHO. That’s Interesting image from here ) The post An Underused Strategy: Truly High Value Drip Marketing to Prospects appeared first on SaaStr. Truly valuable.

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Ramping-up Your Digital CX Strategy: Adaptation of Omni Channel and Conversational Support

Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author

Are you looking to elevate your CX support strategy? With the numerous changes in the market, it is critical that your CX strategy can evolve and better support your customers regardless of where they are in their journey.

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Tough Bosses, Unrealistic Goals, and Other Corporate Challenges That a Customer-Centric Product Strategy Can Empower You to Solve

Speaker: Bob Caporale, Founder of Strategy Generation Company

By driving your company’s “top-down” goals with a clear and well communicated “customer-up” product strategy! In this talk, you will learn how to: Empower both yourself and your company by developing a truly customer-centric product strategy. Execute your product strategy with a “customer-first” mindset.

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Navigating the Product Tightrope: Balancing Innovation and Current User Demands

Speaker: Jason Brett - Founder & Chief Product Officer, Product Coffee

This webinar aims to equip you with strategies and insights to successfully navigate this delicate balancing act. In today's rapidly evolving market, product managers face the challenge of driving innovation while also meeting the needs and expectations of their existing user base.

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The Empowered Consumer

Read our ebook, The Empowered Consumer, to learn more about how AI can help you connect with your customers with strategies such as: Hyper-personalization by targeting ads to the needs of the individual consumer. Predicting the next CRM state, which can inform the strategy of future marketing communications.