SaaStr

APRIL 4, 2019

You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. And the same customer challenges that we were being presented, which was: How do you scale? In the last two years there have been so many new services around security, around machine learning that literally did not exist.

Cloud 173

Cloud Scale Trends Machine Learning 173

Intercom, Inc.

APRIL 19, 2018

Rich Archbold , Senior Director of Engineering, has been at the forefront of codifying and scaling this philosophy over the past few years. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

JULY 10, 2021

The panelists offer their insights, which at times conflict with the viewpoints of other panelists, on hiring a cohesive team that can really scale the business. Our company, we basically unified communications in the cloud. As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. Craig : Yeah.

Sales Hiring 263

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 263

Intercom, Inc.

OCTOBER 31, 2019

When a company is moving from the startup to the scale-up phase, there is the potential for productivity practices to be lost along the wayside. Technology helped us put a man on the moon, but the interface between the human and technology can have huge impact on whether or not we can take advantage of that, particularly at scale.

Artificial Intelligence 169

Artificial Intelligence Scale CTO Hire Technology 169

SaaStr

SEPTEMBER 18, 2020

Jason Lemkin: 50 reps in a new city that you’ve never met, and hired in 60 days when you’re in the low millions ARR. So number six, thinking you’re getting away with under investing in management, up scaling in HR. ” You can invest in managerial talent along the way, and it scales the company.

Sales Hiring 246

Sales Hiring CTO Hire Scale Investment 246

SaaStr

SEPTEMBER 26, 2019

I don’t we can communicate that. Basically, he had seen something at scale, but he hadn’t gone through that sort of growth phase where you don’t have everything at the tip of your finger. For instance, my first rep from Marketo, he was the first rep at Marketo in New York. What’s your ACV today?

Scale 148

Scale Sales Hiring Sales Recruiting Technical Advisors 148

Intercom, Inc.

FEBRUARY 22, 2022

As we scale, we’re working with larger mid-market and enterprise customers with more complex needs and specifications. The overlap and synergies between these teams means we can use automation to efficiently solve problems at scale while remaining lean. . Evolving security landscape.

Data 118

Data CTO Hire Technical Review Scale 118

Tom Tunguz

OCTOBER 24, 2021

Good morning, afternoon, and evening Redpoint community. Great to see a lot of repeat attendees and some new ones. We’re excited to continue the Month of Scale here for Redpoint Office Hours. That was the start of the Month of Scale. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian.

CTO Coach 165

CTO Coach Sales Hiring Sales Recruiting CTO Hire 165

Intercom, Inc.

NOVEMBER 24, 2020

Having worked on support teams in organizations large and small, Chris notes that the key to building a strong support experience that can scale is to consistently measure the quality of customer conversations in order to know what’s working – and where there’s room to adapt and improve. Fostering a culture of being quick to respond.

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

SaaStr

APRIL 16, 2019

Learn how Pendo built a product, team, and culture in its Raleigh hometown that could scale coast-to-coast and continent-to-continent. The catch was he had just moved his family four kids to New York city. We had no New York city presence. I had my CTO and everyone would be like, “You can’t do this.

CTO Hire 178

CTO Hire Travel Underperforming Technical Team CTO Coach 178

SaaStr

APRIL 9, 2019

And also, we always prioritize the features requested by our existing customers over the new prospects. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. Eric Yuan: I think that you really need to communicate well before you hire those people.

Sales Hiring 143

Sales Hiring Scale CTO Hire Marketing 143

FastSpring

FEBRUARY 6, 2025

If you have the CEO, CTO, some executive chat through, here’s the big picture of the company. Why are you looking for a new job? Let’s find a new shirt. Lizzie Mintus (07:58) Yes. Yeah, it happens all the time because the small company cares about you, David, as a person. Here’s your impact.

SMB 108

SMB Sales Recruiting Branding Sales Hiring 108

Panintelligence

JUNE 7, 2024

In this blog, we asked Panintelligence CEO Zandra Moore and CTO Ken Miller what they think are some of the most frequent mistakes in SaaS development and offer actionable insights to help you steer clear of them. But keeping what you’ve got is as important as bringing in new customers.

CTO Hire 98

CTO Hire SaaS Business Underperforming Technical Team 98

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Intercom on Product: Keeping the momentum going as you scale.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Andreessen Horowitz

MARCH 20, 2024

In the same way that globalization can be a substitute for automation, social networking is, you know, like letting people access everyone else in the world for entertainment, for fun, for communication, for whatever you want to do. Adam: And so, based on all that, we landed on building Poe as a new chat-oriented AI product.

AI Search 143

AI Search AI Artificial Intelligence Scale 143

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Time to Market for New Products : Also known as velocity, this metric measures the CTO’s effectiveness and speed in rolling new products /features. Come up with product and new feature ideas.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

BetterCloud

SEPTEMBER 6, 2019

Our new Chief Technology Officer (CTO) Andra Milender defected from a medical career track before finding her footing on a technology path. She’s looking forward to helping BetterCloud scale and become one of the most reliable solutions that customers use. What does your role as the CTO entail? You wear all hats as CTO.

Part-Time CTO 8

Part-Time CTO CTO New CTO Technology 8

Audacix

JANUARY 1, 2019

Then, agree on how they will communicate and share information and learnings to transform your culture to one that aligns to DevOps principles. Cross-team sharing is key to scaling DevOps effectiveness Do you have sharing, caring team members? State Of DevOps Report 2018 Communication is the key to solving most business challenges.

DevOps as a Service 75

DevOps as a Service Cybersecurity Scale New CTO 75

SaaStock

MARCH 29, 2019

Don’t overextend your resources when testing new SaaS growth ideas. Here is what he writes: Kieran Flanagan , VP of marketing at HubSpot, shared some interesting insights on approaching new ideas for scaling up your business. Here are 10 lessons we extracted from them. Don’t build the architecture of your biggest dreams.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

Sales Hacker

OCTOBER 13, 2020

Instead, there’s one continuous streamlined customer-centric journey, leveraging the next generation of artificial intelligence, Outreach allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time enabling personalization at scale previously unthinkable.

Marketplace as a Service 113

Marketplace as a Service CTO Hire Sales Recruiting Scale 113

Casey Accidental

FEBRUARY 8, 2022

Build, communicate, and execute a cohesive product strategy across feature, growth, scaling and innovation product work. A step-by-step system to create, analyze, and communicate a growth strategy of compounding growth loops. Engineering: Scaling Product Delivery , Technical Strategy , Engineering Management (new).

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

BetterCloud

JUNE 10, 2021

A few weeks ago, [ CTO Jamie Tischart ] and I talked about this fork in the road that engineers typically get to where they either move into management or commit to writing code for the rest of their careers. We’re here to coach, train, and mentor the organization in how to think about software at scale.

Engineering 52

Engineering DevOps as a Service New CTO CTO Coach 52

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” Pricing Low-Touch SaaS: How to Approach Pricing and Packaging a New SaaS App, by Example. SaaS pricing is one of the most important (but difficult) decisions a new business makes.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

ProfitWell

FEBRUARY 14, 2020

For example, if you subscribe to the New York Times , you pay a flat price per month or year. And from that flows decisions about what and who to spend time on,” says David Heinemeier Hansson , co-founder and CTO of Basecamp. “[My A flat rate pricing plan is easy to communicate and, therefore, is easy to sell. And lots of them.

Pricing 59

Pricing Technical Cofounder Scale New CTO 59

Sales Hacker

MARCH 25, 2019

This week on the Sales Hacker podcast, we interview Simmone Taitt , CEO of HeartSpace Consulting , and a longtime sales leader and consultant in the New York community. Outreach supports sales reps by enabling them to humanize communication at scale and by automating the manual work. About Simmone Tait: An Introduction.

Sales Hiring 92

Sales Hiring Revenue CTO Coach CTO Hire 92

OPEXEngine

NOVEMBER 11, 2020

After Jebbit raised its Series B, Michael Marcus, VP of Customer Success (CS), sat down with his team to plan their scale-up operations. Drive new levers of growth. Through this work, it can drive new revenue opportunities. With this new algorithm, the Jebbit team can predict renewals at a 93% accuracy rate.

Startup 91

Startup Scale Systems Review Technical Review 91

Sales Hacker

JANUARY 21, 2020

SMB Sales & SDRs at (Smaller) Scale [18:20]. Today’s sponsor is Outreach , the leading sales engagement platform that enables sales reps to humanize their communications at scale, from automating the soul-sucking manual work that eats up selling time to providing action-oriented tips on what communications are working best.

Payment Methods 62

Payment Methods Scale CTO Coach SMB 62

Chargify

OCTOBER 4, 2017

Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Move Faster & Scale Successfully. A big part of the subscription billing iceberg effect relates to all the nuances you don’t think you’ll need, but find out are necessary to scale.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

Audacix

JULY 18, 2022

Here are mine: Maximize collaboration and communication between developers and system operators. To incite this revolution in your own organisation you need to help your people work out how they can collaborate and communicate better. Cross-team sharing is key to scaling DevOps effectiveness Do you have sharing, caring team members?

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Outseta

OCTOBER 15, 2018

The fact of the matter is there are countless ways that you can choose to build your business, and even amongst this new flock of independent SaaS companies there are significant, deliberate differences in the approaches these companies have taken. At the end of the day, “We broke pretty much everything,” says CEO Chris Savage.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SaaStr

FEBRUARY 5, 2025

Channel-Specific Optimization is Crucial Different communication channels require fundamentally different approaches. The key takeaway is that full automation is the new expectation, and it takes time and resources to build, but the cost will go down with advancements in technology and infrastructure.

New CTO 170

New CTO CTO Artificial Intelligence SMB 170

BetterCloud

AUGUST 11, 2020

Joseph Fuller is the global head of IT at Deputy , an all-in-one workforce management solution that simplifies employee scheduling, timesheets, tasking, and communication. That might mean two, or more, but we were able to scale and provide solutions when one didn’t fit. Or what does the roadmap look like? Send us an email here.

CTO Hire 52

CTO Hire New CTO Identity management CTO 52

Crafty CTO

MAY 1, 2020

The identified slice needs to be small enough to execute in a few days, and if possible, something novel, new to us. When new tasks come up, you know where to put them. Hill charts help the team track and communicate progress during the build cycle. Projects are opaque at the macro scale.

Underperforming Technical Team 52

Underperforming Technical Team Software Review New CTO Scale 52

Sales Hacker

SEPTEMBER 8, 2020

The platform allows sales reps to deliver consistent, relevant and responsible communication for each prospect every time, enabling personalization at scale. We launched REGIE, our product, back in February, but we’re releasing the new and improved REGIE now. Never before possible. Previously unthinkable. Keep persevering.”

Scale 91

Scale Artificial Intelligence Sales Recruiting Consulting 91

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 212

Scale Enterprise Scaling Sales Hiring 212

SaaStr

MAY 3, 2021

In the past, we’ve touched on several different ideas to help you scale, to do Even Better: Imagine capital doesn’t matter. A new edition, new services, an outbound sales team, an account management / upsell team. A new edition, new services, an outbound sales team, an account management / upsell team.

Part-Time VPE 287

Part-Time VPE Sales Hiring Sales Recruiting Outsourcing Services 287

SmartKarrot

OCTOBER 29, 2021

C-Suite executives need to have strong leadership and communication skills. The CCO can advise the departments to ensure that they put their best foot forward while communicating with the customers. And the best way to do that is by communicating with your customers. They should also have team-building abilities.

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10