Tom Tunguz

DECEMBER 1, 2021

Claire’s operational experience is one-of-a-kind, and the conversation focused on scaling startups. Rather, the clarity of the goals and the repetition in their communication create internal alignment. A few weeks ago, Office Hours at Redpoint welcomed Claire Hughes-Johnson, former COO at Stripe and VP at Google.

Scale 234

Scale Scaling Payment Services Leadership 234

Totango

JUNE 21, 2023

Communicate effectively with users via announcements and banners: Implement dynamic announcements and banners within your application to deliver real-time updates, product news, and personalized messages to users. This approach reduces the learning curve for users, thereby promoting quicker and higher product adoption rates.

Communication 83

Communication Customer Success Scale Enterprise 83

SaaStr

OCTOBER 11, 2023

Eran Zimman, monday.com’s co-founder and co-CEO, shares his secrets to scaling and growth in an unpredictable market. Serve customers a CRM or project management first, and as they scale and use it more, they’re exposed to more features. They kept doing it after the economy changed, and they also scaled it. It’s cheap.

Scale 161

Scale Sales Hiring Scaling Banking 161

SaaStr

SEPTEMBER 19, 2022

Rav Dhaliwal, Investor and Venture Partner at Crane Ventures , Lindsey Serafin, VP of Customer Success at Snyk.io , and Caitlin Sullivan, Director of Customer Success at Vanta, discuss what customer success is, who owns it, what customer metrics you should look at, and what you need to focus on if you want to scale digital customer success.

Sales Hiring 225

Sales Hiring Customer Success Scaling Construction 225

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retune Internal Communication.

Communication 126

Communication Strategy Customer Lifetime Value Systems Review 126

SaaStr

JANUARY 5, 2022

Once we finalized this messaging, we shared it with every team at Box so everyone used shared language in all of their communications, both internally and externally. The post Reaccelerating Growth at Scale with Box’s CRO Mark Wayland (Podcast 514 + Video) appeared first on SaaStr.

Scale 243

Scale Scaling Sales Hiring Software Review 243

Totango

MARCH 21, 2023

At the Customer Success Festival in New York City, Katie Yagodnik, director of CS operations and digital programs at Totango, and Nick Chang, VP of global CS at Aryaka, explored how operations teams can be leveraged to drive revenue growth in a fireside chat about “Effectively scaling your CS operation.” Curious about where we’re going next?

Scale 80

Scale Scaling Customer Success Benchmarks 80

SaaStr

JANUARY 28, 2022

When you think of scaling up, many things may come to mind, like hiring, culture, marketing, and sales. But what are the essentials of scaling up, and how do you navigate obstacles along the way to function as a high-impact organization? Does PLG really help scale by a large amount? The go-to-market playbook.

Scale 165

Scale Sales Hiring Scaling Sales Recruiting 165

SaaStr

FEBRUARY 4, 2022

She details her six steps to manage successful marketing at scale. To do that requires a deep understanding and appreciation of the company’s mission, vision, product strategy, financial plan, and more—all of which you get from communicating with the CEO. Your job is to communicate the CEO’s vision. Step 1: Align with the CEO.

Scaling 188

Scaling Marketing Management Branding 188

Intercom, Inc.

APRIL 20, 2021

Here are three ways to know if it’s time to invest in customer support operations (if you’re looking to scale, it probably is), and a few simple things your organization can do to get started. You’re not scaling as quickly as you’d like. Map that, make your changes, show your improvements, communicate with customers, close the loop”.

Scale 156

Scale Customer Support Scaling Headcount 156

Totango

JUNE 8, 2021

It’s nice to be able to see open rates and engagement rates, but sometimes, when it’s laid out in a visual fashion, you can see that you have too many communications hitting a particular segment or the timing is off. How do you balance emailing too much when considering other communication initiatives?

Scale 117

Scale Scaling Technical Review Systems Review 117

Buffer Resources

AUGUST 16, 2023

However, scaling a business into a seven-figure enterprise is a completely different ball game altogether. So, how could these startups scale while others struggled to find their footing? So how did I scale my PR agency to a coveted seven-figure powerhouse? To scale and truly stand out, I needed to niche down.

Scale 81

Scale Scaling Strategy Social Media 81

Neil Patel

NOVEMBER 3, 2021

With scaled data labeling, you can train your algorithm to analyze customer review sentiments. With a free plan to start, you can test out the software while also knowing that scaling is possible. How do I know when it’s time to scale and hire a data labeling service?

Scale 125

Scale Outsourcing Services Artificial Intelligence Scaling 125

Chart Mogul

OCTOBER 20, 2023

At least you don’t have a scale disadvantage. Use customer feedback to validate while still building Leveraging in-app communication products can give you a direct source to your customer’s feedback. But it’s not unheard of to see strategies you’ve been using fail to drive consistent growth while you scale.

Scale 52

Scale Scaling Headcount SaaS 52

ChurnZero

JANUARY 26, 2022

1. Personalize the Post-Sale Customer Experience at Scale + Improve Account Management. By creating flexible customer management playbooks in ChurnZero, Customer Success Managers (CSMs) can improve customer relationships at scale throughout the user journey. 2. Accurately Assess Customer Health + Recurring Revenue.

Scale 97

Scale Churn Scaling Retention 97

SaaStr

FEBRUARY 4, 2020

So a playbook on scaling high performance organizations in 30 bit minutes. So big, big scale. In addition to being good, it has to be well communicated to everybody in the organization and we’ll come back to that. And challenge directly can also be interchanged with communicate crisply. Lexi Reese | COO @ Gusto.

Scale 173

Scale Underperforming Technical Team Scaling Leadership 173

SaaStr

JUNE 27, 2019

Erica has led New Relic through massive growth, scaling the company’s enterprise business 10x since she joined the business pre-IPO. Erica will share the five critical steps (and some lessons learned along the way) for scaling in the enterprise. We operate at great scale. Want to see more content like this?

Scale 167

Scale Enterprise Scaling Sales Hiring 167

Totango

MAY 26, 2021

Companies can no longer just rely on a one-to-one human model; they have to be able to bring technology and people together in order to deliver the optimal customer journey for each of their segments and to scale their business effectively. . Watch It Now: Mastering Scale with Digital Customer Journeys. The number one answer?

Scaling 95

Scaling Business Headcount Customer Success 95

Intercom, Inc.

JULY 11, 2019

If you’re a leader, he says, don’t try to scale your job. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. How do you guys think about communicating the ROI of customer support? Scaling support as you grow.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SaaStr

FEBRUARY 28, 2024

Braze is a top leader in enterprise mobile marketing and communications. More Efficient, But Not Hyper Efficient Yet This is a theme of others growing at 30%+ at scale. At $500m in ARR, they’re growing a strong 33% and trading at about $6 Billion, so they’re in the 10x ARR Club. The logos are strong, and the NRR is good.

Sales Hiring 213

Sales Hiring Scale Cloud Enterprise 213

Baremetrics

JANUARY 25, 2022

FinOps, which stands for Financial Operations, combines the latest technologies and methods to help businesses scale their financial processes adequately and efficiently. Some EDI systems lend themselves more to rapid scaling, for example. One of the major advantages of the cloud is its scalability. Image source 3.

Payment Services 97

Payment Services SaaS Payments Payment Solutions Payments 97

Buffer Resources

AUGUST 16, 2023

However, scaling a business into a seven-figure enterprise is a completely different ball game altogether. So, how could these startups scale while others struggled to find their footing? So how did I scale my PR agency to a coveted seven-figure powerhouse? To scale and truly stand out, I needed to niche down.

Scale 52

Scale Scaling Strategy Social Media 52

Totango

NOVEMBER 5, 2021

We have implemented forms and email communications to try and see if the right contact can be referred to us and we can update our contacts accordingly. . The worst thing you can do is overwhelm the audience and then they unsubscribe from all of your communications. Well, if you’re Aruba, you go digital. Try Totango for free today! .

Scale 110

Scale Engagement Scaling Strategy 110

SaaStr

MARCH 2, 2024

Job is a sought-after presenter, speaking on topics related to scaling a remote-first startup, remote culture, and the future of work. This week we have Job van der Voort, CEO at Remote! #1. What’s your core stack of apps today? The post My App Stack: Job van der Voort, CEO at Remote appeared first on SaaStr.

Artificial Intelligence 206

Artificial Intelligence Startup Communication Scaling 206

ChurnZero

AUGUST 13, 2021

A CFO is going to want to save money, so if you can figure out a cheaper option of how you can scale, they’ll probably allot you the budget. Because what you don’t want is 10 different voices coming out for communications. Hunter: It’s also communicating well with your executives. They write in your voice.

Scale 98

Scale Customer Success Scaling Sales Hiring 98

CustomerSuccessBox

APRIL 18, 2022

What is the product-driven approach for scaling customer success? With that let’s have a look at the few dimensions of adapting the product-driven approach to scale your customer success game. While we consider scale, the major concern lies in knowing where your customer is stuck in the customer journey and then acting upon it.

Scale 52

Scale Customer Success Scaling Onboarding 52

ChurnZero

JULY 22, 2022

But when it feels like each customer has different goals and definitions of success, how do you create an onboarding program that caters to these individual needs and at the same time can scale? That might help you to buy ChurnZero or other technology to help you scale. Q: How do you hold customers accountable at scale?

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

OpenView Labs

FEBRUARY 9, 2021

While we aren’t going 100% usage-based overnight, if you look at some of the mega-trends in software—things like automation, AI, and APIs—the value of a product normally doesn’t scale with more folks logging in. And that’s exactly why we created a playbook to help companies scale to $100+ million ARR with this model.

Scale 98

Scale Pricing Scaling AWS 98

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Manual processes first. Names stick.

Scale 150

Scale Payment Services Payment Methods Scaling 150

SaaStr

FEBRUARY 12, 2024

You definitely need do need senior product marketing experience as you truly scale, often at least by $8m-$10m ARR. Net net, here’s my #1 suggestion: For your first Head/VP of Marketing, do not hire someone with a VP of Product Marketing, Communications, or Corporate Marketing Background.

Product Marketing 192

Product Marketing Marketing Scale Communication 192

Intercom, Inc.

MARCH 28, 2022

Customer experience – and by extension, customer engagement , which is the combined cumulative effect of the customer experiences you offer at every touchpoint – can be tricky to get right at scale, especially when you’re trying to provide a cohesive experience across multiple teams and channels. More on that later.). No pressure.

Scale 228

Scale Engagement Technical Review Business 228

Sixteen Ventures

JUNE 20, 2018

Let’s talk about Customer Engagement, specifically the Communication Model. We communicate every day, all day. We communicate with friends, family, co-workers, industry peers, customers, vendors, celebrities, trolls, politicians, restaurants, airlines, etc., The History of the Communication Model.

Communication 56

Communication Engagement Scale Systems Review 56

Intercom, Inc.

JANUARY 13, 2021

Positive experiences require communication between businesses and customers, but we saw how the traditional channels of communication between internet businesses and their customers were broken – fragmented and impersonal rather than coherent and personal. Do you prioritize efficiency at the expense of customer experience ?

Scale 243

Scale Scaling Communication Mobile 243

Sales Hacker

SEPTEMBER 17, 2020

And in a post-COVID world where people are starved for human connections, CSOs need to ensure their need for speed doesn’t get in the way of personal, meaningful communication. Today, we’re going to show you how to use technology to set up a process for personalization at scale. Selling at scale is a crucial part of business growth.

Scale 82

Scale Technology Scaling Sales 82

Totango

NOVEMBER 5, 2021

We have implemented forms and email communications to try and see if the right contact can be referred to us and we can update our contacts accordingly. . The worst thing you can do is overwhelm the audience and then they unsubscribe from all of your communications. Well, if you’re Aruba, you go digital. Try Totango for free today! .

Scale 84

Scale Engagement Scaling Strategy 84

ChurnZero

JANUARY 26, 2022

Personalize the Post-Sale Customer Experience at Scale + Improve Account Management In Marketing and Sales, personalization is the key to building relationships. By creating flexible customer management playbooks in ChurnZero, Customer Success Managers (CSMs) can improve customer relationships at scale throughout the user journey.

Scale 52

Scale Churn Scaling Retention 52

CustomerSuccessBox

MARCH 10, 2022

In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. Why is Automation important to scale Customer Success? Let’s see how automation can scale customer success. And follow up with a personal communication to ensure that the problem has been resolved.

Scale 52

Scale SaaS Payments Customer Success Scaling 52