SaaStr

FEBRUARY 7, 2025

Consider a hybrid approach : You can start with third-party APIs while building your data foundation, then gradually move to custom solutions as you scale. Domain Data Is Your Secret Weapon Dialpad’s massive advantage comes from their 8 billion minutes of processed conversations.

AI 261

AI Scale Government compliance 261

User Pilot

OCTOBER 10, 2024

The purpose of these questions is to help Slack understand how you will use the platform—whether it’s for a small team project or an entire company communication hub. It also works well because it mirrors the core value of the tool: real-time, team-based communication. What can you learn from Slack?

Onboarding 105

Onboarding SaaS Software Communication 105

Tom Tunguz

FEBRUARY 26, 2025

Your company can employ pricing to communicate to the market whether your product is a premium, mid-market or low cost alternative. Usage data feeds product-led growth (PLG) lead scores, enabling account executives to outbound to the most promising users. Salesforce exemplifies exceptional positioning.

SaaS Payments 279

SaaS Payments Pricing Strategy Scale 279

SaaStr

JUNE 29, 2025

.” What Revenue Operations Actually Means : “The operations team that supports the revenue function, which can support sales, design the quota, design commissions, and design go-to-market strategies and leverage data to make good strategies for the team.” We should make decisions, leverage data.

Payment Services 187

Payment Services Sales Hiring Payment Solutions SaaS Payments 187

SaaStr

DECEMBER 4, 2024

Though it seems counterintuitive to maximize revenue, Miro intentionally set the threshold high enough that when someone bought Miro, they were getting the collaborative value because the users needed to use the product as a team vs an individual (which early data showed the highest churn in).

Payments 284

Payments Pricing Scale Revenue 284

SaaStr

FEBRUARY 7, 2025

to send 35B+ messages, there’s enough data to show what actually works. 5 Non-Obvious Learnings from Customer.io’s Platform Data 1. These focused groups saw 3x higher engagement rates and provided cleaner data for optimization. Quick Reality Check: 84% of customers now expect personalized experiences. The Customer.io

Scale 271

Scale SaaS B2B Scaling 271

SaaStr

APRIL 6, 2025

4 Unexpected Learnings from Databricks’ Sales Growth Machine Calendar scraping reveals top performers spend disproportionate time on new prospects – Databricks uses calendar data to track how their best AEs allocate time, discovering that overachievers focus on prospect development over existing accounts.

Scale 200

Scale Sales Hiring Sales Outsourced Development 200

SaaStr

JUNE 28, 2025

The data is clear: the IPO renaissance isn’t coming—it’s already here. The Mega Pipeline Building Databricks – AI-driven data analytics platform, $62 billion valuation. Strong aftermarket performance, growing deal volume, and investor appetite signal the renaissance is here. Stop waiting.

Payments 184

Payments SaaS Payments Payment Services B2B 184

SaaStr

JULY 14, 2025

New data from Pave reveals the latest patterns in how marketing leaders report across company sizes. We analyzed Pave’s latest data on reporting structures for over 3,000 CMOs across companies ranging from 1-50 employees to 3,000+ employees. CRO reporting stabilizes around 4-10%, and other executives account for 14-20%.

Scale 184

Scale Marketing Leadership Branding 184

User Pilot

OCTOBER 31, 2024

While “use data to drive decision-making” sounds obvious, there’s a HUGE gap between saying it and doing it well. Product analytics refers to the process of gathering and analyzing data on how users interact with a product. This process may reveal gaps such as: Insufficient raw data. What is product analytics?

Strategy 105

Strategy Underperforming Technical Team Government Customer Lifetime Value 105

SaaStr

JULY 23, 2025

Traditional no-code (Bubble, Webflow, Zapier) requires users to understand application logic, data relationships, and workflow design. ” The AI handles architecture, data modeling, user experience, and deployment. You’re essentially visual programming. With a bit of a cowboy mentality for now.

Software Review 193

Software Review Technical Review Development Team Review Systems Review 193

SaaStr

JUNE 22, 2025

valuation, hired Morgan Stanley for Q3-Q4 2025 IPO) Discord (communication platform, $15B valuation, hired bankers for 2025 IPO, new CEO appointed) Klarna (buy-now-pay-later, $6.7B Q3-Q4 2025 Discord 2015 Humam Sakhnini* Communication ~$600M $15B 2025 Figma 2012 Dylan Field Design Software $600M $12.5B valuation, raised $2.5B

B2B 187

B2B Payments SaaS Payments Payment Services 187

Stax

JULY 22, 2025

Solutions to manage finances, communication tools, project management apps and many other solutions are used daily to keep your business in business. This article introduces you to an application called Zapier, a workflow automation tool that can enable streamlined communication between your applications.

Payments 88

Payments Payment Solutions Stax Payment Services 88

Buffer Resources

AUGUST 2, 2024

They’re frustrated by being at the mercy of changeable algorithms or having their data sold to the highest bidder. It promises users freedom, privacy, and control of their own data. The benefits of decentralization Data ownership and privacy: Users retain control over their data, deciding what to share and with whom.

Social Media 114

Social Media Underperforming Technical Team Government Blockchain 114

Buffer Resources

JULY 11, 2024

Join the Buffer Community so you don't miss out. According to Buffer data, these formats often outperform plain text on LinkedIn.  Day 22 Share some data. How to use this guide Don’t stick to text: Where it makes sense to do so, try adding a photo, a video, or a carousel.

Branding 127

Branding Social Media B2C Engagement 127

Buffer Resources

AUGUST 26, 2024

The latter is a particularly great strategy on Threads, where niche communities are often ready to lend a hand. Here’s a great example from Buffer’s Head of Content and Communications, Hailley Griffis : These types of posts can also spark social media content ideas. to create cleaner, more visually appealing URLs.

Social Media 117

Social Media Trends Branding Engagement 117

SaaStr

JUNE 16, 2025

Content creation, data analysis, customer communications, pitch deck review—all truly transformed. While AI and emerging agent technology are creating unprecedented efficiency gains, they’re simultaneously introducing a new class of cognitive burden that few are discussing.

Technical Advisors 193

Technical Advisors AI Technical Review Systems Review 193

Buffer Resources

SEPTEMBER 5, 2024

While our team is still fully remote and distributed—Hailley Griffis, our head of Content and Communications, is based in the U.S., We use different tools and processes, although our commitment to transparency and frequent communication is still essential.  

AI Search 107

AI Search Social Media Systems Review Technical Review 107

ChurnZero

NOVEMBER 26, 2024

For example, instead of saying “strong communication skills,” specify “ability to effectively communicate complex technical concepts to both technical and non-technical audiences.” Utilize data-driven insights and customer feedback to develop innovative solutions and drive product improvements.

Technical Review 52

Technical Review Sales Recruiting Customer Success Sales Hiring 52

SaaStr

JUNE 24, 2025

The latest from 2025 survey data by ICONIQ from 205 GTM executives across leading B2B SaaS companies The data tells a stark story. This could include automated customer communications, self-service onboarding flows, and AI-powered support.

Scale 193

Scale AI B2B SaaS 193

SaaStr

NOVEMBER 20, 2024

Be disciplined about prioritizing that feedback and communication. This is hard to do well, and you need data from the product and context from the customer to understand what they really care about, which is different for everyone. Ensuring the process was as seamless and friction-free as possible.

Scale 261

Scale AI Scaling Marketing 261

User Pilot

OCTOBER 19, 2024

Similarly, you want to communicate clearly and honestly about your products, features, and services. It involves applying user data and behavior to transform the product experience to satisfy each user’s unique needs. Your data can also help you identify customers who have generated significant revenue for your company.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

Blulogix

DECEMBER 27, 2024

Tracks Usage in Real Time: Advanced systems capture real-time data to ensure accurate billing for consumption-based services. Prioritizing Data Accuracy: Leverage tools that ensure accurate tracking of usage, pricing, and renewals.

Payment Features 52

Payment Features Revenue Scale Operational efficiency. 52

SaaStr

MAY 21, 2025

Innovative Deployment of Eval-Driven Automation in AIP At DevCon 2, Palantir unveiled eval-driven automation in AIP, where users can leverage evaluation feedback loops within their Ontology to improve logic functions for more intelligent automated communication.

Artificial Intelligence 159

Artificial Intelligence Government AI Benchmarks 159

SaaStr

JULY 11, 2025

Recent Expert Takes: The Data Tells a Different Story Recent analyses from investment firms and industry experts reveal that the 40% revenue figure may actually be conservative—Anthropic’s growth trajectory suggests it could be even more competitive than initially apparent. more revenue.

ChatGPT 226

ChatGPT Artificial Intelligence Outsourced Development AI 226

Buffer Resources

SEPTEMBER 11, 2024

Hailley Griffis , Head of Communications and Content, agrees that sharing a peek behind the curtain of how you work can resonate. ” A word to the wise, though: check in before sharing any graphs, data, or numbers your company might not want public. People are curious about what life outside their bubble is like!

Social Media 130

Social Media Entertainment Education Branding 130

BetterCloud

JANUARY 3, 2025

According to BetterCloud data: About 30% of software is underutilized, 25% of tools have overlapping functionality About 18% of those tools have a low satisfaction rating Effective SaaS vendor management addresses these issues by: Improving visibility: Gaining a clear understanding of all your SaaS subscriptions, their usage, and associated costs.

Management 52

Management SaaS compliance Benchmarks 52

Buffer Resources

MAY 13, 2025

And while it’s tempting to track everything, more data doesn’t always mean more clarity. It’s one of the key metrics that Hailley Griffis , Head of Communications and Content at Buffer, tracks. If you’re a creator, demographic data can strengthen your pitch to brands.

Social Media 121

Social Media Metrics Branding Engagement 121

Subscription Flow

OCTOBER 10, 2024

Some of the pitfalls that come with unplanned billing migration are faulty revenue reporting, data duplication, and customer churn. Growing businesses need to integrate with external systems such as CRM or accounting systems, to avoid data silos. Having all your data in one place is essential to track your operations.

Payment Solutions 105

Payment Solutions Payment Services Systems Review SaaS Payments 105

Chart Mogul

JANUARY 9, 2025

In these cases, the model helps communicate the value of the change and introduces prospects to the innovation. Tailor your pitch and communication to address your customers pain points and priorities. Before reaching out, your team assesses prospects to see if they align with your ideal customer profile (ICP) based on available data.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

User Pilot

JULY 23, 2025

It requires a deep understanding of user behavior and effective communication channels. An effective new product announcement strategy involves tracking user interaction, gathering in-app feedback, and iterating on your communication to drive meaningful results and prove the ROI of your product development efforts.

Mobile 98

Mobile AI Search SaaS Education 98

User Pilot

JULY 12, 2025

Google Analytics) We don’t have a dedicated tool yet Advanced product analytics platforms How do you communicate with users based on their actions? Effective behavioral segmentation allows for timely and relevant user communication. It’s important to remember that behavioral data doesn’t stand alone.

Customer Lifetime Value 71

Customer Lifetime Value SaaS Technical Advisors Onboarding 71

User Pilot

NOVEMBER 14, 2024

You can then visualize the data as trends, funnels, paths, and heatmaps. Leverage welcome surveys to gather the data. Teach them to use data to identify customers who are ready for expansion. Track feature usage to identify the most frequently used features. Feature engagement analytics in Userpilot.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105