Intercom, Inc.

NOVEMBER 3, 2021

Alert fatigue is a common problem among engineering teams that handle operations and maintain infrastructure. After all, it’s highly unlikely that you will be able to predict the operational health and noisiness of your new feature before you ship it. We can divide alerting information into two broad categories.

Engineering 209

Engineering Software Review Systems Review AWS 209

Stax

APRIL 18, 2024

Payment Gateway: A service provider that facilitates communication between the merchant’s POS system and the acquiring bank’s payment processing system. The merchant’s point-of-sale (POS) system sends an authorization request to the acquiring bank (also known as the merchant bank) via a payment gateway.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

Stax

JANUARY 8, 2024

TL;DR Four main types of risks come with payment facilitation: compliance risks, operational risks, transactional risks, and reputational risks. Operational risks Also known as strategic risks, these are risks that may stem from a PayFac’s unsound business practices or faulty decision-making. Let’s get started.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

SaaStr

FEBRUARY 9, 2024

New hires in your GTM team will usually fall within one of four categories: Distribution Revenue Storytelling or messaging Some form of operations Most of the time, it’s distribution or revenue, qualify people as in or out for those two areas. There are usually too many CSMs and not enough implementation hires.

Scale 252

Scale Sales Hiring Sales Marketing 252

SaaStr

FEBRUARY 20, 2024

In a recent Workshop Wednesday, Tolithia Kornweibel, CRO, and Jamie Edwards, Head of Go-to-Market Operations and Tools, share how Gusto maximizes revenue so that you can do the same. To speed that up and apply optimization science, the system prompts the rep to work the lead. The rep has no choice in which lead they work.

Scale 203

Scale Sales Marketing Construction 203

Andreessen Horowitz

MARCH 28, 2024

In doing so, each built the beginnings of what are now category-defining businesses. Not only was this association critical for brand trust and recognition, but by powering Merrill’s growing bond trading operation, Bloomberg was able to acquire real-time data from a market leader.

Data 124

Data Artificial Intelligence Scale Systems Review 124

Scytale

JANUARY 9, 2024

To simplify, a SOC 2 Type II report demonstrates how effectively your business has implemented SOC 2 security controls across the five Trust Services Categories (TSC) laid out by the AICPA. Leadership and management also state that they did not omit anything pertinent to the system from their customers.

compliance 52

compliance Software Review Systems Review Technical Review 52

Totango

FEBRUARY 28, 2024

At Totango we pride ourselves on being category creators. As a customer-centric organization, transparency and your success is our priority: There will be no disruption to your day-to-day operations. Together, we embark on a mission to ensure the longevity of businesses by investing in their most valuable asset: customers.

Revenue 105

Revenue Scale Artificial Intelligence Outsourced Development 105

Intercom, Inc.

SEPTEMBER 15, 2021

In this era of ever-increasing digital disruption and innovation, category design can be the ultimate business strategy for brands wishing to stand out from the crowd. The book aims to help companies apply category design to open new markets and create new demand. and the Making of IBM , and The Two-Second Advantage.

Technical Review 205

Technical Review Sales Hiring Innovation Systems Review 205

SaaStr

APRIL 2, 2023

But I should have looked more carefully at leading indicators and had a clear system to evaluate if we were on track or not. Mistake: Not standardizing pricing and related systems early Every enterprise-oriented startup, including Gainsight, can fall into the same trap. Invest in back-office systems early.

Sales Hiring 255

Sales Hiring Scale Scaling Customer Success 255

Tom Tunguz

OCTOBER 27, 2018

Red Hat offers three groups of software products: Operating System (Linux and virtualization); Application Development (application server/JBoss); New Infrastructure (OpenShift, OpenStack and Ansible). Revenue contribution across these categories is 64%, 23% and 13%.

Acquisition 201

Acquisition Application Development Software Engineering Pricing 201

SaaStr

MAY 29, 2019

We found our most popular speakers by speaker views and likes, session bookmarks and ratings weighing categories more heavily for overall rating than initial interest. Stripe’s software allows its customers to make and receive payments by providing the technical, fraud prevention and banking infrastructure to operate online payment systems.

Payment Methods 220

Payment Methods Payment Solutions Payment Services Banking 220

FastSpring

MARCH 27, 2023

It got us thinking: Why is there no purpose-built operating system for corporate learning and development teams, when their jobs are so strategic to the business, and they’re managing massive budgets, but they can’t track things like ROI?” I spoke to Ryan about how they created a new enterprise ops category: LearnOps.

Payment Solutions 91

Payment Solutions Payment Services SaaS Payments VP of Engineering 91

Stax

DECEMBER 20, 2023

By investing in secure payment gateways, fraud detection systems, and robust transaction processing protocols, you can lower the risk of chargebacks and avoid unnecessary fees. Instead, your industry or merchant category code (MCC) will play a larger role in deciding how much you pay in credit card processing fees.

Payment Services 167

Payment Services Merchant Services Payment Methods Payment Solutions 167

Scytale

FEBRUARY 6, 2024

A SOC 2 Type II report is focused on the operating effectiveness of an organization’s relevant TSPs. Therefore, administrative policies and standard operating procedures (SOPs) must be the cornerstone of any security program. This step includes choosing which categories (out of the five TSPs) to have in your SOC 2 final report.

compliance 111

compliance Technical Advisors Data SaaS 111

SaaStr

DECEMBER 27, 2023

Folks tend to think about Learning Management Systems and HR applications automatically addressing internal audiences and employees of a company. They were among the first in their category to think of the external side of the market because the external U.S. The LMS market segment is big, and Docebo thinks about it in two folds.

Sales Hiring 193

Sales Hiring Scale SMB Outsourced Development 193

Tom Tunguz

MARCH 26, 2019

They optimize existing systems. Unless you have operated large-scale internal data pipelines, you may not have the experience to discern the pros and cons of each. Similarly, until the broader market has enough experience running large-scale big data systems, the market demand for a superior data movement layer will be small.

Machine Learning 194

Machine Learning Artificial Intelligence Scale Marketing 194

Sales Hacker

JULY 19, 2021

Aren’t you a glorified system admin? Digital Utopia describes “Revenue Operations (RevOps) is a business function that aims to maximize an organization’s revenue potential.”. Let’s talk about PEAS from the Head of Revenue and Growth Operations at Upkeep, Jeff Ignacio. Process, Enablement, Advisory, and Systems.

Revenue 91

Revenue Engineering Communication Leadership 91

SaaStr

SEPTEMBER 14, 2022

This research will tell you whether your “genius idea” is filling a real market gap and whether you’re disrupting or creating a new category. Marketecture , an informal, one-page diagram that lays out the workings of a system, can also do wonders for getting your marketing, sales, and product teams on the same page. Good luck!).

Scale 204

Scale Venture Capital Sales Hiring SMB 204

How To Buy Saas

FEBRUARY 7, 2023

To make sure everyone stays on the same page and has access to the latest information, a knowledge management system (KMS) is an indispensable part of a tech startup’s tools. What is a knowledge management system? The cloud-based Learn app caters to tech companies by separating into components the major categories of knowledge.

Management 52

Management Startup Pricing Cloud 52

ChurnZero

OCTOBER 26, 2021

With the continued growth in entries and competition to the APPEALIE SaaS Awards, the Overall SaaS Award winners now incorporate specific product categories. Overall SaaS Award – Analytics + Business Intelligence Category Winner: Marchex. Overall SaaS Award – Collaboration + Productivity Category Winners: Hopin.

Development Team Review 98

Development Team Review Software Review Systems Review DevOps as a Service 98

User Pilot

MARCH 14, 2024

Apart from the 4 dimensions listed by default (Event name, Gender, Country, Device category), you can add others from various categories by clicking on the plus button. Page title and screen class – similar but instead of individual screens in apps, you analyze their categories. Breakdown by device category.

Underperforming Technical Team 104

Underperforming Technical Team Metrics Mobile User Experience 104

Panintelligence

NOVEMBER 28, 2023

Charlotte Bailey, Chief Operating Officer comments: "We are delighted to be acknowledged as a Rising Star Partner of the Year (ISV) – EMEA finalist. The APN includes independent software vendors (ISVs) and systems integrators (SIs) around the world, with AWS Partner participation growing significantly during the past 12 months.

AWS 64

AWS Innovation Business Model Metrics 64

Infinicept

MAY 19, 2022

Payment facilitators – also known as Payfacs – operate in cooperation with acquiring banks, card networks, and the regulators who oversee the payments system. Where does Payfac responsibility come from?

Payment Services 64

Payment Services Payment Facilitation Payment Solutions Payfac 64

Andreessen Horowitz

DECEMBER 4, 2023

If R&D is so critical to a company’s success, why then do R&D budgets lack the same discipline of other spend categories? Many companies have good reasons not to conform to R&D benchmarks, especially if they’re creating new categories or building at the forefront of a new technology like generative AI.

Underperforming Technical Team 125

Underperforming Technical Team Benchmarks CTO Hire New CTO 125

Neil Patel

JANUARY 13, 2021

A system that lets you look at the bigger picture of any given work process and its current status. ClickUp – Best for versatile workflow management Monday.com – Best for remote teams Wrike – Best for creative teams Trello – Best free workflow management tool Smartsheet – Best for IT and operations.

Software Review 130

Software Review Software Management Systems Review 130

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth.

Enterprise 113

Enterprise Revenue Scale Innovation 113

Andreessen Horowitz

DECEMBER 12, 2023

In this episode, a16z partner Seema Amble talks with Dimitri Dadiomov, the co-founder and CEO of payment operations platform Modern Treasury, about the challenges of creating a new category, hiring for marketing before you hire for sales, and why developing new features is similar to birding. And they ended up in real statements.

Payment Solutions 109

Payment Solutions Payment Methods Payment Services Payments 109

BetterCloud

SEPTEMBER 11, 2023

G2 Grid® for SaaS Operations Management Software | Fall 2023 Being included as a Leader in so many reports is very humbling, but solving our customers’ problems is the real reason we shine! Network & Systems Administrator Mid-Market (51-1000 emp.) Mid-Market (51-1000 emp.) ” Read full review on G2 Frank B.

Scale 59

Scale Management Software Review Technical Review 59

Kellblog

MAY 27, 2022

That description usually includes a category name. Some early-stage startups excessively agonize over the category name, believing that the ideal name will propel the creation of the category. Get a good-enough category name instead. Remember, the best way to create a category is to go sell some software.

AI Search 122

AI Search Technical Review Forecasting Software Review 122

Scytale

JANUARY 31, 2024

A System and Organization Control 2 (SOC 2) audit involves a thorough assessment of your organization’s procedures, systems, and safeguards in the context of security, availability, confidentiality, processing integrity, and privacy. For instance, you can keep some of your non-production assets from the scope of the audit.

compliance 52

compliance SaaS Underperforming Technical Team Healthcare 52

Totango

JUNE 15, 2021

A customer’s health score can be composed of all the information the company has about the customer, from all probes, people, and systems, past and current. Companies measure customer health to speed up and scale communication, prioritization, decision making, and forecasting of their customer success operations.

Forecasting 92

Forecasting Customer Success Engagement Communication 92

Tom Tunguz

JULY 3, 2017

Amazon has focused on building the single best supply chain, optimizing logistics and operations, to deliver the customer experience they value. Amazon did not need to open retail stores and bear those operating costs. What trade-offs does your business offer to differentiate itself from competitors? Every strategy has a trade-off.

Strategy 203

Strategy Startup Operational efficiency. Pricing 203

IT World

JANUARY 21, 2022

Apple has updated its mobile installation numbers for the first time since iOS 15 was released in September , detailing just how many devices are running its latest mobile operating system. The data is based on devices that conducted transactions on the App Store on Jan. To read this article in full, please click here

Mobile 69

Mobile Data 69

BetterCloud

FEBRUARY 8, 2023

Our platform eliminates up to 78% of manual SaaS management work by automating user lifecycle processes and day-to-day operations. This remains a game changer for IT teams as they look to optimize their operations by reducing manual ULM work and helpdesk tickets.

Software Review 52

Software Review Enterprise Software Management 52

Andreessen Horowitz

FEBRUARY 13, 2024

It can also be helpful to show the summary of a freedom to operate (FTO) analysis, to show investors that pre-existing IP or other in-flight filings are unlikely to represent a competitive threat. Hierarchical organization Your file system should follow an interpretable logic. More directories are better than fewer, denser ones.

Development Team Review 127

Development Team Review Technical Review Finance Systems Review 127

Tom Tunguz

NOVEMBER 6, 2016

Operations teams following second, with human resources focused startups in third. First, the emergence of an operations category. Operations focused startups tend to be vertical, they tend to focus on the specific task of a target customer. Category Series Median Mean Total. Series B medians were $19.0M

Artificial Intelligence 100

Artificial Intelligence Trends Marketing SaaS 100