SaaStr

JANUARY 9, 2023

ClickUp has grown and found its voice in an industry of category players, with a staggering six million users within five years. Flip the script by proactively tracking customer’s journey, segmenting them into different categories with a tailored message for each category. Now, it’s different. ClickUp did the same.

Social Media 195

Social Media B2C Marketing B2B 195

SaaStr

AUGUST 31, 2022

must ensure that the culture is clearly communicated to every new employee who walks through your doors. . Creating a category. Founders know how difficult it can be to create brand differentiation within an existing category since, in mature markets, every market position has already been taken. know in certain domains first.

Scale 218

Scale Underperforming Technical Team Scaling Company Culture 218

SaaStr

NOVEMBER 25, 2023

Everyone should understand why they are in that category and what the high-performers are doing that the low-performer isn’t doing. If someone is working hard but isn’t working out, invest in them and see if you can get them into the high-performing category. Where are your employees mapped to that customer funnel?

Sales Hiring 194

Sales Hiring Underperforming Technical Team Revenue Sales 194

SaaStr

AUGUST 22, 2021

Fresh off Talkdesk’s $10B round, you can take a look at how the company got here and even its original VC pitch when it had 6 employees. #7 The challenges, what you’ll experience, which trade-offs to make, and more. #10.

Scale 269

Scale Cloud Enterprise Startup 269

SaaStr

APRIL 15, 2022

Join these incredible companies to experience all the value of SaaStr! ActiveCampaign ‘s category-defining Customer Experience Automation Platform (CXA) helps over 150,000 businesses in 170 countries meaningfully engage with their customers. Grab tickets here.

Travel 189

Travel compliance Finance Engagement 189

SaaStr

OCTOBER 31, 2023

What the Navan team has discovered is that a CFO might say to use Concur or American Express to book, but more than 50% of employees are booking outside of those. You have to manage 10k employees, and Concur helped the CFO and CIO lock things down. Now, they pay employees to choose cheaper things on their platform.

Payment Solutions 210

Payment Solutions Payments Travel Scale 210

SaaStr

AUGUST 30, 2023

Instead of trying to use a clunky, forms-based search box, you can now have a conversation with Monty to discover the best app, even if you don’t know the best category (there are over 2,000 on G2). For ten years, G2 tried to create guided buying experiences, but none of them worked great. can find it from G2. Zero cost of sale.

AI Search 188

AI Search AI ChatGPT Software Review 188

SaaStr

JANUARY 27, 2023

However, as more workers have left their roles over the past few years and employee expectations shift, it’s important for both job applicants and hiring managers to understand what indicates a winning business. Drawing from his experience, Braverman shares what attracted him to Flexport years ago when it was in its early stages.

Sales Recruiting 179

Sales Recruiting Sales Hiring Scale Compensation 179

SaaStr

DECEMBER 27, 2023

Customers range from AWS skills-builder platforms with billions of users to Zoom using it for customers and employees. Folks tend to think about Learning Management Systems and HR applications automatically addressing internal audiences and employees of a company. Let’s dive into it. Docebo doesn’t focus only on the internal.

Sales Hiring 193

Sales Hiring Scale SMB Outsourced Development 193

User Pilot

APRIL 21, 2024

Web app customer support offers much more functionality and a better user experience compared to mobile app support due to the larger screen size and more feature space. Work on providing proactive support by anticipating which questions users will have based on past experiences and data. Book a demo to learn more.

Customer Support 94

Customer Support Software Review Systems Review Mobile 94

SaaStr

APRIL 30, 2023

We really think about the SaaS collaboration market in terms of three big categories. The second category, messaging and communications, that’s Slack obviously, big deal this year. The third category is really our bread and butter. Most of them don’t use any products in the work tracking category.

Sales Hiring 238

Sales Hiring Underperforming Technical Team Technical Review Scale 238

SaaStr

MARCH 2, 2022

Jeffrey Yoshimura, CMO and CXO at Snyk , Asawari Samant, Head of Marketing at Anyscale , and Katrina Wong, VP Marketing and Demand Generation at Segment , delve into their decades of combined experience to discuss the nine marketing lessons they have learned that lead to hypergrowth. Category creation takes persistence and patience.

Outsourcing Services 196

Outsourcing Services Scale Outsourced Development Marketing 196

SaaStr

FEBRUARY 16, 2024

CRM wasn’t a new category, but they were done on-premise. We still don’t know where the category winners will be. We must ask ourselves the implications of such personal data being used and shared with employees, organizations, customers, and users. The first era of Cloud was around ‘99 when Salesforce pioneered the shift.

AI 208

AI Artificial Intelligence Healthcare New CTO 208

SaaStr

DECEMBER 6, 2023

Since tech employees have the lowest satisfaction on record, How do you energize the team in this era? So, let’s compartmentalize that component and talk about low employee satisfaction independent of that. But, ultimately, you don’t want to do that across categories indiscriminately. That’s what the COO is for.

AI 201

AI Sales Hiring Scale Artificial Intelligence 201

SaaStr

APRIL 25, 2021

Beth Toland, the Head of Experience Research at Asana, shares her tips for making your roadmap inclusive of customer needs and ways to use insights to improve your product development. Missed Opportunities to Innovate: Simply making updates in response to a problem won’t cut it if you want to create a truly exceptional experience.

Development 166

Development Innovation Company Culture Consulting 166

SaaStr

JANUARY 6, 2021

The product experience is the core DNA of the product to take the complexity of lego pieces and make them intuitive. When Howie first started the company, they made the commitment to make the product experience more intuitive without taking away from the elegance of the onboarding experience. On Category Creation.

Scale 191

Scale Software Review Scaling Sales Hiring 191

SaaStr

SEPTEMBER 29, 2023

Any startup in any reasonable category likely has dozens of competitors, and Altman believes the best strategy to compete in 2023 and beyond is multi-product. The customer journey applies to every software category, and it guides your roadmap with more holistic solutions for your customers. It’s much less taxing for employees.

Scale 222

Scale Scaling Startup Sales Hiring 222

SaaStr

FEBRUARY 14, 2024

You Mon Tsang, CEO and co-founder of ChurnZero, Colleen O’Sullivan, VP of Integrated Customer Experience at Hubspot, and Jason Lemkin, SaaStr founder and CEO, give their take on where the customer success industry is headed and shares data from the Customer Success Leadership Study done by ChurnZero at the close of 2023. This is it.

Customer Success 224

Customer Success Sales Hiring Scale AI 224

Andreessen Horowitz

SEPTEMBER 19, 2023

We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. Grocery is the largest retail category in the U.S., and in 2014, it had the lowest digital penetration of any category. Instacart didn’t need to build and stock warehouses.

Marketplace as a Service 142

Marketplace as a Service Scale Underperforming Technical Team Construction 142

SaaStr

JANUARY 3, 2024

We usually see this happen around 50 to 100 employees. ” Plan around the 50-100 employee mark to hire an IT Manager or CISO (Chief Information and Security Officer) to maintain your compliance and security. . Services is projected to be one of the fastest growing categories of 2024. “Gartner’s newest I.T.

AI 148

AI SMB compliance Sales Hiring 148

SaaStr

APRIL 7, 2022

We’re in the business of robots, software robots, an industry … There was a great presentation earlier, you all probably heard with the category awareness, category urgency, and I’d add one more, company urgency. We’re in a category that a year ago nobody really heard of called RPA or Robotic Process Automation.

Sales Hiring 251

Sales Hiring Scale Sales Recruiting Outsourcing Services 251

SaaStr

APRIL 16, 2023

And David Sacks was kind enough to join us and compare and contrast the Yammer experience to Slack! Certainly my belief going in was a little bit like Stewart’s is now, that we hoped never to have to do sales, and our hope was that employees would pull out their company credit card and buy it. We could never quite make that work.

Scale 336

Scale Sales Hiring PayPal Development Team Review 336

SaaStr

FEBRUARY 16, 2022

As this sales team learns about the obstacles to a successful sale – and those of their competitors – those experiences find their way back into the product itself, for the next iteration. Develop an environment in which your employees feel empowered to come up with new and fresh ideas. Create a healthy culture. The post Building A $5.6b

Underperforming Technical Team 229

Underperforming Technical Team Company Culture Customer Success Product Marketing 229

Kellblog

JANUARY 1, 2023

Two classic examples from the days of yore: Microsoft wiping out Wordperfect and Lotus by suite-izing word processing and spreadsheets , along with presentations, into a single office suite category with Microsoft Office. Most employees will know [7]. I’ve executed envelopment strategies, too. Combatting Envelopment Strategies.

Strategy 116

Strategy Startup Software Review Government 116

SaaStr

JANUARY 7, 2021

SaaStr 305: Lessons From Scaling Box From 5 Employees To IPO & The Right Way For Startups To Approach Partnerships with Karen Page, General Partner @ B Capital Group. Out of its headquarters in Utah, Podium scaled from 5 employees to over 300 employees. The true test of marketers. Are you a revenue driver or a cost center?

Scale 236

Scale Sales Hiring Scaling B2B 236

SaaStr

MAY 5, 2023

This is true for employees and churn. The Lesson: The Prescriptive Methodology isn’t without flaws, but it is one of the most critical step functions for any SaaS company in a new category. Run experiments to get more, but don’t hit a wall, and then try to figure out how to grow. And not just the TAM side for your investors.

Scale 207

Scale Leadership Scaling Customer Success 207

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. We partner with a variety of vendors across categories to provide our customers with a broad ecosystem of solutions based on demand.

Data 91

Data Finance Enterprise Interviewing 91

Sales Hacker

SEPTEMBER 5, 2023

Mel co-founded Spekit with Zari Zahra to solve a simple challenge: how do we make sure employees know what they need to know, when and where they need to know it. And…monthly bonus podcast episodes dropping the first Thursday of every month.

Airlines 88

Airlines CTO Innovation Engineering 88

Buffer Resources

AUGUST 16, 2023

Check out our Transparent Pricing Dashboard How our finances have evolved while staying true to our mission Looking at our finances over the last nine years, you’ll notice fluctuations within the different categories. The biggest increase you’ll notice will be our employee expenses. We also pay VAT in the United Kingdom.

Merchant Services 74

Merchant Services Payment Services Payment Features Payments 74

SaaStr

DECEMBER 21, 2022

Especially when you’re creating a category instead of competing within an existing one, you have more say in the businesses you compete with than others realize. This often causes a bloated product that tries to be everything at once, leaving customers and employees confused about what to focus on and the product’s benefits.

Scale 187

Scale Enterprise Scaling Management 187

BetterCloud

MARCH 29, 2024

BetterCloud named a leader in 30+ G2 Grid Reports We are so excited to share that BetterCloud has been named a Leader in the Spring 2024 G2 Grid Report® for SaaS Operations Management , the Enterprise Relationship Index for User Provisioning and Governance Tools , and 30 additional categories ! We can’t wait to do more in the future.

Software Review 52

Software Review Technical Review Government Operational efficiency. 52

Frontegg

DECEMBER 21, 2022

G2’s Winter 2023 Reports are here and we are thrilled to announce that Frontegg has been awarded a total of 42 badges including Leader rankings in the CIAM (Customer Identity and Access Management) category for Best Support, Easiest To Do Business With, and Highest User Adoption amongst many others. High Performer Across Multiple Categories.

Technical Review 94

Technical Review Software Review Systems Review New CTO 94

How To Buy Saas

MARCH 23, 2024

Both employees and customers can benefit from having efficient CRM software in your business. Zendesk offers an omnichannel experience for customers, a unified workspace for employees, unified reporting and analytics, self-service tools, and also enhances features with AI. How to choose the right CRM software for your business?

Payment Solutions 52

Payment Solutions Payments SaaS Payments Scale 52

SaaStr

DECEMBER 6, 2022

They could risk pre-funding Marqeta accounts more like a credit card, in the hopes that they’d be rewarded with Marqeta users switching to Brex who didn’t want to be on the immediate financial hook for employee debit cards. 3) Remember that risks are not just financial or regulatory.

Scale 226

Scale Scaling compliance Forecasting 226

User Pilot

APRIL 26, 2024

We’ve broken them down into three categories, including product analytics. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer tracking software? Main features Automatic user behavior tracking for product experiences. Let’s dig in!

Software Review 89

Software Review Software Scale Systems Review 89

SaaStock

MARCH 26, 2019

Elevator pitch : dLieve helps retailers, e-commerce, logistics providers with a real-time tracking system (a full delivery management platform) and, above all, provides an ETA for end customers that want to know when their purchase will show up, improving the customer experience during the delivery process. Founders : Patrick Rocha.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

Neil Patel

SEPTEMBER 15, 2020

From hiring to onboarding, employee scheduling, and HR compliance, there are dozens of responsibilities being juggled. What if an employee wants to view an old paystub? As you’re shopping around, these are the features and considerations that must be evaluated: Employee Self-Service. Want to access the employee handbook?

Software Review 129

Software Review Software Systems Review compliance 129