SaaStr

MAY 27, 2021

For the past 10 years, I’ve been a sales advisor for the portfolio companies of early stage venture capital firm True Ventures. It’s fascinating work for a sales mind like mine that’s focused on helping brilliant people turn ideas into revenue-driving businesses. . They don’t close business.

Sales Hiring 173

Sales Hiring Scale Venture Capital Sales 173

User Pilot

JUNE 13, 2022

We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more. User onboarding and Product adoption – Userpilot.

Venture Capital 52

Venture Capital SaaS Data Scale 52

User Pilot

AUGUST 10, 2023

According to venture capital firm Sequoia , the standard DAU/MAU ratio is 10-20%, with only a handful of companies having over 50%. ” For example, a business communication tool like Slack expects users to log in daily, but invoicing tools know their users will only visit 1-4 times monthly.

Metrics 95

Metrics Venture Capital Benchmarks Engagement 95

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

ChurnZero

APRIL 22, 2020

Reviewers on TrustRadius value ChurnZero’s onboarding capabilities, customer health tracking tools, and flexible integrations with other applications.” About ChurnZero: ChurnZero helps subscription businesses fight customer churn. ChurnZero earned a Top Rated award based directly on feedback from their customers.

Technical Review 75

Technical Review Venture Capital Software Review B2B 75

ChurnZero

OCTOBER 30, 2020

Automation Takes Over Product Onboarding and Adoption. Product-led onboarding and product adoption solutions will automate much of what CSMs do today. To clarify, Olson said he was referring to the more monotonous and mundane aspects of a CSM’s onboarding responsibilities. “We’ve It’s about onboarding.

Customer Success 93

Customer Success Technical Review Systems Review Compensation 93

Sixteen Ventures

SEPTEMBER 11, 2019

Expediting Time to First Value ( TTFV; aka Onboarded ). Well, that’s nonsense that, if you pay attention to it, will probably cause you to go out of business. . So the best companies look for ways to improve the efficiency of that spend, like: Decreasing Sales Cycle Length. Improving Conversion / Close Rate.

Venture Capital 87

Venture Capital Benchmarks Acquisition Investment 87

ProfitWell

APRIL 20, 2020

First up, we see big news for BlueJeans , the experts in business-to-business video communication. Verizon is aiming to bolster its business group in its quest to pitch new applications of wireless technology to its largest corporate customers. Listen wherever you get podcasts: Top B2B SaaS news. BlueJeans x Verizon.

Wireless 52

Wireless Software Review Venture Capital Technical Review 52

FastSpring

SEPTEMBER 16, 2022

More established professionals and businesses (less students and early-stage startups). Less focus on venture capital or funding rounds. That’s true: Elements such as a global business focus and experienced professional moderators (that’s me!) As a business person yourself, you know how it works.

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146

Outseta

JANUARY 10, 2020

While our regular company updates focus largely on product updates, this one is intended to pull back the curtain and provide some insight into how much it costs to build a modern SaaS business, how we’ve allocated equity amongst our team, and what we’ve done from a marketing perspective to grow our user base.

SaaS Payments 55

SaaS Payments Scale Payment Methods Payment Solutions 55

ChurnZero

JULY 21, 2020

IntelAgree is a growing AI-powered contract management SaaS company that enables legal teams to do impactful work, not busy work. Within four months of launching ChurnZero, IntelAgree was able to: Increase customer product usage during onboarding. Provide a consistent customer and employee onboarding experience. Who are they?

Scale 52

Scale Venture Capital AI Search SaaS 52

Intercom, Inc.

NOVEMBER 3, 2022

By automating planning, businesses can save time, increase productivity and turn support from a cost center into a profit driver. I spent a few years there and then went to a venture capital fund where I spent five years investing in online businesses with network effects.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

Chart Mogul

JUNE 29, 2018

If you believe the thought leaders, it’s a critical component required for new SaaS businesses to succeed today. As cloud technology adoption grew, Gainsight saw the need (and potential) for a new role within cloud software businesses, in the form of the customer success manager. In fact, you won’t really have competitors as such.

Venture Capital 70

Venture Capital Scale Cloud Branding 70

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. It’s becoming the bare minimum.

Scale 211

Scale Software Review compliance Technical Review 211

SmartKarrot

FEBRUARY 17, 2023

Where appropriate, seek out philanthropic donations, social impact investing, and venture capital. Apply here: [link] Role: VP, Customer Success Location: United States (Remote) Organization: Jobvite As a VP of Customer Success, you’ll provide the business results and the customer success process.

Customer Success 19

Customer Success Scale Venture Capital Leadership 19

SmartKarrot

FEBRUARY 17, 2023

Where appropriate, seek out philanthropic donations, social impact investing, and venture capital. Apply here: [link] Source (LinkedIn): [link] Role: VP, Customer Success Location: United States (Remote) Organization: Jobvite As a VP of Customer Success, you’ll provide the business results and the customer success process.

Scale 19

Scale Venture Capital Customer Success Leadership 19

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. Niall Wall – SVP of BD, Channels & Emerging Businesses @ Box.

Payments 118

Payments Scale Scaling Revenue 118

Outseta

AUGUST 31, 2018

This wasn’t ideal for companies using multi-step onboarding processes or forms, because if a user abandoned the form or onboarding sequence prior to completing it the data that they had entered would not be captured and they would essentially lose out on a (partial) lead. Indie.VC - Indie.VC Dimitris, Dave, Geoff, & James.

Payments 40

Payments Payment Solutions SaaS Payments Payment Methods 40

BetterCloud

NOVEMBER 9, 2017

George walked through the steps IT can take to own the value conversation with business stakeholders. The key is regularly showing IT’s impact on the metrics that matter to the business, including business generated, improved time to market, and realized revenue.

Venture Capital 40

Venture Capital Cloud Cloud Engineering Finance 40

Point Nine Land

NOVEMBER 10, 2020

The simple LTV formula The simplest formula to calculate LTV in a subscription business is ( Customer Lifetime x Gross Profit) , where customer lifetime is ( 1 / Customer Churn Rate) and gross profit is ( Average Revenue per Account (ARPA) x Gross Margin). In consumer subscription businesses, the effect tends to be even more pronounced.

Outsourced Development 97

Outsourced Development Customer Lifetime Value Churn Forecasting 97

The Angel VC

DECEMBER 12, 2018

While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years. The main reason is that your customer acquisition costs are highly front-loaded.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

Sales Hacker

NOVEMBER 3, 2020

Ilan Jacobson: We are the brand that we hope entrepreneurs think about when they’re going through something transformative, whether it be raising money, whether it be looking to buy a business, whether it be looking to sell their company, whatever it may be, we want them to think about us as the name that’s there to support them.

Scale 69

Scale Sales Hiring Technical Review Investment 69

SaaStr

OCTOBER 25, 2023

When Jason was an SVP at Adobe, product marketing was super important since basically every business on the planet was an Adobe customer, so they didn’t have as many opportunities to iterate on either product or marketing. If you have an Enterprise or sales-led motion with humans onboarding and handholding, that fails in self-serve.

Scale 251

Scale Sales Hiring AI Sales Recruiting 251

SaaStr

AUGUST 1, 2020

But for the rest of us, somehow, businesses started using SaaS sort of like before, and sometimes, more. We learned new ways to onboard customers, faster. Many folks began hiring again, and venture capital came back with a roar. April Phase: Odd Bounce Phase. April was odd. The Covid Decimated didn’t recover.

Sales Hiring 349

Sales Hiring Venture Capital Cloud Travel 349

SaaStr

MAY 31, 2019

To date Parker has raised over $59m in funding from some of the best in the business including Mamoon @ Kleiner Perkins, Garry Tan @ Initialized, Justin Kan, SV Angel and Y Combinator, just to name a few. And I actually think almost every business system that companies use is full of information about their employees. only fashion.

VP of Engineering 130

VP of Engineering Sales Hiring Scale Systems Review 130

SaaStr

JUNE 21, 2019

244: Ryan Petersen will share what he has learned about scaling culture, expanding globally, raising venture capital (or not), and using technology to improve legacy industries. Here’s what Ryan talks about: How Flexport grew to a multibillion-dollar business. So eventually, yeah, I went to business school.

Scale 136

Scale Sales Hiring SMB Interviewing 136

Kellblog

JUNE 2, 2019

Business-to-business (B2B) high technology markets are all about the market and only less so about the technology. Spend a ton of that capital to hire the biggest sales force, wisely first building out a world-class onboarding and enablement program, and then scaling as aggressively as you can.

Sales Hiring 75

Sales Hiring Marketing Scale Leadership 75

ChurnZero

SEPTEMBER 19, 2019

Teamwork’s mission is to make teams around the world more efficient, organized and happy, and the ChurnZero team couldn’t be more onboard with that pursuit. To do this, we want to create an end to end business operating platform that frees people to do their best work. ChurnZero helps subscription businesses fight customer churn.

Management 9

Management Venture Capital Customer Success Subscription 9

Point Nine Land

DECEMBER 12, 2018

While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years. The main reason is that your customer acquisition costs are highly front-loaded.

Sales Recruiting 61

Sales Recruiting SaaS Payments Sales Hiring Scale 61

SaaStr

AUGUST 5, 2019

The SaaS business model has risen to popularity for many reasons – it’s fast-paced, creates residual revenue streams, and well, the multiples are strong. He will also provide insights on the differences between commercial and enterprise customers and the key metrics to keep an eye on as you grow your business.

Sales Recruiting 166

Sales Recruiting Construction Scale SaaS 166

ProfitWell

DECEMBER 3, 2019

Securing SaaS funding is one of the most fraught and exciting parts of running a SaaS business. Do you gun straight for the glamour (and pressure) of venture capital investment? What about a venture capitalist who might be sympathetic to your mission? Venture capital. Or what about an incubator?

Venture Capital 56

Venture Capital Scale SaaS Benchmarks 56

SmartKarrot

JUNE 28, 2022

Role: Customer Success Director Location: Remote, Boston, MA, US Organization: Contemporary Staffing Solutions As a Customer Success Director, you will be responsible for advance strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization.

Customer Success 3

Customer Success Merchant Services Venture Capital Marketplace as a Service 3

ChurnZero

APRIL 13, 2020

Onboarding stage workflows for up to four customer segments. About ChurnZero ChurnZero helps subscription businesses fight customer churn. and is backed by leading angles and venture capital firms such as Baird Capital, Grotech Ventures and Middleland Capital. For more information, visit [link].

Consulting 98

Consulting Customer Success Strategy Venture Capital 98

Chart Mogul

SEPTEMBER 15, 2023

The SaaS Metrics That Matter by David Sacks, Ethan Ruby One of the best features of SaaS businesses is how easy they are to measure. The SaaS Business Model & Metrics: Understand the Key Drivers for Success by David Skok, Matrix Partners SaaS Metrics — 201 A slightly deeper dive into SaaS industry metrics. Source SaaS Metrics 2.0:

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

AUGUST 19, 2022

Michiel Rauws (@michielrauws2): So, my question is, we’ve been scaling our SaaS business. It’s a mental health-focused SaaS business. And 75% of the team continuing business as usual. Do you think, is training and onboarding your customers a great investment to do if you’re early in your product?

Scale 223

Scale Sales Hiring Scaling VP of Engineering 223

Outseta

JANUARY 20, 2020

In this post I’m going to share the most important lessons about growing a SaaS business that I learned at Buildium—collectively, these things had an awful lot to do with the company being valued so highly. When I left Buildium five years later we’d grown from a start-up to a business with more than 12,000 customers and $16M in revenue.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Point Nine Land

OCTOBER 22, 2019

How Clio grew from a lifestyle business into a legal tech juggernaut From bootstrapping growth to securing a $250 million funding round, Clio is a lesson in how to scale a company without abandoning its roots. At $3,000, it was an expensive gambit given they had a grand total of $10,000 set aside for the business. It paid off. “We

Technical Review 40

Technical Review Scale Sales Hiring Business 40