Buffer Resources

AUGUST 2, 2023

I was working at a Venture Capital firm and was feeling the itch to create something new on my own. After some time in Venture Capital, I took the knowledge I built around market research and started applying it to my personal life. In December 2022, I was starting to long for something more.

Business 88

Business Venture Capital Technical Review Trends 88

Kellblog

FEBRUARY 21, 2019

So it’s no surprise that I hear a lot about high-growth companies building onboarding programs to enable successfully scaling their sales organizations and sustain their growth. Everyone loves to talk about onboarding, but everybody hates to talk about hiring profiles. ” But will it?

Sales Hiring 45

Sales Hiring Onboarding Sales Recruiting Scale 45

ChurnZero

APRIL 22, 2020

Reviewers on TrustRadius value ChurnZero’s onboarding capabilities, customer health tracking tools, and flexible integrations with other applications.” and is backed by leading angles and venture capital firms such as Baird Capital, Grotech Ventures and Middleland Capital. .

Technical Review 75

Technical Review Venture Capital Software Review B2B 75

ChurnZero

JANUARY 18, 2024

A solid write-up by the venture capital firm a16z , on hiring a CCO, recommends candidates have core competencies in leadership, organization, process design, and a “tolerance for ambiguity.” Participate in M&A [due] diligence and ultimate onboarding of acquired targets’ customer bases.”

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

User Pilot

AUGUST 10, 2023

According to venture capital firm Sequoia , the standard DAU/MAU ratio is 10-20%, with only a handful of companies having over 50%. DAU, WAU, MAU industry benchmarks Popular venture capital firm, Sequoia tweeted the standard DAU/MAU ratio is 10-20%, with only a handful of companies having over 50%.

Metrics 77

Metrics Venture Capital Benchmarks Engagement 77

Buffer Resources

AUGUST 2, 2023

I was working at a Venture Capital firm and was feeling the itch to create something new on my own. After some time in Venture Capital, I took the knowledge I built around market research and started applying it to my personal life. In December 2022, I was starting to long for something more.

Business 52

Business Venture Capital Technical Review Trends 52

Sixteen Ventures

SEPTEMBER 11, 2019

Expediting Time to First Value ( TTFV; aka Onboarded ). So back to that “CAC Payback period of 1/3 customer lifetime” thing… it was simply MARKETING put out by a Venture Capital (VC) firm to improve their deal flow of companies they could invest in AT A DISCOUNT. Improving Conversion / Close Rate.

Venture Capital 87

Venture Capital Benchmarks Acquisition Investment 87

ChurnZero

OCTOBER 30, 2020

Automation Takes Over Product Onboarding and Adoption. Product-led onboarding and product adoption solutions will automate much of what CSMs do today. To clarify, Olson said he was referring to the more monotonous and mundane aspects of a CSM’s onboarding responsibilities. “We’ve It’s about onboarding.

Customer Success 93

Customer Success Technical Review Systems Review Compensation 93

ProfitWell

APRIL 20, 2020

The profitable company has, in the past, raised $175 million in venture capital from firms including Accel Partners and Battery Ventures and was valued at $700 million back in 2015. Today’s featured user is UserGuiding , product walkthrough and user onboarding software. But not all credit can be given to the crisis.

Wireless 52

Wireless Software Review Venture Capital Technical Review 52

ChurnZero

JULY 21, 2020

Within four months of launching ChurnZero, IntelAgree was able to: Increase customer product usage during onboarding. Provide a consistent customer and employee onboarding experience. Journeys also promote process uniformity for the teams’ internal employee onboarding. What were the results?

Scale 52

Scale Venture Capital AI Search SaaS 52

Outseta

JANUARY 10, 2020

Needless to say, this is strong evidence that you don’t need millions and millions of dollars in venture capital to build a large scale SaaS application. I think this is a really interesting figure because Outseta is a much more robust product (it’s essentially 3-4 different software products) than your typical SaaS app.

SaaS Payments 55

SaaS Payments Scale Payment Methods Payment Solutions 55

Kellblog

JANUARY 11, 2023

If you’re selling conversation intelligence, should you switch campaigns from “onboard faster” to “drive increased productivity?” How have their priorities changed? How does that map to the various use-cases of your product? ” Upgrade talent. The labor market was pretty brutal during the past 5 years.

B2B 123

B2B Trends Onboarding Strategy 123

Intercom, Inc.

NOVEMBER 3, 2022

I spent a few years there and then went to a venture capital fund where I spent five years investing in online businesses with network effects. Natasha: I’m Canadian, for anyone curious about the accent, but I’ve lived in London for 13 years.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

Chart Mogul

JUNE 29, 2018

This means that owning a category is in most cases a requirement for the level of growth and investment multiples that venture capital demands. If you’re not aiming for the scale and returns that venture capital demands, simply being a significant player in an existing market segment can result in an enduring, profitable business.

Venture Capital 70

Venture Capital Scale Cloud Branding 70

FastSpring

SEPTEMBER 16, 2022

Less focus on venture capital or funding rounds. In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. That includes: A global focus. Professional moderation.

SaaS Payments 125

SaaS Payments Payment Solutions Merchant Services Software Review 125

SmartKarrot

FEBRUARY 17, 2023

Where appropriate, seek out philanthropic donations, social impact investing, and venture capital. Conduct quarterly customer “health checks” and effectively onboard new clients. Replicate the “consumer voice” to assist in the creation of new features and products.

Customer Success 19

Customer Success Scale Venture Capital Leadership 19

SmartKarrot

FEBRUARY 17, 2023

Where appropriate, seek out philanthropic donations, social impact investing, and venture capital. Conduct quarterly customer “health checks” and effectively onboard new clients. Replicate the “consumer voice” to assist in the creation of new features and products.

Scale 19

Scale Venture Capital Customer Success Leadership 19

Outseta

AUGUST 31, 2018

This wasn’t ideal for companies using multi-step onboarding processes or forms, because if a user abandoned the form or onboarding sequence prior to completing it the data that they had entered would not be captured and they would essentially lose out on a (partial) lead. Indie.VC - Indie.VC

Payments 40

Payments Payment Solutions SaaS Payments Payment Methods 40

Intercom, Inc.

JANUARY 5, 2022

Security affects every function across your company: from onboarding and offboarding to encrypting data and managing endpoints. Drata recently raised $100 million in venture capital funding, which I believe makes it San Diego’s latest startup unicorn with an evaluation of $1 billion. Don’t skip on automation.

Scale 211

Scale compliance Software Review Technical Review 211

SaaStr

MARCH 19, 2019

Then also went into venture capital where I invested in API first products. Even today all you have to give us is an email address and you can access Stripe’s APIs, you can get up and running as a platform, and you can be onboarding customers almost immediately. It is not an enterprise integration.

Payments 124

Payments Scale Scaling Revenue 124

BetterCloud

NOVEMBER 9, 2017

As a CIO at a venture capital firm, Uy is always thinking about how to help his firm’s startups find more cloud-first IT talent. At a high level, IDaaS provides provisioning and deprovisioning for all of your applications, while BetterCloud takes care of all of the other management tasks required to truly onboard and offboard users.

Venture Capital 40

Venture Capital Cloud Cloud Engineering Finance 40

SaaStr

OCTOBER 25, 2023

If you have an Enterprise or sales-led motion with humans onboarding and handholding, that fails in self-serve. Many folks who are bootstrapped misunderstand how venture capital works. There are no Cloud magicians, and you can’t hire a PLG magician. You have to learn it yourself. The takeaway… Don’t look for the silver bullet.

Scale 263

Scale Sales Hiring AI Sales Recruiting 263

The Angel VC

DECEMBER 12, 2018

Maria probably required at least three months of onboarding and training, and chances are that three months before Maria’s first day at your company you paid a recruiter (or incurred other types of recruiting expenses) to find her.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

SaaStr

AUGUST 1, 2020

We learned new ways to onboard customers, faster. Many folks began hiring again, and venture capital came back with a roar. We moved field budgets to digital budgets. And our reforecasts “held” so we knew pretty much what the rest of the year was going to look like from a budget perspective.

Sales Hiring 353

Sales Hiring Venture Capital Cloud Travel 353

Point Nine Land

NOVEMBER 10, 2020

A high churn rate in the first months of a customer cohort can be the result of factors like poor onboarding, signing up of non-ICP customers, or customers who view the first months as an extended (paid) trial. per month. This is not an unusual pattern in SMB SaaS.

Outsourced Development 97

Outsourced Development Customer Lifetime Value Churn Forecasting 97

Sales Hacker

NOVEMBER 3, 2020

I started my career actually in venture capital, specifically in SAS venture capital. I’m the eldest of four, my father’s in business, and they wanted to know that if something would happen to them that I would be able to do something with the family’s assets.

Scale 69

Scale Sales Hiring Technical Review Investment 69

SaaStr

JUNE 21, 2019

244: Ryan Petersen will share what he has learned about scaling culture, expanding globally, raising venture capital (or not), and using technology to improve legacy industries. What questions does Sara find most revealing in the interview process? What do they do to do so well with that?

Scale 144

Scale Sales Hiring SMB Interviewing 144

ChurnZero

SEPTEMBER 19, 2019

Teamwork’s mission is to make teams around the world more efficient, organized and happy, and the ChurnZero team couldn’t be more onboard with that pursuit. ChurnZero is headquartered in Arlington, VA and is backed by leading angles and venture capital firms such as Baird Capital, Grotech Ventures and Middleland Capital.

Management 9

Management Venture Capital Customer Success Subscription 9

Point Nine Land

MAY 6, 2019

find your “aha moment”), and once you’ve found it… …Work on your product onboarding to accelerate the “time to value” and the “time to sharing.” Some techniques to improve it are: Define what successful usage means (i.e., For that, you can pre-build templates or work on facilitating the sharing.

SaaS 73

SaaS Scale Acquisition PayPal 73

Kellblog

JUNE 2, 2019

Spend a ton of that capital to hire the biggest sales force, wisely first building out a world-class onboarding and enablement program, and then scaling as aggressively as you can. Use billboards to make sure the Digerati and other, lesser denizens of Silicon Valley know your company’s name.

Sales Hiring 75

Sales Hiring Marketing Scale Leadership 75

Point Nine Land

DECEMBER 12, 2018

Maria probably required at least three months of onboarding and training, and chances are that three months before Maria’s first day at your company you paid a recruiter (or incurred other types of recruiting expenses) to find her.

Sales Recruiting 61

Sales Recruiting SaaS Payments Sales Hiring Scale 61

SaaStr

MAY 31, 2019

And I actually think there’s a place for Rippling in this because one of the things that happens is the administrative complexity of managing all of these different business systems and employee onboarding and stuff like that. Someone hands them a computer, gets them their company t-shirt, gives them some forms to fill out.

VP of Engineering 137

VP of Engineering Sales Hiring Scale Systems Review 137

ProfitWell

DECEMBER 3, 2019

Do you gun straight for the glamour (and pressure) of venture capital investment? What about a venture capitalist who might be sympathetic to your mission? Venture capital. Venture capital is provided by firms or funds founded specifically to give investment to fledgling companies.

Venture Capital 56

Venture Capital Scale SaaS Benchmarks 56

SaaStr

AUGUST 5, 2019

We’re over 600 employees, and we’re currently privately backed, and you could see the list of a lot of our venture capital backers who have some common Silicon Valley names. They are like Kleiner Perkins, Google Ventures. The second piece that’s very critical to us was that onboarding experience.

Sales Recruiting 171

Sales Recruiting Construction Scale SaaS 171

ChurnZero

APRIL 13, 2020

Onboarding stage workflows for up to four customer segments. and is backed by leading angles and venture capital firms such as Baird Capital, Grotech Ventures and Middleland Capital. The ESG Digital Customer Success Starter Pack includes: One-hour digital Customer Success maturity assessment.

Consulting 98

Consulting Customer Success Strategy Venture Capital 98

SmartKarrot

JUNE 28, 2022

Onboard new users and conducts training sessions designed to meet the individual needs of the account and end user with a consultative approach. Serve as an advocate for your clients by analyzing customer health and usage data to identify trends and opportunities to improve adoption.

Customer Success 3

Customer Success Merchant Services Venture Capital Marketplace as a Service 3

Chart Mogul

SEPTEMBER 15, 2023

How to Raise Venture Capital with Poor Customer Retention by Mark Roberge, Stage 2 Capital However, if a startup’s customer retention is off the mark, even significantly, they can still position the company as an attractive investment. The world’s best product-led companies share some common user onboarding traits.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52