SaaStr

NOVEMBER 30, 2023

General Partner Doug Pepper and General Partner and Head of Analytics at ICONIQ Growth, Christine Edmonds, share the art and science of scaling GTM at this year’s SaaStr Annual. Without it, you don’t have a business. As companies continue to scale, segments like industry come into play. What does that mean?

Scale 238

Scale Sales Hiring Scaling Outsourced Development 238

SaaStr

NOVEMBER 15, 2022

Metrics are the key to evaluating success and setting goals, but not every SaaS business should orient itself around the same one-size-fits-all numbers. The Evolution of Language For SaaS Business. This flexible mindset creates just the right conditions for embracing evolving business models and new metrics.

Metrics 219

Metrics Machine Learning Artificial Intelligence Technical Review 219

Tom Tunguz

MARCH 28, 2021

UIPath, leaders in the Robotic Process Automation (RPA) category, filed their S-1 last week , revealing an impressive business. In 2021, the business counted more than 8000 customers, with 1000 paying more than $100k and 89 paying more than $1m. UIPath offers software to build robots, programs that automate repetitive work.

Payment Services 359

Payment Services Metrics Payment Solutions Payments 359

SaaStr

DECEMBER 11, 2020

As you can see, the process of readying your business to engage with and operate through the channel is of vital importance to the modern ISV. By doing so effectively, you can unlock a path to scaling profits. To assist you with this all-important self-assessment, CloudBlue is introducing our Channel Maturity Scale.

Scale 279

Scale Scaling Marketplace as a Service Cloud 279

User Pilot

JUNE 6, 2024

Your product might not be fulfilling your customers’ wants and needs , and you might need to proactively address any issues to ensure your business succeeds in the long run. To do this, tracking customer retention metrics is essential. TL;DR Customer retention is crucial for SaaS businesses.

Retention 52

Retention Metrics Customer Lifetime Value Scale 52

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. Key metrics to measure customer retention Above, I’ve mentioned a few metrics relevant to customer retention.

Retention 89

Retention Metrics Strategy Scale 89

SaaStr

JANUARY 24, 2023

As SaaS founders are looking to scale and raise funding, it can be confusing and stressful to navigate in the uncertain market of the past few years. Shulgan has been in the business for years, including his current role at OMERS. In the SaaS space, revenue growth was the king of metrics for many years, but that has changed.

Scale 226

Scale Scaling Software Review Operational efficiency. 226

SaaStr

SEPTEMBER 19, 2022

SaaS businesses are discovering that customers choose and recommend them based not on flashy marketing or super fancy product features but on the experience of engaging with the company and the value it delivers. Measuring the success of any SaaS function requires a solid understanding of both objectives and metrics.

Sales Hiring 243

Sales Hiring Customer Success Scaling Construction 243

Tom Tunguz

DECEMBER 1, 2021

Claire’s operational experience is one-of-a-kind, and the conversation focused on scaling startups. On metrics: Early in Stripe’s history, the company tracked output metrics in dashboards. Strategic metrics are the numbers that move over quarters or years, eg, share of global payment volume.

Scale 247

Scale Scaling Payment Services Leadership 247

Intercom, Inc.

DECEMBER 22, 2020

This year, we launched Scale , a new content strand focusing on how industry leaders are propelling their companies forward by keeping their customers front and center. . When we created Scale, we had no idea what the year would hold in store; we simply knew that investing in long-term customer relationships was the key to success.

Scale 220

Scale Scaling Customer Support Interviewing 220

SaaS Metrics

JUNE 5, 2023

Ready to step into the world of B2C SaaS, where building a successful business is as much about the product as it is about marketing? Read more The post Building and Scaling a B2C SaaS Business first appeared on SaaS Metrics. It’s a cutthroat arena where only the sharpest minds and the boldest innovators thrive.

B2C 52

B2C Scaling SaaS Business 52

Tom Tunguz

SEPTEMBER 19, 2021

More than 2000 employees work all over the world and have collaborated to build a massive software business. If that’s not a suite… Founded ten years ago, the company has scaled rapidly selling their software management suite to small and large companies alike. Revenue, $M. Revenue Growth. -. Gross Margin.

Metrics 275

Metrics Outsourced Development Scale Cloud 275

SaaStr

OCTOBER 17, 2023

PST — Former VP of Customer Success and current founder and Managing Partner at Success Venture Partners, John Gleeson, shares his lessons learned scaling customer success from $1M to $300M in ARR. Are they willing to trust me with more of their business? An ability to scale through a couple of stages of growth. Will they renew?)

Scale 164

Scale Sales Hiring Customer Success Scaling 164

User Pilot

FEBRUARY 26, 2024

Digital product metrics reveal how customers interact with your product. However, not all metrics are created equal. In this article, we hone in on the best metrics for product teams looking to drive product growth. We discuss 15 of the most important metrics and examine what to consider when choosing which metrics to track.

Metrics 80

Metrics Customer Lifetime Value Scale SaaS 80

SaaStr

OCTOBER 5, 2022

Confluent’s President of Field Operations, Erica Schultz, explores different tactics businesses can employ to scale revenue and increase efficiency in the current macro environment. As you look to scale your business and make your processes more efficient, it’s essential to foster a shared understanding of who your target customer is.

VP of Engineering 202

VP of Engineering Scale Scaling Sales Hiring 202

Intercom, Inc.

JUNE 8, 2022

As more and more business moves online, and customer expectations have risen accordingly, the demands on support teams have soared – it often feels like teams now need superhuman speed just to keep up. Increased volume, higher expectations, and team burnout are just a few of the issues businesses are facing.

Scaling 229

Scaling Customer Support User Experience Metrics 229

Intercom, Inc.

DECEMBER 8, 2020

This is where metrics can be invaluable, giving clarity on performance, and circumventing potential issues. But with so much data to consider, how can you define the help desk metrics that matter for your team? What are help desk metrics? Help desk metrics vs. KPIs. Ticket volume or total conversations.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

SaaStr

NOVEMBER 25, 2022

Scale-ups are exciting. They demonstrate spectacular growth and expansion while revolutionizing and disrupting industries with new business models. Scaling to satisfy customers’ demands depends on innovation and foresight combined with enterprise-ready technology and the right partners. How Atlassian does business .

Scale 228

Scale Scaling Marketplace as a Service Entrepreneurship 228

SaaStr

NOVEMBER 28, 2022

These two departments are a SaaS company’s most important; without their alignment, there is no growth or scale. The evolution of SaaS business. Look at the four common strategies to explore for your SaaS business: Expanding to new markets. Is your business ready for multi-currency or multi-entity? Prakash Raina.

Scale 205

Scale Finance Sales Hiring Scaling 205

SaaS Metrics

SEPTEMBER 29, 2023

However, sustaining quality as you scale can be challenging without the right call center software. Read more The post How the Best Call Center Software Helps Scale Up Business Growth first appeared on SaaS Metrics. In this article, we’ll look.

Scaling 52

Scaling Software Business Metrics 52

SaaStr

MARCH 31, 2021

Scaling your SaaS company isn’t just about hitting the right growth metrics –– it requires a thorough understanding of your business goals, company culture, and leadership dynamic. Roy Mann and Eran Zinman, Co-Founders and CEOs of monday.com, look back at their incredible growth and share the dos and don’ts of scaling.

Scale 208

Scale Scaling Leadership Company Culture 208

SaaStr

JANUARY 6, 2021

How do you scale a company based that can be collaborative for everyone in your org — from finance to marketing? Airtable is a low code, bottoms-up business which means that its users don’t have to be in IT or have a technical background in order to build useful internal databases within Airtable. Stay True to Your North Star.

Scale 202

Scale Software Review Scaling Sales Hiring 202

SaaStr

FEBRUARY 24, 2023

They highlight aggregate trends over the past five to ten years, particularly how to think about these in today’s business environment. How do the best-in-class companies perform when ARR is treated as a growth metric? They initially double their ARR each year in scaling post $10M. What is driving this growth?

Scale 211

Scale Sales Hiring Scaling Venture Capital 211

Intercom, Inc.

SEPTEMBER 10, 2020

Applying data and science to scaling has become easier because of the shift that’s happened in the software industry over the past 15 years, from outside sales to inside sales. Or, even if they’re leaning towards the latter, they’re often not using the right metrics. A data-driven framework for scaling.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

Panintelligence

JUNE 7, 2024

Measuring the wrong things BI is all about measuring metrics; what mistakes do some companies make regarding the metrics that really matter? It’s hard to measure the things that deliver the right value to your business. Make sure the key stakeholders are involved in the definition of those metrics.

CTO Hire 98

CTO Hire SaaS Business Underperforming Technical Team 98

Tom Tunguz

MARCH 24, 2019

Eight years ago, Eric Yuan, former VP Engineering at WebEx left to create a business with a better video conferencing product. Focused on capital efficiency from the earliest days of the business, Eric has built a monster software business, with few comparisons in both absolute scale and efficiency.

Metrics 276

Metrics Benchmarks Scale Acquisition 276

SaaStr

OCTOBER 11, 2023

Eran Zimman, monday.com’s co-founder and co-CEO, shares his secrets to scaling and growth in an unpredictable market. Because nobody went on Google and searched “flexible software to manage my business.” Serve customers a CRM or project management first, and as they scale and use it more, they’re exposed to more features.

Scale 164

Scale Sales Hiring Scaling Banking 164

Tom Tunguz

JULY 8, 2020

This modern architecture for data analysis, operational metrics, and machine learning enables companies to process data in new ways. The cloud data lake architecture enables companies to achieve scale, flexibility, and accessibility. Werner Vogels, CTO of Amazon wrote about how Amazon uses cloud data lakes to operate their business.

Data Analysis 241

Data Analysis Cloud Data Scaling 241

Chaotic Flow

MARCH 25, 2014

My first serious lesson in the criticality of SaaS metrics was about six years ago when I was unexpectedly stumped in a board of directors meeting. At the time, SaaS investors and executives were still getting their heads around the SaaS recurring revenue business model, so there were very few resources to turn to for support.

Metrics 156

Metrics Business SaaS Scale 156

SaaStr

DECEMBER 14, 2022

Yamini Rangan, CEO at HubSpot, has many insights on how to serve SMB customers at scale. An SMB had, on average, 248 business applications—a volume that proved necessary to keep up with the explosive growth of customers in the new digital era. So how do you become the platform of choice for scaling companies?

Scale 229

Scale SMB Scaling Innovation 229

SaaStr

SEPTEMBER 16, 2022

However, global growth is challenging, and it takes the right strategy, preparation, and business model to achieve it. In an eye-opening session at SaaStr Europa 2022, Harry Briggs (Managing Partner at OMERS Ventures) shares advice for determining whether expansion is right for your business and how to execute it effectively. .

Scale 210

Scale Scaling Sales Hiring Marketing 210

User Pilot

MARCH 7, 2024

What metrics you should track? Other popular user engagement metrics include user activation rate , DAUs/WAUs/MAUs , user stickiness , product usage frequency, NPS, CSAT , customer retention rate , and customer churn rate. If your product is designed to be used daily, like a fitness tracker, DAUs are the key metric.

Engagement 87

Engagement Metrics Underperforming Technical Team Scale 87

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Metrics 83

Metrics Customer Lifetime Value Data Analysis Engagement 83

SaaStr

FEBRUARY 17, 2022

She reveals how customer centricity, operational rigor, and data-driven strategies drove Airtable to scale and serve over 300,000 organizations, including 80% of the Fortune 100. Our business needs are perpetually changing. Invest in your tech stack so that you keep growing while you scale. This process is complex.

Engineering 229

Engineering Scaling Marketing Acquisition 229

Baremetrics

JANUARY 25, 2022

In recent years, a new discipline of financial management has emerged in response to cloud technologies and organizations growing reliance on cloud IT architectures and cloud-based business processes. For some businesses, however, this stage of FinOps can be more complex. One of the major advantages of the cloud is its scalability.

Payment Services 97

Payment Services SaaS Payments Payment Solutions Payments 97

SaaStr

OCTOBER 12, 2022

Every company moves through different growth phases, and eventually, the focus, strategy, and motions for growth must change alongside the business. Build the System : Create your execution strategy with repeatable processes designed to scale your business. . Early Scale. Begin expanding your systems to scale.

Scaling 212

Scaling Leadership Startup Product Marketing 212