SaaStr

DECEMBER 3, 2023

So over the past decade-and-a-half we’ve come up with a lot of yardsticks, metrics and rules for SaaS companies. E.g.,: CAC of < 12 months is Good-to-Great Paying sales reps 25%-30% of what they close is Good A burn ratio of 1 or less is Good These metrics do sort of work, if you have some capital to spend (i.e., They don’t.

SaaS Payments 196

SaaS Payments Metrics Payments SMB 196

SaaStr

NOVEMBER 15, 2022

Metrics are the key to evaluating success and setting goals, but not every SaaS business should orient itself around the same one-size-fits-all numbers. The Evolution of Language For SaaS Business. This flexible mindset creates just the right conditions for embracing evolving business models and new metrics.

Metrics 204

Metrics Machine Learning Artificial Intelligence Technical Review 204

Baremetrics

NOVEMBER 2, 2021

To get the most out of the time and money invested into their apps, Shopify App Developers need to track the core metrics of their industry. What is a business metric? Why you need to track business metrics for Shopify App Developers 10 business metrics for Shopify App Developers 1. Table of Contents.

Payment Solutions 98

Payment Solutions Outsourced Development Underperforming Technical Team Metrics 98

User Pilot

MARCH 18, 2024

Let’s explore how a new user activation dashboard works, look at the key metrics you need to include in it, and see how it can help you unlock ways to retain more customers. A new user activation dashboard monitors and reports on activation metrics, identifying conversion bottlenecks and helping you improve the onboarding experience.

Metrics 101

Metrics Trends Onboarding Acquisition 101

Tom Tunguz

MARCH 28, 2021

UIPath, leaders in the Robotic Process Automation (RPA) category, filed their S-1 last week , revealing an impressive business. In 2021, the business counted more than 8000 customers, with 1000 paying more than $100k and 89 paying more than $1m. UIPath offers software to build robots, programs that automate repetitive work.

Payment Services 359

Payment Services Metrics Payment Solutions Payments 359

Tom Tunguz

SEPTEMBER 16, 2023

Metric Snowflake Databricks Calendar Quarter Q2 22 Q3 23 Revenue, $m 388 375 Revenue Growth, y/y, % 85% 51% Product Gross Margin 72% 85% Customers 6,333 10,000 $1m+ Customers 206 300 Implied ACV, $k 61.3 Because Databricks doesn’t incur infrastructure costs when running on-prem, the business enjoys higher gross margins.

Business 316

Business Cloud Finance AI 316

User Pilot

MARCH 7, 2024

What metrics you should track? Other popular user engagement metrics include user activation rate , DAUs/WAUs/MAUs , user stickiness , product usage frequency, NPS, CSAT , customer retention rate , and customer churn rate. If your product is designed to be used daily, like a fitness tracker, DAUs are the key metric.

Engagement 104

Engagement Metrics Underperforming Technical Team Scale 104

User Pilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. However, it isn’t easy to choose the right product metrics from the many SaaS metrics available.

Metrics 88

Metrics Customer Lifetime Value SaaS Acquisition 88

SaaS Metrics

MARCH 23, 2024

In today’s world, where nearly everything is becoming digitalized, businesses need to keep up with the rapidly changing landscape. Understanding the connection between plumbing and Software as a Service (SaaS) metrics can offer valuable insights into overall performance and potential areas for growth. This article will.

Metrics 52

Metrics SaaS Software Operational efficiency. 52

Subscription Flow

DECEMBER 1, 2023

Recurring revenue models, or subscription models , can be a great way for businesses to generate income while providing customers with the options they want. This trend is even affecting business-to-business enterprises. In this sense, their revenue is consistent, long-term, and somewhat predictable.

Subscription 59

Subscription Payment Features Metrics Business 59

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Metrics 97

Metrics Customer Lifetime Value Data Analysis Engagement 97

The Daily Egg

SEPTEMBER 12, 2021

It’s essential to know the precise information to make an informed decision when it comes to running an eCommerce business. These days, The post What are some of the most important ecommerce analytic metrics you need to know appeared first on The Daily Egg.

Metrics 319

Metrics Business 319

SaaStr

FEBRUARY 14, 2023

As things appear to slow, how do we get back to the fundamentals, find the things that are great about SaaS that are measurable, and help people see the value in your business? Growth Is Still Number One Growth is still the number one metric, but it’s not the only one. The fundamentals make your business attractive.

Metrics 200

Metrics SaaS Marketing SMB 200

Tom Tunguz

AUGUST 22, 2023

The Data Center business, which sells to clouds & consumer companies drove nearly all of the growth, surging 141% quarter-over-quarter to $10.3b & nearly 3x annually. Looking at some of the inventory metrics (this isn’t a software company!), Metric Q1 Q2 Inventory, $b 4.6 NVDA’s profitability is remarkable.

AI 246

AI Pricing Business Cloud 246

Subscription Flow

DECEMBER 5, 2023

Maximizing recurring revenue, increasing sales, retaining customers , and achieving all such business targets is the dream of every subscription business retailer. There are certain subscription billing performance metrics that if you track will help you a lot in achieving certain specific business targets.

Payment Features 52

Payment Features Subscription Metrics Revenue 52

Chaotic Flow

MARCH 25, 2014

My first serious lesson in the criticality of SaaS metrics was about six years ago when I was unexpectedly stumped in a board of directors meeting. At the time, SaaS investors and executives were still getting their heads around the SaaS recurring revenue business model, so there were very few resources to turn to for support.

Metrics 156

Metrics Business SaaS Scale 156

Tom Tunguz

SEPTEMBER 19, 2021

More than 2000 employees work all over the world and have collaborated to build a massive software business. implies a 17 month payback period with a contract size of $55k, but the S-1 suggests the enterprise part of the business has been an important focal point. GitLab is the first fully remote software company to go public.

Metrics 315

Metrics Outsourced Development Scale Cloud 315

Intercom, Inc.

DECEMBER 8, 2020

This is where metrics can be invaluable, giving clarity on performance, and circumventing potential issues. But with so much data to consider, how can you define the help desk metrics that matter for your team? What are help desk metrics? Help desk metrics vs. KPIs. Ticket volume or total conversations.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

Sage Intacct

OCTOBER 22, 2020

Managing your subscription business with SaaS Metrics. The most important SaaS Metrics and what you need to show investors to secure your next round of funding.

Metrics 124

Metrics SaaS Business Subscription 124

SaaStr

AUGUST 7, 2023

Learn about the most important SaaS metrics for founders in 2023 with the CEOs of the most metric-oriented company, monday.com, and the founder of SaaStr. For a quick recap on SaaS metrics: What is ARR in SaaS? So now we must be smarter about the most important SaaS metrics because they matter again. The takeaway?

Metrics 182

Metrics SaaS Sales Hiring Finance 182

SaaStr

JUNE 2, 2021

Q: What are some tricks software companies use to manipulate churn metrics? This is quite common in self-service businesses. The post Dear SaaStr: What are Some Tricks Software Companies Use to Manipulate Churn Metrics? Churn” is a surprisingly imprecise term. If a customer churns in a week, why count them? Just improve it.

Churn 229

Churn Metrics Software Enterprise 229

Tom Tunguz

JUNE 18, 2019

Over the last decade or so, I’ve compiled a metrics sheet to summarise a SaaS business. While no living document like this is ever perfect, this is currently the best board-level summary of the overall health of a business I have found. Redpoint SaaS Metrics Template. If you have suggestions, please email me.

Metrics 250

Metrics Sales Recruiting Startup SaaS 250

Tom Tunguz

SEPTEMBER 1, 2021

The summary statistics of the business reveal a company with a fairly high contract value of $98,600 and the largest customers generating 72% of revenue, putting the business squarely in the enterprise segment of SaaS companies. Revenue, $M. Revenue Growth. -. Gross Margin. Sales Efficiency. -. Net Income Margin.

Metrics 294

Metrics Benchmarks PayPal Enterprise 294

User Pilot

JULY 13, 2023

In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. Important metrics to measure the growth of a company We’ll now look at some important metrics that will help you measure a company’s growth.

Metrics 97

Metrics Customer Lifetime Value Benchmarks Churn 97

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. What are product health metrics? Let’s start!

Metrics 92

Metrics Customer Lifetime Value SaaS Scale 92

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. This article shows you the right way to measure those metrics. Measuring the DAU, WAU, and MAU metrics helps you: Understand user retention. Only tracking DAU, MAU, WAU and not looking at other metrics.

Metrics 87

Metrics Venture Capital Benchmarks Engagement 87

SaaS Metrics

NOVEMBER 18, 2021

Tracking data keeps your business on the right track. Measuring your MSP metrics, in particular, helps you achieve quick results and determine where business stands in the market. The post 6 Reasons Your Business Should Measure MSP Metrics first appeared on SaaS Metrics. What Are MSP.

Metrics 52

Metrics Business SaaS Data 52

SaaS Metrics

NOVEMBER 18, 2021

Tracking data keeps your business on the right track. Measuring your MSP metrics, in particular, helps you achieve quick results and determine where business stands in the market. The post 5 Reasons Your Business Should Measure MSP Metrics first appeared on SaaS Metrics. What Are MSP.

Metrics 52

Metrics Business SaaS Data 52

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Tracking these metrics is easiest with a digital adoption and product analytics tool. What is product adoption?

Metrics 96

Metrics Customer Lifetime Value Churn Retention 96

Chaotic Flow

JUNE 17, 2014

The SaaS community has gained a solid understanding of SaaS financial metrics, as well as many of the operational principles required to achieve them. We are witnessing the emergence of The Metrics-driven SaaS Business. This is about to change! Please enjoy, comment and share!

Metrics 138

Metrics SaaS Business Customer Success 138