User Pilot

APRIL 11, 2023

According to available retention data, the media industry and professional service providers enjoy the highest average customer retention rate by industry (84%), while the travel and hospitality industries have the lowest (55%). The entire SaaS business model is built around retaining customers for the long term.

Retention 98

Retention Automotive SaaS Customer Lifetime Value 98

Unbounce

MARCH 23, 2020

Brick and mortar restaurants and small businesses are readjusting their business models to keep serving and keep people employed. Ideally, ecommerce brands are trying to cover all points of contact without creating more noise. Some brands are struggling in unanticipated ways.

Healthcare 139

Healthcare Travel Government Social Media 139

Tom Tunguz

APRIL 27, 2015

That company is Concur, the travel and expense business. Second, Concur’s history provides a mechanism to contrast the license software and a SaaS business models. The company generated about $2M in revenue as it switched to its licensed software business. SaaS history isn’t very long.

SaaS 113

SaaS Cloud Travel Business Model 113

OPEXEngine

JUNE 9, 2021

Most companies hunkered down, shifted to fully remote sales and marketing, transferred unnecessary travel budgets into other buckets, and conservatively managed expenses. Covid drove some big winners and losers: any company selling to restaurants, travel, entertainment, etc. either pivoted quickly or lost out.

SaaS 52

SaaS Benchmarks Travel Entertainment 52

ProfitWell

JULY 22, 2020

Though Away, the travel company, was intended to be a luggage company, the co-founders Steph Korey and Jen Rubio knew that they needed to be unique to penetrate the already saturated industry. Direct-to-consumer business models rely on subscriptions to generate profits. How big is the direct-to-consumer market?

Payment Methods 93

Payment Methods Outsourcing Services Branding Payment Features 93

Practical Advice on SaaS marketing

DECEMBER 3, 2016

Whether it’s a free trial, a demo or a video, don’t make them travel down a long and lonely road before they get to an “AHA! See " Looking for customers in all the wrong places. ") Many of the B2B SaaS vendors I work with find a much more valuable audience at “old school” venues, like local business groups or trade publications.

Technical Review 100

Technical Review Marketing SaaS Travel 100

Totango

MARCH 26, 2021

At one time, customer lifecycle models took a seller-centric perspective which split the pre-sales phase of the customer’s journey from the post-sales phase. In today’s cloud-based environment, SaaS business models have increased awareness of how the pre-sales and post-sales phases form a unified experience from the customer’s perspective.

Customer Lifetime Value 66

Customer Lifetime Value Social Media Travel Onboarding 66

Tom Tunguz

MAY 23, 2013

It’s the company that pursues an incumbent with faster, better or cheaper solution and in particular a solution that cannibalizes the incumbent’s business model typically because of a lower cost structure. Priceline, “the last online travel agent” was founded in 1997.

Travel 113

Travel Engineering Mobile Acquisition 113

BetterCloud

OCTOBER 16, 2020

We had tight margins so we really relied on new technology to reduce costs and make our business model work. I realized that we should apply a similar technology enablement methodology to the rest of the business (not just infrastructure) which really propelled me to the CIO role.

Travel 52

Travel Leadership Technology Interviewing 52

Casey Accidental

APRIL 23, 2018

It has been a stable platform (unlike Facebook), it consistently grew itself, and it was supported by a very strong business model that could drive revenue growth for Google for well over a decade, so Google didn’t need to monetize all of the free traffic they distributed to other companies. The Buy Case: Google Flights.

Strategy 70

Strategy Engineering Travel Acquisition 70

Neil Patel

OCTOBER 14, 2021

Think about it: You don’t want to show a bicycle ad to someone who only travels by car. It might be more effective to market your products and services to this demographic if relevant to your business model. For instance, data shows Millennials spent the most money on Black Friday deals.

Revenue 125

Revenue Social Media Scale Advertising 125

Neil Patel

JANUARY 17, 2022

Keep in mind that different approaches might be more effective based on your audience, industry, and business model. Most often, businesses use them to create engaging customer experiences in a way that is more meaningful and personal to the individual. There are four main types of personalized marketing. Segmentation.

Branding 130

Branding Marketing AI Search Social Media 130

OpenView Labs

APRIL 16, 2020

But during that time, we adopted a kind of “let’s transform the business” rallying cry—it was a super creative time. We came out with new products, new branding, new packaging, new GTM, new business models. And we introduced a subscription business model. Both of these ideas are visible at Adobe today.

Leadership 70

Leadership Business Model Healthcare Acquisition 70

Neil Patel

MARCH 23, 2021

Meanwhile, Uber and Airbnb have disrupted how we travel, created more jobs within the gig community, and given homeowners a way to make extra cash on the side. A service marketplace can be a profitable business model if you’ve done your homework. Why Should You Create a Service Marketplace? Conclusion.

Marketplace as a Service 143

Marketplace as a Service Payment Services Payment Methods Payment Solutions 143

Intercom, Inc.

DECEMBER 13, 2018

As Workplace’s global head, Julien Codorniou has been spending the past few years exploring how to make his department align with Facebook’s mission while executing an entirely different business model that relies on companies promoting community within their workforce. Unlocking a new business model.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

Navint

JANUARY 29, 2019

And um, and even when you know, when companies sort of violate that relationship, you can see the customer’s rebel and that’s where churn spikes up in the business model, gets a little shaky. So we do think it’s simply a much better business model, but you have to, you know, overcome that hump of a leap of faith.

Subscription 53

Subscription Payment Features Marketplace as a Service Scale 53

User Pilot

JULY 27, 2023

In a nutshell, customer retention is important because your entire business model depends on it. The travel and hospitality sector only retains just over half their customers at 55% – as you’d expect, with people shopping around for deals on flights and hotels. Why does customer retention matter?

Retention 89

Retention Strategy Management Churn 89

SmartKarrot

DECEMBER 20, 2022

Develop working relationships with executive leaders across the global QSR clients (will involve global travel when appropriate). Partner with data analysts, engineering, and product development teams to produce business value and coordinate tasks. You know your customers, their challenges, business models and success strategy.

Customer Success 19

Customer Success Development Team Review Software Review Scale 19

ProfitWell

JANUARY 22, 2020

I think if all goes well, this will change travel fashion for everyone. The beauty of subscription is that for the first time in our history we have a business model where relationships are built directly into the revenue model. On the flip side, it may mean less money for airlines.

Airlines 45

Airlines Subscription Payment Features Construction 45

OpenView Labs

SEPTEMBER 22, 2020

When everyone rushed to go remote, a lot of teams went into triage mode: business models pivoted, roles shifted, and not surprisingly, culture took a backseat to protecting jobs and revenue. Is Covid crushing your sales culture? That’s true even for teams that were already remote.

Sales 65

Sales Travel Engagement Development 65

OpenView Labs

JULY 8, 2019

It’s also a good idea to learn what you can from others who have already traveled the road you’re on. With pricing and packaging being such an influential part of any SaaS business model, how do you assign responsibility for this aspect of your product? Pricing accountability isn’t a one-person job.

Pricing 61

Pricing Sales Hiring Underperforming Technical Team SaaS 61

Intercom, Inc.

SEPTEMBER 30, 2021

And about a year into doing all the research and support for her, after building out the business model, doing user interviews, realizing the market, and just started deeply caring about this, I was like, “Wait, I want to do this.”

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

SaaStr

JANUARY 4, 2024

We’re so passionate about supporting our founders, and are deeply empathetic to the trials and tribulations they’ll face as they travel on the epic journey that is building a successful company. All of our Managing Directors on the early team have both founded companies and operate at scale. What’s an “exit” you’re particularly proud of?

Management 213

Management CTO Hire New CTO AI 213

SaaStr

JULY 25, 2021

And the third thing is what is it about the product or the business model that they’re basically contemplating that gives them a very defendable technology advantage? How defendable is the technology of the product or the business model? And so those depending on the stage of company, those have varying factors.

Sales Recruiting 242

Sales Recruiting Sales Hiring Scale VP of Engineering 242

SaaStr

OCTOBER 31, 2023

As one of the most successful, slightly under the radar, pre-IPO “trueicorns” (not fake-icorns), the CEO of Navan , Ariel Cohen, disrupts an old space of expense and travel management and remakes things. It was a Frankenstein for transient travelers. They also have a business model that only connects to one content source.

Payment Solutions 210

Payment Solutions Payments Travel Scale 210

SaaStr

MAY 24, 2019

Why SaaS is your business model, not your mission. Andrew Filev: One of my favorite ones is with digital work, you assume that it happens at the speed of light and that information travels at the speed of light and quite often it travels at the speed of Monday morning meetings. Missed the session? Andrew Filev.

Sales Hiring 145

Sales Hiring Scale SMB Sales Recruiting 145

ProfitWell

AUGUST 8, 2019

Subscription lifetime value and churn data (for subscription business models). Pricing optimization is a similar process to dynamic pricing strategies used in hospitality, travel, ecommerce, and other industries, although dynamic pricing tends to change much more rapidly as companies tweak pricing to match real-time demand.

Pricing 40

Pricing SaaS Payments Payment Services Payment Methods 40

Mucker Capital

OCTOBER 22, 2018

My parents and I traveled a lot in general. Mucker helped us to really scale our users, and helped us with the business model. Yes, I was born in Germany, then I moved to Austria, and then I also lived in Italy and the United Kingdom before I moved to the U.S. first New York then Santa Monica. And then they gave us money!

Artificial Intelligence 40

Artificial Intelligence Interviewing Scale Machine Learning 40

Mucker Capital

OCTOBER 22, 2018

I did some traveling and ended up going to New York City. I’m also technical, so I started my first business doing video production in the events space. We have such a healthy business model; we may not even need to dip into this capital. After two years, I left.

Interviewing 40

Interviewing CTO Hire New CTO CTO 40

Intercom, Inc.

FEBRUARY 4, 2021

Adapting to remote work and eschewing business travel has forced a change – the events of the last year has already fundamentally changed how and where we do business. There’s opportunity in change, already this serial entrepreneur is looking at new business models born out of the current situation.

Transportation 183

Transportation Business Travel Underperforming Technical Team 183

SaaStr

SEPTEMBER 10, 2020

But you get paid the big bucks to own your business, to own your business model. So logistics and stuff get locked like six months in advance because typically when we were traveling, right, you got to rent a place and book things. I don’t know what has happened.

Scale 172

Scale Sales Hiring Software Review Technical Review 172

SmartKarrot

MAY 26, 2020

With the rapid growth of subscription based business models, companies have soon realized the importance of retaining old customers. The stages where they become aware of your product and learn to use it are already travelled by existing customers. Whereas the probability of selling the same product to a new one is 5-20%.

Engagement 10

Engagement Social Media Travel Business Model 10

Casey Accidental

DECEMBER 11, 2023

Besides building a growth model and forecasting your growth from it, which I absolutely recommend you should do, what are the factors that contribute to how quickly you need to be investing in that second product after the first product finds product/market fit? B2B requires suite expansion. Why does B2B require suite expansion?

Payments 113

Payments Scale Payment Solutions Technical Review 113

ChurnZero

JULY 12, 2019

The subscription-based business model is rooted in the value your solution offers. They don’t just offer you the opportunity to shift your travel dates by two or three days. Provide Value. The second most important element of user and product adoption is value. You have the full overview of the entire year.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

SmartKarrot

JUNE 2, 2022

As a B2B company, you may be having a subscription-based business model, and the frequency of purchases may be less as the customers opt for half-yearly or annual packages. Travel agents registered in their loyalty program can easily access and redeem their reward points on the portal. Offer personalized rewards.

B2B 10

B2B Scale Travel Education 10

Outseta

OCTOBER 16, 2017

By Geoff Roberts 20 min read As the SaaS business model has matured over the course of the past decade, it's fair to say that awareness of the importance of the customer success function has escalated dramatically. So it was clear we didn't have that business model.

Interviewing 40

Interviewing Customer Success SaaS Software Review 40

Sales Hacker

MAY 9, 2019

How you set targets depends on your specific business model. Since many SaaS businesses have similar financial models, I’ll use that as an example. Travel and Lodging. Auto travel: Reimbursed at the current federal reimbursement rate. An overview of sales compensation packages in the Bay Area.

Compensation 102

Compensation Sales Hiring Development Team Review Sales Recruiting 102