SaaStr

FEBRUARY 18, 2021

But even there, it slowed down after that , and it shows just how many millions of folks you need to be truly actively using your utility to make freemium scale to the nine-figure level. But that doesn’t mean its value doesn’t scale. In fact, DropBox has 600,000,000 registered users and 15,000,000+ paying users.

Business Model 296

Business Model Scale Business PayPal 296

SaaStr

MARCH 30, 2024

Dear SaaStr: What are The Most Common Mistakes Founders Make When They Are Just Starting to Scale Revenue? It’s one thing to invest in an area where only 5% of your business is today. Bad operational model / misunderstanding the burn rate. Often, you can sort of intuit the business model up to $1m or $2m or so in ARR.

Scaling 304

Scaling Revenue Underperforming Technical Team Market Segmentation 304

SaaStr

JULY 12, 2024

Scaling to $150M ARR and beyond is no simple task. Will this change as Grafana Labs scales? But they’re still one of the last remaining open-source companies at scale. How do you drive business around that? The post Scaling to $150M ARR and Beyond with Grafana Labs and Lightspeed appeared first on SaaStr.

Scale 294

Scale Scaling Sales Hiring Sales Recruiting 294

Intercom, Inc.

OCTOBER 16, 2019

The SaaS industry is constantly evolving, and for many companies in the space, that means having to evolve their business model. However, that doesn’t necessarily mean a “pivot”, but more often the evolution is a shifting business model as the company scales and the user base grows and changes.

Business Model 195

Business Model Scale Pricing Payment Methods 195

SaaStr

FEBRUARY 21, 2025

While Dreamforce is larger overall, SaaStr Annual is more specifically focused on the SaaS business model and community, rather than being tied to a specific vendor’s ecosystem.

Software 245

Software Scale Venture Capital SaaS 245

FastSpring

JANUARY 23, 2025

What got you into this particular business model? Secondly, I’ve worked across many, many business models. And of course, we need to know how those businesses work here at Flippa. So I’ve worked in SaaS businesses that were fast growth. And that’s substantial scale in.

Scale 120

Scale Entrepreneurship Scaling Underperforming Technical Team 120

SaaStr

JUNE 22, 2021

This is a positive trajectory, but it presents a challenge for your customer success efforts: How can you scale your support and CS while still delivering a memorable, quality customer experience? According to the Totango report, 77% of respondents said that scale was their top challenge. Key Takeaways For Scaling Growth.

Scale 281

Scale Customer Success Scaling Compensation 281

SaaStr

JUNE 13, 2021

It’s been great to have the CEOs of Qualtrics join us multiple times over the years, as it scaled from a late-stage startup to IPO to $8B+ acquisition. Fast forward to today, and Qualtrics is now worth $20B and CEO Zig Serafin joined us to share his lessons in scaling with Julia Laroche, Correspondent at Yahoo Finance.

Scale 251

Scale Scaling Business Model Company Culture 251

SaaStr

NOVEMBER 30, 2023

General Partner Doug Pepper and General Partner and Head of Analytics at ICONIQ Growth, Christine Edmonds, share the art and science of scaling GTM at this year’s SaaStr Annual. Early Growth Stage — $20M to $50M ARR This is the first time companies are really starting to build their GTM organizations for scale. What does that mean?

Scale 276

Scale Sales Hiring Scaling Outsourced Development 276

SaaStr

NOVEMBER 25, 2022

Scale-ups are exciting. They demonstrate spectacular growth and expansion while revolutionizing and disrupting industries with new business models. Scaling to satisfy customers’ demands depends on innovation and foresight combined with enterprise-ready technology and the right partners. How Atlassian does business

Scale 263

Scale Scaling Marketplace as a Service Entrepreneurship 263

Casey Accidental

OCTOBER 20, 2020

This is part two of a three part series on sequencing business models. Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. This essay is a collaboration with Gilad Horev. We’re not sure.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

SaaStr

AUGUST 8, 2023

Strategic finance can be thought of as a project management function for your company’s underlying business model or a BizOps team that operates within a more financial lens. Strategic Finance optimizes a company’s underlying business model to create long-term value by increasing revenue and decreasing costs.

Scale 239

Scale Finance Outsourcing Services Sales Recruiting 239

Intercom, Inc.

DECEMBER 10, 2020

He’s also elaborated on this concept in a new book , written with Allison Pickens, called The Customer Success Economy: Why Every Aspect of Your Business Model Needs a Paradigm Shift. As Nick explains it, the “as a service” business model fundamentally changes the dynamic between company and customer.

Scale 223

Scale Customer Success Scaling B2B 223

SaaStr

JULY 29, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about how to scale faster. And I’ve watched them fairly quickly scale, to soon they’ll be at 10 million in revenue. As they scaled, they radically changed how they did sales. Jason Lemkin: Okay. Let’s get it going. Times are good.

Scale 275

Scale Scaling Sales Hiring Enterprise 275

TechEmpower SaaS

JULY 31, 2023

Proving your Business Model Works - Build, Define, and Review But how do you prove your numbers? Don’t worry about scaling just yet. If your numbers work out, then scaling becomes a question of capital. If you can demonstrate that your CAC and CLV numbers work as expected, then you’ve proven you can make money.

Metrics 390

Metrics Startup Scale New CTO 390

SaaStr

FEBRUARY 27, 2023

They credit this growth to their global team, a switch to an enterprise business model switch, and flexible work operations. Moving from self-service to enterprise As your product improves, your user demands change, requiring a revamp of the business model to satisfy high-paying customers. We listened to our employees.

Scale 245

Scale Sales Hiring Sales Recruiting Scaling 245

SaaStr

AUGUST 10, 2023

Whether you’re going from nothing to something or already scaling and thriving beyond $10-100M, healthy, sustainable growth in SaaS is on every founder’s mind. Cockroach Labs’ CEO Spencer Kimball shares hard-won lessons from scaling from $0 to $5B and his time as an angel investor for more than 80 different startups. Ideas Are Cheap.

Scale 243

Scale Scaling Sales Hiring Cloud 243

SaaStr

MAY 26, 2021

When dealing with this type of volume – both customers and data signals – scaling is critical. However, without the proper data, processes, and automation systems in place, it is extremely challenging to scale successfully. Below are three lessons we learned and our tips for breaking down dams and effectively scaling your business. .

Scaling 203

Scaling Business Engagement Business Model 203

SaaStr

DECEMBER 21, 2022

Businesses must effectively evolve their strategies, operations, and overall product-market fit to target and win those enterprise accounts. Airtable CEO Howie Liu shared Airtable’s journey into enterprise, what he’s learned from scaling the company, and his best advice for other SaaS companies looking to make a similar move.

Scale 245

Scale Enterprise Scaling Management 245

SaaStr

MAY 12, 2022

Offering its services as a freemium-based model, CircleCI recognizes driving trials as the cornerstone of a go-to-market strategy for any developer tool. . Jim Rose, CEO of CircleCI, leverages his experience marketing to software developers to discuss the merits of moving from a subscription-based to a usage-based business model.

Scale 263

Scale Payments SaaS Payments Payment Services 263

SaaStock

MARCH 21, 2019

The unique model that the Boston-based VC firm has is to provide strong support to companies post their investment to help them refine business models, pricing, marketing so they can ultimately scale. The post How to venture into product-led growth and scale successfully appeared first on SaaS Revolution Hub.

Scale 172

Scale Scaling Business Model B2B 172

SaaStr

MAY 25, 2022

Expensify CEO David Barrett talks about what it takes for businesses to thrive, spotlighting the need to move from a traditional economic model to Conan Economics, a term inspired by Conan the Barbarian. He also shares some eye-opening insights on how Expensify scaled over the years. Changing the way you think about business.

Scale 309

Scale Marketplace as a Service Advertising Business Model 309

Tom Tunguz

FEBRUARY 26, 2025

Often, a straight UBP pricing model doesn’t scale into the enterprise. The platform fee establishes a stable relationship and the usage pricing enables the customer to scale up or down as a function of their traffic which might vary throughout the year. How much should a Fortune 500 bank pay for your startup?

SaaS Payments 283

SaaS Payments Pricing Strategy Scale 283

SaaStr

JULY 4, 2024

What’s wrong with our business model? More here: From Initial Traction to Initial Scale (~$10M in ARR): The Hardest… From Initial Traction to Initial Scale (~$10M in ARR): The Hardest Phase. Dear SaaStr: We Are Growing Too Fast to Handle the Workload, but We Can’t Afford to Hire New Employees.

Business Model 301

Business Model Engineering Scaling Branding 301

SaaStr

OCTOBER 16, 2022

SaaStr 598: CEO Systems: 5 Lessons Learned from Scaling at Every Growth Phase with HashiCorp CEO Dave McJannet. ?. SaaStr 596: Scaling Revenue in 2022: What’s the Same and What’s Different? CEO Systems: 5 Lessons Learned from Scaling at Every Growth Phase with HashiCorp CEO Dave McJannet. Top Podcasts This Week: 1.

Venture Capital 310

Venture Capital Business Model B2B Startup 310

SaaStr

APRIL 19, 2024

You Need A Business Model with Economies of Scale As you’re trying to reverse engineer whether your business model makes sense, you have to look at your business model. Certain business models have economies of scale, and some don’t. For some businesses, this doesn’t work.

Engineering 303

Engineering Business Model Pricing Scaling 303

SaaStr

JANUARY 12, 2021

Because the (maybe semi-sad) thing for VCs is, only Unicorns make the business model work : Say you have a $200m VC fund (not that large, but basically our current fund, as an example). Scale that up for billion$+ funds. If you understand this, at least you’ll understand why VCs are the way they are.

Venture Capital 363

Venture Capital Acquisition Business Model Investment 363

SaaStr

OCTOBER 12, 2022

This is a good business model! Revenue per employee is the ultimate summary of how efficient a business model is. It needs this deal (or something else similar at scale). I’m guessing a bit here on actual ARR at the moment, but in any event, $350,000 in revenue per employee is pretty efficient.

Cloud 60

Cloud Business Model Engineering Acquisition 60

SaaStr

MARCH 24, 2025

This is a big deal for scaling companiesit means you can deliver more value at a lower cost, which is a competitive advantage. And how the CEOs of Monday, HubSpot, Rippling and more scale. If youre not thinking about how to integrate AI into your product and business model and make it truly 10x better, youre already behind.

AI 147

AI Trends SaaS AWS 147

SaaStr

AUGUST 10, 2022

This is the secret sauce to Atlassian’s business model. And come join Atlassian’s CRO LIVE at 2022 SaaStr Annual on Sep 13-15 sharing how they scale their unique business model! 8,800 employees, so an impressive ~$350,000 in revenue per employee. And its doubling down on being hybrid and distributed.

Scale 286

Scale Headcount Cloud Forecasting 286

SaaStr

JUNE 19, 2024

They’ll discuss behind the scenes building GenAI, along with firsthand advice they wish they knew incorporating AI at scale.” However pricing these products is extremely challenging – even more so for incumbents who need to disrupt their current business models. ” #2. ” #4. Should be a fun one! #10.

AI Search 303

AI Search Scale AI Generative AI 303

Totango

MARCH 30, 2021

If you were presented with the opportunity to double or triple the size of your business virtually overnight, what would you say? For one thing, how would you scale your customer success operations quickly enough to meet the demand that this type of growth requires? 8 Steps for Scaling Customer Success. Start Scaling Today.

Customer Success 118

Customer Success Scaling Business Model Trends 118

SaaStr

MAY 1, 2021

Zhao says, “Our business model is B2B SaaS, but our sales motion is similar to a consumer-like company…there’s a lot of B2C elements to it.”. Notion intends to connect these like-minded fans to keep the conversation flowing and, hopefully, promote large-scale business adoption. Every touchpoint matters.

Enterprise 315

Enterprise Scale B2C SaaS 315

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Manual processes first. Names stick.

Scale 162

Scale Payment Services Payment Methods Scaling 162

SaaStr

OCTOBER 26, 2022

That’s Freemium at scale. Despite being freemium, Wix’s business model isn’t hyper efficient. While that’s OK with 110%+ NRR, it also burns significant cash at scale. Because getting that NRR up, and getting them to buy even more from you, is often harder. 5 Interesting Learnings: #1.

Payments 286

Payments Payment Solutions Payment Methods SaaS Payments 286

SaaStr

MARCH 18, 2025

Large enterprises have an immediate need for governance solutions to handle AI at scale. The Governance Opportunity Many organizations are testing AI infrastructure that lacks governance controls. This represents an under-recognized opportunity for B2B AI startups focusing on compliance, risk management, and administrative controls.

Technical Review 191

Technical Review Artificial Intelligence AI Marketplace as a Service 191

SaaStr

OCTOBER 11, 2023

From a business model perspective, Shopify has in essence been a fintech and merchant product first and a SaaS product second for quite some time. Plus has taken off, but interestingly, SMBs have scaled just as quickly, meaning its percent of Shopify’s overall revenue hasn’t really budged. Software Important.

Payments 296

Payments Merchant Services Revenue Payment Solutions 296