User Pilot

APRIL 8, 2024

The self-service model enables users to buy (or cancel) the subscription, implement the product, learn how to use it, and access support without talking to customer services teams. Book the demo! Gather customer insights on how to improve the customer experience via surveys , interviews, and reviews.

Strategy 100

Strategy Business SaaS Customer Lifetime Value 100

Intercom, Inc.

AUGUST 27, 2020

?. The subscription model has revolutionized virtually every industry. Success in the subscription economy isn’t about having the best product; it’s about having the strongest customer relationships. From legacy business to subscription service. To navigate the current minefield of growth, businesses need to shift their focus.

Scale 211

Scale Payments Subscription Payment Features 211

User Pilot

MAY 2, 2024

Book the demo to learn how to use it to orchestrate your customer retention strategy. SaaS companies rely on recurring subscription revenue from customers rather than one-time sales. Analyze your customer data to identify the primary reasons why customers churn or cancel their subscriptions. Userpilot in-app survey.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

OCTOBER 29, 2023

Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback. To see how Userpilot’s feedback and engagement features can help you measure and increase the WTA, book the demo! When preparing your interviews, decide on the methodology you will use.

SaaS 105

SaaS Interviewing Pricing Market Research 105

User Pilot

MAY 30, 2024

To learn how Userpilot analytics , feedback, and onboarding features can help you find the Aha moment and drive product adoption, book the demo! Users who don’t see the value of your product, don’t convert to paying accounts, renew their subscriptions, or recommend it to their colleagues. The challenge is reaching them.

AI Search 105

AI Search Onboarding User Experience Retention 105

User Pilot

MARCH 6, 2024

Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. Book the demo! In practice, this means more customers signing up for free trials, booking demos , experiencing the Aha! This helps create user personas.

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

User Pilot

FEBRUARY 28, 2023

Active feedback is intentionally solicited from users, for example through interviews or surveys, while passive feedback is provided by users at times and places that are convenient to them. If you want to see how you can collect different types of customer feedback with Userpilot, book the demo! Customer interview template.

Scale 98

Scale Management Technical Review Onboarding 98

User Pilot

NOVEMBER 29, 2023

Using surveys and interviews is a great way of getting deeper insights into customer problems. Monthly recurring revenue : Calculates the revenue you expect to generate every month from active subscriptions. Besides formal education, there are also online courses, webinars, and books to help you learn about the field.

Retention 105

Retention Customer Lifetime Value Churn Outsourced Development 105

Intercom, Inc.

SEPTEMBER 22, 2022

No face time with customers, no interviews throughout the product roadmap – just a couple of weeks of user testing before launch. She dove into the world of customer interviews, and just like that, she was hooked. Instead of focusing solely on customers who have churned, conduct interviews throughout the entire customer lifecycle.

Interviewing 138

Interviewing Underperforming Technical Team Sales Recruiting Software Review 138

User Pilot

JANUARY 27, 2023

With Userpilot, you can run user feedback surveys, and build user segments based on product usage data to recruit participants for interviews and beta-testing. Book the demo! The most popular ones include interviews, case studies, and focus groups. What would make you cancel your subscription? Want to see how?

Management 98

Management Interviewing Data Trends 98

Intercom, Inc.

MARCH 12, 2020

These are just a few of the ideas Shep Hyken covers in his newly updated book, The Cult of the Customer. Shep’s book covers five “cults” : uncertainty, alignment, experience, ownership, amazement. Many view memberships and subscriptions as the model of the future. One way to avoid this slow death? What makes a member ?

Airlines 164

Airlines Technical Review Subscription Payment Features 164

FastSpring

AUGUST 3, 2022

Another place to get fresher takes are industry thought leader interviews and posts. As for internal data, on a high level, you should be consistently monitoring your net retention rate, bookings, and average deal size. But in volatile markets, these may be out of date as soon as they are published. Sign up for a demo to learn more.

Scale 146

Scale Revenue Sales Compensation 146

Intercom, Inc.

JANUARY 5, 2023

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. What was the reason why you wanted to write this particular book?

VP of Engineering 138

VP of Engineering Pricing Technical Advisors Technical Review 138

User Pilot

MAY 6, 2024

Book the demo to learn more! Transactional information Transactional data includes details about past purchases, subscription plans, payment methods, and other user interactions with the commercial aspects of a business. Customer interviews, focus groups, and user testing sessions. Signup/purchase data.

Payment Methods 105

Payment Methods SaaS Payments Payment Solutions Payments 105

Buffer Resources

MAY 18, 2023

🔓Creators Unlocked This interview is part of a series called Creators Unlocked that delves into the world of content creators to uncover the stories behind their social media posts. Check out the other interviews here. 💡 To follow Elisa, check out her website and Twitter , LinkedIn and subscribe to her newsletter.

Social Media 101

Social Media Interviewing Payment Features Engagement 101

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity.    Yes!

Technical Review 112

Technical Review Systems Review Sales Recruiting AI Search 112

ProfitWell

SEPTEMBER 3, 2020

Today, we're taking a look into the future.the future of subscriptions. Listen wherever you get podcasts: The future is subscription. Here at ProfitWell, we fully believe in the future is subscription. Tien is the CEO of Zuora —a leading company in the subscription economy (a term coined by them). The subscription impact.

Subscription 74

Subscription Payment Features B2B Innovation 74

User Pilot

MAY 27, 2024

Book a Userpilot demo today and see how it can help! This loyalty translates into repeat purchases, subscription renewals , and brand advocacy. User interviews : Feedback doesn’t have to be via surveys. For example, you’ll need a robust tool to handle data privacy concerns and collect data efficiently.

Customer Lifetime Value 105

Customer Lifetime Value Retention Engagement User Experience 105

User Pilot

MARCH 23, 2023

4: Customers churn when they don’t get enough value to keep renewing their subscriptions. To reduce involuntary churn , notify users with emails or notification banners before their subscription expires. #7: Book a demo with our team to see how we can help you retain more customers. Want to reduce customer churn?

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

User Pilot

JANUARY 26, 2023

Interviewing the most loyal customers will help you understand what motivates them. Book the demo ! If you can understand what motivates your users to keep renewing their subscriptions, you can leverage it to increase loyalty across your user base. After that, approach users from the most loyal group and interview them.

Interviewing 98

Interviewing User Experience Development Management 98

User Pilot

MARCH 14, 2024

Book a demo and see how Userpilot helps SaaS brands like yours to understand in-app behavior, generate customer insights, and deploy solutions to improve customer engagement. For example, you can use it to analyze user behavior and predict customer churn or identify which users are likely to upgrade to a higher subscription.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

User Pilot

JANUARY 16, 2024

Book a demo today to begin! Should you opt for a one-time purchase, subscription, or freemium pricing model? #4: Consider this prompt and GPT’s response, for example: Prompt : Create questions for a customer interview regarding a new feature that rolled out a month ago. Book a demo today to learn more!

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

SaaStr

MARCH 20, 2020

Below, we’ve shared the transcript of Harry’s interview with Rachel. And then I spent the next year sort of learning about tech marketing, making every mistake in the book. I pay for books, I get some books, I guess. There are costs to delivering books to customers. Harry Stebbings. Rachel Hepworth. Agnes Bazin.

SMB 179

SMB Scale Startup Marketplace as a Service 179

CustomerSuccessBox

DECEMBER 6, 2021

Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. Over 700 business leaders are set to attend the Returning Revenue conference, one of the few to tackle the subscription economy. Date- October 17th–19th, 2022. Location- Dublin, Ireland.

Customer Success 52

Customer Success Customer Lifetime Value Interviewing Subscription 52

User Pilot

NOVEMBER 23, 2023

If you want to see how Userpilot can help you track user behavior, collect feedback, and run experiments, book the demo! The first assumption is that if we deliver value to customers and help them achieve their goals, they will help us achieve our business goals – by buying our software and paying subscription fees.

Scale 105

Scale Underperforming Technical Team Sales Recruiting Software Review 105

ChurnZero

JULY 22, 2022

I recommend you interview customers. I’m going to interview their customers to find out what they did to get off that legacy system so we can bake that into the customer journey. I’m going to interview their customers to find out what they did to get off that legacy system so we can bake that into the customer journey.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Buffer Resources

OCTOBER 23, 2023

Use storytelling techniques to engage viewers In an interview with Jay Clouse, YouTuber Jenny Hoyos shared how she figured out how to consistently go viral, and her storytelling techniques play a huge role. Interviews : Host industry experts or collaborate with other creators to bring fresh perspectives to your channel.

Social Media 131

Social Media Trends Engagement Branding 131

ProfitWell

JANUARY 8, 2020

Your top subscription news. We found a New York Times piece interviewing Iovine regarding the biggest story in music this past decade: namely, embracing the internet and leveraging the comeback of streaming in the business. And in this interview , Iovine claims there’s a looming problem for streaming: margin.

Retention 40

Retention Subscription Payment Features Interviewing 40

Sales Hacker

MARCH 16, 2020

Let’s hear from Luigi about the subscription economy and the subscription business model! How 7 mantras can teach the concept of recurring revenue. Bundles & subscriptions are everything! Everything is turning into a subscription — the way that SaaS B2B salespeople sell. What You’ll Learn.

Revenue 78

Revenue Scale Sales Hiring Subscription 78

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity.    Yes!

Technical Review 63

Technical Review Systems Review Sales Recruiting AI Search 63

Intercom, Inc.

SEPTEMBER 23, 2021

He’s written acclaimed books on customer service such as Amaze Every Customer Every Time , The Convenience Revolution , and The Cult of the Customer. Customers tend to follow a pattern of purchasing Shep describes as a regular routine – once a month for a hair appointment or once a year for a SaaS business subscription. Shep: Sure.

Airlines 145

Airlines Technical Review Sales Hiring Scale 145

ProfitWell

DECEMBER 19, 2019

Today, we’re scooting on out of here with subscription scooters. But first, Nathan Latka interviews 3,000 founders to uncover their unique strategies to driving growth. Your top subscription news. He interviewed more than 3,000 founders to unveil what unique things they did and the outlets they used to drive massive growth.

Subscription 40

Subscription Payment Features Interviewing Advertising 40

ProfitWell

AUGUST 28, 2019

Today, we dive deep into WeWork’s IPO (and the backlash since), give you a sneak peek at tomorrow’s segment called Name Your Price, and go "behind the book" with Tien Tzuo’s Subscribed during our ProfitWell Book Club. Today's Top Subscription News. The ProfitWell Book Club: Subscribed. Care by Volvo Expands.

Technical Review 40

Technical Review Sales Recruiting Software Review Payment Services 40

ProfitWell

FEBRUARY 10, 2020

And finally, tips for those looking to dip into the subscription ecommerce space. Your top subscription news. Here’s a segment of the interview to get yours just the same. I think the other component that's really, really helpful in learning more about your customers, certainly is interviewing them.

Interviewing 40

Interviewing Content Marketing Subscription Payment Features 40

User Pilot

DECEMBER 8, 2023

Book a demo to learn more! For example, you might want to look at a subscription flow, identify how users navigate from a home page, and decide which steps in the journey you can optimize. If you want to build product experiences code-free, book a demo call with our team and get started! What is product experimentation?

Management 105

Management User Experience Onboarding Metrics 105

FastSpring

OCTOBER 12, 2023

Full Interview: Audio Only Full Interview: Video 3 CRO Insights From Dave Gowans Why Full Funnel CRO Is Especially Important for SaaS and Subscriptions “The easiest and most straightforward bit of CRO is what you can do on the website,” Dave says. Stream the entire conversation or read the highlights below. Jump to highlights.

Payment Methods 179

Payment Methods SaaS Payments Payment Solutions Payments 179

Neil Patel

DECEMBER 15, 2020

Horror writer Stephen King has written more than 50—and sold about 350 million—books. Take notes when you hear something you like—a format, an interview technique, an introduction, anything. Some of the other more popular podcast formats include: Interview Podcasts. His advice to new writers? Conclusion.

Social Media 125

Social Media Technical Review Software Review Entertainment 125