Totango

JANUARY 12, 2022

While some of these skills are apparent upon first meeting a person, interviewers will typically structure their Customer Success Manager interview questions around determining whether or not a candidate has these skills innately and/or has the ability and drive to learn them. 5 Key Customer Success Manager Interview Questions. .

Interviewing 95

Interviewing Customer Success Management Scale 95

SaaStr

MARCH 12, 2024

Not only do you have to pass the hiring interviews as a Founder, but everyone on your team does, too. Brett has seen deals where the founder and a couple of employees are great, but most of the team failed the initial interviews. Another aspect of being financially viable is keeping your books clean. Keep your books clean.

Software Review 204

Software Review Technical Review Acquisition Scale 204

ChurnZero

JUNE 30, 2021

To help you make sure you are adequately evaluating your Customer Success Manager candidates consider pulling from this list of interview questions. 20 Interview Questions to Ask Your Customer Success Manager Candidates. Let’s say you have to complete multiple tasks across your book of business, how would you determine their priority?

Interviewing 72

Interviewing Customer Success Sales Hiring Scale 72

OpenView Labs

JANUARY 8, 2021

Great interview questions tell you who a person is, what motivates them, how they think and solve problems, and what they’d be like as a teammate. To help us all conduct better interviews, we asked some of the smartest leaders in SaaS to share their favorite questions. The Books That Got Us Through 2020.

Interviewing 75

Interviewing Underperforming Technical Team SaaS Scale 75

OpenView Labs

JULY 20, 2020

Interviewing is hard , and interviewing candidates for sales roles can be doubly so. Why is effective interviewing so important? Better interviewing = better sales teams. The following details some of my learnings around sales hiring and interviewing, as well as some tactical advice for candidates seeking sales roles.

Interviewing 73

Interviewing Sales Hiring Sales Recruiting Underperforming Technical Team 73

OPEXEngine

APRIL 12, 2022

The other day a founder asked me about interviewing because a candidate had described me as “a great interviewer,” and she wanted to know why. I find interviewing and recruiting difficult, have made plenty of mistakes over the years, and the consequences of those mistakes are invariably painful. Follow some methodology or book.

Sales Recruiting 40

Sales Recruiting Sales Hiring Interviewing Finance 40

CloseSaaS

AUGUST 30, 2014

Here's a recent interview Justin Mares did with me. Justin wrote Traction: A Startup Guide to Getting Customers, together with DuckDuckGo founder Gabriel Weinberg.

Interviewing 52

Interviewing Startup Sales 52

Tom Tunguz

JANUARY 17, 2024

Most of that list is straightforward & covered in books like The Great CEO Within & Deep & Deliberate Delegation. Learning about delegation, I watched Sam Corcos’ interview where argues Loom is the most important tool for delegation. Receiving feedback on how the tasks were delivered & how to improve.

Business 164

Business Interviewing Data Strategy 164

SaaStr

JANUARY 5, 2024

The SDR Interview We’ve determined the profile we want to hire for dedicated outbound folks, so now, let’s look at the interview itself. It’s usually a simple interview with a hiring manager screen first and then an actual interview panel. Find the candidates who are hungry to break into tech sales for those early hires.

Sales Hiring 229

Sales Hiring Sales Recruiting Scale Outbound Sales Team 229

SaaStr

NOVEMBER 2, 2023

Hiring a VP of Sales Who Never Really Understands Your Product During The Interview Process Ok I know some even many will disagree, but I’m right here :). I recently interviewed a seasoned VP of Sales that lived in the South Bay in the Bay Area (San Jose). No matter how well they can talk the talk. #4.

Sales Hiring 212

Sales Hiring Sales Recruiting Sales Interviewing 212

SaaStr

AUGUST 26, 2020

But you see growth start to decline in new bookings, that's a sign. The combination of the two alone can dramatically increase your new bookings, even with the exact same number of leads. Are your new bookings still growing ? That $100k in bookings say sdrops the next month to $80k, then rebounds to $120k, then back to $90k.

Sales Hiring 267

Sales Hiring Sales Recruiting Scale Sales 267

Tom Tunguz

JULY 20, 2014

In fact, I found only two books: a textbook on private equity and venture capital by HBS professor Joshua Lerner, and an out-of-print collection of 32 VC interviews called “ Done Deals ,” published in September 2000. Louis Borders of Borders Books is launching a company by the name of Web Van. In 1983 dollars!

Interviewing 100

Interviewing Venture Capital Banking Benchmarks 100

User Pilot

JANUARY 9, 2024

This could be through primary research methods like surveys and interviews or secondary research methods like product usage data collection. Book a demo now to learn more. Some primary research methods include: Interviews : This involves asking questions to individuals. Surveys : These are written interviews.

SaaS 103

SaaS User Experience Interviewing Data 103

User Pilot

JANUARY 15, 2024

Book a demo now and see how our platform can help you research and build experiences that speak directly to the human beings behind your user base. Conduct empathy interviews Empathy interviews are one-on-one interactions with users to gather qualitative insights about their experiences, preferences, and challenges.

Scale 105

Scale Interviewing Underperforming Technical Team Innovation 105

Valuize Consulting

FEBRUARY 16, 2022

In this interview, Romain discusses the fundamentals of a strong Customer Success (CS) Operations function and how you can leverage Agile methodologies to champion effective change management. The post Create An Effective Change Management Strategy Through Agile Principles: An Interview With Romain Belvas appeared first on Valuize.

Interviewing 52

Interviewing Strategy Scale Management 52

User Pilot

JANUARY 11, 2024

This often leads to participants avoiding giving negative feedback to not upset the interviewer. To learn more, book a demo today ! For example, you may be interviewing users as part of your new product design. Recency bias could lead the researcher to ignore the negative experience shared earlier in the interview by the user.

Interviewing 105

Interviewing Trends User Experience Investment 105

Tom Tunguz

OCTOBER 31, 2020

As I read the book, I was struck with the parallel Bridgewater’s values that founder Ray Dalio expounded in his book, Principles , and his memo to employees. You either belong or you don’t, which streamlines interviewing processes and management discussions. They are brave because they don’t appeal to everyone.

Interviewing 242

Interviewing Management Data Marketing 242

Upscope

APRIL 29, 2021

See below a summary of the key notes from our interviews. Medical company This was a chat with a medical software company used by GPs to book appointments, manage their patients etc They use Upscope to screen share with their customers so they can see what they're seeing like bugs or behaviours not meant to be happening.

Interviewing 52

Interviewing Acquisition Education Software 52

SaaStr

DECEMBER 5, 2021

Do 30 interviews a week. It can be useful to get the senior team together and talk about adding One Big Core New Initiative next year and One Smaller New Initiative next year that can each move the needle, i.e. add at least 20% to your new bookings. It’s time to just go hire than VP of Marketing, finally. It’s time.

Interviewing 250

Interviewing Enterprise SaaS Marketing 250

SaaStr

JULY 7, 2022

In these instances, you will want to set up informational interviews with strong department heads external to your company in the areas where you’re not an expert. Compare the talent that you meet through informational interviews with the talent you have on your team. A CFO’s job is not limited to doing the books and paying the taxes.

Scale 203

Scale Sales Hiring Interviewing Engineering 203

Tom Tunguz

FEBRUARY 16, 2020

How should one expect a new account executive to start delivering bookings in their first quarter if the typical sales cycle is longer than the ramp period? Alternatively, a head of sales may be interviewing for salespeople who have a book of business already. One argument is that the territory is warm.

Scale 251

Scale Forecasting Sales Interviewing 251

User Pilot

MARCH 4, 2024

Book a demo now to begin. Ways to identify behavioral patterns that influence user behavior Here are some strategies to help you understand user activity and spot patterns in their behavior: User interviews : User interviews provide in-depth, qualitative insights into why users behave the way they do. User persona example.

Data Analysis 105

Data Analysis Data Construction Interviewing 105

BetterCloud

JANUARY 6, 2020

I’m thrilled to announce the release of my second book, The IT Leader’s Guide to SaaSOps (Volume 2): How to Secure Your SaaS Applications. This book is a deep dive into how to do that—with the help of a new category and movement called SaaSOps. Together, the books are two sides of the same SaaSOps coin. . What’s in this book.

Interviewing 52

Interviewing SaaS Education Cloud 52

GetUplift

JANUARY 16, 2019

I’m not gonna pumpkin-spice coat it: interviewing customers is hard. Prompting vulnerable sharing from complete strangers is not something most people consider fun… Which is why I’ve heard just about every excuse for not interviewing customers: I don’t have any customers. Customer interviews don’t give quantitative data.

Interviewing 66

Interviewing Underperforming Technical Team Technical Review Systems Review 66

User Pilot

MARCH 25, 2024

Book a demo now to learn how Userpilot helps you collect feedback data and analyze the sentiments behind it. Get more in-depth insights into user sentiment with interviews You can also collect data using customer interviews. Use in-app modals to invite users to interviews. Book a demo today to learn how it works.

Social Media 105

Social Media Software Review Technical Review Machine Learning 105

User Pilot

JULY 23, 2023

With a jobs-to-be-done template, you can easily transform your customer interviews into actionable insights and develop an engaging product with high chances of success. Conduct customer interviews with regular users and decision-makers. Here’s how Tony Ulwick —author of the book “Jobs To Be Done.

Underperforming Technical Team 98

Underperforming Technical Team Interviewing Leadership Innovation 98

User Pilot

MARCH 21, 2024

You can collect data via multiple sources, such as feedback surveys , user interviews, product data analytics , and firsthand observations from your customer-facing teams Create a high-level customer journey map with all the relevant touchpoints to contextualize the collected data. Want to get started with customer profiling?

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

User Pilot

APRIL 17, 2024

Businesses collect customer insights through data monitoring, surveys , interviews, support interactions , and social media. If you want to get started with Userpilot as your insight tool, book a demo now. If you want to know more, book a demo now.

AI Search 103

AI Search Social Media Cross-platform App Design (Application) Systems Review 103

The Marketing & Growth Hacking Publication

FEBRUARY 23, 2019

Sell Your Books, Products, and Services With Guest Interviews Becoming an interview guest is easier than you might think! These interviewers NEED content. As an author, I have done dozens of print interviews. A growing list of interview credits can help build your credibility which will help build your business.

Branding 40

Branding Growth Hacking Interviewing AWS 40

User Pilot

NOVEMBER 30, 2023

That’s whose problems you want to solve, Based on goals and audience, select a range of research techniques, like surveys , interviews, or user behavior tracking. Book the demo! User interviews/focus groups User interviews and focus groups are even more effective for collecting qualitative feedback from your users.

Interviewing 104

Interviewing User Experience Technical Review Trends 104

Intercom, Inc.

JULY 13, 2021

That’s why we’re upfront with candidates about what we look for in designers before they interview with us. Invision’s Design Team Maturity Report and the book Org Design for Design Orgs also grounded us with visions of what healthy, high-performing teams can do. Design candidates can better prepare for their interviews.

Interviewing 271

Interviewing Leadership Engineering Communication 271

Teamgate

JANUARY 7, 2019

Anthony Iannarino is an international speaker, bestselling author of two books, and a sales leader. Anthony’s first book, The Only Sales Guide You’ll Ever Need , released in October 2016 is a national bestseller. His third book, Eat Their Lunch: Winning Customers Away from Your Competition was released on November 6th, 2018.

Interviewing 63

Interviewing B2B Sales Underperforming Technical Team 63

SaaStr

OCTOBER 7, 2020

But I’ve generally found that candidates who bash their prior boss in an interview tend to do it again at their next gig. That’s usually enough in my book. Finally, if you just aren’t sure … have your most trusted outside advisor interview the VP candidate. It can be tough to hold your tongue.

Sales Hiring 306

Sales Hiring Scale Interviewing Startup 306

Andreessen Horowitz

OCTOBER 15, 2023

Brian is interviewed by a16z cofounder and general partner Ben Horowitz, who has the unique perspective of having invested in, built, and been on the board of numerous companies during the ups and downs, leading him to his well-known book The Hard Thing About Hard Things.

Interviewing 80

Interviewing Investment 80

User Pilot

SEPTEMBER 15, 2023

Hotjar offers 1:1 interview functionality that automates the process of recruiting test participants , scheduling the test, as well as recording and transcribing the interviews. Book the demo to see how it can help your team. What are the benefits of using Hotjar for user interviews? There are different ways to do it.

Interviewing 102

Interviewing Scale AI ChatGPT 102

Valuize Consulting

JANUARY 5, 2022

Nick has been named one of the Top SaaS CEOs by the Software Report three years in a row and has co-authored two books on Customer Success; Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue , and The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift.

Interviewing 52

Interviewing Trends Scale Customer Success 52

User Pilot

MARCH 6, 2024

Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. Book the demo! In practice, this means more customers signing up for free trials, booking demos , experiencing the Aha! This helps create user personas.

Social Media 104

Social Media Sales Funnel Acquisition Retention 104