ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. Check out this post to see if you’re inadvertently sending subliminal negativity to your customers.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 113

Customer Success Software Review Technical Review Enterprise 113

User Pilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Software Review 102

Software Review AI Search SaaS Technical Review 102

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals.

Software Review 112

Software Review Scale Customer Success Innovation 112

SaaStr

FEBRUARY 22, 2023

Many companies believe excellent product design comes from hiring the best engineers and signing up for the latest software instead of building from the users’ perspectives. Stripe’s CTO, David Singleton, shares how they use a system of feedback, iteration, and fast shipping to create products that meet users’ expectations.

CTO Hire 257

CTO Hire CTO Payment Methods Payment Solutions 257

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

SaaStr

AUGUST 10, 2022

The key to success is patience, adaptability, and commitment to customers. These pillars helped propel Miro, a visual collaboration software company, to a valuation of $17.5 Leadership took user feedback seriously, and spent lots of time iterating on the product to ensure that users could get the most value from it.

Sales Hiring 223

Sales Hiring Scale Company Culture Leadership 223

User Pilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

AI Search 105

AI Search Software Review SaaS AI 105

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial.

Software Review 109

Software Review Technical Review User Experience Enterprise 109

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. TL;DR Customer retention is the ability to keep your customers actively using their products. Let’s dive right in! To prevent it.

Retention 105

Retention Metrics Strategy Scale 105

SaaStr

SEPTEMBER 29, 2023

What Caused This Crowded Software Market? It has become much cheaper to build software — You can build high-quality products cheaply in your dorm room with a laptop. For Lattice, you maybe onboarded the company, set them up with goals, and do 1-on-1s with a manager to go through a quarter and get feedback. That’s unbelievable!

Scale 252

Scale Scaling Startup Sales Hiring 252

CloudGeometry

MARCH 22, 2022

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. Part 3: Measurement One of the great breakthroughs of SaaS as a business strategy is in how it puts users and subscribers front and center of software development and keeps them there.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Blulogix

JANUARY 28, 2024

By BluLogix Team Choosing the ideal subscription billing software is a crucial decision, but it’s just the beginning of optimizing your recurring revenue operations. Step 3: Data Migration and Integration Assess your existing data and identify the data sources that need to be integrated with your billing software.

Payment Services 52

Payment Services Payment Solutions Payment Features Payments 52

User Pilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. You can even collect qualitative insights through feedback surveys and user interviews. Reduce customer churn – Tracking user behavior helps identify their unique needs and pain points.

User Experience 105

User Experience Engagement Trends Churn 105

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. Moreover, developing a profitable pricing strategy requires consistent model testing and compliance with international tax laws.

SaaS Payments 83

SaaS Payments Payment Services Payments Payment Solutions 83

How To Buy Saas

APRIL 15, 2024

Companies providing software as a service are under intense pressure to innovate since the global market for cloud services is projected to reach about $680 billion in 2024. Now is the time to delve into the tactics and guidelines that will put you ahead of the competition and allow you to provide outstanding service to your customers.

AI 52

AI Artificial Intelligence Strategy Technical Review 52

User Pilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Software Review 98

Software Review Software Management Azure 98

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Data 92

Data Finance Enterprise Interviewing 92

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Success 83

Customer Success Scale Innovation Forecasting 83

Blulogix

APRIL 9, 2024

Unlike physical inventory, digital products and services don’t occupy physical space, yet they require meticulous tracking, billing, and reconciliation to ensure business efficiency and customer satisfaction. Reconciliation of Services: Aligning billed services with actual usage to prevent revenue leakage and maintain customer trust.

Scale 52

Scale Subscription Payment Features B2B 52

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 100

Payment Solutions Payment Methods Retention Software Review 100

User Pilot

MAY 1, 2024

Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. Are you planning to build a community for your product but are intimidated by the amount of work needed?

Branding 95

Branding Social Media Acquisition Advertising 95

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

Enterprise 114

Enterprise Revenue Scale Innovation 114

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

Blulogix

JANUARY 25, 2024

This is especially true in the realm of subscription billing platforms, where technological advancements and shifting customer expectations are the norm. In this blog post, we will explore BluIQ’s ongoing commitment to innovation and its significance for your business. This ensures that BluIQ aligns with real-world customer needs.

Innovation 52

Innovation Subscription Payment Features Operational efficiency. 52

Stax

JANUARY 3, 2024

Self-checkouts also provide a range of other benefits, including reduced wait times, increased efficiency during peak hours, and more flexibility for customers to manage transactions. However, self-checkouts aren’t a panacea for a seamless customer experience in retail. The appeal of self-checkout stations is two-fold.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

User Pilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Segment passive customers and offer them targeted offerings through in-app messages.

Scale 98

Scale Retention User Experience Strategy 98

User Pilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question.

AI Search 98

AI Search AI Payment Solutions ChatGPT 98

Totango

APRIL 5, 2022

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. This raises the question, how do you find the best NPS software solutions? Then we’ll take a look at the best NPS software providers. What Is NPS Software?

Software 102

Software Branding Customer Success Retention 102

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Customers who are upset will often spread their displeasure to others without ever telling you, while those who are satisfied may keep it to themselves. Click to download. Reach out via Email.

Software Review 102

Software Review Technical Review Interviewing Benchmarks 102

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Respond to that customer email” doesn’t offer much by way of next steps. If so, this article is for you! Let’s get started!

AI 98

AI Customer Success Technical Review Generative AI 98

User Pilot

MAY 18, 2022

Pendo Feedback is one of the most popular trademarks of pendo.io Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Let’s see if Pendo Feedback is worth spending all that extra money on. Businesses use Pendo Feedback to collect and prioritize product requests.

Software Review 98

Software Review Pricing Enterprise Onboarding 98

User Pilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Let’s dive right in! What is marketing-led growth?

Strategy 105

Strategy Marketing Social Media AI Search 105

Valerian Tech

JULY 27, 2023

Introduction In today's fast-paced and dynamic business environment, organizations are increasingly turning to agile methodologies to enhance their software development and project management processes. Agile methodologies offer a flexible and iterative approach that emphasizes collaboration, adaptability, and customer-centricity.

Scale 52

Scale Software Development Software Review Technical Review 52

User Pilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. You’ll also find techniques for collecting feedback and best practices to ensure everything goes well.

Scale 98

Scale Software Review Underperforming Technical Team Social Media 98

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

Development Team Review 98

Development Team Review Technical Review SaaS Scale 98

User Pilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. Asking users to rate from 1 to 5 how easy it is to use your product and measure your customer effort score. Let’s go over them.

Scale 95

Scale Market Research User Experience Benchmarks 95