TechEmpower SaaS

DECEMBER 11, 2023

Know who will be undertaking the actual work, and who will be acting in a supervisory or account role. Be wary of firms that claim portfolio items which were executed at a different company/role—unfortunately, this practice is not uncommon, especially in newer firms. cto , product , saas Either way, we can help!"]

Software Development 443

Software Development Development Software Review Software 443

SaaStr

APRIL 20, 2024

We went pretty deep on: The real role of AI in marketing today Does everyone just want to be a strategist now? The Role of AI in Marketing AI can enhance the customer experience by allowing marketers to own more of the customer journey and provide real-time product demonstrations. Will AI let ICs do more, with fewer managers?

Sales Hiring 279

Sales Hiring Startup Marketing Technical Review 279

Frontegg

AUGUST 27, 2020

One of the first things you’ll need to decide when designing the initial version of your B2B SaaS application is how to regulate the product’s user management and permission handling aspects. How you manage Roles in SaaS applications. These might include roles like Reporter, Commenter, Editor , etc.

SaaS 64

SaaS Enterprise readiness Enterprise compliance 64

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. As well as their actionable customer success platform they provide a widely respected blog.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

Sales Hacker

JUNE 23, 2021

Here are the seven best sales blogs (and five bonus sales newsletters!) Best article to read: RevOps is taking over how B2B SaaS companies look at sales. How to contribute: Predictable Revenue’s blog is a place to hear new content from the CEO and senior leadership team. Sales Hacker. Focus areas: Yes, we’re biased on this one.

Sales 79

Sales Technical Review Outbound Sales Team Interviewing 79

SaaStr

DECEMBER 30, 2023

So it does seem like some of the biggest changes to the human side of SaaS are now coming. What we’ve seen in the first 15 years of SaaS: Specialization in sales. Outbound is nothing new, but the formal role of the SDR exploded the past decade. SaaS companies now have to be radically more efficient.

Customer Success 310

Customer Success Scale AI Pricing 310

Valuize Consulting

DECEMBER 23, 2021

While these trends began to take shape in 2020, they were forced into hyperdrive this year and created a new normal for the SaaS world. . We’ve compiled our top 5 most-read CS & SaaS blog posts of the year that reflect the key priorities for the industry in 2021 and give us a glimpse into the trends that will be shaping CS in 2022.

Customer Success 52

Customer Success Scale Leadership Retention 52

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. As Customer Success teams continue to mature, and their need to automate grows, having their own operations roles will become increasingly essential and prevalent. The SaaS Debate: Who Owns the Renewal and Upsell? 31 st Fastest Growing SaaS Company on SaaS Mag’s list.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

SaaStr

FEBRUARY 14, 2024

Dear SaaStr: How often will a sales engineer also wear a customer success hat in an early stage of an SaaS startup? The “traditional” role of a sales engineer is to support the sales team through the close of a deal. And as you scale, the role should likely end there. Pretty darn common. appeared first on SaaStr.

Scale 252

Scale Engineering Customer Success Startup 252

User Pilot

APRIL 30, 2024

If you’re interested in learning more about Marty, including his background and top blog and podcast recommendations, continue reading ahead. In this role, he drove the development of products that took eBay’s global e-commerce platform to new levels of success. Who is Marty Cagan?

Management 100

Management Underperforming Technical Team Innovation Generative AI 100

SaaStr

DECEMBER 25, 2023

He’d move into a lower paying customer success role, and had a $100k OTE at his last role, where he was laid off. He’s been searching for months for a new role and was feeling the pressure. While we hadn’t really kept in touch, I offered him a similar role with significantly higher comp. My only ask: he own it.

Startup 257

Startup Customer Success Metrics SaaS 257

SaaStr

MARCH 27, 2024

Where SaaS Meets AI LIVE TODAY! SaaStr AI Day is starting soon and will be live streaming today! Use the links below at each session’s designated time to tune-in live and join the Zoom session room. Or you can also watch the livestreams on the SaaStr YouTube Channel. Speaker: Brian Thomas, CPO @ Customer.io

AI 238

AI Generative AI Engineering Enterprise 238

SaaStr

SEPTEMBER 26, 2023

How is AI going to impact the software and SaaS landscape of the next couple of years and also the next 5-10 years? She watched the SaaS and Cloud wave ride and thought there’d be a huge pullback in markets this year. The answer to that will differ by market, but what we do know is… We’re better off having humans in the loop today.

AI 280

AI Generative AI Venture Capital SaaS 280

SaaStr

FEBRUARY 12, 2024

With “SaaS” about $200 Billion of that. Most of you are, in fact: According to our latest unscientific but directionally correct survey of over 2,000 SaaS execs, 64% of you are growing your sales team in 2024. And business software spend is set to cross $1 Trillion this year for the first time ever! Slow it down.

Sales Hiring 290

Sales Hiring Scale Sales Interviewing 290

SaaStr

OCTOBER 16, 2023

We’ve got at least 6 roles open: Director of Email / Growth Marketing. A very proactive role. Build relationships with the top marketers in SaaS! Email us your detailed thoughts on the role if of high interest! Email us your detailed thoughts on the role if of high interest! We’re hiring at SaaStr!!

Sales Hiring 284

Sales Hiring Healthcare Growth Marketing Sales 284

SaaS Metrics

APRIL 24, 2024

This blog post aims to delve deep into understanding how Software as a Service tools (also known as SAAS) play a vital role in plumbing businesses. Technology has application in every sector, and that even includes the plumbing industry.

Metrics 52

Metrics Business SaaS Technology 52

SaaStr

SEPTEMBER 29, 2023

So a lot of folks on social media talk about more work-life balance in SaaS, and I totally get it. Today, it may evolve into just finding roles: with lower OTEs — and lower quotas; and/or at bootstrapped startups, which while just as intense in many cases, don’t have true VC pressures; and/or working simpler jobs than before.

Scale 257

Scale Social Media SaaS Trends 257

SaaStr

JANUARY 16, 2021

So after a crazy 2020 — including being the first major SaaS event to be cancelled due to Covid in March — SaaStr is stronger than ever. social followers, and blog views are up, and more. Our mission though is the same: to help the next generation of SaaS and Cloud founders and execs have an easier time. SaaStr Inc.”

Technical Review 225

Technical Review Social Media Software Review Cloud 225

SaaStr

MAY 21, 2021

Box starting putting on 2 big customer events a year, and Aaron started guest blogging on TechCrunch, and just started to be … everywhere. Unless the product is so popular with end users, the product itself can serve that role. He stopped sitting in front of a computer all day with the dev team, and put on suits, and spoke everywhere.

Enterprise 337

Enterprise SMB Scaling Revenue 337

SaaStr

APRIL 4, 2024

No matter how attractive the other parts of the role may be. More here: One Tough (But Rewarding) Job: Being the First Sales Rep at a SaaS Startup (first one image from here ) The post I’m Thinking of Joining an Early Stage Startup as the First Sales Exec. Can you do it — there ? Often, it isn’t.

Sales Recruiting 235

Sales Recruiting CTO Startup Sales 235

SaaStr

JULY 22, 2022

However, SaaS can actually help businesses meet these challenges. Franklin stated, “The good thing about SaaS businesses is that technology is the solution our customers are seeing as the way that they’re going to automate themselves, get more productivity, more efficiency, and just help businesses run better.”

B2C 249

B2C Scale Marketing Sales Hiring 249

SaaStr

NOVEMBER 17, 2023

So one thing that has exploded in SaaS in the past decade is the role of Private Equity buying both public SaaS companies (to take them private, “fix” some metrics, and IPO or sell them again), and generally later-stage private SaaS companies. They are generally looking for good but not great deals.

AWS 271

AWS SaaS Pricing Acquisition 271

SaaStr

OCTOBER 13, 2023

Dear SaaStr: How Do Founder CEOs Typically Transition Out of the Role? It’s a complicated question. Most founders that voluntarily step down tend to want to remain involved at some level, often as “Executive Chairman”. And the VCs and investors often like this. Sharing the note that I just shared with the Flexport team about my return as CEO.

SaaS 261

SaaS Marketing Leadership 261

SaaStr

MARCH 22, 2024

Different Pathways to CRO For Jane Kim, former CRO of CircleCl,, she used to work in finance before transitioning to SaaS. After switching to SaaS, she started as an SMB sales leader with no prior management or SMB sales experience. During her time in finance, she did multi-million dollar deals with 12 to 18-month deal cycles.

Scale 265

Scale Underperforming Technical Team SMB Finance 265

SaaStr

FEBRUARY 27, 2024

Go-to-market (GTM) design and efficiency are sometimes overlooked, but they’re a critical driver of any SaaS business. Previously in SaaS, it was widely seen that anything > 1 was healthy if you were venture-backed, and anything > 1.5 is was seen as perhaps too capital-efficient. If you were well-funded, 0.7

VP of Engineering 245

VP of Engineering Scale Marketing Benchmarks 245

SaaStr

OCTOBER 3, 2023

Looking for your next role? I can’t tell you how many interviews I’ve done for a wide variety of roles, from SDR to COO, where the candidates literally were guessing what the company really did during the interview: Not too long ago, I did a final CRO interview to help a portfolio company. Interviewing? Been through a lay off?

Interviewing 248

Interviewing Sales Hiring Sales Recruiting Consulting 248

Payrix

MARCH 13, 2024

What can these financial and technology decision-maker perspectives tell us about the role of payments and the payments experience in software? This blog is a sneak peek of what we learned. Merchants are no stranger to these common security risks and will likely be careful when vetting and selecting a vertical SaaS provider.

Merchant Services 100

Merchant Services Payments Embedded Payments Payment Solutions 100

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

SaaStr

JANUARY 9, 2024

So much has changed the past few years on the people side in SaaS and tech. I pushed him and pushed him on the role, though. “You And I also see so many VPs and Directors and Managers flame out when they take a start-up role … and don’t really want to do all the hard work themselves. Not just hire and manage people?”.

Sales Hiring 271

Sales Hiring Interviewing Startup Customer Success 271

Tom Tunguz

MARCH 3, 2020

The 9 Disciplines of Great SaaS Companies remains one of the most popular posts on marketing on this blog. The framework breaks down the key marketing operational roles into six buckets. product content: the website, blog, whitepapers that describe the product. Each bucket has a set of disciplines that the team scores.

Underperforming Technical Team 289

Underperforming Technical Team Marketing Scale Social Media 289

SaaStr

JULY 7, 2023

So over the past few weeks I’ve had discussions with 3 good revenue leaders and execs and 2 marketing execs that either left their roles or were let go. Good enough to do well, make good money, and add real value in SaaS. But they all came up short in their current roles. I don’t know them well enough. The problem?

Marketing 246

Marketing Sales Interviewing Enterprise 246

SaaStr

SEPTEMBER 8, 2020

Check out the session here: Algolia also summarized their Top 5 take-aways here , and below: Most SaaS founders start out the same way— armed with ample expertise of the technical details that go into a product and with limited experience of other aspects of scaling, such as sales. On finding product-market fit in the early stages.

Scale 250

Scale Sales Hiring Technical Advisors Scaling 250

SaaStr

DECEMBER 29, 2023

In part one of this week’s Ask-Me-Anything (AMA) with SaaStr founder and CEO Jason Lemkin, he answered the community’s questions about whether all anyone cares about is AI anymore, investor appetites going into 2024, vertical SaaS, and thriving as a solo founder. The multiples fell off a cliff in 2022 for SaaS and remained crummy in 2023.

Scale 254

Scale Sales Hiring Customer Success AI 254

SaaStr

DECEMBER 23, 2023

The Massive Push to Efficiency As almost every public SaaS company got cash-flow positive and radically more efficient, and most startups had to stretch their dollars much further — customer success took a lot of the brunt. CS likely will remain attached to sales in many cases, limiting its role to revenue-focused activities.

Customer Success 273

Customer Success AI Pricing Enterprise 273

SaaStr

SEPTEMBER 19, 2023

So I’ve been doing SaaS for a while, and the costs of doing business have just gone up. SaaS sales execs with even a little bit of experience at other SaaS companies are looking for higher and higher OTEs, often with lower effective attainment and high support costs. wants a $200k+ OTE, no matter what the role.

SMB 293

SMB Scale Sales Hiring Sales 293

SaaStr

MARCH 11, 2024

They’re Really Angry About Their Last Role Almost every great sales exec I’ve ever worked with has had one tough role. Be way if you’re in vertical SaaS or complex fintech or developer-focused tools hiring folks that have only sold, basically, to folks like themselves. Many of the best have been fired once.

Sales Hiring 255

Sales Hiring Sales Interviewing compliance 255

SaaStr

FEBRUARY 15, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. Enterprise software–at all stages and check sizes–with a focus on SaaS, Security, Infrastructure and, of course, with an integrated AI strategy. Check that out here.

Scale 256

Scale Software Review Payment Features AI 256