ChurnZero

JULY 9, 2020

Does your marketing often drop the L-bomb? Entire marketing budgets are devoted to their infinite pursuit and persuasion. But if you’re like most companies, when it comes to attracting your customers, the only thing your marketing’s dropping is the ball. Upskill to Up Your Retention Game . You know the one: leads.

Retention 64

Retention Strategy Scale Sales Recruiting 64

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. As well as their actionable customer success platform they provide a widely respected blog. Intercom Blog.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

SaaStr

APRIL 24, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 1. SaaStr 548: How to Build a Super High-Retention Sales Team with Twilio SVP & GM of North America Sales, Alice Katwan. Revenue Marketing: Build for Scale with Podium’s SVP, Revenue Marketing Jess Weimer.

Sales Hiring 284

Sales Hiring Revenue Scale SMB 284

ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog.

Customer Success 98

Customer Success Consulting Churn Trends 98

SaaStr

JULY 9, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 5 Interesting Learnings from MongoDB at $1.5 Yes, Your Marketing Site Really Does Matter Top Podcasts This Week: 1. Yes, Your Marketing Site Really Does Matter Top Podcasts This Week: 1. From 2 Weeks of Runway to a $1.5B

B2B 221

B2B Startup Retention Software 221

SaaStr

JULY 23, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Cold Hard Truths About SaaS in 2023 with Jason Lemkin The Cold Hard Truths About SaaS in 2023 with Jason Lemkin Part 2 Want To Steal a Customer from the Competition? SaaStr 672: Go to Market Strategies That Led To Divvy’s $2.5B

Retention 226

Retention Revenue SaaS Customer Success 226

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Scale Technical Review AI Search 52

SaaStr

JULY 16, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Why Booths Work at Top Industry Events. SaaStr 673: How To Boost Your Net Retention Revenue (NRR) to Over 140% with Insider’s CEO and CMO   3. SaaStr 672: Go to Market Strategies That Led To Divvy’s $2.5B

Startup 169

Startup Retention Software Strategy 169

SaaStr

FEBRUARY 26, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Ode to the $100,000,000 Exit The Sales Rep Making $500,000 That Was Angry About His Base Salary Want Happy Customers? SaaStr 635: CRO Confidential: How Customer-First Focus Drives Retention and Revenue With Brex GM of Startups Lucas Fox   3.

CTO 201

CTO Scale Interviewing Retention 201

SaaStr

AUGUST 14, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Alteryx, ZoomInfo, Atlassian Have Blow Out Quarters. SaaStr 579: Why Event Marketing Matters Even More Than Before & The Future Of Events with SaaStr CEO Jason Lemkin. Datadog grows 74% at $2B in ARR. Ping Identify Acquired for $2.8

Scale 273

Scale Startup Scaling Metrics 273

SaaStr

AUGUST 21, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 10 Things That Always Work in SaaS Marketing. SaaStr 579: Why Event Marketing Matters Even More Than Before & The Future Of Events with SaaStr CEO Jason Lemkin. 10 Things I’d Do Differently as a Founder Next Time.

Scale 228

Scale Scaling Retention Investment 228

SaaStr

MAY 1, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: It’s Basically a Quiet Series A, Series B, C and D Crunch Now. SaaStr 549: From 0 to $500 Million ARR in 6 years: Learnings from Innovating in Underserved Markets with Samsara CPO Kiren Sekar. Don’t Hire a VP of Sales Everybody Loves.

Sales Hiring 225

Sales Hiring Leadership Innovation Retention 225

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

SaaStr

SEPTEMBER 18, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Broken State of SaaS Sales Rep Comp. SaaStr 591: The Key to Successful Scaling Across Markets, From a Founder Turned VC with OMERS Ventures Managing Partner Harry Briggs. ?. Top Videos This Week: 1. appeared first on SaaStr.

Scale 207

Scale Sales Hiring Venture Capital B2B 207

SaaStr

MARCH 1, 2024

Upsell and retention is an art, science and craft. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. Marketing is also an art and science. WIth the best people, you get ahead of changes in the markets. Your app is special and distinct.

Scale 263

Scale Part-Time VPE CTO Hire Fractional VPE 263

SaaStr

MAY 8, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Average SaaS Leader Grows 54% … At $1 Billion in ARR. SaaStr 549: From 0 to $500 Million ARR in 6 years: Learnings from Innovating in Underserved Markets with Samsara CPO Kiren Sekar. Top Videos This Week: 1.

Scale 251

Scale Engineering Payment Features Sales 251

SaaStr

MARCH 27, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Why I’d Rather Be Acquired by Vista Than a Big Tech Company. Secrets to Building a High-Performance Revenue Marketing Engine with Demandbase VP of Global Revenue Marketing Tracy Kraft. Outbound Always Works.

VP of Engineering 223

VP of Engineering Scale CTO Engineering 223

SaaStr

JUNE 10, 2020

How much do you talk about Customer Marketing? While the concept may sound old hat to those that have been in the software business for a long time, in SaaS in particular, very little tools, processes, and software are applied to marketing to customers after they are closed. Drip marketing. Or even longer.

Marketing 272

Marketing Retention Customer Success Content Marketing 272

SaaStr

AUGUST 19, 2023

Is a good product enough to win in the market today? In a world where traditional marketing is losing its edge and products are struggling to stand out, a thriving community is your biggest asset. However, building and nurturing a community takes time – relationships cannot be an afterthought.

Software 213

Software Business Social Media Government 213

SaaStr

OCTOBER 23, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: CB Insights: Yes, Venture is Down. SaaStr 597: VC State of the Market with SaaStr CEO Jason Lemkin and Cowboy Ventures Founder & Managing Partner Aileen Lee. ? ? ? ? ? ? ? ?. SaaS Multiples Are Down 75% From a Year Ago.

CTO 200

CTO Scale Business Model Retention 200

SaaStr

FEBRUARY 13, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The 10 Keys to A Successful Board Meeting: How to Make Them Great and Not Something Everyone Dreads from Ajay Agarwal, Bain Capital Partners. SaaStr 525: Marketing Hyper-Growth at Scale with Klaviyo Head of Marketing Kady Srinivasan.

Scale 208

Scale SMB Sales Cloud 208

Blulogix

APRIL 12, 2024

This final blog post underscores how leveraging the inherent intricacies of subscription billing can propel businesses towards increased revenue, enhanced profitability, and elevated customer satisfaction. Complexity, after all, is indicative of a highly customizable and flexible service offering that caters to diverse customer needs.

Payment Features 77

Payment Features Subscription Payments B2B 77

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products.

Retention 91

Retention Metrics Strategy Scale 91

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. Did you know improving customer retention by just 5% can increase profits by 25% to 95%? Top 10 Blog Posts and Other Noteworthy News appeared first on ChurnZero.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

Blulogix

MARCH 24, 2024

Fostering Cross-Functional Collaboration: Unified Approach: Promote a culture of collaboration across sales, marketing, product development, and customer success teams, ensuring a cohesive approach to customer engagement and satisfaction. Recurring & Usage Billing Navigating the Maze of Customer Success: 1.

B2B 86

B2B Subscription Payment Features Customer Success 86

SaaStr

APRIL 19, 2024

EchoSign, which Adobe bought, had $12M in ARR, growing 100%, with 120% revenue retention and cash flow positive. For Hubspot, CRM will be bigger than marketing automation in two years, and they were a marketing company. Don’t charge too much lower than them because you’ll tell the market you’re not as valuable.

Engineering 268

Engineering Business Model Pricing Scaling 268

User Pilot

APRIL 21, 2024

Here’s an example of a Userpilot user persona: Role in the company ( Product Marketing Manager ). increase new feature retention).boarding). increase new feature retention) Pain points (e.g. build in-app experiences that increase product adoption and retention without coding). Userpilot blog post.

SaaS Payments 91

SaaS Payments Payment Services Payment Methods Payment Solutions 91

Totango

APRIL 9, 2024

The cohesion between these teams can significantly drive customer value and results, which impacts retention, expansion, and, ultimately, predictable growth. This would establish shared accountability for net revenue retention (NRR) and ensure that all functions are incentivized to focus on long-term customer success.

Scale 108

Scale Sales Compensation Customer Success 108

SaaStr

JUNE 13, 2023

Dear SaaStr: Does paying higher salaries increase employee retention? Yes, if their salaries are unfair, unequal, or below market. Moderate overpaying does not appear to create any stronger retention. Year-end and time-based bonuses lead to some retention, but maybe not the right kind. Otherwise — maybe not.

Retention 228

Retention Startup Investment Sales 228

SaaStr

APRIL 28, 2022

Our second SaaS blog post ever, in 2012 (updated after) was “Want to Understand SaaS? The thing is in SaaS, if your product is pretty good and it has a strong market position, you’ll end up with decent NRR even with a mediocre Customer Success team. And it doesn’t put retention as goal #1. It’s true.

Customer Success 228

Customer Success Metrics Scale Retention 228

SaaStr

FEBRUARY 19, 2021

In fact, the retention rate of their customers that come through partners is better than the retention rate of our customers that come through the direct channel. Halligan: “Marketers like services. I mean, you look at any marketing budget and there are so many agencies doing different things. But we were not.

Social Media 278

Social Media Content Marketing Enterprise Retention 278

SaaStr

SEPTEMBER 3, 2023

Do public markets understand recurring revenue and SaaS models?” The magic of a SaaS model is: Very high logo retention. Net dollar retention is ideally over 120%. The public markets love this trifecta of 90% logo retention, 80% gross margins, and 120% net revenue retention. Lemkin asked him.

Sales Hiring 247

Sales Hiring Headcount Finance Technical Review 247

Intercom, Inc.

JANUARY 18, 2023

In our latest webinar , we’ve shared a three-pronged approach to help you drive retention and reduce churn. ” A 1% increase in customer acquisition affects your bottom line by just over 3%, while a 1% decrease in churn can boost it by 7% , which means, in the end, retention can be more than twice as powerful as customer acquisition.

Strategy 118

Strategy Retention Churn Acquisition 118

SaaStr

NOVEMBER 21, 2022

Joined by Katie Wickham, Payrix’s Director of Marketing, Butler shares essential tips on accelerating your business to $100 million ARR and beyond. . Understanding your ICP is a foundational and organization-wide decision because it impacts your downstream sales and marketing efforts. . Brex then scaled its payments business quickly.

Payments 202

Payments Payment Methods Embedded Payments Scale 202

SaaStr

JANUARY 5, 2024

Did Figma kill the M&A market in 2024? Dominates a vertical market with over $500M ARR. 12,000 customers, very high net review retention (NRR) even with SMB customers. Did Figma Kill the M&A Market: There is a huge appetite for M&A today. So Harry Stebbings and I got back together for the first 20VC of 2024!

SMB 316

SMB SaaS AI Software Review 316

SaaStr

JANUARY 27, 2024

It’s your top marketing and customer retention investment. Make sure the phone is picked up by ring #3. Make sure every Intercom chat is answered in 60 seconds of less. Have instant support while you can. The post Dear SaaStr: What is The Average Ratio of Support Staff to Customer Count in SaaS? appeared first on SaaStr.

Azure 240

Azure AWS SaaS Customer Success 240

SaaStr

DECEMBER 21, 2022

We segmented customer retention by Small, Medium and Large accounts after about 24 months and saw a pattern that we now know is very common: ~85% revenue retention from our Very Small Businesses about 105% from Mid-Market; and about 120% from Larger Customers. . — Jason Be Kind Lemkin  (@jasonlk) April 20, 2021.

Startup 272

Startup Retention Customer Success Revenue 272