User Pilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Social Media 105

Social Media Software Review Technical Review Machine Learning 105

SaaStr

NOVEMBER 17, 2020

If you get even 10 paying customers in your first 90 days in market, and they don't churn … You have something. And the first key, critical moment, of Pre-Success, that no one will appreciate but you — is when you get 10 Unaffiliated, Paying Customers. No, I mean 10 customers that Just Came in Through the Ether.

SaaS 323

SaaS Churn Engineering Management 323

SaaStr

MAY 17, 2024

Phase One: Notetaker Noam’s real advice is when you first come into a CPO or Product Manager role, you have to be a notetaker. The only way to get it right is to spend a lot of time together and not shortcut the onboarding piece of these different phases. That’s your role, figuratively and literally. It may not be a CPO, Anneka says.

Scale 225

Scale Technical Review Sales Hiring Artificial Intelligence 225

SaaStr

JUNE 19, 2023

So we’ve been writing about the power of a strong, funded, dedicated customer success organization since the beginning of SaaStr way back in 2012. I now dread calls and Zooms with Customer Success — and I’m not alone. How many CS execs in that same time period reached out, for real, to see if they could help us?

Customer Success 238

Customer Success Pricing Revenue Sales 238

SaaStr

DECEMBER 15, 2020

A ways back I put together a series of SaaStr posts on how the customers I visited in person never churned. At least, not on my watch: I Never Lost a Customer I Actually Visited. Of course, right now it’s tougher to visit customers in-person. Bigger customers often are frustrated about feature gaps.

Innovation 305

Innovation Churn Enterprise Startup 305

SaaStr

APRIL 2, 2021

We’ve hit some of these points before, but what are the Top 10 things I’d tell myself to do better, if I could go back in time? Free users and “free customers” can do incredible things for you, if you are running a freemium playbook. Hire a real stretch VP to own marketing, sales, etc. Find a way. Charge more.

Sales Hiring 320

Sales Hiring Investment SaaS Marketing 320

User Pilot

MAY 1, 2024

Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. Try Userpilot and Take Your Customer Loyalty to the Next Level Get a Demo 14 Day Trial No Credit Card Required What exactly is online community building? Why building a community is important for brand loyalty?

Branding 102

Branding Social Media Acquisition Advertising 102

ChurnZero

DECEMBER 29, 2020

2020 was a real mixed bag of emotions. Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. Rethinking the Quarterly Business Review (QBR).

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Help users navigate complex workflows, resulting in quicker product proficiency and customer satisfaction. This enhances your user engagement and ensures your customers are always informed.

Communication 86

Communication Customer Success Scale Enterprise 86

Blulogix

MARCH 15, 2024

This post examines how automation not only streamlines operations but also unlocks new levels of customer satisfaction and strategic insight. Manual handling of these tasks is not only resource-intensive but prone to errors, leading to customer dissatisfaction and potential revenue loss.

Payment Features 59

Payment Features Payment Services Subscription Payments 59

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Data 94

Data Finance Enterprise Interviewing 94

User Pilot

JANUARY 23, 2023

Real-time personalization is what your users have come to expect from their customer experience. Real-time personalization helps you meet customer expectations while increasing product growth across the entire user journey. The seven-step process to implement real-time personalization.

Software Review 98

Software Review Onboarding Social Media Engagement 98

User Pilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Let’s get right to it!

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97

Totango

APRIL 1, 2022

When it comes to creating winning customer experiences, consistency is key. Your customers should experience the same level of quality from your company at each stage of their journey and from each department in your organization. With Totango’s Customer Experience Canvas , your entire company can collaborate in one shared workspace.

Customer Success 122

Customer Success Enterprise Data Sales 122

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Software Review 111

Software Review Technical Review User Experience Enterprise 111

Blulogix

JANUARY 25, 2024

This is especially true in the realm of subscription billing platforms, where technological advancements and shifting customer expectations are the norm. In this blog post, we will explore BluIQ’s ongoing commitment to innovation and its significance for your business. This ensures that BluIQ aligns with real-world customer needs.

Innovation 52

Innovation Subscription Payment Features Operational efficiency. 52

Blulogix

JANUARY 25, 2024

This is especially true in the realm of subscription billing platforms, where technological advancements and shifting customer expectations are the norm. In this blog post, we will explore BluIQ’s ongoing commitment to innovation and its significance for your business. This ensures that BluIQ aligns with real-world customer needs.

Innovation 52

Innovation Subscription Payment Features compliance 52

User Pilot

MARCH 23, 2023

It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Customize the survey template in Userpilot.

Software Review 98

Software Review Benchmarks Branding Growth Marketing 98

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. We’ll also throw in some advice on optimizing and testing prompts for accuracy (to ultimately automate and save you time).

AI 98

AI Customer Success Technical Review Generative AI 98

Totango

MARCH 21, 2023

In today’s challenging economic climate, teams must ensure they are utilizing the right initiatives to protect and grow customer loyalty. Their discussion covered three key strategies for powering up customer success. Don’t forget to make your feedback scalable.

Scale 83

Scale Scaling Customer Success Benchmarks 83

User Pilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. Userpilot blog post. Next, create user personas.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

User Pilot

JUNE 7, 2023

A feature feedback survey template makes the feedback process easier. It will help generate quality feedback and enhance your product experience without your product team having to second-guess what they’re doing. In this article, we’ll show you several feature feedback templates to use and questions to ask.

User Experience 98

User Experience Banking Engagement Onboarding 98

Blulogix

APRIL 9, 2024

Unlike physical inventory, digital products and services don’t occupy physical space, yet they require meticulous tracking, billing, and reconciliation to ensure business efficiency and customer satisfaction. Dynamic Billing Models: Accommodating various billing models, such as one-time purchases, subscriptions, or usage-based pricing.

Scale 52

Scale Subscription Payment Features B2B 52

User Pilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Roadmapping software visualizes and plans product development over time, facilitating coordination and alignment across teams. Use a free trial and book a demo whenever possible.

Software Review 98

Software Review Software Management Azure 98

User Pilot

FEBRUARY 4, 2023

These are just a couple of questions we answer in this blog. Beta testing helps you test your features or products with real users and in the real world before launching them to the wider user population. Qualitative user feedback surveys help you discover the ‘why?’ What’s the product design testing process?

Interviewing 98

Interviewing Onboarding Engagement Development 98

User Pilot

JANUARY 15, 2024

Building a UI/UX design portfolio with diverse projects and seeking feedback from experts, so you can showcase your skills and find employment opportunities. To save you time, we’ve built a no-code platform for product designers. Prototyping : Develop interactive models of the final product for testing and feedback.

Software Review 103

Software Review Interviewing User Experience Technical Review 103

User Pilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding.

Software Review 96

Software Review SaaS Mobile Onboarding 96

User Pilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Segment passive customers and offer them targeted offerings through in-app messages.

Scale 98

Scale Retention User Experience Strategy 98

User Pilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth.

Strategy 96

Strategy SaaS AI Search Customer Support 96

User Pilot

MAY 14, 2023

Pendo has the most advanced analytics features but it’s quite pricey and doesn’t track events in real time. It allows you to collect user feedback, track user behavior in-app, and design personalized onboarding experiences to drive product engagement and adoption. Custom events Userpilot custom events.

SaaS 98

SaaS Scale Social Media Pricing 98

User Pilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? social media engagement or email click-through rate), or feedback data (e.g., The next step involves collecting relevant customer data with appropriate analytics tools.

Data 98

Data Social Media Customer Lifetime Value Acquisition 98

User Pilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Uncover customer behavior and preferences.

Data 98

Data Customer Lifetime Value Retention Churn 98

User Pilot

JULY 14, 2023

Have you ever had a poor customer experience? To win over your customers, you must create excellent customer service that keeps customers returning. In this article, we’ll cover: What makes a bad customer experience? Ten examples of bad customer service to avoid.

SaaS 96

SaaS Social Media Customer Support Technical Review 96

User Pilot

AUGUST 13, 2023

A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. Customer requests aren’t enough to make product decisions. Validate them with data from other sources, like analytics or insights from customer-facing teams.

Scale 98

Scale Development Market Research Onboarding 98

User Pilot

OCTOBER 31, 2023

Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job). What is a customer onboarding call? What is onboarding?

Onboarding 105

Onboarding Scale Customer Success Scaling 105

User Pilot

JULY 9, 2023

TL;DR Product usability describes how easily customers can use a product to achieve their goals. User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. Ready to dive in? Book the demo to see how. What is product usability?

User Experience 98

User Experience Sales Recruiting Scale Interviewing 98

User Pilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Next, it’s time for market research which focuses on industry trends , assessment of the competitive landscape, and evaluation of the financial viability of the solution.

Underperforming Technical Team 98

Underperforming Technical Team Social Media Scale Interviewing 98