User Pilot

APRIL 14, 2023

TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. A comprehensive onboarding tool must have feedback functionality to help teams track trends in user sentiment and identify areas for improvement. Book the demo!

SaaS 93

SaaS Onboarding Pricing Mobile 93

SaaStr

AUGUST 24, 2022

When software startups are in their early stages, most rely on their ARR as their primary indicator of success. Stack your team with experts in the field to generate a halo effect upon not only your future customers but your future employees. Your early employees can set the tone and determine how you achieve business with your ICP.

Revenue 223

Revenue Software Review Leadership Branding 223

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged.

Sales Hiring 93

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 93

SaaStr

AUGUST 11, 2022

BambooHR ‘s cloud-based system is an intuitive, affordable way for growing companies to manage essential employee information in a personalized Human Resources Information System (HRIS). Its software sets HR free to do great work and be more strategic, which helps the entire organization do the same.

Payment Solutions 188

Payment Solutions Payment Services Payments compliance 188

User Pilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? SaaS LMSs like TalentLMS, Skilljar, Docebo, Litmos, iSpring Learn, Paradiso, SkyPrep, or Blackboard allow you to create complex and structured online and blended training courses for staff onboarding and partner training.

Systems Review 85

Systems Review Management SaaS Education 85

User Pilot

OCTOBER 27, 2021

But rest assured, the two are not interchangeable, and in this article we’ll clearly lay out what the differences are and how to choose the best DAP for your company’s user onboarding needs. WalkMe and Whatfix both market themselves to large companies with employee onboarding and training needs. So let’s get right to it!

Software Review 95

Software Review Technical Review Onboarding Systems Review 95

User Pilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Because we’re just a different kind of onboarding tool! ?????. It’s also more difficult to use for user onboarding, doesn't offer checklists or resource center. Same with SaaS user onboarding tools.

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

SaaStr

FEBRUARY 16, 2022

Most software in the world goes unused, so before you have to attack your market, you have to know if your product won’t meet the same fate. Your customer success managers (CSM) serve a critical role in the onboarding process of your new customers, and their feedback provides valuable insight as to where to refine and streamline the process.

Underperforming Technical Team 243

Underperforming Technical Team Company Culture Customer Success Product Marketing 243

BetterCloud

AUGUST 25, 2022

And in both of those jobs, my teams were responsible for understanding how to attract top talent—and more importantly, how to retain your best employees. I assumed I’d never write about employee retention again, given all the incredible technology we have to discuss on this blog. But why does it matter so much?

Onboarding 52

Onboarding Retention Underperforming Technical Team Software Engineering 52

SaaStr

DECEMBER 9, 2020

We try to use Twitter, in part, as a true micro-blogging platform to share some learnings and insights in 280 characters or less. Slack: founders didn't know business software, starting it as a gaming company. What were the top 25 Tweets of 2020, so far? Let’s take a look: Folks join startups for many reasons. A great boss.

Sales Hiring 274

Sales Hiring Scale Startup Investment 274

SaaStr

AUGUST 29, 2022

A renowned enterprise software leader that has led revenue organizations and spearheaded the cloud GTM strategies at companies such as Oracle, New Relic, and now Confluent, Erica Schultz is Confluent’s President of Field Operations and will share what she has seen evolve in enterprise GTM and tips on how to thrive in the current environment.

Scale 248

Scale Sales Hiring Marketplace as a Service B2B 248

BetterCloud

FEBRUARY 5, 2021

SaaS management is the practice of managing the day-to-day operations across an organization’s software-as-a-service (SaaS) applications. SaaSOps refers to how SaaS apps are discovered, managed, and secured through centralized and automated operations, resulting in reduced friction, improved collaboration, and better employee experience.

Management 119

Management SaaS Scale DevOps as a Service 119

Incredo

SEPTEMBER 24, 2019

$157 billion … That’s the expected total size of software-as-a-service industry for 2020! You might say that if your software and customer support are flawless, you shouldn’t care about competition. Instead, you competitors need to worry. That’s why competitor R&A shouldn’t exhaust all your time and grab all your attention.

Social Media 188

Social Media SaaS Software Review Technical Review 188

Totango

AUGUST 18, 2022

A Customer Onboarding Checklist for Successful CS Teams. A lot goes into crafting the ideal onboarding process for SaaS products. You need to clearly demonstrate the ins and outs of your software to ensure your customers know how to use it and how to employ it effectively in the pursuit of their enterprise’s unique needs and goals.

Onboarding 92

Onboarding Technical Review Software Review Scale 92

Sales Hacker

MARCH 8, 2024

This can take the form of joint blog posts, podcasts featuring a member of the partner company, and co-marketing campaigns. Leveraging partnerships in onboarding Shortening the time to value (TTV) for customers can boost retention and reduce churn. They can also be part of your existing network: executives, VCs, and other employees.

Scale 93

Scale AI Search Social Media AI 93

User Pilot

JULY 11, 2023

We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. TL;DR The best customer experience videos about user onboarding include: A Userpilot video about SaaS onboarding (with an AI-generated avatar). Malewicz’s take on mobile onboarding screens.

Technical Review 77

Technical Review Onboarding Mobile Retention 77

SaaStr

SEPTEMBER 29, 2023

What Caused This Crowded Software Market? It has become much cheaper to build software — You can build high-quality products cheaply in your dorm room with a laptop. For Lattice, you maybe onboarded the company, set them up with goals, and do 1-on-1s with a manager to go through a quarter and get feedback. That’s unbelievable!

Scale 235

Scale Scaling Startup Sales Hiring 235

Intercom, Inc.

OCTOBER 3, 2019

On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. Think about onboarding like you’re hosting a dinner party. Your customers should know your employees by name.

Onboarding 143

Onboarding Sales Hiring Churn Consulting 143

SaaStr

JANUARY 6, 2021

When Howie first started the company, they made the commitment to make the product experience more intuitive without taking away from the elegance of the onboarding experience. The software creation pitch is faulty because it’s not obvious to average/most customers that they can build software to directly fit their needs.

Scale 201

Scale Software Review Scaling Sales Hiring 201

SaaStock

MARCH 26, 2019

In addition to cache static files, the platform stores and accelerates the delivery of dynamic pages of websites, blogs, and e-commerce stores. Elevator pitch : Pin People believe there is a silent but huge problem within every organization: the employee experience gap. They start by focusing on the onboarding. Founded : 2013.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

Buffer Resources

NOVEMBER 7, 2023

Years in business: 9 Number of employees: I subcontracted really heavily a few years ago, but now it’s just me.   Investments in things like accounting software, my LLC paperwork, and some initial office supplies my first year in business added up to only $1,629.43 (and that included health insurance). (I

Scale 107

Scale Scaling Payment Solutions Payment Services 107

Totango

FEBRUARY 10, 2021

Automate your customer success strategy with customer success software. To track customer onboarding and adoption, we use a three-step procedure.”). This will guide your employees to take steps that promote customer success, generating results that yield higher customer retention. Proactively guide customer growth.

Scale 84

Scale Customer Success Retention Strategy 84

User Pilot

JULY 31, 2023

Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support. Pendo offers in-app messaging and onboarding features for mobile apps. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging. Why is an Intercom alternative needed?

Social Media 81

Social Media SaaS Marketplace as a Service Communication 81

Upscope

AUGUST 27, 2021

If you could 3X the speed of effectively onboarding new employees they'd not only skip the initial grinding confusing steps of joining a company but also get on with growing the company. How could onboarding be sped up 3X? What are the obstacles to a fast and effective onboarding experience?

Onboarding 52

Onboarding Technical Review Software Review Systems Review 52

Upscope

AUGUST 27, 2021

If you could 3X the speed of effectively onboarding new employees they'd not only skip the initial grinding confusing steps of joining a company but also get on with growing the company. How could onboarding be sped up 3X? What are the obstacles to a fast and effective onboarding experience?

Onboarding 52

Onboarding Technical Review Software Review Systems Review 52

User Pilot

MAY 14, 2020

Onboarding your customers successfully is tricky, right? That’s why choosing the best customer onboarding software is a big decision. Choose the wrong tools and your onboarding won’t work. So, in a way, choosing the wrong customer onboarding software can lead to churn.

Onboarding 96

Onboarding Software Scale SaaS 96

User Pilot

OCTOBER 30, 2022

Invest in employee happiness. You can use our software to create better onboarding experiences, track user behavior , and survey existing customers to gather valuable insights. Engagement: You’ve convinced prospects to take your software for a spin, and now they’re in. feature adoption during user onboarding).

Scale 79

Scale SaaS Underperforming Technical Team Systems Review 79

Neil Patel

FEBRUARY 7, 2023

If you want to develop more trust between you, your employees, and your clients, building a knowledge base is crucial. Knowledge bases are online libraries for customers and employees that are full of information regarding a specific product, service, or company. Are you a software company? What is a Knowledge Base?

ChatGPT 84

ChatGPT Technical Review Social Media User Experience 84

User Pilot

JANUARY 19, 2023

CRC includes costs affiliated with marketing, sales, and customer success teams, employee wages and training expenses, customer adoption and loyalty programs, discounts, special offers, etc. Costs for automated customer success tools, like customer relationship management software, to automate and streamline the customer success process.

Retention 90

Retention Customer Lifetime Value Onboarding Acquisition 90

User Pilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Software Review 93

Software Review Outsourcing Services SaaS Sales Hiring 93

Baremetrics

JUNE 22, 2020

Be honest: are your onboarding emails actually getting users excited about your product? The onboarding process is obviously make-or-break if you’re in SaaS. Couple that with a ~21% open rate for software emails as of 2020, and it’s clear than sign-ups are anything but a sure thing. But hey, it’s not all gloom and doom.

Onboarding 96

Onboarding Engagement AWS Software Review 96

User Pilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. UEBA software usually comes with machine learning algorithms to help automate threat detection. Attention Insight decided to use an interactive walkthrough and onboarding checklist to help free trial users achieve activation.

User Experience 98

User Experience Engagement Trends Churn 98

User Pilot

FEBRUARY 21, 2022

Interactive user guides improve user onboarding and drive product adoption. When it comes to creating online user guides, you have two options: build the software in-house, or use a product walkthrough tool. for user onboarding ), and offering self-service support with a Resource Centre can help your users expand their knowledge base.

SaaS 87

SaaS Onboarding Marketplace as a Service Engagement 87

Neil Patel

FEBRUARY 2, 2021

Beyond the basic benefits of driving traffic and raising brand awareness, an effective content strategy is essential to consistently nurture and onboard leads. Who could possibly be better brand advocates than your own customers and employees? Engage Your Employees to Help Grow Brand Awareness.

Branding 143

Branding Scale Social Media SaaS 143

Totango

DECEMBER 3, 2020

Onboarding / Training (Cited by 30% of Respondents): As the first stage in the customer journey, onboarding revolves around educating the customer on how to proficiently use your product. The more successful onboarding is , the quicker the client will find value in your product. . Document and Share Customer Data .

Customer Success 64

Customer Success Compensation Scale Onboarding 64

CustomerSuccessBox

JUNE 21, 2022

The general agreement is that successfully onboarding a customer on a B2B SaaS platform involves ensuring the customer knows how to use your product. Yet, it’s often easy said than actually done, especially, when you’re looking for Customer Onboarding at Scale. 8 Best Strategies for Customer Onboarding at Scale.

Scale 52

Scale Onboarding Scaling Strategy 52

User Pilot

JUNE 4, 2021

Important Note: WalkMe, Userlane, and Whatfix are suitable for the employee onboarding use case when you’re onboarding with a third-party tool like Salesforce and Workday. Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list.

Software Review 59

Software Review Technical Review Onboarding Pricing 59