Blulogix

APRIL 6, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: The Key to Service Activation and Provisioning In the competitive landscape of subscription-based services, the ability to quickly and efficiently activate and provision services for customers stands as a critical differentiator.

Subscription 52

Subscription Payment Features B2B Scale 52

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers.

Software Review 108

Software Review Technical Review User Experience Enterprise 108

SaaStr

NOVEMBER 17, 2020

If you get even 10 paying customers in your first 90 days in market, and they don't churn … You have something. That makes it really hard to see your moments of success, and perhaps even more importantly — really hard to see and internalize and process pre-success. 10 customers may not seem like much.

SaaS 323

SaaS Churn Engineering Management 323

SaaStr

APRIL 10, 2021

Not your core product, but an important layer for improving customer experience. If you’re like Okta and Atlassian and Salesforce and want everyone to integrate into their workflows, build an A+ API and platform very early. Similarly, early deep and broad integrations were keys to Slack’s and Shopify’s early success.

SaaS 362

SaaS Cloud B2B Enterprise 362

SaaStr

DECEMBER 26, 2020

As we begin strategic planning season for next year, there one topic a lot that comes up a lot: Should We Just Let Our Smallest Customers Go? And so you start to get push back from your team on marketing budgets, on sales priorities, on support and success. “The small guys take too much time.” Probably more. Frustrating.

SMB 352

SMB Sales Hiring Marketing Enterprise 352

SaaStr

SEPTEMBER 28, 2022

The reason I strongly recommend SaaS experience (from a successful but probably not BigCo experience) is the sheer volume of features and workflows and customer demands over B2C or freemium products, and other domains. And without really talking to any customers. That engineering mostly ignore.

Sales Hiring 266

Sales Hiring B2C B2B Engineering 266

Blulogix

JANUARY 15, 2024

Subscription Billing Platform Flexibility: Adapting to Your Unique Business Needs By BluLogix Team In the dynamic and constantly evolving world of business today, the ability to adapt swiftly is crucial for success. Customization: No two businesses are identical. A flexible platform can expand with you, adapting to increasing demands.

Subscription 52

Subscription Payment Features Business Pricing 52

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. .

Social Media 118

Social Media Technology Customer Success Trends 118

SaaStr

OCTOBER 10, 2022

A gap opens up when: – Sales abandons the customer the moment deal is closed – Support too reactive & slow to solve real issues – Deployment harder than should be. What I mean is, with most SaaS companies, there’s just a huge customer workflow break. So Customer Success becomes the default Gap Filler.

Customer Success 289

Customer Success Sales Hiring Scale Interviewing 289

SaaStr

FEBRUARY 9, 2024

Before joining Zapier, Giancarlo was at Atlassian as a technical sales lead before moving to DropBox as a Senior Director of Growth and Monetization, and was CMO at Confluent – so he has a wealth of knowledge from Zapier’s Go-To-Market history as well as these successful SaaS companies to pull from. At the same time?

Scale 267

Scale Sales Hiring Sales Marketing 267

Totango

FEBRUARY 9, 2024

Similarly, to be successful, an enterprise needs to be able to prevent churn and increase revenue growth. Distinguishing between these two metrics can provide insight into the health and success of your company, so let’s take a deeper look into what each metric is, how to calculate them, and how to apply them. What is gross retention?

Retention 108

Retention Underperforming Technical Team Software Review Churn 108

Blulogix

FEBRUARY 16, 2024

Streamlining Success: What is the Role of Automation in Customer Lifecycle Management for Recurring Revenue? Automation , in this context, emerges as a critical tool, enabling businesses to effectively manage customer relationships from initial engagement through to retention and beyond.

Payments 52

Payments Payment Services Revenue Management 52

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Data 91

Data Finance Enterprise Interviewing 91

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

SaaStr

APRIL 5, 2024

Apollo is a next-gen sales tool that combines sales intelligence and execution workflows with AI. They also actively encourage users to trial competitive apps either alongside or directly against their product and have found success in winning these trails. Today’s customers have a different expectation than a few years ago.

Scale 195

Scale Sales Hiring Pricing AI 195

Totango

APRIL 13, 2022

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. Business today moves at the speed of light. Business today moves at the speed of light.

Scale 91

Scale AI Customer Success Technology 91

SaaStr

MAY 16, 2023

Worth it, but the margins were lower than core customers, and it took up a lot of bandwidth. I’ve invested in 2 startups that micromanaged outsourced SDR teams to some success. Customers expect more product knowledge, even at the appointment setting engagement.” Especially folks that provide these services.

Outsourcing Services 245

Outsourcing Services Outsourced Development Development Team Review Sales Hiring 245

Nimble - Sales

JULY 19, 2023

We are excited to announce we’ve updated the Deals and Workflows List View to see Successful and Unsuccessful or Won and Lost Exits in Workflows and Deals. Now you can seamlessly view your contacts that have exited your deals and workflows!

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Totango

SEPTEMBER 13, 2022

Customer Success Playbook Strategies: Mapping a Path to Winning Outcomes. A customer success playbook maps out a game plan you can use to automate successful outcomes for your clients. Then we’ll consider the benefits of using success playbooks. What Is a Customer Success Playbook?

Customer Success 86

Customer Success Onboarding Construction Retention 86

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. At the intersection of product, customer, and business insights, CS is uniquely positioned to steer businesses through these changing environments. Most expect to see CS emerging as a growth engine.

Customer Success 94

Customer Success Generative AI AI Scale 94

SaaStr

SEPTEMBER 20, 2023

Beyond multiples, many Cloud companies faced a deluge of headwinds that impacted business fundamentals… Lengthening sales cycles Tightening customer budgets It was no surprise that SaaS IPOs came to a screeching halt. Leveraging new tech and delivering the most differentiated product experience is the quickest path to success.

Cloud 252

Cloud Payments Software Review Payment Solutions 252

SaaStr

JANUARY 31, 2024

As Christian shares on the pod, the company’s current customer list includes many notable companies, with 92 of them being on the Fortune 100. As Christian’s been the CRO of Splunk for over seven years now, he’s a wealth of knowledge on what it really takes to be successful in Enterprise SaaS Sales.

Enterprise 252

Enterprise Scale Sales SaaS 252

SaaStr

MARCH 23, 2023

around the world to let you automate recurring payment collection along with invoicing, taxes, accounting, email notifications, SaaS Metrics and customer management. Chargebee handles all your crucial workflows from lead to ledger with power-packed integrations that include Salesforce, Xero, Quickbooks, Avalara, Slack, among others.

Payment Features 206

Payment Features SaaS Payments Payments Payment Methods 206

Totango

OCTOBER 11, 2021

Knowing what is driving customer adoption provides the information you can use to boost retention. Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Let’s look at three of the biggest keys. Continuous Onboarding. Personalized Communication.

Education 95

Education Onboarding Communication Retention 95

Scytale

MARCH 19, 2024

In this blog, we’ll walk through best practices for getting audit-ready, from getting your documentation together to prepping your team. Third-party audit reports are important for building trust and credibility with your customers and business partners. Don’t panic! Send automated reminders as deadlines approach.

Payment Services 52

Payment Services Payment Solutions compliance Payments 52

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.

Engagement 103

Engagement Onboarding Artificial Intelligence Social Media 103

SaaStr

NOVEMBER 24, 2020

Gainsig ht works to help businesses build deep and lasting relationships with their customers through their very own Customer Success platform. This platform allows customer-centric businesses to deliver exceptional ex periences everyday. Their process improves deal workflows, insights and speed for their customers. .

Scale 250

Scale Scaling Outsourced Development compliance 250

Totango

JULY 6, 2021

Measuring customer loyalty gauges the strength of your client relationships, helping you predict and manage performance. Loyal customers are likely to buy from you again and refer you to others, increasing your revenue. Customers who don’t feel committed to your brand are more likely to churn and spread negative word-of-mouth.

Customer Lifetime Value 110

Customer Lifetime Value Scale Branding Trends 110

SaaStr

FEBRUARY 3, 2022

Avoma is an AI Meeting Assistant, Collaboration and Intelligence platform for Sales, Implementation, and Customer Success teams. Its AI-powered technology helps customer-facing teams capture important customer information, before, during, and after important meetings.

Payments 230

Payments Payment Services AI Search Payment Solutions 230

Totango

AUGUST 18, 2022

A Customer Onboarding Checklist for Successful CS Teams. You need to clearly demonstrate the ins and outs of your software to ensure your customers know how to use it and how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. Guiding customers through how to use basic features.

Onboarding 92

Onboarding Technical Review Software Review Scale 92

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Help users navigate complex workflows, resulting in quicker product proficiency and customer satisfaction. This enhances your user engagement and ensures your customers are always informed.

Communication 83

Communication Customer Success Scale Enterprise 83

SaaStr

JANUARY 3, 2023

How customers come into the sales funnel, when, where, and how they’re engaged are becoming increasingly digitalized. Now, the product is the funnel and an integral part of the customers’ evaluation experience. Companies’ go-to-market approach is becoming more complex as customer expectations change. Not anymore.

Enterprise 233

Enterprise Sales Sales Funnel Compensation 233

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. This accelerated a digital-first customer success transformation that was already in motion before the pandemic. Why Do You Need to Elevate Customer Experience? customers want more human interaction as part of their experience.

Branding 103

Branding Technology Customer Success Onboarding 103

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters.

Payment Services 99

Payment Services Merchant Services Customer Success Business 99

Totango

JULY 29, 2022

Did you know that 70% of revenue in a subscription-based business comes from existing customer renewals and upsells? In order to ensure renewals and maximize upsell opportunities, it’s important to consistently provide value throughout the entire customer journey. Customer Expansion at its Core . Driving Expansion .

Strategy 111

Strategy Enterprise Acquisition Business Model 111

Totango

MARCH 25, 2022

Your team sets out to map a new customer success workflow or process, but each person has a different way of doing it. Having your design systems separate from your run systems means that the design stage of your customer journey is disconnected from the rest of the process. Does this sound familiar to you? Enter Canvas.

Finance 96

Finance Innovation Customer Success Onboarding 96

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

Communication 100

Communication Marketplace as a Service Technical Review Engagement 100