User Pilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Social Media 105

Social Media Software Review Technical Review Machine Learning 105

User Pilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

AI Search 105

AI Search Software Review SaaS AI 105

SaaStr

MARCH 18, 2022

Customer feedback is an essential road map to guide a company toward success. When you have a customer-centric culture, your business has a greater chance of growing and thriving. But how can businesses create spaces for customers to engage in productive dialogue? . Building the foundation of your Customer Advisory Board.

Sales Recruiting 235

Sales Recruiting Enterprise Onboarding Investment 235

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 115

Customer Success Software Review Technical Review Enterprise 115

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

User Pilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Software Review 103

Software Review AI Search SaaS Technical Review 103

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Retention 111

Retention Metrics Strategy Scale 111

Blulogix

DECEMBER 19, 2023

Remember, transitioning to UBP is not just about flipping a switch; it’s about orchestrating a symphony of internal alignment, system readiness, customer communication, and a dash of experimentation. To navigate the UBP seas, you need all hands on deck, from sales and marketing to finance and customer success.

AI Search 59

AI Search Subscription Payment Features Finance 59

User Pilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Scale 97

Scale Customer Success Engagement Scaling 97

User Pilot

FEBRUARY 26, 2024

TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. It also helps them seal any leaks in the funnel resulting in the loss of potential customers. Let's get right into it! What is marketing funnel analysis?

Marketing 105

Marketing Sales Funnel Forecasting Customer Lifetime Value 105

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

Stax

JANUARY 3, 2024

Self-checkouts also provide a range of other benefits, including reduced wait times, increased efficiency during peak hours, and more flexibility for customers to manage transactions. However, self-checkouts aren’t a panacea for a seamless customer experience in retail. The appeal of self-checkout stations is two-fold.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

Buffer Resources

JANUARY 20, 2023

A product launch can generate a lot of conversations with our customers. We want to be ready to handle that ticket volume, quickly answer any questions about any nuance of the new feature, and effectively channel feedback to the product teams that built it. The Customer Advocacy team are usually eager to try it out.

Technical Review 110

Technical Review Engineering Customer Support Communication 110

User Pilot

APRIL 3, 2023

Whether good or bad, customer feedback benefits your business in many ways. Attention to user sentiment transforms your company into a customer-centric business, setting it up for continued success. In this article, you'll learn: What customer feedback is. What is customer feedback?

Software Review 98

Software Review Business Social Media Interviewing 98

Blulogix

MARCH 15, 2024

This post examines how automation not only streamlines operations but also unlocks new levels of customer satisfaction and strategic insight. Manual handling of these tasks is not only resource-intensive but prone to errors, leading to customer dissatisfaction and potential revenue loss.

Payment Features 59

Payment Features Payment Services Subscription Payments 59

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Scale 104

Scale Customer Success Scaling SaaS 104

Totango

MARCH 21, 2023

In today’s challenging economic climate, teams must ensure they are utilizing the right initiatives to protect and grow customer loyalty. Their discussion covered three key strategies for powering up customer success. Don’t forget to make your feedback scalable.

Scale 83

Scale Scaling Customer Success Benchmarks 83

Subscription Flow

APRIL 18, 2024

In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model. These include discerning the frequency of usage and the details provided by customers during feedback.

Engagement 84

Engagement Customer Lifetime Value Revenue Subscription 84

User Pilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. What are the benefits of marketing-led growth?

Strategy 105

Strategy Marketing Social Media AI Search 105

User Pilot

MAY 1, 2024

Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. Try Userpilot and Take Your Customer Loyalty to the Next Level Get a Demo 14 Day Trial No Credit Card Required What exactly is online community building? Why building a community is important for brand loyalty?

Branding 102

Branding Social Media Acquisition Advertising 102

Stax

NOVEMBER 20, 2023

This day benefits local businesses since it encourages 72% of shoppers to shop and dine at small, independently-owned retailers and restaurants—not only on SBS—but year-long. But what exactly is it, what are its benefits, and how can you leverage it to your advantage? Here’s everything to know about Small Business Saturday.

Payment Methods 88

Payment Methods Merchant Services Stax Payment Services 88

User Pilot

MAY 21, 2023

New functionality plays a big role in retaining existing customers and attracting new ones. New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. Contextually triggered in-app surveys are great for collecting feedback about new features.

Underperforming Technical Team 97

Underperforming Technical Team Sales Recruiting Social Media Onboarding 97

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.

Systems Review 98

Systems Review Social Media Technical Review Software Review 98

User Pilot

JULY 31, 2023

The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Acquisition marketing focuses on gaining new customers and expanding market share.

Retention 98

Retention Strategy Marketing SaaS 98

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We’ve published +60 posts on a variety of Customer Success related topics like customer churn, product adoption, customer journeys and more. We even got a shout out from HubSpot as a top blog you should be reading in 2018. 10 Punny Customer Success Jokes.

Technical Review 49

Technical Review Artificial Intelligence Social Media Churn 49

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Provide Opportunities for Customers to Give Feedback.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

User Pilot

MARCH 23, 2023

It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Customize the survey template in Userpilot. How to calculate NPS.

Software Review 98

Software Review Benchmarks Branding Growth Marketing 98

ChurnZero

FEBRUARY 21, 2022

Customers are more than just a source of revenue and profits for your company. But how do you tap into this well of information, and how can you use it to your benefit? That’s where a customer advisory board (CAB) can come into play. What is a customer advisory board? How do customer advisory boards work?

Underperforming Technical Team 98

Underperforming Technical Team Branding Advertising Retention 98

Blulogix

JANUARY 28, 2024

Equally important is the successful implementation of your selected software to guarantee smooth billing processes, precise invoicing, and ultimately, increased customer satisfaction. BluIQ’s flexibility allows you to tailor the platform to your unique requirements without expensive customizations.

Payment Services 52

Payment Services Payment Solutions Payment Features Payments 52

Blulogix

JANUARY 28, 2024

Equally important is the successful implementation of your selected software to guarantee smooth billing processes, precise invoicing, and ultimately, increased customer satisfaction. BluIQ’s flexibility allows you to tailor the platform to your unique requirements without expensive customizations.

Payment Solutions 52

Payment Solutions Payment Features Payment Services Subscription 52

Totango

APRIL 1, 2022

When it comes to creating winning customer experiences, consistency is key. Your customers should experience the same level of quality from your company at each stage of their journey and from each department in your organization. With Totango’s Customer Experience Canvas , your entire company can collaborate in one shared workspace.

Customer Success 122

Customer Success Enterprise Data Sales 122

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Respond to that customer email” doesn’t offer much by way of next steps. If so, this article is for you!

AI 98

AI Customer Success Technical Review Generative AI 98

Subscription Flow

FEBRUARY 27, 2024

However, handling multiple subscription plans and the dealing with the complexities of B2B enterprise SaaS billing, variable customer lifecycles, and subscription management can be extremely difficult. Now let’s discuss the benefits of using a SaaS subscription services billing platform in your SaaS company: 1.

SaaS Payments 80

SaaS Payments Payment Services Payments Payment Solutions 80

User Pilot

MARCH 27, 2024

Collecting navigation feedback with surveys to refine and improve secondary navigation based on user insights. For example, within the Blogs section, users can explore content segmented by categories, like marketing or customer service—while also adding a separate menu to explore by topics.

User Experience 105

User Experience Pricing Engagement Mobile 105

User Pilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. You’ll also find techniques for collecting feedback and best practices to ensure everything goes well.

Scale 98

Scale Software Review Underperforming Technical Team Social Media 98