SaaStr

APRIL 11, 2023

They looked to other banks with fear, and a healthy dose of caution around treasury management, what people were doing with funds, and what they’d be doing with debt. Good management teams, and not necessarily having experience but understanding the problem they’re solving deeply and intimately. Now, it’s a game of wait and see.

Banking 214

Banking Sales Hiring Venture Capital Communication 214

SaaStr

DECEMBER 5, 2023

As Managing Director of Salesforce Ventures, Nowi Kallen , shared at last week’s Workshop Wednesday, there are five main challenges of moving upmarket and tips to follow if you want to succeed at Enterprise sales in today’s macro environment. People start with the push to go upmarket vs. being pulled upmarket.

Scale 195

Scale Enterprise readiness compliance Enterprise 195

SaaStr

DECEMBER 2, 2021

. #25 SaaStr 214: New Relic CRO Erica Schultz on What It Takes To Successfully Scale Into Enterprise & How The Very Best Reps Build Relationships With Their Leads. #24 The post Top 25 SaaStr Podcasts of All Time – Part 1 (#25-#13) appeared first on SaaStr.

Scale 250

Scale Benchmarks Enterprise Leadership 250

SaaStr

NOVEMBER 25, 2023

If you think about the customer acquisition funnel, you have the top, middle, and bottom. O n the whole, every org has a customer funnel on one hand and employee resources on the other. Where are your employees mapped to that customer funnel? If you look at the number of Sales vs. Marketing. Where is the focus?

Sales Hiring 208

Sales Hiring Underperforming Technical Team Revenue Sales 208

User Pilot

MAY 1, 2024

Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. Try Userpilot and Take Your Customer Loyalty to the Next Level Get a Demo 14 Day Trial No Credit Card Required What exactly is online community building? Why building a community is important for brand loyalty?

Branding 102

Branding Social Media Acquisition Advertising 102

Blulogix

JANUARY 30, 2024

BluIQ vs. the Rest: How to Make an Informed Billing Platform Decision By BluLogix Team Selecting the right billing platform is a crucial decision that can significantly impact your business, affecting everything from revenue to customer satisfaction and operational efficiency. This enhances the overall customer experience.

Operational efficiency. 52

Operational efficiency. Subscription Payment Features Cloud 52

SaaStr

NOVEMBER 3, 2023

We’ll share the answers in today’s brand new episode of CRO Confidential, where our host Sam Blond, partner at Founders Fund, sits down with Toast CRO, Jonathan Vassil to talk about their proven customer acquisition strategies that led to its record-breaking growth. Toast has 80k-85k customers, and it is still in the early days.

Payment Methods 199

Payment Methods Acquisition Scale Payments 199

User Pilot

JULY 27, 2023

Chief Operating Officer: Responsible for overseeing day-to-day operations, providing strategic advice, and managing the company’s operations. Engineering Manager: In charge of planning, designing, and overseeing projects. They also manage finances and supervise one or more engineering teams. Average salary: $192,383/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

JANUARY 7, 2021

SaaStr 302: New Relic CCO Roger Scott on 7 Tips and Tricks to Having Happy Customers at Scale. Roger Scott, CCO at New Relic, has seen first hand the importance of customer relationships in effectively scaling your product and revenue. SaaStr 338: Slack CEO Stewart Butterfield on Taking Care of Your Team and Your Customers.

Scale 254

Scale Sales Hiring Scaling B2B 254

User Pilot

MARCH 6, 2024

Why it is important for your product management efforts. TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. To find and remove friction points from the customer journey, conduct funnel analysis.

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

SaaStr

JANUARY 12, 2021

Churn is when your customers drop out on you, and when it comes to your customer base, it’s inevitable. No matter what, you’re going to have to figure out how to manage churn on the regular. Market to your customers. Set your customers up for success. Exactly where are your customers when they get stuck?

Churn 202

Churn Data Onboarding Business Model 202

User Pilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. What is user experience? UX is mostly used in the context of digital experiences with mobile apps, software products, or websites.

User Experience 98

User Experience Underperforming Technical Team Customer Lifetime Value Retention 98

User Pilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job).

Onboarding 105

Onboarding Scale Customer Success Scaling 105

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

SaaStr

SEPTEMBER 29, 2023

For Lattice, you maybe onboarded the company, set them up with goals, and do 1-on-1s with a manager to go through a quarter and get feedback. The customer journey applies to every software category, and it guides your roadmap with more holistic solutions for your customers. Why share this timeline? Building new teams.

Scale 239

Scale Scaling Startup Sales Hiring 239

Buffer Resources

SEPTEMBER 11, 2023

This trend leverages social media platforms to build connections and establish meaningful relationships with potential business prospects — and when it comes to social selling, LinkedIn is the MVP. My own LinkedIn experience I’ve been posting on LinkedIn once a week without fail for six years. Quantify your results.

Sales Recruiting 131

Sales Recruiting Sales Hiring Scale Social Media 131

User Pilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Examining user activity and customer interaction to identify and eliminate friction points.

Customer Success 98

Customer Success SaaS Retention Education 98

SaaStr

FEBRUARY 3, 2021

Being the first salesperson into a start-up in a rewarding — but very tough job: Your Founder Boss likely will never have managed a salesperson before. And they have a special relationship with the founders and early employees that Reps 10, 20 and 200 will never have. Outbound, inbound, relationships, upsell. Everything.

Sales Hiring 271

Sales Hiring Startup Sales SaaS 271

User Pilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. Collecting customer feedback and closing feedback loops.

Customer Success 98

Customer Success Management SaaS Technical Review 98

Totango

JUNE 15, 2022

You always want to provide a positive, nurturing experience for your customers through every step of their journey. When this happens, it’s critical to figure out a resolution that not only addresses the overall problem, but deepens your customer relationship in the long term. Escalation vs. Risk: What’s the Difference?

Customer Lifetime Value 81

Customer Lifetime Value Outsourced Development Churn Customer Success 81

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Customer enablement empowers customers by giving them the resources they need to use your product successfully. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses.

B2B 83

B2B Scale SaaS Sales Enablement 83

User Pilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). What is customer activation?

Customer Lifetime Value 98

Customer Lifetime Value Sales Funnel Onboarding Acquisition 98

Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. Despite their differences, however, they do share an intimate relationship – you need strong customer service to achieve customer success. What is B2B Customer Service? B2B vs. B2C Customer Service.

B2B 92

B2B Customer Success Technical Review B2C 92

User Pilot

JULY 31, 2023

The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Acquisition marketing focuses on gaining new customers and expanding market share.

Retention 98

Retention Strategy Marketing SaaS 98

User Pilot

JANUARY 31, 2023

Have you ever used Customer Success Qualified Lead (CSQL) to drive product growth and increase your revenue? In this article, we’ll go over what a know what customer-qualified lead is, why it’s important to track them and how can this help increase revenue. What is Customer Success Qualified Lead (CSQL)?

Customer Success 98

Customer Success Revenue Software Review Strategy 98

User Pilot

FEBRUARY 9, 2023

How should product managers go about optimizing their products? Product discovery helps teams achieve the product-market fit , while product optimization focuses on small changes to the user experience that increase the product value. After that, plan your experiment. What is product optimization in product management?

Management 98

Management Sales Recruiting User Experience Customer Lifetime Value 98

User Pilot

SEPTEMBER 4, 2023

Customer segments enable you to find/understand your target audience and boost engagement, making them an important marketing tool. It differs from demographic segmentation, which focuses on who the customer is, and behavioral segmentation , which focuses on what the customer does. What is psychographic segmentation?

Product Marketing 104

Product Marketing Strategy Marketing Market Research 104

User Pilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. It’s essential for creating personalized user experiences.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

JUNE 6, 2023

Product data analytics and product management are inseparable. And, how to analyze product usage data to enhance the product experience. And, how to analyze product usage data to enhance the product experience. The choice depends on the aspect of the customer journey you’re focusing on, your role, and your goals.

Data 88

Data User Experience Churn Retention 88

Totango

OCTOBER 27, 2021

There are a number of reasons why a customer may ghost you. Fortunately, there are some steps you can take to help you re-engage with disengaged customers as well as some measures you can take to help prevent client ghosting altogether. . What to Do When a Customer Ghosts You. the “How it Started vs. How it’s Going” meme).

Customer Success 91

Customer Success Engagement Communication Metrics 91

SaaStr

MAY 31, 2021

I’ve got no great lessons or learnings on experienced vs. inexperienced entrepreneurs. And paying a little more for a lot more experience can be one of the top investments you’ll ever make. The second time, I routinely closed big customers that looking back, we didn’t deserve. Maybe more. I let those go.

Sales Recruiting 320

Sales Recruiting Sales Hiring Scale Branding 320

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. All the while, he’s been sharing his latest thoughts on infrastructure, devtools, management and more, on his Irrational Exuberance blog. One of the blog posts was about this Yahoo! That was just a transformational experience.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

User Pilot

AUGUST 6, 2023

Customers nowadays expect omnichannel customer experience when they deal with a business. That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. What is omnichannel customer experience?

Investment 97

Investment Banking Social Media Customer Lifetime Value 97

Neil Patel

JUNE 8, 2021

Faster mobile pages + readable content = better user experience. The pages are expected to load faster because certain HTML code tag manager aspects that would otherwise slow down the page are eliminated. Since you’re not in control, you may experience lazy loading. In a roundabout way, however, it might be true.

Mobile 143

Mobile Marketing Engineering Content Marketing 143

CustomerSuccessBox

JUNE 9, 2021

Over the period, we have seen customer success organizations evolving in multiple ways. And one of the ways in which we’ve seen it distributed is in the way it onboards the customers. How tech-savvy are your customers? Customer Onboarding Specialist Vs Customer Success Manager.

Onboarding 52

Onboarding Management SaaS Customer Success 52

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. We didn’t use any special tool.

Scale 111

Scale Engagement Scaling Strategy 111

Neil Patel

MARCH 10, 2023

This blog was written by David Hutchinson, VP of Marketplaces at NP Digital. Prospective Client: “Interesting, because our vendor manager said, write clean titles that fit on a mobile screen, that’s the new priority.” What the vendor manager said made a lot of sense, focusing on short concise titles for a growing mobile audience.

Marketplace as a Service 72

Marketplace as a Service Software Review Automotive Mobile 72