Payrix

MAY 14, 2024

Before joining Worldpay for Platforms, he was CRO at Chargebee, a subscription revenue management platform that manages billing subscriptions and payments for companies throughout the world. I mean, we have a PayFac customer right now, that’s transitioning their whole payments model. So that’s one bucket.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

Buffer Resources

OCTOBER 28, 2024

Whether you're looking to establish thought leadership, keep your audience informed, or maintain a consistent posting schedule, Quuu can save time while keeping you up-to-date and relevant. It has built-in monetization options, including paid subscriptions and an ad network. Compare your metrics against industry benchmarks.

Social Media 105

Social Media AI Search Marketing Business 105

How To Buy Saas

JUNE 10, 2025

For example, we looked at benchmark tests (e.g. Pricing & Value: Free tiers, competitive subscription plans, and ROI (e.g. Without a subscription, access to GPT-4 can be capped (a user notes GPT-4 access is “soon to be limited” on the free tier). Pro may have limited public access initially (via Google AI Pro subscription).

AI Search 49

AI Search AI Artificial Intelligence Software Review 49

BrightBack

JANUARY 17, 2022

Factor in the huge uptick in global demand for online subscriptions services that arose through the pandemic, and we see that succeeding at retention has never been more important, and becomes a key differentiator for those who do it.

Payment Methods 59

Payment Methods Payments Payment Features Payment Services 59

User Pilot

AUGUST 8, 2024

Product goals : Your product goals are specific, measurable objectives and benchmarks for your product to achieve. They’ve also maintained a cost leadership position by making their product accessible through a free version that offers basic features. This has allowed them to capture a significant market share.

Strategy 105

Strategy SaaS Customer Lifetime Value Development 105

ProfitWell

OCTOBER 7, 2019

Today on Recur Now, the astronomical findings of Zuora’s Subscription Economy Index are released. We’re also talking subscription sports with a pricing expert, and highlighting a former Netflix culture-building badass. Your top subscription news. Subscription Cavaliers. Can you guess who? Zuora's SEI drop.

Subscription 49

Subscription Payment Features Payments Payment Services 49

Neil Patel

DECEMBER 1, 2020

If you are presenting to clients or company leadership, however, the reports generated by a simple chart might not cut it. Team pricing for Tableau is role-based, which lets large organizations economize their subscription. With Plecto, it’s super simple to create contests using your KPIs as benchmarks. Infographics.

Data 145

Data Software Review Scale Sales Hiring 145

ChurnZero

NOVEMBER 11, 2020

Customer Success (CS) has become a larger priority for many companies in the past five years as the shift to SaaS subscriptions has become the de facto standard for most license models, and customers can more easily switch vendors with little effort. The benchmark for safe investments. Why Focus on Subscription Churn?

Machine Learning 85

Machine Learning Artificial Intelligence Churn Mobile 85

Sales Hacker

MAY 28, 2019

But if we had to choose, here’s what we’re most excited to see: SaaS City BootCamp: Sales Leadership (June 4th – All Day). She’s covering some SaaS sales fundamentals, like how the SaaS model is built for compounding growth, key methods of acquisition, benchmarking, and key methods of expansion.

Sales Recruiting 14

Sales Recruiting Sales Hiring Scale Sales 14

ChurnZero

DECEMBER 18, 2020

Stay tuned: The full Customer Success Leadership Study report with more key findings and recommendations for Customer Success leaders will be available in the beginning of January 2021. For me, it’s adoption, which hopefully could be a joint leadership between product and Customer Success. Finish the feature. How was it marketed?

Customer Success 87

Customer Success Sales Recruiting Sales Hiring Finance 87

User Pilot

MARCH 23, 2022

Then we’ll look at some benchmarks of what a good response rate is and the best practices to follow for optimal results. The 2022 NPS benchmark for SaaS is 41. NPS benchmarks. NPS benchmarks vary from industry to industry. The benchmark for SaaS is higher, though. Two questions are ideal in an NPS survey.

SaaS 98

SaaS Scale Software Review Benchmarks 98

User Pilot

MAY 20, 2024

Customer advisory boards are select groups of customers invited to give strategic input to the company’s leadership , for example, through regular meetings. To guide your efforts and provide benchmarks against which you can measure progress. They strengthen the user community and provide valuable user-generated content and feedback.

Scale 105

Scale Strategy Social Media SaaS 105

OpenView Labs

MAY 20, 2019

Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. It takes sustained resources, focus and executive leadership in order to master it. This begs the question: how much room is left for emerging startups? Remember that product led growth is a journey.

Scale 96

Scale Startup Technical Review Software Review 96

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). Q: When we talk about benchmarks for sizing an CS organization, we often get asked about ideal CSM ratios.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

OPEXEngine

APRIL 14, 2021

2021 is expected to be a year in the SaaS market where competition for customers, product category leadership, and employees is hot. These top investment priorities reflect what OPEXEngine is hearing from CFOs in conversations and in our current benchmarking, as well as in this survey. Top Finance Growth Initiatives in 2021.

Investment 52

Investment Sales Hiring SaaS Finance 52

ChurnZero

OCTOBER 13, 2023

While the subscription model was nascent and SaaS, as a term, hadnt quite been popularized yet, Patricia had a few ideas that were innovative at the time. We put that question to the 1,250+ respondents of our annual Customer Success Leadership Survey. Businesses had to become more customer-centric. The answer?

Customer Success 52

Customer Success Leadership Benchmarks Consulting 52

Buffer Resources

FEBRUARY 12, 2025

Consumers can purchase mascara on a whim, but they won’t casually drop hundreds of dollars for a yearly subscription to a B2B tool. Check our social media benchmarks guide. Today, you might be able to practice content creation on one platform and choose to create thought leadership LinkedIn articles.

Social Media 95

Social Media B2B B2C Technical Advisors 95

OpenView Labs

JUNE 24, 2021

Collect benchmarks on how companies in adjacent spaces have changed pricing. By the end of Step 1, a company should have honed in on a strategic direction for future pricing changes and the leadership team should be aligned about why these changes are important. Review potential billing / invoicing limitations within existing systems.

Pricing 75

Pricing Interviewing Payment Features Systems Review 75

Sales Hacker

NOVEMBER 15, 2017

Annual Recurring Revenue (ARR) is the value of contracted, often subscription-based revenues normalized for one calendar year. It is called Annual Contract Value (ACV) when annualized and Average Purchase Value (APV) when the revenue derived is not subscription-based. Gatekeeper. General Manager. Global Business Unit.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

ChurnZero

AUGUST 18, 2023

When a customer cancels their software subscription with a solution provider, the logical next step for the provider is to analyze why the customer churned. Despite the fact this was a growing area of concern, the companys leadership pushed back at her suggestion. That could be company size, vertical or subscription tier, for example.

Churn 52

Churn Interviewing Consulting Benchmarks 52

BetterCloud

JUNE 17, 2024

SaaS spend management , also known as SaaS cost management, is all about getting the best value from your cloud-based software subscriptions. By combining financial acumen with technical expertise, they can identify underutilized licenses, consolidate redundant subscriptions, and leverage IT’s insights to negotiate better contracts.

Technical Review 52

Technical Review SaaS Forecasting Software Review 52

ChurnZero

SEPTEMBER 26, 2019

“We think of ChurnZero as a leading technology provider in the important and burgeoning space of Customer Success, and why we see recognition like this award as a benchmark to live up to in delivering real business value to our customers.”. ChurnZero helps subscription businesses fight customer churn. OVERALL SAAS AWARD WINNERS.

Software Review 45

Software Review Sales Recruiting Technical Review Systems Review 45

ChurnZero

SEPTEMBER 1, 2023

Key responsibilities include securing customer renewals and expansions, which are measured by gross revenue retention (GRR) and net revenue retention (NRR). As more businesses moved to recurring revenue models, like subscriptions, most of the revenue shifted to after a deal was signed.

Sales Hiring 52

Sales Hiring Leadership Retention Customer Success 52

OPEXEngine

JANUARY 14, 2020

Many factors drive the high-growth of SaaS companies, including higher market adoption of SaaS and the structural advantages of the recurring subscription revenue model – see Why SaaS Companies Grow Faster. The faster the SaaS growth, the larger the ratio of Sales and Marketing expenses to recurring revenue.

SaaS Payments 59

SaaS Payments SaaS Scale Customer Lifetime Value 59

OpenView Labs

MAY 20, 2019

Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. It takes sustained resources, focus and executive leadership in order to master it. This begs the question: how much room is left for emerging startups? Remember that product led growth is a journey.

Scale 69

Scale Startup Technical Review Software Review 69

OPEXEngine

MARCH 15, 2022

OPEXEngine benchmarking data reveals an interesting trend. Do you need to expand overseas to ensure your competitiveness or leadership position as a company in your respective market? How do you benchmark salary when the regional market discrepancies may be huge? Do the research to figure out the market you’re considering.

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

Valuize Consulting

NOVEMBER 9, 2021

Ensure that as you go-to-market with your cloud offerings, and adopt a recurring subscription model for the first time, that you have the optimum customer lifecycle design already in place. Q: How can I get my leadership team to buy into our customer lifecycle optimization? “At It’s really important to invest some time there.”.

VP of Engineering 52

VP of Engineering Technical Advisors Compensation Cloud 52

ProfitWell

APRIL 29, 2020

Especially since subscriptions are all about relationships, you want customers to feel nurtured by your company. Define your buyer personas by thinking about their personal backgrounds, role in the company, daily challenges, expectations from leadership, etc. This will be your benchmark price. Competitor-based pricing.

Pricing 52

Pricing Airlines Subscription Payment Features 52

User Pilot

JUNE 27, 2024

Market and competitive analysis : Perform market research to understand industry trends and competitor strategies to develop benchmarks for product performance based on market data. Senior Customer Success Manager (CSM) (4-6 years) : Senior CSMs take on a leadership role within the CI team.

Management 52

Management Data Analysis Social Media Market Research 52

Valuize Consulting

OCTOBER 23, 2024

This is particularly important in the subscription economy, where recurring revenue models prevail. Defined: Clear processes established; cross-functional leadership integration evident. Use case studies and industry benchmarks to support your arguments.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

ChurnZero

OCTOBER 31, 2023

Even worse, since the subscription starts at signature, they were stuck paying for two products. In his presentation at BIG RYG , the Customer Success Leadership Conference, he identified 11 such issues that seem to happen more frequently. He was tasked with getting a SaaS implementation that was eight months behind back on schedule.

Underperforming Technical Team 52

Underperforming Technical Team Outsourced Development SaaS Sales Hiring 52

Baremetrics

NOVEMBER 10, 2019

This is where you’d benefit from bringing in someone from your leadership team to keep things up-to-date. . If you have recurring contractors that act as an extension to your team, add those as well with a contractor status. In contrast, I’m not a huge fan of using metrics to benchmark your company against the average startup.

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

Chart Mogul

MAY 31, 2018

She also highlighted how it’s important not to forget the significance of cash flow, i.e. actual money in the bank: “It’s one thing to get people to pay for a monthly subscription, but something else altogether when they buy an annual plan … it makes a huge difference to your bottom line and your ability to run the company.”

Scale 58

Scale Onboarding Pricing Metrics 58

ProfitWell

SEPTEMBER 25, 2019

Subscription. The subscription model is the “vanilla” SaaS revenue model, not that there’s anything boring about a well-worked subscription plan. The subscription model is perhaps the most popular among SaaS companies because of its versatility, promise of recurring revenue, and high value:customer lifetime balance.

Payments 40

Payments Revenue Payment Methods SaaS Payments 40

OpenView Labs

MAY 20, 2019

Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. It takes sustained resources, focus and executive leadership in order to master it. This begs the question: how much room is left for emerging startups? Remember that product led growth is a journey.

Scale 40

Scale Startup Technical Review Software Review 40

SmartKarrot

DECEMBER 14, 2022

Determine customer service requirements by maintaining contact with customers; operational and new client implementation teams; conducting surveys; benchmarking best practices; analyzing information for Quarterly Business Reviews. manage the account management team, driving customer engagement and subscription renewals.

Customer Success 19

Customer Success Technical Review Scale Systems Review 19

Sales Hacker

OCTOBER 7, 2021

Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. I went through a VP of Sales Program with SaaSy Sales Leadership — the moment I realized I didn’t want to be a VP of Sales. She is a Speaker and Hostess for LinkedIn Live. What is one a-ha moment you’ve had in your sales career?

Scale 136

Scale Sales Recruiting Sales Hiring VP of Engineering 136