Chart Mogul

JUNE 23, 2022

You might be hard-pressed by your AWS bill but you’re not going to start replacing the engine to lighten the load mid-flight. If you’re finding yourselves thinking “I’m not sure if we can 100% trust our metrics” — happy to get you set up with ChartMogul for comparison & data audit. Further Reading.

SaaS 52

SaaS DevOps as a Service Marketplace as a Service Forecasting 52

SaaStr

MAY 15, 2024

In many ways, they have to do better with UI/UX, onboarding, and conversions. In B2B, the classic metric for this is 2% now and was 2% in 2006. In B2B, you also have fixed costs, but you can diversify monetization based on tokens or seats, or in the case of AWS, however you like. You can’t spend enough time on onboarding.

Subscription 270

Subscription Payment Features B2B Mobile 270

OpenView Labs

SEPTEMBER 13, 2019

With value-based pricing , costs are tied to a value metric that aligns with usage. think of infrastructure companies such as AWS or CloudFlare, and platform services like Okta or Twilio. The most common metric executives use to measure the effectiveness of Customer Success teams is net revenue – either from retention or expansion.

Customer Success 43

Customer Success Revenue AWS Retention 43

Upscope

JUNE 9, 2021

Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. I don't have a thick skin, which probably made it about 15 times worse, but I still can't think about it without having awful flashbacks. What can we learn from this?

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

SaaStr

DECEMBER 20, 2023

For example, Google and AWS are already ZoomInfo customers, but only certain sub-segments within those businesses – not the entire org. The Takeaway — While 2024 should be a bit more predictable, the most important metrics ZoomInfo is focusing on now are utilization and engagement. What technologies do they use?

New CTO 260

New CTO Scale Sales Hiring AWS 260

SmartKarrot

JULY 27, 2021

Identify and help build out vital collateral for retention and onboarding. Apply here: [link] Role: VP/Head of Customer Success Location: Burlingame, CA, US Organization: Focal Systems As a VP/Head of Customer Success, you will plan, monitor, and analyze key metrics for the utilization and performance of our system within installed stores.

Development Team Review 10

Development Team Review Technical Review Customer Success Systems Review 10

SmartKarrot

NOVEMBER 18, 2020

Maximize customer retention metrics. Ensure product adoption by onboarding new customers and new teams. Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success. Identify, track, and improve the health status of each of your customers.

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

OpenView Labs

OCTOBER 23, 2019

Google Apps had captured significant market share, AWS was growing exponentially and Windows platforms were no longer the only game in town. Eliminating friction in onboarding, implementation and the product itself is all core to achieving the best outcomes. Fast forward to 2013, and a lot had changed.

Innovation 41

Innovation Outsourced Development AWS Technology 41

User Pilot

APRIL 21, 2023

To carry out product analysis, you need to track relevant product metrics , like Customer Acquisition Cost (CAC) and retention rate. Product analytics metrics you should be tracking There’s no product analysis without product analytics metrics. What metrics do you need to track? Their choice depends on your goals.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Onboarding Retention 98

Sales Hacker

AUGUST 7, 2020

Amazon Web Services (AWS). Onboarding & Enablement Manager – Solutions Engineering. Praxis Metrics. Post-Acute Sales Representative. Medline Industries, Inc. Senior Strategic Account Executive. Jellyvision. Kate Vango. Enterprise ENGR Business Development. Rita Jusztina Varga. HERA by Hotel ResBot. Natalie Vicas.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

Sylvia Ng

FEBRUARY 17, 2016

Understand the difference between data, metrics, and KPIs. Work across the stack: mostly Python/Flask, PostgreSQL, JavaScript (React/JQuery/Backbone) and working with AWS. Onboard and optimize new channels. Closely monitor core metrics as well as uncover insights not yet appreciated. Google Analytics, Clicky).

Engineering 74

Engineering Growth Hacking Scale Social Media 74

OpenView Labs

FEBRUARY 3, 2022

This metric represents how long it takes, in months, to pay off the costs of acquiring a given customer on a gross margin basis. AWS and other infrastructure providers have been using UBP for nearly a decade. These metrics are an indicator of product-market fit. Here’s what we learned: 1.

Headcount 73

Headcount SaaS Compensation Acquisition 73

CloudGeometry

FEBRUARY 7, 2022

The AWS Well-Architected Framework is one such approach that helps adopt architectural best practices (whether or not you run on AWS) and adapt continuously. Another essential benefit of identity in a tenant context is that it aids in capturing and analyzing events from logs & metrics.

Well Architected Framework 130

Well Architected Framework SaaS AWS Construction 130

Frontegg

JUNE 17, 2021

This will let you achieve optimal security and performance metrics, but these boxes will not be fully utilized. High onboarding frequency scenarios. The result – lowered operational costs Feature Rich and User Friendly – Onboarding is significantly faster and easier. Going the Amazon Web Services (AWS) route?

ECS (Elastic Container Service) 97

ECS (Elastic Container Service) multi-cloud Kubernetes K8S orchestration (Kubernetes) Scale 97

SaaStr

MAY 15, 2020

Not just rollout and onboarding, but then, what does success look like? If you think, Harry, at the very base level of the hierarchy, the basic needs, which are physiological and safety, what that translates to customer success as I look at it is implementation, onboarding, you answer my questions quickly, you handle my basic needs.

Sales Hiring 194

Sales Hiring Scale Technical Review Outsourcing Services 194

SaaStr

JULY 1, 2020

We can save companies $100,000 on their AWS bill. Everybody wants to save $100,000 on their AWS bill right now. We want to tell anybody that listens, you can save $100,000 on your AWS bill and demos are actually as high as they’ve ever been in late stage tech. The metrics have changed on top of the funnel.

Merchant Services 181

Merchant Services Scale Sales Recruiting Sales 181

Intercom, Inc.

JANUARY 24, 2019

It’s less expensive than it’s ever been in terms of actually getting a product to market, whether it’s leveraging platforms like Salesforce or GCP or AWS or Heroku. But I think that Salesforce helped to establish the business optics – if not the metrics and KPIs – that are needed to actually effectively run a business.

Scale 151

Scale Machine Learning Artificial Intelligence AI 151

Mucker Capital

APRIL 6, 2023

If you have a very complicated product–for example you sell AWS or you sell Snowflake–those are infrastructure products. Should they focus on the setup, the onboarding flow, the free user experience? What categories or areas (activation, onboarding, monetization, potential stages of the funnel, etc.) What should they avoid?

Startup 52

Startup Scale CTO Hire Outsourced Development 52

Intercom, Inc.

OCTOBER 12, 2021

You’ve probably had at least one awful support experience where automation has been used to disastrous effect. It takes longer to onboard generalists as there’s a much wider range of things they need to learn, so having fewer topics for someone new to work on means that they can hit the ground running, faster.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

OPEXEngine

DECEMBER 15, 2020

Work their answers into your onboarding content, create customized campaigns for different stages of the lifecycle, and keep customers engaged by anticipating their needs before they’re even aware they have any. I’m sure they’re reducing their number on churn, but they’re awful companies. We can do better.

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

Baremetrics

FEBRUARY 19, 2018

Proper expense categorization improves your visibility into your company’s spending while enabling more accurate metrics and forecasting. As a result, we typically spend the first couple of weeks with a new startup helping their bookkeeper to re-categorize their expenses before we can even begin forecasting or calculating metrics.

Startup 81

Startup DevOps as a Service Customer Lifetime Value SaaS 81

ChurnZero

SEPTEMBER 30, 2021

For example, I think of AWS. Whenever the VP of Sales came to a meeting about numbers and data and metrics, whatever reporting, he never showed up without his sales operations. From people, metrics, processes, they’re really helping layer in the different layers of that foundation. I’ll just share a quick story.

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

SaaStr

OCTOBER 16, 2020

So the external one is, the metrics bore out that we have made the right decision here. Paul Rosania: If you have a great product and the promise that you’re making to someone really is just a matter of getting them onboarded and they will actually see a little bit more productivity in their Workday. Were there lessons from it?

CTO Coach 171

CTO Coach Sales Hiring CTO Hire Software Review 171

SaaStr

OCTOBER 17, 2019

And we were using a solution from Amazon AWS… We had one big issue first, which was a number of regions they were supporting were not the same vendors. Meaning like in the onboarding flow of our users, it was taking a few minutes to set up the account, which was causing a huge drop in the process.

Scale 123

Scale Scaling CTO Hire Part-Time VPE 123

SaaStr

JUNE 1, 2021

You guys are much more thoughtful around the metrics that you track and knowing that churn and retention is important. They’re onboarding, and their job is to make the customer successful and help them use the features of the product. I’m going to tell you the mistake we made and I think most SaaS companies make.

Part-Time VPE 230

Part-Time VPE Technical Cofounder CTO Hire New CTO 230

OpenView Labs

JUNE 25, 2019

CAC, and more specifically CAC payback (how long it takes to recoup your customer acquisition costs), are key SaaS go-to-market metrics, and leading businesses make the metric a board-level priority and have ongoing discussions to ensure that CAC payback is consistent and predictable. Benchmarking: CAC Payback Goals.

Scale 40

Scale Development Team Review Software Review Benchmarks 40

Outseta

MAY 8, 2020

There’s an awful lot of nuance here and the devil is in the details. Best of breed SaaS companies are also hugely data driven, relying on metrics, KPIs, OKRs and other measures to manage their businesses—tech is way ahead of many other industries in this regard, which is largely a good thing.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

SaaStr

SEPTEMBER 13, 2020

We’ve all seen AWS and what they’ve done with their platform. Number two, we really want companies to report and track these metrics early. We’re looking at every single metric and figuring out, how to convert that a little bit better, a little bit better, a little bit better? It is staggering. Be confident.

Sales Hiring 161

Sales Hiring Scale Payments Cloud 161

Sales Hacker

SEPTEMBER 14, 2021

Everything from sourcing, finding the right candidates to onboarding, and then managing the employee experience once folks come on board. I actually was supposed to go to AWS and he called me and he said, “Hey, I’m going to go work for Paul Allen.” I was working with HR on his behalf, of finance.

Sales Recruiting 80

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 80

Intercom, Inc.

JANUARY 3, 2020

I suppose it’s ironic, given what you’re saying, that I’ve tried to start using it multiple times and set up the customer onboarding and ended up cancelling or postponing multiples times in a row. Paul: Yeah, I’ve never gone through their manual onboarding process because it got scheduled and rescheduled and then I gave up.

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118

SmartKarrot

JANUARY 18, 2022

Companies can create content that increases conversions and dialogues by using the tool’s metrics. The company offers many solutions that help to automate all of the sales process’s repetitive chores, such as sending follow-up emails and tracking engagement metrics.

SaaS Payments 11

SaaS Payments Payment Solutions Payment Methods Payments 11

Sales Hacker

NOVEMBER 10, 2020

And every week we’re onboarding three to four to five teams. I’m going to know every single metric in the business. They’re awful. We launched it last year. We have a few thousand folks that use the tool every day. And in the summer, we launched our org paid product. Sam Jacobs : That’s awesome.

VP of Engineering 75

VP of Engineering Scale Development Team Review Technical Review 75

User Pilot

AUGUST 16, 2023

To ensure that staff knows how to use the tools and are familiar with the guidelines, develop onboarding , training, and mentoring programs. Finally, they could act on the insights by modifying the onboarding flow and triggering contextual in-app messages to drive engagement and activation. What is data democratization?

Data 98

Data Technical Review Government Data Analysis 98

Sales Hacker

OCTOBER 7, 2021

are just as critical as understanding the fundamental SaaS metrics such as LTV/CAC, payback, etc. Depending on the company that you are starting your career with, there could be varying levels of support when it comes to onboarding, management, training, etc. Understanding how various decisions impact the company’s margin (e.g.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

MARCH 31, 2024

” “I hated Katie at that company meeting, it was awful.” Some people think of Glassdoor as a vanity metric, Glassdoor has actually done a great amount of work showing that the economic returns of folks with high Glassdoor ratings are actually higher than those with lower. ” “Our benefits are terrible.”

Part-Time CTO 265

Part-Time CTO CTO Hire CTO Coach CTO 265