Baremetrics

JUNE 22, 2020

Be honest: are your onboarding emails actually getting users excited about your product? The onboarding process is obviously make-or-break if you’re in SaaS. In this guide, we’ll hook you up with some onboarding email templates to do exactly that. And who knows, maybe you’ll be our next success story. Here’s to hoping!

Onboarding 96

Onboarding Engagement AWS Software Review 96

SaaStr

JANUARY 2, 2024

Next, they moved to credits, which are very popular, with AWS and Google Cloud being great examples of companies that are always giving credits out to startups. At Zendesk, they spent a lot of time onboarding new partners, but only a small percentage were actually sending startups to them. It amounted in a lot of wasted time.

Startup 187

Startup Scale Underperforming Technical Team AWS 187

Tom Tunguz

MARCH 8, 2020

Marketplaces: AWS marketplace, Heroku marketplace, Salesforce marketplace. The more streamlined the customer onboarding, the more effective marketplaces will be for you. Your customers may not know that it’s your product under the hood, so while you may gain a bunch of revenue, your brand equity won’t appreciate.

Scale 319

Scale AWS Consulting Sales Enablement 319

Intercom, Inc.

MARCH 26, 2020

We are conducting interviews and onboarding new employees remotely. All of Intercom’s production infrastructure is provided as a service to Intercom by Amazon Web Services (AWS). AWS is the leading cloud provider in the industry, and we leverage their portfolio of globally redundant services to ensure Intercom runs reliably.

AWS 192

AWS Scale Business Cloud 192

SaaStr

DECEMBER 26, 2022

The role of AWS, Azure, and Google Cloud Marketplace is becoming increasingly important. “45% Categories like customer success, learning management platforms, and onboarding software are witnessing increased investments. . Tackle.io’s 2021 state of cloud marketplaces report highlighted a similarly dramatic shift.

Software Review 200

Software Review Software Azure Cloud 200

CloudGeometry

MARCH 22, 2022

If the architecture specifies tracking of user-level activity, it’s not difficult to slice-and-dice the log data to select for a user parameter (such as with a JWT token ), or using tags to match user/tenant activity to the per unit billing that AWS itemizes in your monthly cloud bill. There are limitless possibilities.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Baremetrics

OCTOBER 28, 2021

If you’ve seen our recent articles on AWS migration, the updated stripe integration and the acquisition of Flightpath Finance, it will come as no surprise to you that our team is getting pretty busy! Here are the teams we want to introduce you to: Onboarding Specialists We’ve developed a team of 7 onboarding specialists.

AWS 94

AWS Forecasting Onboarding Finance 94

CloudGeometry

FEBRUARY 7, 2022

The AWS Well-Architected Framework is one such approach that helps adopt architectural best practices (whether or not you run on AWS) and adapt continuously. This allows shared services such as logging, object storage, user onboarding, etc., to be leveraged across multiple tenants.

Well Architected Framework 130

Well Architected Framework SaaS AWS Construction 130

User Pilot

MAY 10, 2023

They include: Userpilot’s new AI writing assistant helps its users generate, edit, or improve content for their onboarding and in-app messages. Amazon grants its AWS customers access to its recommendation engine to help them personalize their user experience. or onboarding messages.

Artificial Intelligence 63

Artificial Intelligence AI Search AI Machine Learning 63

Intercom, Inc.

APRIL 19, 2018

I started at Amazon before they had Amazon Web Services (AWS) so I was lucky enough to see AWS born out of the guts of all of the great operations work done for the amazon.com retail website. You can think of them beginning from very base infrastructural technologies, and in our case we’re betting exclusively on AWS as a cloud vendor.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

CloudGeometry

JULY 8, 2021

and onboarding new customers. Well-Architected Framework scorecard : One of the great advantages AWS has over other cloud providers is what it learns from the Amazon consumer eCommerce business. Bottom-up cost transparency is a key feature of any public cloud platform. See a useful background talk from their CTO Pini Reznik here ).

Well Architected Framework 130

Well Architected Framework CTO Hire Payment Methods Payment Solutions 130

User Pilot

APRIL 30, 2024

Appcues enhances user onboarding, adoption , and retention with targeted walkthroughs, in-app messaging, and feature adoption tools. Key examples are Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform, which provide scalable resources like virtual servers and storage. What are the benefits of the SaaS model?

SaaS Payments 82

SaaS Payments Payment Services Payment Methods Payment Solutions 82

User Pilot

AUGUST 16, 2023

To ensure that staff knows how to use the tools and are familiar with the guidelines, develop onboarding , training, and mentoring programs. Finally, they could act on the insights by modifying the onboarding flow and triggering contextual in-app messages to drive engagement and activation. What is data democratization?

Data 80

Data Technical Review Government Data Analysis 80

User Pilot

JANUARY 26, 2024

Provide onboarding experiences personalized to unique user needs to reduce time-to-value. For example, self-service onboarding and resources can dramatically reduce the number of support tickets. For example, your AWS bill will most likely go up, but this is the case regardless of the growth model.

SaaS 80

SaaS Acquisition Onboarding Retention 80

CloudGeometry

MARCH 3, 2022

This has consequences both for the cost of onboarding a customer, as well as the cost of maintaining the customer during the discovery period. When you are solving a relatively new problem for your particular set of customers: the time required to make a decision about subscribing to your platform may be longer.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

Frontegg

JUNE 17, 2021

High onboarding frequency scenarios. The result – lowered operational costs Feature Rich and User Friendly – Onboarding is significantly faster and easier. Going the Amazon Web Services (AWS) route? Your SaaS tech stack should ideally be powered by Python, React, and AWS programming combo. What’s it right for?

ECS (Elastic Container Service) 97

ECS (Elastic Container Service) multi-cloud Kubernetes K8S orchestration (Kubernetes) Scale 97

Intercom, Inc.

MARCH 16, 2022

We educate our engineers in these policies and processes throughout their Intercom careers, from employee onboarding to performance reviews. Rather than slow our engineers down, we invest in systems and build a culture around what it means to build fast and safe. We manage risk and respond instantly when things go wrong.

Software Review 118

Software Review Technical Review Management Systems Review 118

OpenView Labs

JANUARY 27, 2021

From these conversations, I learned a ton about what devs are looking for in a software website, in developer documentation, in onboarding, and even in sales interactions. Do you need your prospective buyer to connect your tool into their AWS account and then load in a ton of data in order for them to see the product in action?

Development 105

Development DevOps as a Service Software AWS 105

Stax

APRIL 18, 2024

Microsoft Azure, Amazon Web Services (AWS), or Salesforce AppExchange). Providers can further enhance it with user-friendly onboarding experiences, including webinars, templates, or pre-built configurations. For ISVs, this means developing applications that can run on various platforms such as Windows, macOS, Apple, or Android.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

User Pilot

APRIL 21, 2023

It’s useful for optimizing your user onboarding and pricing plans. It’s another metric that you should track to improve your user onboarding processes. Cohort analysis also helps you assess the impact of changes to the product functionality or onboarding practices. A secondary onboarding tooltip.

Underperforming Technical Team 92

Underperforming Technical Team SaaS Onboarding Retention 92

User Pilot

FEBRUARY 15, 2024

This includes user in-app behavior data, like completed events, engagement with specific features or onboarding flows , as well as in-app survey responses. The data is stored in AWS (for 2 years only), so you don’t own it. Thanks to that, Salesforce users enhance their contact databases with Userpilot data.

Cloud 87

Cloud Engagement AWS Data 87

BetterCloud

JANUARY 8, 2021

User Lifecycle Management (ULM) is the practice of onboarding, offboarding, and managing user accounts on a day-to-day basis. Automation with SaaSOps is crucial to onboard and offboard in a way that’s scalable and error-free, and consistently maintain access control based on real-time roles. In AWS, these attributes are called tags.

Azure 52

Azure AWS Scale Technical Review 52

OpenView Labs

FEBRUARY 3, 2022

AWS and other infrastructure providers have been using UBP for nearly a decade. To improve net dollar retention, examine just how you’ve designed your product packages, pricing model , customer onboarding, and sales compensation. Focus on nailing your onboarding experience to create happy self-sufficient customers from the start.

Headcount 73

Headcount SaaS Compensation Acquisition 73

Frontegg

MAY 27, 2021

But back to the product side, adopting PLG means creating the optimal user journey to engage the customer from the login stage onwards – seamless login, onboarding, subscriptions plans, built-in security, and support features all need to work in tandem to create the best results. This metric is a strong future revenue indicator.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

BetterCloud

APRIL 15, 2020

AWS was launched in 2006, and the term “DevOps” was first used in 2009. Then you must manage a subset of those apps, including controlling access and authentication, as well as automating user lifecycle management (like onboarding and offboarding). Fatunla: Our process for onboarding to apps is seamless and fully automated.

Management 52

Management GCP(Google Cloud Platform) AWS SaaS 52

Intercom, Inc.

JULY 24, 2018

If you’ve ever tried hiring, onboarding and training a brand new team, you know how challenging that can be. You can get an awful lot of focused work done in the quiet of your own home, and of course you’re free to rock your pyjamas all day long if you please. We felt like we were growing something from scratch.

Sales Hiring 149

Sales Hiring Company Culture Scale Customer Support 149

User Pilot

FEBRUARY 21, 2023

For example, you can create segments based on: event completion – frequency, number, time-frame demographics User segmentation enables you to: better understand the behavior of specific user groups if combined with an adoption tool, you can target users with personalized communications and onboarding experiences Heap Segmentation.

Software Review 93

Software Review Underperforming Technical Team Technical Review Systems Review 93

SaaStr

JULY 1, 2020

We can save companies $100,000 on their AWS bill. Everybody wants to save $100,000 on their AWS bill right now. We want to tell anybody that listens, you can save $100,000 on your AWS bill and demos are actually as high as they’ve ever been in late stage tech. We found something that works. Jason Lemkin: Got it.

Merchant Services 179

Merchant Services Scale Sales Recruiting Sales 179

Intercom, Inc.

OCTOBER 12, 2021

You’ve probably had at least one awful support experience where automation has been used to disastrous effect. It takes longer to onboard generalists as there’s a much wider range of things they need to learn, so having fewer topics for someone new to work on means that they can hit the ground running, faster.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

OpenView Labs

MARCH 4, 2021

They invest in a frictionless customer onboarding experience and high quality support so that new users get hooked on the platform. Some of those will pay off spectacularly—and the company will directly share in that success. Top-performing companies open up the top of the funnel by making it free to sign up for their products.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

ProfitWell

DECEMBER 19, 2019

From AWS and cloud storage providers to hosting companies and internal servers, building a secure SaaS product starts at this base layer. Whenever you onboard new customers or push important updates to current ones, make sure that you’re actively reaching out to let people know how it will impact their security. Infrastructure.

SaaS Payments 74

SaaS Payments Payment Services Technical Review Payment Methods 74

Chart Mogul

JUNE 23, 2022

You might be hard-pressed by your AWS bill but you’re not going to start replacing the engine to lighten the load mid-flight. If you think about your DevOps, moving from one cloud infrastructure setup to another is quite a demanding task that requires resources and manpower. Although, you might drop the training wheels pretty fast.

SaaS 52

SaaS DevOps as a Service Marketplace as a Service Forecasting 52

SaaStr

JULY 10, 2020

We know about Zoom and we know about Slack and we even know about AWS, but look at these other categories. But when folks have time for discovery is better onboarding. I mean better onboarding of prospects during trials and discovery, and better onboarding of new customers. Make your onboarding awesome.

Scale 188

Scale Sales Hiring Pricing Sales Recruiting 188

OpenView Labs

SEPTEMBER 13, 2019

think of infrastructure companies such as AWS or CloudFlare, and platform services like Okta or Twilio. Becoming intrenched across the company leads to greater value delivery and product stickiness, but variable pricing raises the stakes on onboarding and user adoption.

Customer Success 43

Customer Success Revenue AWS Retention 43

Baremetrics

FEBRUARY 19, 2018

one related to selling your main product such as subscription services, and another for billings from your onboarding/consulting sales. For example, Amazon Web Services or AWS in the bank description is very likely to go to Cost of Revenue under Hosting. Sales & Marketing. Next, we set up your Sales & Marketing (S&M) costs.

Startup 81

Startup DevOps as a Service Customer Lifetime Value SaaS 81

Mucker Capital

APRIL 6, 2023

If you have a very complicated product–for example you sell AWS or you sell Snowflake–those are infrastructure products. Should they focus on the setup, the onboarding flow, the free user experience? What categories or areas (activation, onboarding, monetization, potential stages of the funnel, etc.) What should they avoid?

Startup 52

Startup Scale CTO Hire Outsourced Development 52

Intercom, Inc.

JANUARY 24, 2019

It’s less expensive than it’s ever been in terms of actually getting a product to market, whether it’s leveraging platforms like Salesforce or GCP or AWS or Heroku. Just from a platform perspective, we can look at it: everybody knows from the AWS perspective how inexpensive it is to go to market.

Scale 151

Scale Machine Learning Artificial Intelligence AI 151