Audacix

JULY 28, 2022

There are the most obvious and often quoted reasons for investing in robust application security standards and processes: It helps to protect your business. A cloud server, like an AWS EC2 instance, is still a server. The only difference is that it is sitting in AWS' datacentres, rather than in your office. Great question.

Cybersecurity 52

Cybersecurity Underperforming Technical Team AWS Scale 52

OPEXEngine

JUNE 11, 2020

The product is hosted by the vendor or a 3 rd party (like AWS). SaaS affects the vendor’s financials primarily in that the vendor is carrying the cost of the hosting and updates of the product (COGs), and the vendor has to invest in customer success and other programs to ensure retention (can affect COGs, Sales, and Marketing.

SaaS Payments 52

SaaS Payments Payment Solutions Subscription Payment Features 52

Frontegg

MAY 27, 2021

Making the bottom-up shift: You are shifting from the top-down to a bottom-up mindset, which means more money and time to invest in R&D efforts. This innovative software tool is a proven and tested customer engagement booster. Before getting started with PLG, you need to make sure that. Also, there is less pressure on Sales.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

OPEXEngine

JANUARY 11, 2022

For example, technology companies like AWS, GCP, and Snowflake offer no contracts for customers interested in using their self-service option or beta-testing the solution. The shift to consumption-based pricing impacts the customer engagement model significantly; it requires companies to focus on driving continual consumption.

Pricing 52

Pricing Payment Solutions Outsourced Development Compensation 52

Sales Hacker

DECEMBER 3, 2019

The content that resonates best with buyers discusses issues and tells great stories, says Cameron Tanner at AWS. But investing time in building that expertise can slow reps down. This gives you the insight to continuously improve your content creation efforts. Create content to inform and prequalify buyers.

Sales Enablement 84

Sales Enablement Artificial Intelligence Branding Sales Hiring 84

Intercom, Inc.

DECEMBER 13, 2018

Here are five quick takeaways: Workplace believes that by giving a voice to everyone and reducing the distance between the HQ and the front line, great things happen to employee sentiment, engagement, productivity and automation. That’s why they’re trying to turn the company into a community. Different products require different visions.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

OpenView Labs

FEBRUARY 2, 2021

There’s also the need to engage prospects to actually consume that content and take action. Examples of SaaS companies that have adopted this pricing model: HubSpot, Zocdoc, Salesforce, and AWS. But it doesn’t end there. This is where storytelling comes in. It provides a seamless expansion path as customers get hooked on a product.

Product Marketing 58

Product Marketing Trends Scale Marketing 58

Frontegg

OCTOBER 14, 2020

Before AWS, engineering teams had to scale their own infrastructure. We were the first to recognize Frontegg and the fundamental gap in the SaaS market, the startup had identified, as well as the first to invest in the company” says Noga Kap , Managing Partner at i3 Equity Partners. “We

DevOps as a Service 52

DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

SaaStr

DECEMBER 20, 2019

292: Manny Medina is the Founder & CEO @ Outreach, the market leading sales engagement platform that turns your team into a revenue driving machine. In Today’s Episode We Discuss: * How Manny made his way to found the leader in sales engagement from product management at Amazon and Business Development @ Microsoft. *

Scale 140

Scale Sales Hiring Construction Education 140

OpenView Labs

MARCH 16, 2021

Customer engagement software Twilio offers deeper discounts when a customer commits to usage for an extended period. AWS takes this a step further by allowing a customer to commit in advance, but still pay for their usage as it happens. The best usage-based companies invest heavily in predicting customer consumption.

Pricing 52

Pricing Payments SaaS Payments Payment Solutions 52

SaaStr

JUNE 3, 2020

And we’re also pleased, now to have almost a hundred thousand different SaaS products listed there, and being backed by a hundred million dollars from LinkedIn and some great investors that do allow us to keep investing in this marketplace. And companies in general, are also right now, investing more in software and digital.

Software Review 176

Software Review Scale Technical Review SaaS 176

SaaStr

AUGUST 8, 2023

In 2014, storage had historically been Dropbox’s most significant cost driver, with hundreds of millions of dollars spent on AWS. They decided it would be in the company’s best interest to delete inactive user data, optimize metadata storage, and eliminate product features that increased storage but not user engagement.

Scale 178

Scale Finance Outsourcing Services Sales Recruiting 178

Sales Hacker

MAY 19, 2020

Our second sponsor is Outreach , the leading sales engagement platform. Outreach revolutionizes customer engagement by moving away from siloed conversations to a streamlined and customer-centric journey. What we observed is that an awful lot of top sellers already do this stuff. Go to chorus.ai/saleshacker Go to Chorus.ai/saleshacker

Scale 91

Scale Payment Methods Payment Services Sales Hiring 91

OpenView Labs

FEBRUARY 11, 2021

As a founder, you can use this 84 cents to pay salaries, office rent, dividends, or invest in R&D. It tracks the quality of engagement with your product and is a non-financial leading indicator of your product’s usage. For example, 84% GM means that for every dollar of product sold, a business keeps 84 cents.

Scale 52

Scale Payment Methods Payment Services Systems Review 52

OpenView Labs

OCTOBER 23, 2019

I’ve launched multiple companies, and I know that when you choose to turn a vision into reality, you’re committing to investing seven to fifteen years of your life in the project. Google Apps had captured significant market share, AWS was growing exponentially and Windows platforms were no longer the only game in town.

Innovation 41

Innovation Outsourced Development AWS Technology 41

SaaStr

OCTOBER 15, 2019

Mapistry is a small company and when we decided to make the move up market, we really had to invest a lot of time and a lot of resources into the effort, and if we didn’t do it in a smart way, we would be out a lot of money. Next we put together an engagement design and a cadence to really mobilize the account based approach.

Underperforming Technical Team 151

Underperforming Technical Team Sales Hiring compliance SMB 151

SmartKarrot

JULY 27, 2021

Provide due diligence and CS strategies for new potential company investments. Leveraging our collective technical expertise in AWS to help our customers succeed. Working closely with AWS representatives to drive new ideas and propositions to the market. Implement proper CS tracking and reporting.

Development Team Review 10

Development Team Review Technical Review Customer Success Systems Review 10

Upscope

JUNE 9, 2021

Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. I don't have a thick skin, which probably made it about 15 times worse, but I still can't think about it without having awful flashbacks. What can we learn from this?

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

Intercom, Inc.

AUGUST 30, 2022

And more importantly – which ones are really going to deliver a return on investment for your precious (and limited) budget? AWS – Cloud computing. Many of the biggest and best companies in the world use AWS – and many of them were once startups using AWS, too. Intercom – Customer engagement. Apply now.

Scale 163

Scale Payment Services Startup AWS 163

SaaStr

DECEMBER 13, 2021

Databricks’ CEO, Ali Ghodsi, shares why Open Source is becoming a multi-billion investment, why it’s taking over multiple industries, and why it’s here to stay. The developers you engage with often become your first adopters, who then become product evangelists—and they’ll help you scale and solidify trust within enterprises, too.

AI 240

AI Enterprise SaaS AWS 240

Audacix

JULY 18, 2022

Get DevOps tools to automate functional testing DevOps without automated software testing is like racing a Ferrari with the handbrake engaged. Tools require investment, but they also require planning to ensure that they are used by the right people in the right way. Get Cyber Chief Free Trial Idea 5.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

User Pilot

APRIL 30, 2024

This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. Userpilot is a leading B2B product growth tool that excels at in-app engagement , product analytics, customer feedback collection, customer support, and integrations. What are the benefits of the SaaS model?

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

SaaStr

JULY 20, 2021

It’s a brutal, awful slog in the start. I would say, it’s always good to call out just how awful it is to be a founder, to be an entrepreneur, because that is a unique perspective that you bring to the board room that no one else shares. The angel investors are people who invest their own money. David : Here we go.

Underperforming Technical Team 244

Underperforming Technical Team Sales Hiring AWS Business Model 244

Clouded Judgement

SEPTEMBER 19, 2023

You can find the original post here Today we’re very excited to announce our partnership and Series B investment in Tabular , the company behind Apache Iceberg. Typical data lake storage solutions include AWS S3, Azure Data Lake Storage (ADLS), Google Cloud Storage (GCS) or Hadoop Distributed File System (HDFS).

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

Casey Accidental

DECEMBER 11, 2023

This is part three in a series of posts related to some presentations I did for the TCV Engage Summit. I recently did a talk for TCV’s Engage Summit where I explained the different types of product expansion, when to start building that second product with a new value prop, and how to know if it’s successful.

Payments 113

Payments Scale Payment Solutions Technical Review 113

SaaStr

MAY 14, 2019

Tables have turned because I first met Mikkel when just after I was working for previous fund index, he had just invested. Mikkel : Well again, the public cloud, AWS, was the dominant leader. If it’s not engaging and super easy they aren’t going to use it. So I am here, I guess, about 7 years after we first met.

Cloud 183

Cloud Sales Recruiting Scale AWS 183

Intercom, Inc.

DECEMBER 2, 2021

The team is responsible for our entire marketing / engage / outbound / surface area, and they own being successful within that. And because we are not scared of shipping code to production on a Friday, I approved a pull request adding a subnet to our VPC AWS that Friday evening. This time, some automation that was owned by AWS.

Engineering 178

Engineering Technical Review Systems Review Underperforming Technical Team 178

SmartKarrot

OCTOBER 18, 2021

A good product with lousy support is the same as an awful product with good support in terms of customer retention. Engage with your customers on social media. The best way to develop a strong relationship with your customer is to engage with them through social media. Essentially, it all boils down to one thing: trust.

Social Media 10

Social Media Technical Review AWS Branding 10

Intercom, Inc.

OCTOBER 12, 2021

And with a greater impact on your customer satisfaction – and ultimately your company’s bottom line – it’s increasingly important to invest in your human support team as a real strategic lever in your business. Engage and retain your customers. Engage and retain your support team. Here’s why.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

Sales Hacker

AUGUST 18, 2023

Neil Weitzman , Fractional CRO and Founder at PORCH Bigger deals – more lumpiness in the business, longer cycle; CXO level engagement becomes a must. Seth Hammac , Global Partnerships & Alliances @ AWS Ok so what CAN you do to set yourself up for success? Invest in the Right Team This is a big bet.

Scale 67

Scale VP of Engineering Sales Hiring Enterprise 67

ChurnZero

OCTOBER 16, 2020

Their ongoing customer investment uniquely positions them to make withdrawal requests while still driving meaningful and profitable performance. Why would we replicate that awful and uncomfortable experience we have in the B2C world with our B2B buyers? He adds that every customer is a separate account that we’re hard-wired to balance.

Scale 98

Scale Customer Success SaaS Payments Sales 98

SaaStr

MAY 3, 2019

Episode 229: Manny Medina is the Founder & CEO @ Outreach, the market leading sales engagement platform that turns your team into a revenue-driving machine. In Today’s Episode We Discuss: * How Manny made his way to found the leader in sales engagement from product management at Amazon and Business Development @ Microsoft? *

VP of Engineering 144

VP of Engineering Sales Hiring Technical Review Development Team Review 144

SaaStr

NOVEMBER 13, 2020

Interesting for a couple reasons, but Sunil’s been investing in cloud internet since before almost anybody. So, not that many people have started so early in the career, so long in the space, and great investments that we know like Datadog and Fastly, and good at it. GP and founder of Amplify Partners. Jason Lemkin: Crazy.

Sales Recruiting 163

Sales Recruiting Development Team Review Technical Review Sales Hiring 163

SaaStr

SEPTEMBER 13, 2020

We’ve all seen AWS and what they’ve done with their platform. One of the early co-investments with my prior firm in Bessemer was in Shopify. If you look at companies like Cornerstone OnDemand, which we invested in a long time ago, it took them some time to get to 100 million of ARR. It is staggering.

Sales Hiring 157

Sales Hiring Scale Payments Cloud 157

Neil Patel

JANUARY 1, 2021

In addition to EMR/EHR capabilities, they include: Advanced reporting Patient engagement Revenue cycle management Telehealth. This can help practices decrease wait times, improve patient engagement, hit regulatory goals, and better manage risk. As robust as these solutions are, they are not just for large organizations.

Systems Review 143

Systems Review Healthcare Software Review Marketplace as a Service 143

SaaStr

DECEMBER 13, 2019

They’re buying a platform and as a result, what they’re going to be doing is probably saying we’re not going to be doing some other investment decisions because we know this company is likely to be able to solve this, and that’s what they’re basically talking about, number one. It’s not a formal dinner.

Technical Advisors 161

Technical Advisors Scale Technical Review Payment Solutions 161

Sales Hacker

SEPTEMBER 14, 2021

See how Outreach runs account-based plays, manages reps, and so much more using their very own sales engagement platform. And our more traditional marketing and then a ton of engineers because we’re working on product every single day and that investment needs to be big. Head to Outreach.IO/onOutreach

Sales Recruiting 79

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 79