SaaStr

APRIL 13, 2025

Parker Conrad, founder and CEO of Rippling (and previously Zenefits), makes a compelling case that the “focus above all” mentality is not just limitingit might be fundamentally wrong for many businesses. Payroll in the UK, like many business processes, is complex and interconnected. ” The compound startup alternative?

Startup 157

Startup Sales Hiring Underperforming Technical Team Cloud 157

Tom Tunguz

JANUARY 23, 2023

I’m watching public company earnings to identify early weaknesses in the software market. Machine Learning is a Secular Platform Change & a Growth Driver for Software The age of AI is upon us, and Microsoft is powering it. About 70% of commercial Office subscribers use Teams.

Azure 256

Azure Underperforming Technical Team Artificial Intelligence Machine Learning 256

SaaStr

NOVEMBER 8, 2022

How To Build A High-Performing Team And Retain Top Talent. Every leader needs to have a strategic playbook to build high-performing teams and retain top talent,” says Guan Wang, Global Director of Market Intelligence for Snowflake. . Stage 3: Employee Development. People are the most valuable asset of an organization.

Underperforming Technical Team 246

Underperforming Technical Team Technical Review Acquisition Company Culture 246

Intercom, Inc.

JUNE 1, 2021

As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. Challenge #1: Limited team bandwidth, resources, and budget.

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

Tom Tunguz

APRIL 14, 2019

Since writing The AI Agency: A Novel GTM for Machine Learning Startups , I’ve been meeting many companies who operate this way. These startups use machine learning to disrupt an industry traditionally dominated by agencies: law, accounting, recruiting, translation, debt collection, marketing…the list is long.

AI 203

AI Sales Recruiting Underperforming Technical Team Artificial Intelligence 203

Neil Patel

NOVEMBER 3, 2021

You can decrease overall costs while improving efficiency and machine learning processes with the right platform on your side. Data labeling is the process of analyzing raw data and labeling it to provide context to machine learning software, algorithms, and end-users. What Is Data Labeling? How Does Data Labeling Work?

Scale 133

Scale Outsourcing Services Artificial Intelligence Scaling 133

Andreessen Horowitz

SEPTEMBER 25, 2023

While a lot of the focus today is on the development of foundational large language models (LLMs) , the transformer architecture was invented only 6 years ago, and ChatGPT was released less than a year ago. Secondly, the biggest LLMs have been trained on datasets (e.g.,

Artificial Intelligence 139

Artificial Intelligence AI Scale VP of Engineering 139

SaaStr

OCTOBER 26, 2023

The problem is if you’re in business for any amount of time, the product gets a bit older. In a year like this, SMB is doing worse, with a lot more churn and startups going out of business. When looking at Greenhouse’s Enterprise business, many of them started when they were tiny. You have to do upmarket and then rotate back.

Sales Hiring 276

Sales Hiring AI SMB Scale 276

Intercom, Inc.

JULY 19, 2021

It’s clearer than ever that customers (and businesses) prefer conversational support. And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships.

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

Intercom, Inc.

JULY 15, 2021

When we think about design at IBM, we probably remember Paul Rand’s iconic Eye Bee M poster or the famous motto “good design is good business”. In fact, he and his team even created a set of guidelines called “ Everyday ethics for AI” to help designers and developers create systems that are trustworthy.

AI Search 245

AI Search AI Scale Machine Learning 245

Intercom, Inc.

SEPTEMBER 30, 2021

How can you develop the technology while making sure it really gets to the people who need it the most and has an actual impact on their lives? This is Scale , Intercom’s podcast series on driving business growth through customer relationships. For her, this is one of the most pressing issues of our time. What was that like?

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

Neil Patel

OCTOBER 4, 2020

For many business owners and marketers, analyzing and deploying data can be an intimidating prospect. For that reason, analytics agencies have emerged, whose aim is to help businesses leverage their data for better decision making and improved outcomes. A Well-rounded Team. Syncing With Your Team.

Artificial Intelligence 141

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 141

Intercom, Inc.

JUNE 23, 2020

The internet is moving more businesses and people online, and driving a huge increase in inbound support volume. The internet is also driving an explosion in customer choice, allowing them to easily switch to businesses who provide better experiences. There are massive risks for those who don’t follow.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

Intercom, Inc.

DECEMBER 12, 2018

In this guide we’ll show you how your business can navigate the martech landscape to build a lean, productive marketing stack, and how some of the fasted growing software companies are building theirs. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Technical Review 223

Technical Review Technology Scale Marketing 223

Intercom, Inc.

DECEMBER 8, 2020

But with so much data to consider, how can you define the help desk metrics that matter for your team? This can empower teams to take strategic action to improve their overall support experience for customers. This metric represents the average amount of time it takes your customer support team to settle a case once it’s opened.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? You will collaborate with engineering, design, and business teams to deliver cutting-edge mobile solutions that improve efficiency, user adoption , and overall product performance. Who would be a BAD fit for this job?

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

Neil Patel

FEBRUARY 18, 2020

At 16, I realized I was too young to get a high paying job, so I did the next best thing… I started a business. an hour picking up trash wasn’t enough to market my business, though. The developers that I had at that time estimated that I could do this for $30,000 to $45,000 a month. Don’t feel bad for me.

Artificial Intelligence 145

Artificial Intelligence Underperforming Technical Team Systems Review Machine Learning 145

SaaStr

JUNE 13, 2024

Every week, there are significant new developments in tech. There is budget for that, so you have to: Show the problems you’re solving What it means to a business Why that matters What it’s going to cost You can do that with AI, and now, people believe it can work. You can only sell real business value. It’s not a bad thing.

Scale 304

Scale AI Sales Underperforming Technical Team 304

Unbounce

SEPTEMBER 15, 2020

A lot of marketers are just too darned busy to follow up and optimize the stuff they’ve already shipped. Smart Traffic is a new Unbounce tool that uses the power of AI and machine learning to get you more conversions. You’ve got to trust in the machine learning to figure out what works best and what doesn’t.

AI 145

AI Artificial Intelligence Machine Learning Underperforming Technical Team 145

Sales Hacker

DECEMBER 30, 2020

That’s why the team at Sales Hacker decided to put together a statistics round-up showcasing how things changed in this year and where they’re likely headed in the future. 40% of businesses did not meet revenue targets in 2020. 70% of businesses claim that social referrals convert faster than any other type of lead.

Sales Hiring 132

Sales Hiring Sales Recruiting Underperforming Technical Team Revenue 132

Neil Patel

OCTOBER 5, 2020

But is it all bad? From a business perspective, you could argue that technology communication is beneficial. With this in mind, here’s a breakdown of everything you need to know about how technology affects communication with customers, plus how to use these developments to your advantage. Automate Communications.

Communication 145

Communication Technology Artificial Intelligence Social Media 145

Tom Tunguz

MAY 25, 2017

But as I went back last night and reread Porter’s Competitive Strategy, I was surprised to learn that Porter’s intended value chain analysis to be used also at the business unit and at the company level. Determining how to compete is a critical part of developing a startup idea. How to do that best? Use startup judo.

Startup 100

Startup Underperforming Technical Team Strategy Azure 100

User Pilot

JULY 14, 2024

Try Userpilot and Boost Your Feature Adoption to the Next Level Get a Demo 14 Day Trial No Credit Card Required Why is the core feature adoption rate important for SaaS businesses? Core feature adoption data can also guide product development. After all, PLG businesses are believed to be more customer-centric than SLG ones.

Benchmarks 105

Benchmarks Artificial Intelligence Underperforming Technical Team Onboarding 105

Sales Hacker

DECEMBER 20, 2021

The choices were simple: dive headlong into a decade’s worth of digital transformation , or go out of business. Businesses must take a step back, evaluate their software investments, and rework their implementations. And for 90% of customers, businesses are failing at onboarding. Define your core business objectives.

Investment 120

Investment Technical Review Underperforming Technical Team Artificial Intelligence 120

Sales Hacker

NOVEMBER 17, 2020

COVID-19 has put many businesses in the tough position of choosing what to cut rather than where to invest. But businesses are still looking for products and services that can help them adapt quickly and become more resilient, as well as plan for a post-pandemic future. But it didn’t happen overnight. Here’s how we did it.

Engagement 121

Engagement Underperforming Technical Team Artificial Intelligence Machine Learning 121

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. "AI-developed content can’t touch it [original research] on quality and value for a B2B audience," she says.  Tough question.

B2B 138

B2B Technical Advisors SaaS Payments Underperforming Technical Team 138

Neil Patel

JANUARY 25, 2021

The thing about data is it helps you make better business decisions. Can they actually help you achieve your business goals? To make sure you make the right decision, we’ve compiled a list of the best data analysis tools available that can help your business now as well as in the future. Or is your team less technical?

Data Analysis 137

Data Analysis Software Data Scale 137

How To Buy Saas

FEBRUARY 25, 2025

In fact, 92% of businesses say CRM software is crucial to achieving their revenue goals. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Both are industry leaders, but they cater to different business needs and audiences. Lets dive in!

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

AUGUST 21, 2023

Product managers often work in cross-functional teams and bridge the gap between multiple departments. Product managers need to put themselves in the shoes of company executives, other team members, and of course end users so a strong affinity for empathy will go a long way. What qualities do you look for in a strong product team?

Interviewing 98

Interviewing Underperforming Technical Team Sales Hiring Management 98

Neil Patel

JUNE 17, 2021

Customer satisfaction is crucial to the success of your business. percent of businesses surveyed in 2020 named customer experience as their number one priority over the next five years: What exactly do we mean by “customer satisfaction?” consumers who love a product or brand would ditch it after several poor experiences.

Underperforming Technical Team 142

Underperforming Technical Team Social Media Technical Review Software Review 142

Sales Hacker

NOVEMBER 21, 2019

Sales is traditionally a people-to-people business, but technologies like artificial intelligence are making expert sellers rethink the balance between human and machine. Leaders looking for ways to transform their bottom line should look to artificial intelligence to provide solutions. Understandably so.

Scale 99

Scale AI Search Artificial Intelligence AI 99

Sales Hacker

SEPTEMBER 15, 2022

In these challenging economic times, business as usual has been anything but – and like many sectors, B2B sales is in the midst of transition. 60% said they felt the need to bolster their in-house sales intelligence tools. Why your sales team is losing deals in 2022. 33% had poor sales demos.

Scale 123

Scale Technical Review Development Team Review Underperforming Technical Team 123

Neil Patel

MAY 3, 2021

It’s more likely to be UX design or software development. With the internet and software playing such an essential part in our lives, more and more skilled programmers are needed to develop and maintain the tools we need to thrive. This is why businesses need innovators in their marketing departments. What Are Coding Bootcamps?

Payment Methods 118

Payment Methods Cybersecurity Artificial Intelligence Payment Solutions 118

User Pilot

JANUARY 16, 2024

TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), Use ChatGPT to learn as much as possible about your rivals and your target market. Of course, this may not be enough to create a pricing model of your own.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

User Pilot

JANUARY 26, 2021

Only then can you integrate, analyze, and sharing that data across the business. It helps product and product marketing teams piece together and analyze the cross-channel data to improve their touchpoints. For subscription businesses (Think Slack or Dropbox), retaining customers is just as important, if not more, as acquisition.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

User Pilot

JANUARY 12, 2023

Here are what business outcomes you will get with UBA: Gain valuable insights into customer behaviors and segment them accordingly. Gain a better understanding of how customers interact with your product or service and make data-driven decisions about product development. Other ways include artificial intelligence and machine learning.

Artificial Intelligence 98

Artificial Intelligence SaaS Software Review User Experience 98

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105