Trending Articles

article thumbnail

Dear SaaStr: What Is The Smartest Thing a Boss Has Ever Said To You?

SaaStr

Dear SaaStr: What Is The Smartest Thing a Boss Has Ever Said To You? “You need to manage people.” I went fairly far, fairly quickly as an individual contributor. Even one that had several folks “reporting” to him. But I hadn’t really managed a team. One that I didn’t really want to manage. One that didn’t really need to do everything I told them to do.

article thumbnail

Mastering Early Lead Development with Mark Hunter

Predictable Revenue

This guide distills Hunter's wisdom into actionable steps to help founders improve their sales processes and drive sustainable growth. The post Mastering Early Lead Development with Mark Hunter appeared first on Predictable Revenue.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Dear SaaStr: What Are Some Early Red Flags That Your SaaS Solution Doesn’t Have Real Product-Market Fit?

SaaStr

Dear SaaStr: What Are Some Early Red Flags That Your SaaS Solution Doesn’t Have Real Product-Market Fit? The biggest red flag I’ve found is when the “insertion point” you think is 10x+ better than the competition … doesn’t end up being something customers highly value once you launch it. Sometimes the 1.0 is cool, oftentimes it is clever, but many times it just isn’t quite the innovation customers are willing to pay for.

article thumbnail

Clouded Judgement 5.24.24 - Software Environment Remains Strained

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now First Look at April Quarters Heading in to this week, software earnings have not been good. This week, we got a first look at companies reporting with April quarter ends (so we got the benefit of one incremental month of data).

Cloud 152
article thumbnail

Merchant Insider Report: Payment Insights for Software Leaders

From emerging payment technologies to the importance of intuitive software design, the world of embedded payments is rapidly evolving. How do you stay ahead while serving up what merchants really want in your software offerings? The Merchant Insider report is here to help, offering unique insights into the merchant perspective. It analyzes responses from over 500 merchants in the U.S. and spans key industries, so you can understand the challenges, preferences, and expectations that are shaping s

article thumbnail

What is the Best Payment Gateway for My SaaS or ISV?

USIO

Choosing the right payment gateway is a crucial decision for any SaaS (Software as a Service) business or ISV. This decision impacts your cash flow, user experience, and even your company’s reputation. With so many options available, it can be overwhelming to decide which payment gateway best suits your needs. Today, we’ll dive into why Usio is a top contender and why it might be the best payment gateway for your SaaS or ISV.

More Trending

article thumbnail

Emergence: Top Quartile Startups Are Still Growing 100% at $10m in ARR

SaaStr

So Emergence Capital put together a great report here on B2B startups, “Beyond Benchmarks 2024” , with a ton of great data across 664 software startups. One piece I loved is how 2023 growth rates compared to 2022 for Top Quartile Software Startups. Now to be clear, and I know this is a bit brutal — “Top Quartile” isn’t in general enough to get funded by VCs.

Startup 311
article thumbnail

The AI Trust Fall

Tom Tunguz

If I asked you, “When someone turns in a work assignment, how accurate is it? 80%, 90%, 95% or perhaps 100%?” We don’t think this way about coworkers’ spreadsheets. But we will probably think this way about AI & this will very likely change the way product managers on-board users. When was the last time you signed up for a SaaS & wondered : Would the data be accurate?

AI 126
article thumbnail

The Advantages for Prepaid Cards in the Unbanked Communities

USIO

Prepaid cards offer several advantages for unbanked communities, providing a bridge to financial services and offering a range of benefits that address specific needs. Here are some key advantages: Accessibility : No Credit Check : Prepaid cards are typically available without a credit check, making them accessible to those who might not qualify for traditional bank accounts due to poor or no credit history.

article thumbnail

What Is a Customer Pulse Survey and How to Use It For Feedback Collection

User Pilot

A customer pulse survey is a brief check-in that can help you identify and address the in-the-moment needs of your customers. Pulse surveys can help you spot actions that require immediate care, assess the impact of an internal or external event, and track your performance over instant and brief moments. In this article, we will examine what a customer pulse survey is, how it can benefit you, the right time to send it, and best practices for creating pulse surveys.

Scale 105
article thumbnail

The Top 5 Ways to Monetize Your Subscriber Base

Grow your revenue with iolo’s comprehensive guide designed for senior business leaders. Discover effective methods to deliver premium features and monetize your subscriber base for maximum profitability. Gain practical insights and learn new approaches to drive sustainable growth in your business. Download your copy and start expanding your business today!

article thumbnail

AI Overview’s Dangerous Fails + a Life Lesson

The Moz Blog

AI Overviews is meant to quickly deliver information to searchers, but it is delivering misinformation that ranges from plain bizarre to perilous to public health. Miriam rounds up some of the oddest AI overviews that have been spotted, explains why we’re being exposed to this feature and focuses on a famous reality-check anecdote.

AI 99
article thumbnail

5 Lessons Learned When Scaling Product-Led Growth and Sales Motions Beyond $100M with Cloudinary VP of Developer Experience Sanjay Sarathy

SaaStr

Building a $100M+ ARR business is no easy feat. Cloudinary VP of Developer Experience Sanjay Sarathy shares his journey to more than $100M and the lessons he learned along the way for building a PLG motion and an Enterprise sales motion. Let’s first start with how Cloudinary came to be. It was founded by three developers who owned a consulting firm previously, helping startups come to market.

Scale 274
article thumbnail

6 Best Accounting Apps for Small Businesses

Stax

Bookkeeping is an essential part of managing your business and it’s something you must oversee in order to remain profitable. Finding the best accounting apps can be overwhelming and difficult, as there are so many options to choose from. Thankfully apps are constantly making it easier to track and organize important data. Here’s a list of the ten best accounting apps for your business.

article thumbnail

Playing to Win vs. Playing to Make Plan: The Two Very Different Worlds of Silicon Valley

Kellblog

All strategy is a function of situation. Situation varies not only as a function of the individual company, but also of time. Remember that classic Silicon Valley strategy books were written in a different time and had some implicit assumptions built into them. For example, That you’re in a new category. That it’s a huge greenfield market, ripe for the taking.

article thumbnail

Generative AI Deep Dive: Advancing from Proof of Concept to Production

Speaker: Maher Hanafi, VP of Engineering at Betterworks & Tony Karrer, CTO at Aggregage

Executive leaders and board members are pushing their teams to adopt Generative AI to gain a competitive edge, save money, and otherwise take advantage of the promise of this new era of artificial intelligence. There's no question that it is challenging to figure out where to focus and how to advance when it’s a new field that is evolving everyday. 💡 This new webinar featuring Maher Hanafi, VP of Engineering at Betterworks, will explore a practical framework to transform Generative AI pr

article thumbnail

What Is Loyalty Segmentation? The Ultimate 2024 Guide

User Pilot

Loyalty segmentation helps you to tailor products, support, and marketing efforts by categorizing customers based on their loyalty levels. In other words, it lets you recognize and address each customer’s unique needs, making them feel valued and appreciated. Want to learn how to design an effective loyalty segmentation strategy and boost customer retention ?

article thumbnail

Apple Pay Recurring Payments: How it Works?

Subscription Flow

Apple Pay is the most widely used digital wallet both for online shopping and in-person purchases. Its user-friendly interface and versatile range of features has made it a popular choice for consumers since its debut in 2014. Apple Pay recurring payments, one of the evolving features of this payment method, simplifies subscription billing for customers by storing all their payment information and passwords in one place.

article thumbnail

How Much Does “Profitability” Matter in SaaS Today? Let’s Compare HubSpot, Veeva and DropBox. All Are At $2.5 Billion in ARR.

SaaStr

So the #2 topic in SaaS today is probably profitability and efficiency. #1 is AI. But profitability is a close second. And the message to founders is confusing. Yes, everyone has to be at least 2x as efficient as 2021, maybe more so. But … that’s not enough. You still have to grow. So what’s the trade-off? I pulled up 3 recent examples from the SaaStr 5 Interesting Learning series, and interestingly, all 3 are at ~$2.5B ARR: SMB leader HubSpot Enterprise vertical SaaS lea

SMB 273
article thumbnail

FSM Software: 7 Growth Tips for Field Service Management Software Providers

Stax

While remote work is all the rage these days, there is still very much a need for on-site services, particularly industries like construction, healthcare, utilities, and telecommunications. This is where field service management (FSM) come in. Field service is work delivered to the client on their site, instead of the company’s offices. Field service management software is a system that helps a company monitor and coordinate their employees’ activities off the company’s premises.

article thumbnail

Leading the Development of Profitable and Sustainable Products

Speaker: Jason Tanner

While growth of software-enabled solutions generates momentum, growth alone is not enough to ensure sustainability. The probability of success dramatically improves with early planning for profitability. A sustainable business model contains a system of interrelated choices made not once but over time. Join this webinar for an iterative approach to ensuring solution, economic and relationship sustainability.

article thumbnail

How to Leave the Best Possible Negative Review for a Local Business

The Moz Blog

Consumer feedback is an essential gift to local businesses, helping them continuously improve customer satisfaction, but it can be both effectively given and gratefully received with a little extra care for civility on both sides.

article thumbnail

12 Different Types of Customer Support For SaaS Companies

User Pilot

Customers aren't all the same, so you need different types of customer support to address the needs of different kinds of customers. Some may call you when in trouble, while others want to fix it without interacting with you. As a result, you need variety in your customer service solutions to properly assist each customer. This article explores 12 of the most important customer support types and how to approach them to consistently deliver outstanding customer experiences.

article thumbnail

The Science and Supply of GLP-1s with Carolyn Jasik

Andreessen Horowitz

As Ozempic, Wegovy, Mounjaro, and Zepbound capture the healthcare spotlight, we’ve developed a series of episodes that go beyond the headlines and take you into conversations with the specialists. Our first guest is Carolyn Jasik, MD, Chief Medical Officer at Omada Health. She gives us an overview of the science of satiety, the perspective from obesity-focused physicians, and the sometimes surprising lifestyle implications for patients on these medicines.

article thumbnail

RevenueCat: 12% of Paid Subscribers That Cancel … Come Back Later

SaaStr

RevenueCat is the dominant solution to manage subscriptions in the mobile world. Over 30% of U.S. mobile apps with a subscription use their API/SDK, and they have a massive data set. B2C customers are their bigger base, since that’s bigger on mobile than B2B. But many of the largest SaaS and B2B vendors, from Notion to other leaders, use RevenueCat as well to manage mobile subscriptions.

B2C 256
article thumbnail

Navigating the Future: Generative AI, Application Analytics, and Data

Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

article thumbnail

GTM 96: The Three Pillars of a Modern Go-To-Market Strategy Every Revenue Leader Should Know with Kelly Hopping

Sales Hacker

Kelly Hopping is currently the Chief Marketing Officer (CMO) for Demandbase where she is responsible for differentiating the go to market platform, increasing brand presence, and accelerating acquisition and conversion of potential customers. Prior to joining Demandbase, Kelly honed her start-up skills as the first CMO at HYCU, a series B, venture capital-backed data protection SaaS company.

Revenue 67
article thumbnail

Customer Lifecycle 101: What It Is and Why It Matters

Groove HQ

What are your customers going through, and how can your products or services help them? The customer lifecycle enables you to identify the answers to those questions. The term ‘customer lifecycle’ refers to the various stages a customer goes through in their relationship with your brand. It spans their journey from initial awareness all the […] The post Customer Lifecycle 101: What It Is and Why It Matters appeared first on Groove Blog.

article thumbnail

How to Improve Customer Perception [+ Examples for SaaS]

User Pilot

Customer perception can make or break your brand reputation. But why is customer perception important, and how can you improve it? Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! TL;DR Customer perception is the impression users have about a brand or product based on their interactions, experiences, and overall satisfaction.

article thumbnail

Open Models (w/ Arthur Mensch) and Video Models (w/ Stefano Ermon)

Andreessen Horowitz

For this episode, we’ve stitched together two archived episodes from the a16z Podcast , both featuring General Partner Anjney Midha. In the first half, from December, he speaks with Mistral cofounder and CEO Arthur Mensch about the importance of open foundation models, as well as Mistral’s approach to building them. In the second half (at 34:40), from February, he speaks with Stanford’s Stefano Ermon about the state of the art in video models, including how OpenAI’s Sora

article thumbnail

SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

article thumbnail

What Makes a Great VP of Marketing in SaaS: A Deep Dive with Jason and Dave Gerhardt, ex-VPM of Drift

SaaStr

Dave Gerhardt was VP Marketing at Drift, acquired for $1B, and then Privy, acquired for $100m, and now runs a great CMO/VPM community called Exit Five. Dave is OG SaaStr from the beginning, so we were able to have a pretty epic deep dive on marketing today, both at a senior level and a deep dive on content marketing as well: Why marketing should almost never report to sales The critical size of marketing teams today How to do content marketing well, and see real ROI from it How to make sure you

article thumbnail

The Top SERP Features in 2024 — Whiteboard Friday

The Moz Blog

In this Whiteboard Friday, Tom takes us through the top SERP features of 2024 by both presence and Share of Voice.

98
article thumbnail

Trending Reels on Instagram: How to Find Them + 9 of the Best From 2024

Buffer Resources

It’s no secret that Instagram Reels might be your golden ticket to building a following on the platform.  “The most effective way to grow on Instagram is to consistently create engaging reels, as reels are the best way to reach new audiences,” Instagram Creator Partnerships at Meta Carly Lynn said in a video shared by the social platform’s Creator account.

Trends 60