Chart Mogul

DECEMBER 18, 2024

SaaS companies experienced a boom in growth starting mid-2020 and into 2021. But the growth bubble popped in late 2021 when new business began to slow. Over half our team is focused on product development, ensuring we stay well ahead in Subscription Analytics while expanding our CRM offering.

Technical Review 52

Technical Review Benchmarks Innovation Payment Features 52

Chart Mogul

OCTOBER 23, 2024

Since 2021, year-over-year (YoY) growth for SaaS companies has steadily declined —largely because new business sales have slowed down significantly. With this system, everyone can access subscription revenue insights and understand how their actions impact the company’s bottom line. And it’s not just you.

Scale 52

Scale SaaS Retention Systems Review 52

Sales Hacker

DECEMBER 6, 2024

CEOs making these hires consistently highlight that specialization has become a key priority since 2021. Chasing down invoices?… In areas like security, infrastructure, and other highly technical products, CS roles increasingly require technical depth. Why is this? Is itpre-sales? Post-sales? Onboarding? Engagement?

Customer Success 107

Customer Success Technical Advisors Sales Hiring Scale 107

SaaStr

FEBRUARY 21, 2025

The company went public in May 2021, marking a significant milestone in Couremanche’s journey as a founder. Resilience Through the 2008 Financial Crisis During the 2008 financial crisis, when construction was hit particularly hard, Procore made a bold decision to switch from a licensing model to a subscription-based SaaS model.

Construction 242

Construction Education Leadership Company Culture 242

SaaStr

MAY 27, 2025

Billion in 2015 Second IPO in 2021, $10 Billion market cap Salesforce acquires them in 2025 for $8 Billion Man, it's a journey pic.twitter.com/Lmi9NPQbj6 — Jason SaaStr.Ai Informatica acquired for $8 Billion! But founded … in 1993! First IPO in 1999 First acquisition for $5.3 Market multiples compressed. Classic buy-fix-sell.

Acquisition 146

Acquisition Government AI Enterprise readiness 146

Clouded Judgement

MARCH 1, 2024

Subscribe now Shades of 2021 in Venture Markets Private markets are really starting to heat up, and I’m starting to see shades of 2021. ” I heard that a lot in 2021, and unfortunately not many call options hit… It’s hard to invest at 100x ARR and exit at 10x and make a return VCs aim for.

Cloud 317

Cloud AI Investment Metrics 317

SaaStr

APRIL 24, 2021

You pay a subscription for websites to help you sell stuff. But as Shopify scaled, its revenue as a percent of commerce on its sites — “Merchant Solutions” — began to eclipse its recurring SaaS revenues. Fast forward to day, Merchant Solutions is a much larger share of revenue than software subscriptions.

Merchant Services 360

Merchant Services SaaS Payments Payment Solutions Payment Services 360

SaaStr

MARCH 31, 2021

— Jon Ma (@jonbma) March 27, 2021. UiPath grew from 6,009 customers last year to 7,968 at January 2021, or 33% growth. Even if a lot of the revenue isn’t truly recurring SaaS revenue. — Jason BeKind Lemkin (@jasonlk) March 29, 2021. seed round. 2015: $1m rev. 2016: $3.5m 2017: $30m rev. 2018: $155m rev.

Outsourcing Services 362

Outsourcing Services Outsourced Development Payment Features Cloud 362

SaaStr

MAY 13, 2021

The post SaaStr Podcast #429 with ProfitWell Founder & CEO Patrick Campbell: “The Current State of SaaS Companies, Subscriptions, and Retention in 2021” appeared first on SaaStr. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin.

Retention 223

Retention Payment Features Subscription Customer Lifetime Value 223

SaaStr

AUGUST 30, 2021

From 10,000 customers in 2015 to 50,000 in 2021. Freshworks quintupled its customer base from 2015 to 2021. 62% of revenue from annual subscriptions. A reminder that, like Zoom , you don’t have to force annual subscriptions. A reminder that, like Zoom , you don’t have to force annual subscriptions.

Scale 361

Scale SMB Scaling Payment Features 361

Chart Mogul

SEPTEMBER 17, 2020

Answering the most common and most pressing questions about MRR to guide your 2021 planning. Monthly recurring revenue is one of the least exciting topics to take on in 2020. Because MRR is based on subscriptions, it has a strong forward-looking element. Example: A customer pays $60 for an annual subscription.

Payments 145

Payments Revenue Payment Features SaaS Payments 145

FastSpring

SEPTEMBER 9, 2021

According to SEPA rules, you must send your customers a pre-notification to inform them when they can expect a single payment or regular subscription to leave their bank account. These notifications can be sent by email, text message, phone, invoice, or in a letter. The last payment will be taken on September 22, 2022.

Payment Methods 148

Payment Methods Merchant Services Payment Solutions Payment Services 148

SaaStr

MAY 15, 2022

In 2021+, Yes. Unlocking Growth in the Internet Economy: a Perspective from Stripe Head of Invoicing, Suzanne Xie. A 4 Point Test To Know If You Are Ready to Hire BigCo Folks. When to Go Multi-Product in SaaS. Times Aren’t That Bad. But New Unicorns Are Going to Go on Pause for a Bit. Is it Really ARR? Top Podcasts This Week: 1.

Scale 272

Scale Sales Hiring Payment Features Marketing 272

SaaStr

JANUARY 24, 2022

Let’s say you receive a contract from a customer that outlines they will pay you $100 for the monthly subscription with an invoice of terms Net 30. Accrual accounting means you send the invoice for $100 to your customer in January, but will not receive the money until February. eSIgnatures are great, but they are just the start.

Finance 332

Finance Outsourcing Services Systems Review Technical Review 332

Chart Mogul

OCTOBER 20, 2020

We recently announced a new partnership and integration with Invoiced. The integration was created by the Invoiced team because they wanted to find a way to integrate their billing data with ChartMogul. What is Invoiced? At the same time, the product also allows them to provide a modern payment experience to their customers.

Payment Features 98

Payment Features Payments Payment Solutions SaaS Payments 98

SaaStr

APRIL 17, 2024

So it’s been a long IPO drought since HashiCorp was the last IPO of the Boom Times in December 2021. But now a second SaaS security leader has filed to IPO, Rubrik. But they are ar $780,000,000+ in ARR, with an 86 NPS and strong revenue growth at 29% overall and 49% in subscriptions (yes, it’s confusing).

Scale 298

Scale Pricing Scaling Cloud 298

SaaStr

APRIL 17, 2021

— Jason BeKind Lemkin (@jasonlk) April 16, 2021. Monetizing ecommerce via subscriptions, but not payment processing. Rather, it charges for software subscriptions to take payments on its websites. 70% annual, 30% monthly subscriptions. The founder of Squarespace still owns 36% of the company.

Payment Methods 337

Payment Methods Merchant Services Payments Payment Services 337

Zuora

MARCH 26, 2021

Highlights from the first ever global Subscription Experience, with insights on topics such as the rise of usership, pricing and packaging, the subscriber experience, the shift to subscriptions, and customer value from Xerox, Philips, Acer, PagerDuty, Schibsted, and more.

Payment Features 91

Payment Features Subscription Pricing 91

SaaStr

APRIL 12, 2022

Sellers using four or more products generated more than 10x the gross profit on average in 2021, compared to sellers only using one of Square’s products. #3. Going global is tougher in payments and fintech. Subscriptions and services are growing 72% at a $3B run-rate. A reminder of the power of going multi-product.

Payments 301

Payments SaaS Payments Payment Services Revenue 301

SaaStr

FEBRUARY 21, 2024

Blackline is one of the leaders in accounting software and invoicing-to-cash. Blackline had consistent growth of 20%+ in 2020, 2021, and 2022. After an incredible run as a solo female founder, Therese Tucker moved to the board a few years back. But when they needed that founder DNA, Therese came back last year. As CEO again.

Payment Features 287

Payment Features Scale Enterprise Software 287

SaaStr

AUGUST 28, 2024

Only 20% of Revenue from “SaaS”, 80% From Transactions and Float (Fintech) Bill started off 100% SaaS, and slowly and deliberately added payments. Fast forward to today, and only 20% of its revenue is from software subscriptions. But a reminder how software + payments can really work well, when it works. #3.

Payments 292

Payments Payment Solutions SMB Acquisition 292

SaaStr

JANUARY 31, 2021

“What it takes to raise capital in 2021 with Christoph Janz of Point 9 Capital” The fresh 2021 update of the classic SaaStr Funding Napkin. #2. “The Current State of SaaS Companies, Subscriptions and Retention with ProfitWell” A great update from a version of this data just after Covid hit. #3.

Scale 261

Scale Technical Review AI Sales Enablement 261

SaaStr

MAY 29, 2020

Still growing, but 30%+ more slowly that before : “Workday has lowered its subscription revenue estimates by up to $85m for fiscal 2021 in response to the COVID-19 crisis.” “ Sales in fiscal 2021 will be about $20 billion , down from an earlier projection of as much as $21.1 Analysts, on average, estimated $20.7

Healthcare 305

Healthcare Travel Benchmarks Payment Features 305

SaaStr

MAY 10, 2024

We did a recent Workshop Wednesday with the CEO of RevenueCat, which manages the mobile subscriptions for over 10,000 paying mobile apps — 30% of all U.S. mobile subscriptions. That’s a lot of apps. But 2023? It came roaring back.

B2C 282

B2C Mobile B2B Payment Features 282

Neil Patel

JANUARY 26, 2021

If you’re looking to grow your small business in 2021 and beyond, you need to organize every aspect of your company. Here’s how to stay organized in 2021 and beyond. Keep Track of Your Small Business’s Invoices and Payments. Every small business needs to manage payments, invoicing, and billing.

Payment Methods 144

Payment Methods Payment Solutions Payment Services Strategy 144

FastSpring

SEPTEMBER 17, 2021

Reason 1: To Introduce You to Digital Invoicing and Interactive Quotes, Our Latest Products. Earlier this year, we released Digital Invoicing , a new, easy way to create and send invoices directly from FastSpring — no PDFs or back and forth emails required. Reason 3: To Highlight Our SaaS and Subscription Business.

Merchant Services 146

Merchant Services Payment Features Payments SaaS Payments 146

Baremetrics

JUNE 15, 2021

Before going any further you might be thinking, "how can this strategy be implemented in a SaaS or subscription business?" Keep reading to see our answers to some basic, common questions about influencer marketing and how you can incorporate this in your SaaS or subscription business: Table of Contents. not on your life in general.

Payment Features 98

Payment Features Subscription Social Media Marketing 98

SaaStr

AUGUST 3, 2022

Zoom came out of 2020-2021 with SMBs no longer growing, but a huge boost in the enterprise. Payments still materially accelerating overall growth to 16%, and predicting revenue growth from payments and merchant solutions to more than double that of subscriptions and SaaS. More on that here.

Payment Methods 283

Payment Methods Merchant Services SaaS Payments Payment Solutions 283

Baremetrics

APRIL 6, 2021

ProfitWell is a cloud-based app that generates real-time financial and subscription metrics for data-driven SaaS enterprises. The recurring revenue growth platform provides users with valuable insights into subscription funnels and one-click analytics for Stripe. But ProfitWell does not benefit all SaaS companies.

SaaS Payments 93

SaaS Payments Payment Services Payments Payment Solutions 93

SaaStr

SEPTEMBER 22, 2021

— Ari Levy (@levynews) September 22, 2021. But again, payments is the vast majority of this revenue. True software subscriptions are just $6k a year or so, on average. #7. Was $5 billion right before the pandemic. Last April, the company slashed half its workforce as restaurant sales dropped 80% [link]. Now with a $30B (!)

Payment Methods 325

Payment Methods Payment Solutions Payments Cloud 325

SaaStr

DECEMBER 7, 2020

But we went on to host 5 incredible digital events that reached 100,000+ … and we’ll be back IRL in 2021. What’s a typical price increase I can expect when renewing my SaaS subscriptions? We were way, way early with rules on social distancing and more, but it wasn’t enough. More on that soon!

Venture Capital 335

Venture Capital Sales Hiring AWS Cloud 335

FastSpring

SEPTEMBER 16, 2022

Pricing positioning based on regional purchasing power (2 minutes): Note: Check out our Recession-Proof Pricing Report for a collection of data from the 2009 recession and the global inflation surge in 2021 to look for trends. How to Price a New Product. No matter what your business model, we meet you where you are. About FastSpring.

Pricing 146

Pricing Payment Solutions Payment Services SaaS Payments 146

SaaStr

FEBRUARY 14, 2021

. “How To Raise Your Next Round- What Does it Take to Really Raise Capital with Point Nine Capital” Christoph Janz updates his annual “funding napkin” on how VC looks in SaaS in 2021. A great real-time take from one of the top SaaS seed investors. #4.

Acquisition 241

Acquisition Payment Features Subscription Trends 241

Neil Patel

APRIL 12, 2021

They offer some of the best-known subscription boxes around, reflecting an increasingly popular (and potentially lucrative) business model. Why Should You Launch a Subscription Box? According to MarketsandMarkets , the subscription and recurring billing market will grow to around $7.8 Recurring Business Revenue.

Outsourcing Services 139

Outsourcing Services Payment Methods Payment Features Subscription 139

SaaStr

FEBRUARY 28, 2021

. “7 Common Enterprise Marketing Mistakes from Google’s Head of Global Marketing” #7. “The Things Nobody Tells You About An $8B Acquisition with Ryan Smith from Qualtrics” #8. “The Current State of SaaS Companies, Subscriptions, and Retention in 2021 with ProfitWell” #9.

Acquisition 246

Acquisition Retention Payment Features Subscription 246

SaaStr

DECEMBER 27, 2020

In New Relic’s case, moving from subscription to consumption based usage has increased net revenue 15%. SaaS is more than just standard annual contacts in 2021 and beyond. They often want to pay a fair rate for actual usage. Done right, this sort of anti-SaaS pricing model can lead to significantly more revenue.

Scale 341

Scale Outsourced Development SMB Cloud 341

SaaStr

JULY 12, 2023

The business exploded during lockdown when in-person tours were more difficult, growing 100% YoY from 2020 to 2021, and the business continues to grow today. Subscription revenue is up just 16%, while services revenues are up 119%. Subscriptions are now down to 52% of revenue, from 60% a year ago. #3. Go Global, folks! #4.

Payment Features 231

Payment Features Subscription Revenue Software 231