OPEXEngine

SEPTEMBER 22, 2020

Net dollar retention is the most important metric in SaaS. As their prospectus states: “We use dollar-based net retention rate to evaluate the long-term value of our customer relationships, because we believe this metric reflects our ability to retain and expand subscription revenue generated from our existing customers.

Retention 59

Retention SMB Social Media Subscription 59

Chart Mogul

JANUARY 27, 2020

Janina Moza, Flipsnack’s Marketing Manager, tells us how she and the rest of the team use ChartMogul to track revenue metrics and understand the impact of marketing and product initiatives. The Challenge: Tracking key revenue metrics in-house is time-consuming. Flipsnack started using ChartMogul in early 2017.

Revenue 129

Revenue Sales Hiring Subscription Payment Features 129

SaaStr

OCTOBER 14, 2021

First $100k customer in 2017. 90% of GitLab’s customers pay by subscription — but most still self-manage the deployment. This is an interesting segmentation of core metrics. While GitLab has 15,356 customers as of July 2021, it focuses its metrics on its 3,600+ ones with an ACV of $5k or more. Then 20 by 2018.

Outsourced Development 60

Outsourced Development Software Development Innovation Pricing 60

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. MRR, obviously. Transcript. Hi, everybody.

SaaS Payments 237

SaaS Payments Metrics Payment Methods Scale 237

ProfitWell

FEBRUARY 7, 2020

Today, we see Apple struggle in the subscription department. Your top subscription news. Apple subscriptions: what gives? It looks like Apple, although a brand we know and love for trailblazing in this space, could be struggling in the subscription sense. Reverting back to #1 here, let's talk a bit about compass metrics.

Subscription 40

Subscription Payment Features Pricing Metrics 40

Neil Patel

DECEMBER 8, 2020

In 2017, Facebook launched its answer to the burgeoning streaming video market: Facebook Watch. They can also set a price and collect payment easily. Fan Subscriptions. There are so many different ways you can parse these metrics. Just as important as the positive metrics are the negative ones. Negative Feedback.

Payments 129

Payments Payment Methods Mobile Engagement 129

ProfitWell

MARCH 6, 2020

Listen wherever you get podcasts: Your top subscription news. When Autodesk set the goal of moving to a subscription-based business, company leadership knew change was necessary because the company as a whole would be engaging with customers differently.". That’s it for your March 6 episode of Recur Now. Canada and U.K.

Customer Lifetime Value 52

Customer Lifetime Value Social Media User Experience Construction 52

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). Once you’ve implemented that, the next step is to look at your Voice of Customer metrics.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Kellblog

MAY 21, 2019

Key trends from their 2017 report that are still alive, well, and driving software businesses. In 2012, the explanatory power of both metrics doubled. In 2017 and 2018, however, that’s dropped to 7 to 8%. 2] If calculated using subscription revenue growth, it’s 137% + -26% = 111%, even more amazing.

compliance 75

compliance Startup Software Trends 75

Chart Mogul

JANUARY 27, 2020

Janina Moza, Flipsnack’s Marketing Manager, tells us how she and the rest of the team use ChartMogul to track revenue metrics and understand the impact of marketing and product initiatives. The Challenge: Tracking key revenue metrics in-house is time-consuming. Flipsnack started using ChartMogul in early 2017.

Revenue 52

Revenue Sales Hiring Subscription Payment Features 52

OPEXEngine

MAY 3, 2022

This SaaS metric is defined as the sum of Deferred Revenue and Backlog. Deferred Revenue for SaaS companies is the contractual obligation to deliver the SaaS product for the period invoiced. Public companies report this metric in their filings, but the use of the RPO as a key performance indicator is sporadic.

Deferred Revenue 59

Deferred Revenue Metrics SaaS Payments Payment Features 59

Outseta

JANUARY 9, 2019

2017 2018 Total. building Outseta - roughly $8,000 in 2017 and $24,000 in 2018. The majority of our expenses in 2017 were related to software and development infrastructure required to build the product. 2017 was spent entirely focused on delivering our MVP. To date we’ve spent $32,179.72

Content Marketing 40

Content Marketing SaaS Payments Payment Methods Payment Services 40

ProfitWell

JANUARY 24, 2020

Your top subscription news. First up, stop measuring your success by vanity metrics , like views and ‘likes’ on your videos, for example. Because now, The Athletic is considered an anomaly in digital media upstarts because it's focused on subscription revenue rather than advertising revenue. Do you like me? There ya have it.

Sales Recruiting 40

Sales Recruiting CTO Hire New CTO Sales Hiring 40

Chart Mogul

DECEMBER 5, 2017

Designing and defining the pricing for your SaaS product may be one of the most difficult aspects of building a subscription business. ” is a tough question to answer, but that doesn’t cover even half of it… there are many similar questions on the road to defining subscription pricing, including: Should my pricing scale?

Pricing 70

Pricing Scale SaaS Marketplace as a Service 70

Chart Mogul

JANUARY 14, 2018

When growing a SaaS business, you have a handful of key metrics to track. But if you’re not careful, summing up your growth and the state of your business into a few high-level metrics can hide important insights. Including custom data and tags enables me to put our growth metrics into perspective.

Churn 40

Churn Subscription Payment Features Metrics 40

ProfitWell

JANUARY 6, 2020

He said by 2017, the team had reached 14 people. Repeat the process and make the product-market fit score the most important metric. The metrics to track product-market fit. You can track product-market fit easier by taking three key metrics into consideration. Average subscription length. The larger the better.

Product Marketing 52

Product Marketing Underperforming Technical Team Marketing Advertising 52

User Pilot

JULY 12, 2021

A useful metric on its own, it can also provide insights when compared against the activity rates of other cohorts. The cells of the table show what percentage of users within a cohort have churned in a particular month of their subscription. Retrospective customer retention analytics.

Retention 98

Retention Technical Review Software Review Churn 98

OpenView Labs

MARCH 10, 2019

In other words, the value metric for our customers was new leads. The product was delivering tangible, measurable value beyond the initial intent, and with this insight, we optimized the business for this metric. For the year that followed, annual recurring revenue grew 230%. The upsell should be compelling.

Scale 64

Scale Acquisition Interviewing B2C 64

Chart Mogul

DECEMBER 21, 2018

Apple’s big push to encourage iOS app developers to embrace the subscription business model saw momentum in 2018 , with app categories such as e-learning, media streaming, and fitness and lifestyle leading the way. Related posts: The ChartMogul 2017 year in review. May – June. Guess which course this illustrates?

Subscription 40

Subscription Payment Features Business Model Branding 40

OpenView Labs

SEPTEMBER 23, 2019

However, when we look “under the hood” (the metrics supporting growth) of public SaaS companies (see the right-hand chart below), we find that just 7 (one in ten) public SaaS companies will generate substantial negative profit margins this year. Efficient growth – the balance of growth and strong efficiency metrics, creates value.

Benchmarks 40

Benchmarks Data SaaS Scale 40

SaaStr

NOVEMBER 28, 2019

Felix : And then kind of as we raised our series B round where we said, okay, let’s try to build a really good and successful company, that’s when we shifted to a hundred percent subscription. It can order subscription. But again, at the time SaaS wasn’t, subscription wasn’t the norm at all.

Sales Hiring 177

Sales Hiring Scale Sales Recruiting Government 177

ProfitWell

APRIL 29, 2019

Let us rage on in the recurring revenue realm. Here, the subscription news and resources you need now. All you need to do is craft the perfect workflow, polish up that copy, and monitor the metrics. Abby here on this April 29th. It is National Zipper Day, but your girl is wearing buttons because she’s rebellious like that.

Scale 45

Scale Sales Hiring AI Mobile 45

Chart Mogul

MARCH 6, 2018

Spotify's recent F-1 filing is packed full of metrics and insights into both consumer subscriptions and the streaming music industry. Spotify’s filing gives us a rare look into the metrics of a large-scale consumer subscription business. This is likely due to family subscriptions and internationalization.

Payments 75

Payments Metrics EKS (Elastic Kubernetes Service) SaaS Payments 75

SmartKarrot

JUNE 1, 2020

Subscription based economy has disrupted the ways companies used to measure their customer lifetime value (CLV). In a 2017 market research, Gartner predicted that the traditional enterprise application software industry is estimated to generate an annual revenue of around $300 Billion. 6 Using Metrics. 10 Brand Advocacy.

Customer Success 11

Customer Success Customer Lifetime Value Technical Review Software Review 11

Chart Mogul

SEPTEMBER 26, 2018

Welcome back to SaaS Metrics Refresher. After all of that negativity last week with churn, this week we're looking at a far more positive aspect of subscription businesses: expansion! When it comes to measuring expansion, there’s a single metric that’s usually used: MRR Expansion Rate. Resources and Further Reading.

Metrics 63

Metrics SaaS Customer Lifetime Value Acquisition 63

Chargify

FEBRUARY 1, 2018

Over the last decade, recurring revenue has emerged as the preferred model for businesses moving beyond transactional commerce. While the first generation of recurring revenue was defined by simple subscriptions—think Netflix’s original “one-size-fits-all” $7.99 From Static Subscriptions To The Relationship Economy.

Subscription 75

Subscription Payment Features AWS Scale 75

SaaStock

FEBRUARY 14, 2019

In the past months, he has offered a pricing teardown to every subscription business you can think of, from Spotify and Netflix to NYTimes and Match.com.Patrick’s professional experience is diverse and curious: his first job was at the U.S. Then she joined Winning By Design in 2017 as Latin America Director. Rodrigo Dantas, CEO, Vindi.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Chart Mogul

DECEMBER 22, 2021

Our mission is to build the world’s most powerful subscription analytics platform for the SaaS community. Building the leading subscriptions analytics platform means listening to our customers, and implementing changes to the product that bring them the most value. What’s new in ChartMogul in 2021? ChartMogul is a product-led company.

Software Review 52

Software Review Systems Review Payment Features PayPal 52

Chart Mogul

SEPTEMBER 15, 2023

These materials will take you from the basics SaaS Metrics — 101 to more advanced topics like Go-To-Market and Product-Led Growth (PLG). Here is a comprehensive list of SaaS blogs that goes through the most common metrics and terms. Only a handful of metrics really matter. I’ve tried – just ask my in laws.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Baremetrics

MARCH 16, 2021

Baremetrics spoke with co-founder Dmitry Shklovsky to learn more about QuikNode and how they use Baremetrics to understand key financial metrics, translate cancellation data to inform product iteration, and sustain long-term growth. Background In 2017 and 2018, many new blockchain projects started offering their tokens for sale.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

ChurnZero

APRIL 27, 2021

million round of financing led by Grotech Ventures in 2017. Account expansion is often a more telling metric at this stage as those companies with high-growth potential will often see off-cycle expansion just a quarter or two into a new customer subscription – the proverbial land and expand. . ChurnZero raised a $2.5

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

SmartKarrot

JUNE 12, 2020

In other words, the product led growth playbook is all about the implementation of an effective PLG strategy to enable faster , cost-effective growth in this era of subscription model of doing business, where the customer is unwilling to pay for the product till, he’s sure of the experience he’ll have with it.

Scale 10

Scale Marketplace as a Service SaaS Technical Review 10

Neil Patel

JANUARY 9, 2020

By clicking on the Contacts tab, you can see all of your clients: By clicking on a particular client, you can see a summary of your activity with that person, including email conversations and invoice history. You can connect your bank to get paid in a flash and you can also manage all your invoices without any fuss.

Scale 86

Scale Sales Payment Features Mobile 86

SaaStock

MARCH 20, 2019

ProfitWell provides industry standard subscription financial metrics that uncover pockets of hidden revenue through unmatched subscription intelligence. ProfitWell is used by over five thousand subscription companies every day, including Meetup, HubSpot, and Teamwork.com. Founded: 2017. Based in: Boston, MA.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

Chart Mogul

DECEMBER 20, 2019

See reviews for 2018 , 2017 , and 2016.). We also updated our popular SaaS Metrics Refresher email course. These changes look minor on the surface, but they allow you to track and assign MRR movements to customers with great accuracy, making ChartMogul the single source of truth when it comes to your subscription metrics.

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Outseta

JANUARY 9, 2021

Our expenses have scaled up from about $8,000 in 2017 to about $57,000 in 2020. Our biggest lines items this past year were: $2,500 to be a Gold Partner with Makerpad $1,200 for a Pro subscription to Wistia The partnership with Makerpad was a critical step for us as we increased our focus on serving the no-code community.

Scale 106

Scale Marketing SaaS Subscription 106

Casey Accidental

OCTOBER 24, 2022

Eventbrite launched a more realized package framework in 2017, and found that it failed to map to the different types of creators as elegantly as they initially thought. Segmentation is something that is mapping more neatly to Eventbrite’s marketing tools, which are frequently purchased in a subscription.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139