Intercom, Inc.

OCTOBER 26, 2020

When I was raising our seed round in 2011, and all the way into 2013, actually, when I was raising our Series A, I was told you cannot build a hundred million dollar software business selling to SMB. Process can enable creativity on a big scale. The art, again, is to weave the creativity and innovation in with the process.

Leadership 211

Leadership Scale SMB Innovation 211

Intercom, Inc.

JUNE 20, 2018

In 2011 Marc Andreessen declared that software is eating the world. Creating one-off builds for a handful of customers puts you on the fast track to a Frankenstein product and a customer acquisition strategy that doesn’t scale. Here’s how we did it with a few lessons we learned along the way.

Scale 199

Scale Sales Software Review Strategy 199

Frontegg

MAY 27, 2021

Product-Led Growth (PLG) is a consumer-centric scaling, conversion, and retention philosophy that uses the product itself as the primary growth driver. This innovative software tool is a proven and tested customer engagement booster. Intercom is currently helping over 30,000 companies today. 4 Pendo.io.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

BrightBack

JANUARY 17, 2022

billing, product, CRM, support), to deploy and test personalized user experiences that actually save customers, and to hire product managers with the time to run ongoing experiments, track results, and optimize at scale.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

Tom Tunguz

DECEMBER 15, 2014

We haven’t yet allowed enough years for the companies founded in 2011 that require five years to reach a billion dollar value to mature, which depresses the average value. But for the companies on this list, distribution platforms enable companies to scale much more quickly than ever before. Why is this happening?

Startup 100

Startup B2C Scale B2B 100

Totango

JANUARY 22, 2018

Nicolle has been architecting, scaling, and leading client-centric organizations for 15+ years, creating effortless experiences that deliver value for clients and profitability for shareholders. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

Customer Success 76

Customer Success Sales Recruiting Sales Hiring Scale 76

OPEXEngine

JULY 28, 2020

Growth is what moves the valuation needle and growth depends on innovation, speed and agility, not annual planning processes. Those companies that best manage this balancing act between careful planning and agile response rely on four key principles: Scale matters, ownership doesn’t. Success in tech means defining the future right now.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

Totango

JANUARY 22, 2018

Nicolle has been architecting, scaling, and leading client-centric organizations for 15+ years, creating effortless experiences that deliver value for clients and profitability for shareholders. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

Customer Success 48

Customer Success Sales Recruiting Sales Hiring Scale 48

Intercom, Inc.

JANUARY 16, 2020

We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. What sort of scale are you at and what kind of challenges are coming with that scale at the moment?

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Saasler

MARCH 28, 2017

The rise of cloud-based services and software innovations has reinvented the industry and opened up a completely new line of business for up-and-coming entrepreneurs in the tech space. If you are in any way connected to the SaaS world, you are part of a booming industry that doesn’t seem to be slowing down.

Scale 40

Scale Technical Cofounder SaaS Innovation 40

Sales Hacker

MARCH 3, 2020

Stephanie founded her executive coaching and consultancy company focused on grooming and growing innovative talent within sales centric and growth focused teams. A 2011 study said that 70% of people will experience it at one time in their life. Now before we get there, we want to thank our sponsor. It can impact anybody.

Sales Hiring 111

Sales Hiring Scale Leadership Interviewing 111

SaaStr

OCTOBER 31, 2019

They had fallen behind this latest wave of cloud innovation, and they had to acquire Red Hat in order to execute against their hybrid cloud vision, a similar story with SAP buying Qualtrics, Microsoft buying GitHub. I think that’s probably the fastest we’ve ever seen a company get to that scale. We talked about growth.

Cloud 100

Cloud Scale AWS Machine Learning 100

Intercom, Inc.

AUGUST 25, 2021

It’s in our nature to look forward, to focus on shipping , to keep innovating and providing value. Sensing an opportunity, they switched their focus and Intercom was born – the app was released in private beta in July and the company was founded in August, 2011. Eoghan describes the original vision behind Intercom.

Scale 220

Scale Sales Hiring Branding Engagement 220

SaaStock

MARCH 20, 2019

As a testimony to the quality of their service, Forter was recently again included in Forbes 50 “Most Innovative Fintech Companies In 2019” list. Recently, Recorded Future were honored with the 2018 CRN Tech Innovator Award. Founded: 2011. Founded: 2011. Founded: 2011. Founded: 2013. Based in: New York.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

BetterCloud

APRIL 5, 2018

BetterCloud was founded in 2011 with a focus on delivering IT a tool to help manage and secure Google Apps (now G Suite). We’re creating a new category and building an enterprise IT company in NYC and Atlanta, two markets not typically known for innovation in that space. The Background: How We Got Here. The BetterCloud team in 2013.

Mobile 40

Mobile Advertising Scale SaaS 40

Sales Hacker

NOVEMBER 17, 2020

Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable. RELATED: The Keys to Building and Scaling a Company from Scratch with Vishal Sunak. They had $1.5

Scale 102

Scale Sales Hiring Underperforming Technical Team Travel 102

SaaStock

MARCH 1, 2019

In May 2019 we are landing in Hong Kong to help the local ecosystem (as well as those looking to expand into it) get a fast track to growth and scale. Founded: 2011. Ceyuan Ventures selects entrepreneurs who show promise in crafting leading technologies, backed by powerful teams and innovation. Founded: 2011. Stage: Seed.

SaaS Payments 190

SaaS Payments Venture Capital Telecommunications Payment Services 190

User Pilot

SEPTEMBER 4, 2023

Companies must shift from a focus on competition to a focus on innovation. The core of the blue ocean strategy is value innovation. Continued innovation maintains the Blue Ocean advantage. Her firsthand experience offers important lessons for innovators. What Are the 4 Strategies of Blue Ocean Strategy?

Strategy 74

Strategy Technical Review Business Innovation 74

SaaStr

OCTOBER 22, 2020

Is it with scale of team? Ryan Carlson: Part of it is typically when a tech company has their first product get traction, and they become successful and they scale, but sometimes they scale by adding new products. I came back two different times that day, and that finally cinched the deal, and that was back in 2011.

Sales Hiring 166

Sales Hiring Scale Interviewing Technical Review 166

Chargify

MARCH 28, 2018

Innovative SaaS companies are recognizing a shift in customer demand and offering their products and features “à la carte,” and are tailoring specific offers to target sets of customers rather than offering all customers the same generic packages. Late 2015. It’s also interesting to see the Intercom product evolution.

Pricing 47

Pricing Innovation Scale SaaS 47

SaaStock

MARCH 20, 2019

As a testimony to the quality of their service, Forter was recently again included in Forbes 50 “Most Innovative Fintech Companies In 2019” list. Recently, Recorded Future were honored with the 2018 CRN Tech Innovator Award. Founded: 2011. Founded: 2011. Founded: 2011. Founded: 2013. Based in: New York.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

User Pilot

SEPTEMBER 4, 2023

Companies must shift from a focus on competition to a focus on innovation. The core of the blue ocean strategy is value innovation. Continued innovation maintains the Blue Ocean advantage. Her firsthand experience offers important lessons for innovators. What Are the 4 Strategies of Blue Ocean Strategy?

Strategy 52

Strategy Technical Review Business Innovation 52

SaaStr

JULY 1, 2021

Since 2011, over 500,000 projects have been built with PlanGrid. Then trying to maintain that as we scale is always the challenge. Josh : I made probably the first 50, 60 offers in the company personally, and that does not scale. By the time we get to 100, 200 people, that doesn’t scale.

VP of Engineering 253

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 253

Tom Tunguz

JUNE 11, 2018

Consequently, I expect substantially more acquisitions of the scale and at these multiples through 2018. The pace of innovation within software. The major forces at play at the beginning of the year remain influential today. The corporate tax holiday. The growing sizes of the software market. The desire for continuing growth.

Software 146

Software Marketing Scale Acquisition 146

Intercom, Inc.

NOVEMBER 5, 2019

Enabling all these conversations and interactions between businesses and their customers requires an extremely robust storage system that can scale as the data set expands – our storage needs, after all, have to keep pace not just with our own growth, but with the combined growth of all our customers. 2011 – MySQL.

AWS 99

AWS Engineering Scaling Data 99

SaaStock

FEBRUARY 14, 2019

Talk: Scaling & Exiting: Dreams, Designs & Dramas. In 2012, Patrick co-founded ProfitWell (previously known as Price Intelligently), it offers an innovative price setting tool that helps businesses price their products and services according to their true value. His focus there was deal-sourcing. Diego Cordovez, CMO, Meetime.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

APRIL 25, 2019

So then you started your third UCaaS company, which is your current company now, DialPad, back in 2011. We took 14 million that was led by a Salesforce and Scale Ventures line, a couple of other fantastic investors. So the process itself actually helps influence the success of the deal afterwards as well. Jessica Lin: All right.

Acquisition 149

Acquisition Technical Review Systems Review AI 149

Andreessen Horowitz

APRIL 9, 2024

But the ability to actually measure and attribute and scale the practices behind that are really, really, really challenged. Then by 2011 or 2012, some of the tech components of the Great Recession had started wearing off and the market started waking up. This showed up in the SaaS-pocalypse. It had all of the cool stuff of the moment.

Scale 116

Scale Technical Review AI Sales Hiring 116

Intercom, Inc.

JULY 25, 2019

There is definitely innovation in that space, Tesla comes to mind, for example. So there is “Start big,” and then depending on how much innovation matters, you can think small. We want to a scale of the company and have all of our teams and people build and come up with great ideas and execute them themselves. Paul: Right.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

FastSpring

FEBRUARY 20, 2019

billion online in 2017, the highest growth rate since 2011. Growing and Scaling Your Company. First and foremost, scaling a software company involves investing considerable time, capital, and energy. Ecommerce is big business. It’s estimated that consumers in the U.S. spent $453.46 Customer Acquisition.

Payment Methods 61

Payment Methods Outsourcing Services Payment Services Payment Solutions 61

SaaStr

JUNE 3, 2020

Harry Stebbings: We are back for another week in the world of SaaStr, and diving straight in today, I recently tweeted about the importance of a sales playbook, pre-release, scaling out your sales team. So, fast forward, we got bought by Yahoo in 2011, for a little under $300 million. Michael Katz: It’s a pretty broad topic.

Sales Hiring 174

Sales Hiring Scale Technical Advisors Systems Review 174

SaaStr

NOVEMBER 19, 2019

Learn what it takes to create your own category, achieve scale in a niche SaaS vertical and how it requires more than just discovering an unmet need. I think this leads us to lesson number four, which is continuously innovate through proactive listening. We actually got to know Battery in around 2011 or so. He joined our board.

Scale 169

Scale SMB VP of Engineering Leadership 169

OpenView Labs

JULY 2, 2020

This post will guide you through 10 innovative pricing plays you should consider, along with high-profile examples of companies who are testing them. Product Strategy for Scale: Pricing. In 2011, Netflix unveiled a change in pricing that put them in trouble. Download the full report to dig in deeper. Here’s What You Can Learn.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

SaaStr

MARCH 20, 2019

We did a couple of bumpy patches of scaling, and how we had to get to the next level. At Twilio, we had a set of nine things for our original values and we set those out in 2011 and then a few years later when we realized that there was a bunch of things you missing about what we expected from a leadership standpoint, actually.

Underperforming Technical Team 118

Underperforming Technical Team Development Software New CTO 118

Intercom, Inc.

MAY 17, 2018

One is the outcome driven-innovation. This also allows fairly large companies to actually build their own training programs and scale them. This is the difference between what I call supply-side innovation, “I have this technology, what job can it do?” Des: Some background here: Intercom started in 2011 as a single product.

Sales Hiring 202

Sales Hiring Interviewing Scale Underperforming Technical Team 202

SaaStr

OCTOBER 16, 2020

In 2011 I got a call from Andrew Chen to come out and work for him at a startup that he was running, which was my first time working in a very, very rigorous environment, focused on user growth and experimentation. And it’s like, when you look at those trying to innovate in serving newly remotely teams.

CTO Coach 172

CTO Coach Sales Hiring Software Review CTO Hire 172

Intercom, Inc.

FEBRUARY 4, 2021

And we sold that to Rupert Murdoch in 2011 for about 80 million bucks. What sort of results are you seeing for enterprise companies at that scale? I mean, you’ve said before Norman, that a failure in sustainability hasn’t been a failure of government, that it’s actually been a failure of invention or innovation.

Transportation 183

Transportation Business Travel Underperforming Technical Team 183