Intercom, Inc.

DECEMBER 31, 2019

It was in August 2011 that Marc Andreessen coined the famous phrase “ Software is eating the world ” in a Wall Street Journal op-ed. Apple survived the death of Steve Jobs in October 2011 under the thoughtful stewardship of Tim Cook, and continued to essentially be the iPhone company, while branching into wearables and services.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

Frontegg

MAY 27, 2021

Product-Led Growth (PLG) is a consumer-centric scaling, conversion, and retention philosophy that uses the product itself as the primary growth driver. This innovative software tool is a proven and tested customer engagement booster. Intercom is currently helping over 30,000 companies today. Best For: Product Adoption. 4 Pendo.io.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

SaaStr

OCTOBER 31, 2019

It was around that time about 12 years ago that Jeff Bezos launched AWS, and some of you may remember that, when he did this, Wall Street analysts were looking at him and saying, “Why would you take what’s already a very unprofitable business and drive it further into the red by investing in this AWS initiative?”

Cloud 101

Cloud Scale AWS Machine Learning 101

Intercom, Inc.

NOVEMBER 5, 2019

Enabling all these conversations and interactions between businesses and their customers requires an extremely robust storage system that can scale as the data set expands – our storage needs, after all, have to keep pace not just with our own growth, but with the combined growth of all our customers. 2011 – MySQL.

AWS 99

AWS Engineering Scaling Data 99

SaaStr

OCTOBER 16, 2020

In 2011 I got a call from Andrew Chen to come out and work for him at a startup that he was running, which was my first time working in a very, very rigorous environment, focused on user growth and experimentation. And it’s like, when you look at those trying to innovate in serving newly remotely teams.

CTO Coach 180

CTO Coach Sales Hiring Software Review CTO Hire 180

SaaStr

OCTOBER 25, 2019

I was the 12th employee of a test prep company that grew to close to 200 employees by the time I left, joined Twitter when they were really starting to build out the sales organization in early 2011, as the first sales manager hired, and after being there for over six years, I really missed the building stage of the company.

Sales Hiring 114

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 114