AI-Native GTM Teams Run 38% Leaner: The New Normal?
SaaStr
JULY 11, 2025
This faster pace creates greater demand for technical support—especially when working with larger, enterprise customers.”
Technical Support Related Topics 
Salesforce vs HubSpot: CRM Titans Compared for 2025
How To Buy Saas
FEBRUARY 25, 2025
If your business requires intricate cross-object automations and you have technical support, Salesforce will not disappoint; if you prefer quick wins and easy workflow setup, HubSpot is a winner. It offers a gentle learning curve and quick setup, which can be a huge advantage for growing businesses without a lot of technical support.
Scale 
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What is Click to Pay and How Does It Work?
Stax
JANUARY 28, 2025
Scalable technology: the provider must be able to support high-volume transactions so you wont need to go through the pains and costs of migrating to another provider as your business expands in the future.
Best Mixpanel Alternatives for SaaS Companies Looking to Migrate
User Pilot
JANUARY 28, 2025
Setting it up requires developers and manual tracking, which can slow down projects and make non-technical members dependent on technical support. Here are some reasons you might consider other Mixpanel alternatives: You prefer a more intuitive and less complex solution: Mixpanel's analytics are powerful but complex.
Essential Guide to ISV Integrated Payments: Benefits and Best Practices
Stax
MAY 23, 2025
Key things to assess include: RESTful APIs and sandbox environments Clear, up-to-date documentation Responsive technical support Look for a provider that sees developers as partners, not an afterthought. A modern, well-documented API and SDKs across languages will make it faster to build and maintain your integration.
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Merchant of Record for Mobile Games: What It Is and Why You Need One
FastSpring
OCTOBER 23, 2024
And if you need help, our award-winning support teams are here to help. Award-Winning Customer Support Whether it’s for initial setup, ongoing technical support , or even consumer support for your players , FastSpring works hard to cover you.
How to Choose a Payment Solution That Scales with You
Stax
MAY 6, 2025
Plus, with in-house customer and technical support, youre never left hanging when you need help. Supports multiple payment types Your customers want to pay how they wantcredit cards, mobile wallets, ACH, contactless, and more.
How ISV Partnerships and Integrations Can Drive Business Growth
Stax
FEBRUARY 19, 2025
Businesses should look for: Dedicated technical support teams to handle troubleshooting and updates. Similarly, scalability is crucial because as your customer base grows and market demands evolve, the integrated solution must be able to handle increased loads and adapt to new technologies.
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How to Interpret Customer Data with Data Visualization Tools: Expert Insights for Product Teams
User Pilot
FEBRUARY 13, 2025
This way, product managers, marketers, and designers can access insights without waiting for technical support. Supports different types of data: Some tools focus only on product analytics , while others handle sales, marketing, and customer data, too. Ideally a drag-and-drop editor, with no SQL or Python required.
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The Top Mobile App Engagement Metrics Every Product Team Should Monitor
User Pilot
MARCH 23, 2025
Deploy mobile-first features: Deploy mobile features without technical support and mobile-optimized UI, reducing developer dependencies. Mobile onboarding: Create customized carousels and slideouts to onboard users and announce new features without any coding required.
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All You Need to Know About Internet Credit Card Payment Processing
Stax
MARCH 5, 2025
We help SMBs save up to 40% on credit card processing fees, all while offering dedicated in-house customer and technical support. On top of that, theres no need to pay for anything you dont need.
Top 7 Help Center Software in 2025
User Pilot
APRIL 16, 2025
This feature frees you from depending on technical support and accelerates iteration. Zendesh has comprehensive analytics and a scalable omnichannel system to connect over multiple support channels. But you need technical support for advanced configurations and must pay for all users, even if only a few need premium features.
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From Startup to $500M CARR: How Braze Scaled a Growth and CS Team
SaaStr
AUGUST 9, 2024
At the same time, they saw how scaling tech support was critical for the product, and the customers were asking for it. So they pulled the small team they had out and created its own technical support department with an outside leader. They did the same with their onboarding team.
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The Three Types of Customer Success Teams
Tom Tunguz
MARCH 9, 2022
Ideal for freemium low-ACV startups and some PLG-motions , CSAMs shoulder the responsibility of both technical support and account expansion. Self-serve small ACV companies have developed the hybrid CSAM role ( customer success account managers). CSAMs handle it all.
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Braindates Are Open for SaaStr APAC 2023!
SaaStr
FEBRUARY 7, 2023
with Peter Fernandez, COO & Co-Founder at Sirius Support Innovative businesses, investing, m&a and meeting great people with Paul Evans, EGM, Corporate Development at Xero SaaS distribution for SMBs in the African continent with Karan Bathija, VP, Customer Success at Terragon Limited PLUS 13 more Braindates that are ALREADY FULL!
Thanks to Cumul.io, Hook, Jiminny, Leaseweb,and Zendesk for Sponsoring SaaStr Europa 2023!
SaaStr
MARCH 2, 2023
Services include Public Cloud, Private Cloud, Hybrid Hosting, Colocation, Content Delivery Network, Cyber Security Services, and Dedicated Servers supported by exceptional customer service and technical support.
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Thanks to Chargebee, CommandBar, Greenhouse, Leaseweb, and Navan (formerly TripActions) for Sponsoring SaaStr Annual 2023!
SaaStr
MARCH 23, 2023
Services include Public Cloud, Private Cloud, Hybrid Hosting, Colocation, Content Delivery Network, Cyber Security Services, and Dedicated Servers supported by exceptional customer service and technical support.
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HubSpot’s ex-VP of Channel Sales: How to Build The World’s Best Channel Sales Program
SaaStr
NOVEMBER 12, 2021
In the case of HubSpot, we assigned every partner two contacts at HubSpot, provided them unlimited free Technical Support, and partner-specific group trainings. . The key is to find the best solutions to impact your partners and your shared customers’ outcomes. Build Connection. Ultimately, relationships matter.
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Marketing to Developers: Why Happy is Our Hack with DigitalOcean’s CMO Carly Brantz (Pod 545 + Video)
SaaStr
APRIL 8, 2022
Provide technical support to streamline the process. Companies can achieve simplicity throughout targeted customer conversion journeys by breaking down the process into three steps. Establish credibility. Provide useful content. Make sure you have plenty of educational resources available. Consideration. Make information accessible.
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Welcoming our new Chief People Officer and other senior leaders
Intercom, Inc.
APRIL 14, 2022
Welcome Declan Ivory, VP of Customer Support. Declan is joining us from Google where he was Director, Cloud Technical Support for EMEA. Prior to Google, Declan also held senior support roles with both Tableau Software and Amazon Web Services.
Proper botiquette – five rules for designing impactful chatbots
Intercom, Inc.
JANUARY 3, 2020
. “The experience was empathetic because all of my needs were anticipated and addressed while I barely had to lift a finger” I have never felt so looked after by any technical support experience before or since, and at no point did I interact with an Apple employee.
Rackspace is now the roach motel of cloud platforms
IT World
FEBRUARY 9, 2022
Indeed, I strongly recommended them for their excellent security and, particularly, for their superb customer service and technical support. I have been a longtime fan of Rackspace as a cloud platform.
How to Provide End User Support Effectively? [+ Strategies & Examples]
User Pilot
APRIL 22, 2024
Technical support. Any help that involves the technical team. Self-service support. Technical support Forms of technical support include developers’ docs, one-on-one setup calls, integration assistance, network systems compatibility, tweaks in code, or technical workarounds.
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How to Build a CSM Team That Generates 130% Net Retention with Talkdesk (Video + Transcript)
SaaStr
JULY 24, 2019
Gillian oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. And then there was technical support. The other things that we’ve done is stand up a proactive support team. Our technical support team is amazing.
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What is IVR deflection?
Intercom, Inc.
MAY 11, 2022
Similarly, if you call a customer service line in need of technical support, IVR deflection may direct you to a web-based FAQ page or other online support resources, such as an external knowledge base.
What is a help desk?
Intercom, Inc.
MAY 13, 2022
Most of the time, help desks offer basic technical support or customer service , such as resetting user passwords, but functions can vary depending on business needs. . A support helpdesk is used to assist external customers answer inquiries such as help with a product or software setup. . What does a help desk do?
Build vs. Buy Product Analytics Solution: Which Option to Go For?
User Pilot
JUNE 29, 2024
External training resources and technical support to help your team get started immediately. Additionally, vendors often provide robust customer support to ensure the solution runs smoothly and efficiently. Reducing short-term costs while accelerating your time to market.
Strategies to take your customer support global
Intercom, Inc.
JULY 6, 2021
You could keep your team members in a single location – but that means team members working odd hours to provide technical support in different time zones. That’s why many support teams opt for locating team members in the same time zones that their customers are in, also known as a “follow the sun” approach.
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5 ISV Partner Program Considerations SaaS Companies Should Keep in Mind
Stax
JUNE 20, 2024
Assess the program’s features and benefits, including technical support, marketing resources, and revenue-sharing models, to ensure they meet your needs. When your partner offers streamlined integration processes and robust technical support, you’re in a better position to maximize the benefits of partnerships.
Five Year Financial Projection Template
The SaaS CFO
MARCH 7, 2018
You need to add X number of managers per staff, you need enough sales reps to support bookings, you need more technical support specialists as your customer […]. The post Five Year Financial Projection Template appeared first on The SaaS CFO.
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How to build a successful Embedded Payments strategy Part 4 | Episode 36
Payrix
APRIL 24, 2024
From a reactive perspective, you’ve got a call center, you got customer service, customer support, you got technical support, where your merchants, your end users are calling in. I’ve got a technical support issue. And I’ll break those two things down.
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What is customer service?
Intercom, Inc.
MAY 13, 2022
The more complex inquiries requiring human support are addressed by customer service representatives or support agents such as a technical support issue being routed to an IT help desk representative, or the inquiries involving a product support issue are routed to a product specialist. .
Your guide to a successful live chat support implementation
Intercom, Inc.
DECEMBER 17, 2018
Since AI and visual recommendations are technical support topics, and the benefit of implementing AI on an e-commerce site might be difficult to understand at this early stage, Syte keeps the Intercom chat option present on every page of their site, starting from the homepage.
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The best remote tech jobs for 2023
IT World
JANUARY 4, 2023
That list included technical support engineer, application developer, and software engineer positions. Employers like Twilio, HubSpot, and AnywhereWorks are a few examples of IT companies that have increased hiring for remote jobs, according to a FlexJobs spokesperson. To read this article in full, please click here
Ready to scale your support? Here’s why you need a customer support operations team
Intercom, Inc.
APRIL 20, 2021
It can seem like an impossible balancing act – but customer support operations can help. They need to be able to balance efficiency with a great customer experience , meet rising customer expectations , and keep team morale high , all while ensuring that they don’t blow through their budget or burn out their team.
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Get to Know the 5 Steps of Revenue Recognition
SaaSOptics
NOVEMBER 18, 2021
You may have a year-long technical support contract with the customer; your performance obligation of providing technical support is transferred to the customer over time. You sell an item to the customer, they leave the store with it, and you recognize the revenue. For SaaS companies, it’s not so straightforward.
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We Are Not The Same: The Obligatory Post on “Founder Mode”
Kellblog
SEPTEMBER 7, 2024
And personally, I’ve always hated 1-1s, but that started back when I was in technical support and forced to have them with my manager.) I wasn’t taught that you couldn’t have 60 direct reports, but we did discuss the pros and cons of a large span of control.
Aligning SaaS Customer Success
Chaotic Flow
AUGUST 18, 2015
Sales, marketing, customer success, and technical support teams all play critical roles in servicing SaaS customers and driving SaaS business revenue. Use whatever approach works best for your particular SaaS business, but don’t fumble your hand-offs. SaaS Customer Alignment Tip #8. Onboard in Real Time.
Customer Success 138
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What Is a Quarterly Business Review? Three Keys to a Great QBR
Totango
SEPTEMBER 6, 2022
QBRs don’t focus on customer technical support issues, although they may touch on technical issues as these impact customer outcomes. Identification of new objectives, strategies, and KPIs to measure success. The focus on value in QBR meetings makes them distinct from other types of customer meetings.
Technical Review 113
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Double-Barreled Question Examples & How to Avoid Them
User Pilot
JULY 9, 2023
" Your SaaS solution may be great despite your not-so-helpful customer support. "Please rate the ease of integration with our SaaS platform and the responsiveness of our technical support team."
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What is an ISV Partner? Here’s Everything You Need to Know About Independent Software Vendors
Stax
APRIL 17, 2025
Technical support and resources Youre not doing it alone. ISV partners often get access to exclusive technical documentation, sandbox environments, solution architects, and dedicated partner support teams. Also, consider the kind of technical support that may be available.
BetterCloud Announces Strategic Growth Investment from Vista Equity Partners, Further Solidifying SaaS Management Leadership
BetterCloud
JUNE 9, 2022
You’ll see us delivering proactive technical support to customers in new ways, providing self-service training on every part of our platform, offering on-demand access to technical resources to build out integrations, and much more. We’re going to continue to set the bar high in this area.
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Stripe vs. PayPal: Which Payment Platform is More Valuable For Your Business?
Baremetrics
MARCH 23, 2021
1 Overview 2 Features Plans Point of Sale International Support Tools for Developers 3 Pricing PayPal’s Basic Fees Stripe’s Base Fees Stripe Billing 4 Usability 5 Customer Service & Technical Support 6 Final Word All the data your startup needs. The platform now offers 24/7 live support for all of its merchants.
Distribution Channels: What They Are, Types, & Examples
Neil Patel
JUNE 8, 2021
Distributors sell, store, and offer technical support to retailers and wholesalers. These intermediaries generally don’t sell small quantities to final consumers, though there are exceptions, like supermarkets that sell in the wholesale model. Prices are lower because sales involve large quantities. Distributors.
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