Neil Patel

JULY 12, 2021

Pricing starts at $150 per month for unlimited emails, SMS, tracking, and technical support. Their Premium plan costs $995 a month and includes all the basic features plus dedicated customer service rep, onboarding, HIPPPA compliance, and premium tech support.

Payment Methods 145

Payment Methods Scale Payments Marketing 145

SmartKarrot

OCTOBER 13, 2022

Role: Director, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Bakkt As a Director of Customer Success, you will collaborate with Product, Marketing, and Legal and Compliance to develop materials and resources to set new customers up for success and drive adoption and engagement in product.

Customer Success 19

Customer Success Development Team Review Technical Review Systems Review 19

SmartKarrot

FEBRUARY 21, 2023

Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. Very effective at handling uncertainty and change as business demands change, responding well to pressure, and displaying flexibility while guaranteeing compliance. commercial expertise in upselling and/or renewals.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SmartKarrot

APRIL 28, 2022

Work with the technical account team as needed for customer success. This role is focused on strategic customer success management and is not a technical support-related role. Become an expert in SOC 2, ISO 27001, and other forms of compliance. Address escalated client issues with speed and urgency.

Customer Success 19

Customer Success Technical Review Outsourced Development Software Review 19

SaaSOptics

NOVEMBER 18, 2021

You may have a year-long technical support contract with the customer; your performance obligation of providing technical support is transferred to the customer over time. Get a Jumpstart on Your ASC-606 Compliance with our Free Revenue Recognition Policy Template.

Payments 80

Payments Payment Services Revenue Payment Solutions 80

Audacix

JUNE 9, 2023

Yes, Schedule My Demo Other CSPM tools Palo Alto Prisma Cloud Prisma Cloud is a CSPM solution that provides visibility, threat detection, and compliance monitoring across multi-cloud environments. It provides visibility into cloud assets, detects misconfigurations, and helps enforce security policies across multi-cloud environments.

Software Review 66

Software Review Software AWS DevOps as a Service 66

SmartKarrot

APRIL 17, 2023

Evaluate the chatbot’s support and maintenance: Evaluate the chatbot’s support and maintenance options, such as technical support, training, and updates. Choose a chatbot that offers robust support and maintenance options to ensure a seamless customer experience.

Artificial Intelligence 10

Artificial Intelligence Communication Machine Learning AI 10

User Pilot

JULY 9, 2023

" Your SaaS solution may be great despite your not-so-helpful customer support. "Please rate the ease of integration with our SaaS platform and the responsiveness of our technical support team." " 10. "To

Scale 89

Scale Technical Review Technical Support Scaling 89

BetterCloud

APRIL 22, 2020

What are your rules around onboarding/offboarding, file sharing, lost devices , compliance , etc.? This might mean tweaking them as their companies grow, go public, undergo M&A , have new compliance requirements, etc. It’s like having another team helping us.” — Shawn Carney , Director of Engineering, IT & Compliance at Etsy.

compliance 52

compliance Technical Review Headcount Onboarding 52

Baremetrics

MARCH 23, 2021

Also, each software platform meets PCI Compliance Level 1, the top data security level. Mostly you will use Stripe technical support for payment or integration with a third-party partner. Regardless of your technical skill, Stripe and Recurly have excellent customer service and technical support, available 24X7.

Payment Services 69

Payment Services Payment Features Payment Methods Payments 69

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Enable field managers to control hiring processes while maintaining compliance. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

A Smart Bear

OCTOBER 4, 2017

Consider the timeline of adding a technical support team member. Since that takes four months, we have to be able to predict the demand for technical support at least four months in advance, because we have to be hiring for that future demand right now. Predictability is also required for healthy team-growth.

Scale 61

Scale Government Scaling Sales Recruiting 61

SaaStr

JANUARY 31, 2020

I would worry only on the component of technical support in the beginning, especially for a technical product like ours, right? We need to know what your compliance, we need to know about your security posture,” as an example. Eugenio Pace: So I wouldn’t worry too much about it.

Scale 172

Scale Sales Hiring Pricing Leadership 172