Natalia Luneva

DECEMBER 3, 2020

Sarah is the founder and CEO of CoSupport, a business that has helped over 200 companies create excellent customer support experiences since 2011. . Around 2008, the typical advice that was given to bootstrapped SaaS founders was that they should handle support by themselves. The Customer Support Handbook. . . Show Notes.

Customer Support 91

Customer Support Technical Advisors Outsourcing Services SaaS 91

OpenView Labs

OCTOBER 28, 2020

That’s why we asked some of the top executives in the OpenView network to share their best advice for getting those first 100 folks in the door. “Create a robust feedback loop between customer feedback and your product roadmap, and make sure your customer-facing teams are religiously tagging customer feedback.”

Scale 52

Scale Interviewing Startup Customer Success 52

ChurnZero

NOVEMBER 17, 2020

This is a guest blog post by Kristen Hayer, Founder & CEO of The Success League. . The following advice is directed at the leader of your Customer Success organization, and is intended to help you build a stronger relationship with your Sales team. Oh, Sales and Customer Success, you are my two favorite disciplines!

Customer Success 98

Customer Success Sales Compensation Churn 98

Buffer Resources

MARCH 29, 2023

” The difference here is best explained by Jennifer Phan , Co-founder and CEO of Passionfroot , a startup that helps creators find and maintain client relationships. Natalie Sportelli , Head of Content at Thingtesting , a platform for reviewing consumer packaged goods, has a lot of thoughts and advice on this topic.

Payment Methods 106

Payment Methods Outsourcing Services Social Media Payment Services 106

Neil Patel

SEPTEMBER 2, 2021

Simply upload a picture of your model wearing your outfit, and Instagram will let you tag up to five products per post (you can tag up to 20 products per carousel.) Info products have become a bit of a dirty term, but you don’t need to sell dating advice or weird diets to make money on Instagram this way. million on Instagram.

Payment Methods 145

Payment Methods Payments Social Media Software Review 145

ProfitWell

MARCH 13, 2020

Plus, Jay Acunzo with advice on launching your brand’s podcast. And we’ve seen a ton of advice on being the best remote worker, how to stay sane during it all, and tips for tools to use in the process. Today, more in subscription fashion. But it’s never really about the clothes, is it?) Ready, set, remote support.

Subscription 52

Subscription Payment Features Acquisition Customer Support 52

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Hubert Palan , founder and CEO of Productboard. Zanade Mann , founder of Black Women’s Business Collective.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

ProfitWell

OCTOBER 10, 2019

Appcues Founder Jonathan Kim says: "The real power of this integration is that it’s bi-directional. On the flipside, with the integration you can update a lead in Salesforce when they complete your Appcues onboarding checklist, generate a list of users who’ve completed a goal, or tag contacts in Salesforce with their NPS score.

Technical Advisors 62

Technical Advisors Sales Recruiting Sales Hiring Customer Lifetime Value 62

ProfitWell

OCTOBER 23, 2019

Appcues Founder Jonathan Kim says: "The real power of this integration is that it’s bi-directional. On the flipside, with the integration you can update a lead in Salesforce when they complete your Appcues onboarding checklist, generate a list of users who’ve completed a goal, or tag contacts in Salesforce with their NPS score.

Technical Advisors 40

Technical Advisors Sales Recruiting Sales Hiring Customer Lifetime Value 40

Natalia Luneva

JULY 29, 2021

When you promote your challenge through a Facebook post or an email message, ask your audience to tag their friends in the comments or forward your email to a person who might be interested. 6 SaaS companies advice on how to create a viral challenge: Key takeaways. 6 Brenton Thomas, Founder at Twibi , Digital marketing agency. “

Technical Review 52

Technical Review Social Media Software Review SaaS 52

Intercom, Inc.

OCTOBER 1, 2020

So when it was first you and the three other founders sitting on a desk, I would love to hear a little bit about how you decided what to build. So it would be like, “Hey, we’re going to add tagging this week. So it would be like, “Hey, we’re going to add tagging this week. Intercom’s early roadmap.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

So when it was first you and the three other founders sitting on a desk, I would love to hear a little bit about how you decided what to build. So it would be like, “Hey, we’re going to add tagging this week. So it would be like, “Hey, we’re going to add tagging this week. Intercom’s early roadmap.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Neil Patel

DECEMBER 15, 2020

His advice to new writers? Founder and CEO of Foundr magazine, Nathan Chan, interviews entrepreneurs and startup executives in his podcast, Foundr Podcast , to help educate other entrepreneurs on everything from marketing to raising capital to growing their business. Start a Podcast Day 1: Do Your Research on Radio and Podcasting.

Social Media 125

Social Media Technical Review Software Review Entertainment 125

Neil Patel

FEBRUARY 19, 2019

Until 2010, you used to be able to add keywords in your meta tags and you would get rankings within a few months. When I met the founder years ago it was in the millions… but not anymore. For that reason, plus it was a piece of advice I got from a Google employee , I’ve translated my site into multiple languages.

Branding 111

Branding Strategy Content Marketing Marketing 111

Incredo

NOVEMBER 21, 2019

They shared their experience so you can learn from their mistakes and follow their best advice! 5) Besides finding answers to questions, you will have an opportunity to get inspired by 7 affiliate professionals. If sounds like this topic can help you generate more SaaS sales with less risk, we are starting!

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

ChurnZero

MARCH 31, 2020

We held a panel discussion with Customer Success leaders and our customers to share advice from the trenches as they navigate this period of unprecedented uncertainty. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers.

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

Outseta

DECEMBER 11, 2018

When handling objections about your product versus your competitors’, my advice is essentially don’t go there. After a year or two the founders burn out or lose interest and shut down. So are those extra features really doing anything for you other than driving up the price tag? You never know unless you ask. #4

Sales Hiring 63

Sales Hiring Venture Capital Social Media Software 63

Unbounce

AUGUST 29, 2019

At the same time, this obsession with visual branding can come with a heavy price tag. This is something Dan Cederholm, Co-Founder of Dribbble , talks about in a recent blog post. My advice was to not worry about trends, but rather use the style best applied for the task at hand and stick to it.

Trends 111

Trends Software Review Development Team Review Technical Review 111

SaaStr

JANUARY 28, 2020

Jason Lemkin | CEO and Founder @ SaaStr, Inc. And not to ramble, but what would you, what’s a top piece of advice you would give folks here to improve their culture or to create a great culture? TWITTER QUESTION 2: What’s a top piece of advice you would give folks here to improve their culture or to create a great culture?

Sales Hiring 212

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 212

Intercom, Inc.

MARCH 12, 2020

What advice do you have for companies that are looking to introduce more self-service options into their customer experience model? I’ll quote Horst Schulze, who is the first president and co-founder of the Ritz Carlton organization. One person looked at the tag, they scanned it and made sure it got to the right pile.

Airlines 164

Airlines Technical Review Subscription Payment Features 164

SaaStr

MARCH 27, 2019

What advice does Leyla give to young people considering whether to found a startup, join a startup or join a hyper-growth company? What are the commonalities of where many founders go wrong in the scaling process? How did Leyla evolve and scale as a leader herself in those 11 years?

Scale 139

Scale VP of Engineering Mobile Scaling 139

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. Hubspot today is a $23B juggernaut. A SaaStr Classic!!

Part-Time VPE 228

Part-Time VPE Technical Cofounder CTO Hire New CTO 228

Sales Hacker

JUNE 23, 2020

” So, BetterGrowth is an agency here in Portland, Oregon, that myself and my awesome founders, one of which is my wife, work to help companies with their customer success needs. Let’s say a founder comes to you and says, “I want to do that. What if I did this at scale? How do I do it, Leah?”

Scale 67

Scale Sales Hiring Technical Review Customer Success 67

Intercom, Inc.

APRIL 22, 2019

My co-founder Mitch and I lived the pain that Guru now solves: the problem of getting the right knowledge to the right person at the right time. Well, things that waste their time are: tagging tickets, looking up answers to FAQs, and analytical or data-driven intensive tasks, like data entry in general.

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

Incredo

JANUARY 14, 2020

Consideration stage: Your visitor is already aware of a problem and is looking for advice, tips to solve it. Our chat folks do the basic screening and requirement gathering and tag that person as the lead. As soon as the tag is added, we create an entry for that lead in our Sales CRM.

Sales Funnel 239

Sales Funnel SaaS Sales Social Media 239

Outseta

SEPTEMBER 11, 2017

By Geoff Roberts 20 min read Soren Ryherd is Co-Founder and President of Working Planet , a paid search agency located in Providence, Rhode Island. Soren: My Co-founder and I met in graduate school where we were creating algorithms for processing satellite imagery. Geoff: Someone once told me. Soren used to be a rocket scientist.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

Unbounce

MARCH 30, 2021

You can also learn more from the Facebook Business Help Center for platform-specific advice. To get to the bottom of the big-ticket items that’ll affect advertisers when it comes to PPC campaigns specific to Facebook, we enlisted the help of digital advertising wiz Jonathan Naccache, co-founder and president of marketing agency Webistry.

Advertising 142

Advertising Outsourced Development Data Trends 142

Intercom, Inc.

JANUARY 19, 2021

It’s not a new concept, with IDEO founder David Kelley expressing a similar sentiment in one of his famous tenets of design thinking, “ fail faster to succeed sooner.”. A word of advice on this: to make sure you don’t run into a similar wall, it’s important to build a strong customer and business case on why tackling debt is so important.

Scale 272

Scale Underperforming Technical Team Systems Review User Experience 272

Neil Patel

MARCH 30, 2021

The tag is enclosed with the <head> section </head> on your web page. Then, your primary keyword might be “social media expert advice.”. What they want is clear – a social media expert with advice on how they can move their online or brick-and-mortar business to the next level. First, set a definite goal.

Social Media 144

Social Media Engineering Sales Hiring Branding 144

SaaStr

DECEMBER 12, 2020

How can founders let go and entrust others to do the role they have been doing? So Notion has an amazing, what we call a tagging database, where all the conversations that come in, we tag them and have a very robust way of organizing that customer feedback. How to think through prioritisation of problems at the early stage?

Scale 175

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 175

GetUplift

AUGUST 4, 2020

So while you may have followed everyone’s advice to create a YouTube channel and maybe even recorded a bunch of kick-ass videos and published them one by one to the world…. Following my advice, GetUplift optimized one of the thumbnails on their YouTube channel and got an increase of 27% in CTR. Option 1 Option 2.

AI Search 85

AI Search Strategy Sales Hiring Engagement 85

Sales Hacker

DECEMBER 28, 2018

It’s the largest non-vendor SaaS conference attended by SaaS executives, founders and VCs. At the SaaStr Annual, you’ll get expert advice from the legendary SaaS leaders of Slack , Intercom , Hubspot , Box , Zoom , Google Cloud , Atlassian and more. ” – Michelle Zatlyn , Co-Founder, COO of Cloudflare.

Scale 75

Scale Sales Recruiting Sales Underperforming Technical Team 75

Neil Patel

MARCH 28, 2023

Your target customers often see old techniques and advice. Borrow credibility If you lack credibility online, it’ll affect how people perceive your brand, product, and advice. For example, if you’re an author, you’ll find it much easier to trust Seth Godin’s publishing advice than mine. Step #3: Click Create Pixel.

Advertising 145

Advertising Mobile Branding Software Review 145

Chart Mogul

OCTOBER 13, 2017

HappyFox founder Shalin Jain is obsessed with metrics and measurement. When a SaaS founder talks about the “early days”, they usually refer to a time when they had to build their own marketing automation tool, or perhaps even run their own datacenter. The early, early days. In fact, it wasn’t even called HappyFox….

Business 40

Business SaaS Scale Sales Hiring 40

FastSpring

FEBRUARY 23, 2023

Global SEO: The First Thing You Need to Verify One of the first things that Michael checks when he’s working with a new client that has a website translated into multiple languages is their hreflang tags. Hreflang is a metadata tag that tells a search engine which language and geographical region a webpage is targeting.

Payment Solutions 143

Payment Solutions SaaS Payments Strategy Software 143

Outseta

APRIL 30, 2019

On the other hand, by serving bootstrapped SaaS founders we’re selling to a price conscious audience and opening ourselves up to competition from freemium products. And your customers will be subjected to pricing increases less frequently as you work to monetize your customer base.

Payments 40

Payments Payment Solutions SaaS Payments Scale 40

Mucker Capital

OCTOBER 22, 2018

Gaurav Bhattacharya acknowledges he didn’t make the best impression on his co-founder, Saumya Bhatnagar, when they met in a high school coding class in New Delhi. Each of the founders moved to the U.S. Then I was able to get some money through their program and join a very reputable high school in Delhi, and I met my co-founder there.

Interviewing 40

Interviewing Consulting Social Media Government 40