Intercom, Inc.

JUNE 14, 2018

Looking for an example of a happy, high performing product team? I hosted Laura on our podcast to learn everything from why assembling a great product team is like pulling off a heist, to tips for improving collaboration and marrying business needs with user goals. Balancing business goals with user needs. Laura: Exactly.

VP of Engineering 190

VP of Engineering Underperforming Technical Team CTO Coach New CTO 190

User Pilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. How do you turn that around and deliver mobile experiences that keep users returning to your platform ? A step-by-step walkthrough of the mobile user experience design process. This article will provide an in-depth guide.

Mobile 87

Mobile Underperforming Technical Team Software Review Systems Review 87

SaaStr

MARCH 26, 2019

Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Our team is in Room 111.

Scale 157

Scale Payment Services Payment Methods Scaling 157

User Pilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

User Experience 98

User Experience Underperforming Technical Team Scale SaaS 98

User Pilot

JANUARY 2, 2025

Wordtune’s customer research survey Wordtune uses this targeted survey to gather insights into the types of software its users use during work hours. The survey aims to better understand users workflows and help prioritize product development initiatives, like new integrations, that add the most value to its users.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

User Pilot

MARCH 13, 2024

TL;DR Feature ideation is a process through which product teams brainstorm ideas for new features to introduce to their product. It helps you meet user needs, enhance user experience , improve product value, and gain a competitive advantage. Why do you need feature ideation in your product development process?

Underperforming Technical Team 105

Underperforming Technical Team Scale User Experience Interviewing 105

Intercom, Inc.

JUNE 23, 2020

The internet is also driving an explosion in customer choice, allowing them to easily switch to businesses who provide better experiences. Delivering those better experiences requires a fundamentally new way to do customer support, a messenger-based approach that works at internet scale. ” Charles Darwin.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

Stax

MARCH 18, 2025

It can be easy to consistently double revenue if you’re an early-stage company, but as you scale up, sustaining that becomes more difficult. moment” focuses on when users first-handedly experience your product’s value through great user experience.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Frontegg

JUNE 23, 2025

Common misconfigurations include exposed storage buckets, excessive permissions, unsecured APIs, and poor network segmentation. Integrating CSPM into DevSecOps processes embeds security checks across the development lifecycle. Automation also alleviates the burden on security teams by handling repetitive tasks.

Cloud 52

Cloud Underperforming Technical Team Management compliance 52

Neil Patel

OCTOBER 25, 2020

If you are looking to scale up your marketing, you will need talented people that can take charge of and execute your strategy. But should you build your own in-house marketing team or hire an agency partner? Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. The design team at IBM likes to employ a “make to learn” method. Fergal: Awesome.

AI Search 245

AI Search AI Scale Machine Learning 245

Casey Accidental

OCTOBER 24, 2022

Is the solution to ignore Scott’s warning and rely on network effects or some other deep switching costs to retain users? This isn’t a bad idea, and why companies like Facebook continued to grow despite adding more and more complexity over time. During this time though, Facebook users also flocked to Instagram, Snapchat, TikTok, et al.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? In this role, you will define and execute the mobile product strategy, enhancing the user experience for field service professionals while driving seamless integrations with enterprise systems. Who would be a BAD fit for this job?

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

How To Buy Saas

MAY 28, 2025

Even Sendbird highlights that enterprise-scale AI agents come with built-in observability, fallback logic, and policy controls to ensure reliability under heavy load. Why SaaS Builders Should Care LLM orchestration delivers clear business value to SaaS teams. It enables better user experiences and lowers costs.

Artificial Intelligence 53

Artificial Intelligence Underperforming Technical Team AI Search Scale 53

Neil Patel

MARCH 9, 2021

Whether you’re running a corporate startup marketing campaign or moving your local business into the digital age , you can’t afford to waste time and money on weak leads. It also helps prospects feel more secure about their purchase and develops the business’ reputation as a customer support specialist. What is Lead Scoring?

Scale 143

Scale Underperforming Technical Team Metrics B2B 143

Buffer Resources

SEPTEMBER 18, 2023

Since Elon Musk took over Twitter, or X as it’s now called, a number of new social media apps have either come into the limelight or been developed to capture the users that have been leaving. Early and frequent users include author Neil Gaiman and US politician Alexandria Ocasio-Cortez. Here are some of them.

Social Media 140

Social Media Underperforming Technical Team Scale User Experience 140

Casey Accidental

MARCH 29, 2022

Non-sexy things include general user experience improvements, performance, developer velocity, infrastructure, technical debt, and, fortunately less than it used to be, growth. User Experience. Polishing too often can be just as bad polishing too little as you don’t deliver enough new value for customers.

Investment 139

Investment Underperforming Technical Team User Experience Scale 139

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich Archbold , Senior Director of Engineering, has been at the forefront of codifying and scaling this philosophy over the past few years.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Are you an enterprise needing deep customization and analytics, or a small business seeking user-friendly marketing integration? Lets dive in!

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

MARCH 23, 2025

The only way to have a fighting chance is by focusing on the user experience within your mobile app. Try to understand what the in-app user journey is like. Why aren’t app users engaging with it more? And how can you turn them into active users? MAU: 10,000 unique users who log in monthly.

Mobile 59

Mobile Underperforming Technical Team Engagement Metrics 59

User Pilot

MAY 31, 2025

Well cover its key features, pricing, and real user reviews. Intercom Mobile is a suite of mobile software development kits (SDKs) that lets you embed customer messaging , support, and engagement into your mobile app. This allows customer service reps to maintain full context when users switch devices. What is Intercom Mobile?

Mobile 71

Mobile Software Review Pricing Underperforming Technical Team 71

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. Plaid has always been a wartime company and we’re trying to continue to scale that out. We have a very strong kind of developer focus.

Payments 214

Payments SaaS Payments Banking Underperforming Technical Team 214

Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Technical Review 223

Technical Review Technology Scale Marketing 223

Intercom, Inc.

AUGUST 17, 2018

The below chart averages all of our live chat related DRLPs, some of which performed better than others, but even including the underperforming DRLPs, we’ve seen positive results. If you don’t have extensive market research available to you, go out and talk to other teams within your company to get anecdotal information.

Scale 136

Scale Underperforming Technical Team Advertising Market Research 136

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Underperforming Technical Team 105

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 105

User Pilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Put simply, poor customer service interactions increase the likelihood of churn. Are your agents unknowledgeable and unhelpful?

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

User Pilot

OCTOBER 11, 2022

Reasons for customer dissatisfaction: Your product feels like it’s not fully developed. Different factors can lead to customer dissatisfaction – bad products, bad service, high prices, or something else. A product is considered poor when the quality of the product doesn’t correspond to customer expectations.

Underperforming Technical Team 98

Underperforming Technical Team Software Review Onboarding Scale 98

User Pilot

MARCH 12, 2024

What strategies can you use to reduce drop-offs and improve the user experience? It signals decreased engagement and indicates friction in the user experience. Prioritize feature development as per user needs. Improve user experience and increase retention. Poor onboarding.

Underperforming Technical Team 104

Underperforming Technical Team User Experience Retention Scale 104

User Pilot

MAY 27, 2025

Want to advance your career in product management or find top talent for your team? Mozilla: Director of Product, Firefox Growth Firefox is used by hundreds of millions worldwide, and the Director of Product for Growth plays a critical role in the product management team. Who would be a bad fit for this job?

Management 52

Management Underperforming Technical Team Scale B2C 52

User Pilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team. An individual with excellent communication skills, adept at influencing both user-facing and partner-facing stakeholders.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

User Pilot

SEPTEMBER 24, 2024

We'll delve into 11 types of survey questions, providing concrete survey question examples and best practices to help you collect accurate feedback at scale. Likert scale questions The Likert scale presents respondents with a range of options, typically 5 or 7, to express their level of agreement or disagreement with a statement.

Scale 111

Scale Underperforming Technical Team Software Review Scaling 111

User Pilot

MARCH 9, 2023

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. Bad customer support: One bad experience with your customer support team can push customers to consider leaving your product.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

Totango

JULY 1, 2022

One of the most important loyalty metrics is the Net Promoter Score (NPS) , which uses a scale of 0 to 10 to measure a customer’s willingness to recommend a company, product, or service to a friend or colleague. These considerations mean that B2B SaaS brands must develop industry-appropriate strategies to manage customer loyalty effectively.

B2B 114

B2B B2C Underperforming Technical Team Business 114

Unbounce

JULY 21, 2020

Let’s face it: brand marketers get a bad rap. Through customer research, landing page testing, conversion rate optimization, and traditional brand development tactics, you can be smarter about building and evolving your brand. But this is also what most marketing and product teams mess up. It was too “fluffy.”

Branding 145

Branding Underperforming Technical Team Scale Growth Hacking 145

User Pilot

AUGUST 30, 2024

In SaaS, this also means analyzing competitors’ user interface and user experience. Conduct a SWOT analysis Perform a SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis for each competitor. Identify their internal strengths and weaknesses, such as product quality, customer support , or market reputation.

Underperforming Technical Team 105

Underperforming Technical Team SaaS Benchmarks Social Media 105

User Pilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? We finish with an overview of product analytics tools that your team can benefit from. Segment analysis focuses on common qualities shared by similar users. Let’s get right to it.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

AUGUST 27, 2024

Traditionally, SaaS companies had developers define important user actions and add custom tracking code to capture these events. Nowadays, more and more businesses are switching to tools with built-in auto-capture features that simplify data collection and ensure that no significant user action is missed.

Software Review 105

Software Review Underperforming Technical Team SaaS Scale 105