SaaStr

OCTOBER 14, 2021

And the engine really never stopped running, evolving into a dominant DevOps Platform for software development. We’re getting used to seeing these super-high NRR numbers from the top developer-focused leaders, in many cases because utility pricing often encourages it (see also Datadog, Twilio, etc). Almost all of them. #3.

Outsourced Development 67

Outsourced Development Software Development Innovation Cloud 67

SaaStr

DECEMBER 3, 2024

Who is Peter Gassner CEO and Founder of SaaS Leader Veeva Systems Peter Gassner has established himself as a significant figure in enterprise software, particularly through his leadership at Veeva Systems. Instead of building generic enterprise software, he went all-in on life sciences. Classic vertical SaaS expansion.

SaaS 261

SaaS Leadership Cloud Enterprise 261

SaaStr

JULY 30, 2024

PLG ensures your product is doing the work for you in terms of customer advocacy, acquisition, and retention. How do you build a stellar developer experience and continue to scale when the user base skyrockets overnight? The realized value grows as users derive value from the product, increasing engagement, retention, and stickiness.

Underperforming Technical Team 282

Underperforming Technical Team Enterprise Scale Payments 282

Tom Tunguz

NOVEMBER 8, 2023

Data Teams are Becoming Software Teams : DevOps created a movement within software development that empowers developers to run the software they wrote. Most sophisticated data teams run like software engineering teams with product requirement documents, ticketing systems, & sprints.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

USIO

JUNE 12, 2024

Meet the Visionaries Robin Eissler , CEO, BoosteHub: A strategic entrepreneur in software, Robin has transformed BoosterHub into a champion by leveraging payment systems to enhance user retention and engagement. This is more than just an event – it’s your chance to revolutionize your software platform. Mark Your Calendar!

Payment Solutions 130

Payment Solutions Payments Payment Methods Software 130

Payrix

JUNE 4, 2024

What do merchants want from their software providers? This is a question that keeps many software companies up at night, and Leah Asdell, Head of Partner Marketing and Content Strategy at Worldpay for Platforms. They want assurance that their data is secure, and software providers need to clearly communicate their security measures.

Payments 147

Payments Merchant Services Embedded Payments Payment Solutions 147

SaaStr

JUNE 14, 2023

“The fastest company will always win,” says Daniel Dines, CEO and Founder of UiPath, one of the fastest-growing software companies in the world. Ten years ago, no one would have guessed Europe would generate the largest software IPO globally, yet UiPath has done it, and net retention is 144%.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

TurnKey Labs

JANUARY 7, 2024

All software development projects have lofty goals. But realizing that reaching these development objectives depends on engaging and retaining your software developers across the project’s lifecycle will save you a lot of headaches and speed up development.

Software Development 64

Software Development Development Engagement Software 64

User Pilot

OCTOBER 26, 2023

What is software ROI and how to measure it? TL;DR Software ROI, or Return on Investment , represents the financial and business benefits of implementing a software application while factoring in the cost of the investment. Calculating software ROI is crucial for informed decision-making for technology investments.

Outsourcing Services 105

Outsourcing Services Software Outsourced Development SaaS 105

The Angel VC

NOVEMBER 29, 2013

Development velocity: I don’t know if (or how strictly) you should use a software development methodology like Scrum, which allows you to nicely visualize your development velocity, in the very early days, when you’re maybe just two developers – I would be very interested in your thoughts on that question.

Scale 190

Scale Startup SaaS Customer Lifetime Value 190

User Pilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Software Review 98

Software Review Software Management Azure 98

User Pilot

APRIL 26, 2024

Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. TL;DR Customer tracking software helps you monitor and analyze your users’ behavior across different channels. Let’s dig in!

Software Review 105

Software Review Software Scale Systems Review 105

CustomerSuccessBox

APRIL 9, 2021

Why choosing the right Customer Retention Software has become so important for B2B SaaS Business? To know the answer, let’s have an overview of how customer retention works for B2B SaaS Business. This is where B2B Customer Retention software becomes imperative for a growing subscription business. Account Health.

Retention 52

Retention Software Review Software Payment Features 52

FastSpring

NOVEMBER 4, 2021

We recently spoke with several software developers and asked them what they thought about protecting customer information and preventing data breaches during checkout. Aside from using SSL certificates and ensuring your website is PCI-DSS compliant, here are seven other ways software developers can create a more secure checkout.

Payment Methods 146

Payment Methods Payment Services Merchant Services Payment Features 146

BetterCloud

JANUARY 15, 2025

When a SaaS vendor experiences a security breach or incident, the root cause is often related to software coding vulnerabilities and failures, natural disaster, power outages, physical intrusions. Software-related questions: How does your SaaS vendor create and maintain secure applications? Contracts: What are key terms and conditions?

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

User Pilot

MAY 31, 2025

Intercom Mobile is a suite of mobile software development kits (SDKs) that lets you embed customer messaging , support, and engagement into your mobile app. Lack of in-depth analytics Intercom Mobile does not include built-in funnel or cohort analysis , so you cant easily map user journeys or measure long-term retention.

Mobile 70

Mobile Software Review Pricing Underperforming Technical Team 70

Stax

APRIL 17, 2025

These days, software is no longer just a toolits the backbone of how modern businesses operate. At the heart of this transformation is a growing ecosystem of Independent Software Vendors (ISVs) building applications that plug into broader platforms and solve specialized problems. What is an ISV (Independent Software Vendor)?

Merchant Services 88

Merchant Services Payment Solutions Payment Services Payments 88

Sales Hacker

JUNE 12, 2024

The impact of AI on GitHub’s business and the future of software development. Insights on hiring, retention, and the power of promoting from within. Discussed in this Episode: The journey from individual contributor to CRO and the lessons learned along the way.

Engineering 121

Engineering Sales Hiring Revenue AI 121

User Pilot

MAY 7, 2024

CleverTap – best platform for creating basic in-app messages CleverTap is a customer engagement and lifecycle management software with in-app messaging capabilities for mobile marketing. CometChat – best for sending audio and video in-app messages CometChat is an in-app chat software development kit for calls and messages.

Software Review 104

Software Review Technical Review Software Scale 104

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. Great support is key for retention. And I really loved it.

B2C 118

B2C B2B Scale Strategy 118

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Design the transition plan that’s right for your company. Set up a demo or try it out for yourself.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

User Pilot

JUNE 29, 2024

The build vs. buy strategy is a decision-making framework organizations use to determine whether to develop a solution in-house ( build ) or purchase it from an external provider (buy). This decision often involves software, but it can apply to various aspects of business operations, including hardware, services, and other resources.

Technical Support 105

Technical Support compliance Scale User Experience 105

User Pilot

JANUARY 15, 2024

Key metrics to include in your dashboards include retention rates, user stickiness, monthly active users, conversion rates, customer acquisition costs, customer lifetime value, and monthly recurring revenue. Customer retention This customer retention dashboard tracks the retention rates for multiple cohorts over four weeks.

Metrics 105

Metrics SaaS Customer Lifetime Value Retention 105

Totango

OCTOBER 12, 2022

Combined with intense competition and sign-up discounts, not to mention global inflation prompting many consumers to rethink their budgets, the customer retention stakes are high. . Naturally, short-notice or no-penalty cancellations also greatly increase the risk of customer churn.

Customer Success 115

Customer Success Churn Enterprise Software Development 115

Intercom, Inc.

NOVEMBER 9, 2022

Progress gets measured by learnings – not growth, revenue, or retention – so you get to try new ideas, take bigger risks, move fast and break things. With the mothership, it’s quite different – the currency of progress is the typical revenue, growth, retention, et cetera. And that’s what we’re exploring today.

Innovation 226

Innovation Scale Startup Government 226

Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Agile Agile software development has been such a success that people now apply the “agile” moniker to a broad range of areas. Learning 50.

Underperforming Technical Team 215

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 215

Baremetrics

MARCH 30, 2021

When it comes time to track your metrics — like trial insights and retention — you can also turn to Baremetrics for a solution. When it comes to managing recurring charges, Square allows you to build your solution with APIs and Software development kit (SDKs) for online and in-app payments. Interested in a demo ?

Payment Features 105

Payment Features Payment Solutions Merchant Services Payment Methods 105

Sales Hacker

DECEMBER 13, 2024

Seamless customer journey Owning the entire customer lifecycle from acquisition to retention eliminated disconnects between pre- and post-sales teams. This approach also improved forecasting accuracy by combining sales and retention data, enabling better pricing, resource allocation, and product planning. Lets get into it.

Scale 105

Scale Acquisition Sales Hiring Customer Success 105

User Pilot

OCTOBER 27, 2023

Product-led growth (PLG) for enterprise customers is a business strategy that focuses on using the product itself as the main driver of customer acquisition , retention, and expansion within the enterprise software market. This translates into increased customer satisfaction leading to higher retention and customer lifetime value.

Enterprise 105

Enterprise Business Customer Lifetime Value Scale 105

User Pilot

MARCH 19, 2024

A feature rollout is a software development technique involving a gradual release of new features and updates. Benefits of feature rollouts for product teams Back in the waterfall days, companies and software houses released new products only when they were ready. This changed when Agile software development came around.

Software Development 105

Software Development Scale Development Benchmarks 105

User Pilot

MARCH 27, 2023

Retention analysis aims to identify the reason why users stay with the product, while churn analysis focuses on why they leave. Software developers can use product analytics to optimize their technical performance. Churn analysis to figure out why customers leave Churn analysis and retention analysis go hand in hand.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

Full Session

DECEMBER 30, 2024

10 Best VWO Alternatives Right Now If youre looking for VWO alternatives, here are the best solutions to consider: FullSession : User behavior analytics software that offers session recordings and replays , dynamic heatmaps , website feedback forms , conversion funnel analysis and error tracking. Pricing is available upon request.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

User Pilot

JANUARY 26, 2021

One tool to achieve this is customer journey analytics software. The software delivers context and clarity to the complicated multichannel customer journey. What Is Customer Journey Analytics Software and How Do Companies Use It? Some choices for Customer Journey Analytics Software are Indicative, WebEngage, and Woopra.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

User Pilot

MAY 30, 2023

It also helps you improve customer retention and make better marketing decisions. For example, our salesperson may use your software to track and organize leads. For example, the software developer persona may be critical for a product handling API integrations while accounting for only 2% of your user base.

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Average salary: $156,062/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

JUNE 6, 2023

While product analytics focuses primarily on what happens inside the product, the focus of marketing analytics is mostly on the ‘outside’ – customer acquisition, conversion , and retention. Trends analysis tracks long-term changes in user behavior to guide product roadmap development. Why is tracking product analytics important?

Data 88

Data User Experience Churn Retention 88

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. The cloud software industry has changed. SMB businesses just go out of business much more frequently, and so their gross retention numbers are going to be lower.

Cloud 109

Cloud Scale AWS Artificial Intelligence 109