User Pilot

JULY 13, 2022

Userpilot publishes well-researched and in-depth articles on all aspects of product management including product growth, retention, and adoption. The Reforge blog helps product managers with topics like analytics , team management and development, product leadership , or product strategy. Our favorite product management blogs.

Technical Review 94

Technical Review Management Leadership Systems Review 94

Kellblog

AUGUST 18, 2023

In that folder, there are 21 posts with PLG (product-led growth) in the draft copy and 5 with PLG in the title. It’s a topic I’ve always been interested in, but two things have prevented me from attempting a seminal post on PLG. PLG Resources OpenView’s PLG microsite is one of the best resources out there.

Benchmarks 77

Benchmarks Systems Review Enterprise Software Review 77

User Pilot

NOVEMBER 2, 2023

How is marketing-led growth different from product-led growth and sales-led growth? You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. What is marketing-led growth? What are the benefits of marketing-led growth?

Strategy 92

Strategy Marketing Social Media AI Search 92

Totango

MAY 17, 2023

Three learnings from TSIA on why your go-to-market leaders have an opportunity to work better together to drive growth. When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities.

Generative AI 106

Generative AI Marketing Sales AI 106

Natalia Luneva

OCTOBER 14, 2021

As a growth coach and strategic advisor for SaaS founders, I get hundreds of requests from founders to launch internet challenges/hackathons for their users. At the time of preparing this swipe file, this is the only resource available created specifically for SaaS companies. So should you read this swipe file? 30 minutes).

Social Media 98

Social Media SaaS Software Review compliance 98

Intercom, Inc.

MAY 12, 2021

Our priorities were: Alignment: We’re in a phase of major growth, and we have big ambitions for the future. We assigned specific timeframes to each stage to keep us to the desired timeline, and understand where we might need more time or resources. Topics are mostly, but not exclusively, work-related. Next steps.

Metrics 239

Metrics Engineering Scaling Engagement 239

User Pilot

FEBRUARY 14, 2024

The Resource Hero integration optimizes sales rep productivity by enabling detailed time tracking and resource allocation inside Salesforce. Userpilot and Salesforce integration – Best for optimizing in-app customer experience Userpilot is a product growth platform used for in-app user onboarding and customer engagement.

Payments 96

Payments Payment Services Payment Methods Payment Solutions 96

ChurnZero

MARCH 24, 2023

The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. To explore some of the most controversial topics in CS today and hear what those on either side of the debate have to say, we asked four industry experts to weigh in. Sometimes, you get forced.

Customer Success 98

Customer Success Technical Review Systems Review Metrics 98

ChurnZero

MARCH 24, 2023

The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. To explore some of the most controversial topics in CS today and hear what those on either side of the debate have to say, we asked four industry experts to weigh in. Sometimes, you get forced.

Customer Success 97

Customer Success Technical Review Systems Review Metrics 97

Kellblog

SEPTEMBER 12, 2023

And, all the better if the structure is individual peer groups that convene in an annual summit — and if the organization provides coaching and resources to boot. The topic I spoke on was The Keys to Nailing and Scaling Go-To-Market. The topic I spoke on was The Keys to Nailing and Scaling Go-To-Market.

Scaling 111

Scaling Marketing Startup Engineering 111

ChurnZero

FEBRUARY 15, 2024

Look for patterns such as which community posts garner the most interaction or what topics are frequently searched by users. Instead, store them as a go-to resource for when you’re mapping out your content schedule. Take stock of existing resources that you can repurpose for your community.

ChatGPT 52

ChatGPT Technical Review Engagement Strategy 52

User Pilot

MARCH 17, 2024

It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them. Consequently, you would have to invest more resources in your organic strategy. This suggests that the company should shift resources from Facebook to Google Ads to be efficient.

Social Media 85

Social Media Data SaaS Scale 85

Buffer Resources

JULY 5, 2023

You can apply these tactics to any research that you conduct, whether it is audience, topic, or keyword research. You'll end up creating copycat content If you search the keyword digital marketing , you'll see ranking pages discussing benefits, approaches, and strategies, but no unique angles or take on the topic.

AI Search 89

AI Search Social Media Content Marketing Trends 89

User Pilot

APRIL 29, 2024

It allows users to access relevant information, tutorials, tips, or support resources without leaving the application interface. interactions with a feature), while in-app help offers comprehensive support covering a wide range of topics and features. There are several resources that you can include in your help center.

SaaS 52

SaaS Onboarding AI Search Mobile 52

Totango

DECEMBER 26, 2021

It’s important that you establish an open and positive line of communication with your employees that allows them to feel comfortable speaking with you as well as with their peers about difficult topics. Provide Access to Mental Health Tools and Resources. Get started for free today at Totango.com/sign-up.

Customer Success 102

Customer Success Underperforming Technical Team Enterprise Communication 102

User Pilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. Provide self-service support resources like knowledge bases and chatbots for 24/7 assistance. And 40% of users who contact customer service, use self-service resources to find a solution first.

Retention 88

Retention Marketing Customer Lifetime Value Onboarding 88

Scytale

JANUARY 23, 2024

Startup conferences also talk about the specific pain points that startups face, taking into account a possible lack of resources, expertise, or tools to streamline crucial processes. Be sure to gauge whether the topics and types of businesses attending are relevant to your interests. Or, it could be all of the above.

Startup 52

Startup compliance Cybersecurity Healthcare 52

Scytale

JANUARY 23, 2024

Startup conferences also talk about the specific pain points that startups face, taking into account a possible lack of resources, expertise, or tools to streamline crucial processes. Be sure to gauge whether the topics and types of businesses attending are relevant to your interests. Or, it could be all of the above.

Startup 52

Startup compliance Cybersecurity Healthcare 52

Buffer Resources

JUNE 21, 2023

They also include videos that are on a similar topic or that tend to be watched together, evidence in the screenshot below. Part of growth is understanding how to deliver content your audience will be most satisfied with. Others have to build slowly over time and often never see audience growth in the millions.

Entertainment 122

Entertainment Engineering Engagement Metrics 122

Buffer Resources

APRIL 22, 2024

The social media challenge for solopreneurs Even those with limited social media experience understand that neglecting this marketing channel is a missed opportunity for sales and growth. Resources to stay in the know Marketing best practices are always changing. The numbers don’t lie.

Social Media 98

Social Media Scale Growth Hacking Headcount 98

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But I like to welcome to Growth Stage. Mr. John Eitel.

Scale 130

Scale Sales Payment Methods Merchant Services 130

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk. Ambassadors are recognized with a badge and custom profile picture.

Development Team Review 98

Development Team Review Technical Review SaaS Scale 98

Intercom, Inc.

AUGUST 4, 2021

You’ll have 30-minute conversations with different interviewers, covering a range of topics. On the Customer Support team, we aim to support growth with personal experiences. We’re always looking for ways to improve our resources and workflows. Be resourceful . This is likely to be a two to three hour commitment.

Customer Support 239

Customer Support Interviewing Engineering Communication 239

Intercom, Inc.

AUGUST 31, 2022

In this CX for Growth webinar, we explore the world of B2B SaaS social media with one of our partners, Chatdesk , a customer care platform that helps businesses increase conversions and provide a better customer experience through social and support channels. There are just too many.

Social Media 118

Social Media Engagement Scale Branding 118

Neil Patel

DECEMBER 28, 2021

Google is pretty good at equipping users (and businesses) with information about what it considers important by providing resources like their search engine optimization (SEO) guides and the annual Search Trends report. You can break down by region and then topic, including categories like actors, TV shows, sports teams, songs, and many more.

Trends 115

Trends Entertainment Technical Review Branding 115

Valuize Consulting

JANUARY 25, 2024

To tackle this Herculean topic and unearth strategic insights, we turned to; Greg Elliott, SVP, Customer Experience at Loopio, Karen Eisen, SVP, Customer Success & Support at Alida, and Leah Clark, Advisor-in-Residence at Valuize. Successful digital programming demands investment in specialized digital CS roles.

Customer Success 52

Customer Success Sales Recruiting Scale Strategy 52

Intercom, Inc.

MARCH 15, 2021

This year, the theme of International Women’s Day was #ChooseToChallenge, and we marked the occasion with a week-long program of events and discussions organized by our employee resource group, InterWomen. The pandemic has disproportionately affected women’s career growth. Representation matters. “I

Part-Time VPE 209

Part-Time VPE Underperforming Technical Team Leadership Engineering 209

Intercom, Inc.

APRIL 1, 2020

“We have responded by finding new ways to connect, to interact, to maintain community” Needless to say, we’re a resourceful species – we have responded by finding new ways to connect, to interact, to maintain community. We hope you find some of these resources useful during this difficult time. Sharing experiences.

Scale 201

Scale Government Content Marketing Data 201

Unbounce

MAY 11, 2022

A marketing resource to connect, grow, and build your business together. In 2022, community is a core piece of any organization’s puzzle , and it (finally) has the resources it needs to succeed. Heck, even 20% overall growth of your business isn’t out of the realm of possibility. When *communities* collide—get it?

Scale 137

Scale Leadership Branding B2B 137

Totango

NOVEMBER 27, 2023

Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Customer Success 103

Customer Success Scale Systems Review Software Review 103

Buffer Resources

FEBRUARY 14, 2024

  From growing a six-figure content business to making impactful mindset shifts for 2024, Katie's podcast is an essential resource for creators seeking to innovate and succeed in the digital space. It's a great resource for anyone looking to enhance their productivity and well-being.

Social Media 94

Social Media Entertainment Entrepreneurship Interviewing 94

Intercom, Inc.

JUNE 1, 2021

Want to learn more about how conversational experiences are fuelling customer retention and business growth for major companies like yours? Challenge #1: Limited team bandwidth, resources, and budget. The solution: Optimize your resources with the Conversational Support Funnel. Sound familiar?

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

FastSpring

JANUARY 15, 2020

As a trusted partner in growth, we are committed to delivering a world-class experience that sets our customers up for success from day one. The menu on the left side of the docs library is a great resource for browsing popular support article topics. Click on the topic of your choice to show a drop-down menu of sub-topics.

Branding 80

Branding 80

Sales Hacker

SEPTEMBER 29, 2023

Over the past year, we’ve had tons of founders ask where they should be prioritizing their marketing dollars and resources considering the wild economic year that 2023 has unfolded as. 75% percent of CMOs are facing increased pressure to do more with less and to deliver profitable growth in 2023. Thanks for reading The GTM Newsletter!

Scale 100

Scale Marketing AI Search ChatGPT 100

Buffer Resources

DECEMBER 14, 2023

Why this works : This approach works because it not only introduces new team members but also gives a sense of the company's growth and global reach. Why this works : This approach works because it provides valuable insights into a trending topic (AI in email marketing).

Social Media 118

Social Media Payment Methods Payment Solutions AI Search 118

ChurnZero

MAY 26, 2021

Thousands of user-created Slack communicates exist that allow people to virtually meet and discuss a certain topic or practice. These workspaces are used to discuss emerging CS topics, share best practices and resources, and even provide networking and job posting capabilities. . Whatever takes your fancy.

Customer Success 86

Customer Success Leadership Onboarding Communication 86

30 Day Leadership

JANUARY 3, 2023

He bought them books, gave them tips, spent time with them during 1:1s covering leadership topics. Jake’s leaders are building incredible leadership skills through the B2B Leaders Academy every month and this opens up a whole new set of topics to discuss with them that were never possible before.

B2B 52

B2B Leadership Development Scaling 52