User Pilot

MAY 2, 2024

Are you struggling to retain your newly acquired customers? Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance.

Retention 94

Retention Marketing Customer Lifetime Value Onboarding 94

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters.

Payment Services 100

Payment Services Merchant Services Customer Success Business 100

Intercom, Inc.

AUGUST 4, 2021

In this post, we’ll cover everything you need to know to feel comfortable and prepared when interviewing for our Customer Support team. . The Customer Support interview process. Whether you’re applying for a Customer Support Specialist role, or a Customer Support Engineer role, the process is very similar.

Customer Support 239

Customer Support Interviewing Engineering Communication 239

User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! Book the demo to find out more! What are Salesforce integrations?

Payments 101

Payments Payment Services Payment Methods Payment Solutions 101

User Pilot

MAY 1, 2024

Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. In this post, we’ll cover the most important things you need to know about building a successful community without wasting your precious resources. Why building a community is important for brand loyalty?

Branding 79

Branding Social Media Acquisition Advertising 79

SaaStr

DECEMBER 14, 2022

Across their 100,000 customers, Hubspot has endured an unforgettable past few years. Their customers desperately need to make sense of this new world – not only how to survive massive digital acceleration but also high inflation and other forms of political and economic volatility. The Challenge of Digital Expansion for SMB.

Scale 241

Scale SMB Scaling Innovation 241

Buffer Resources

MAY 2, 2024

  This experience is a powerful reminder of the opportunities that await when you match great content with the right monetization strategy. You’ll also discover that any resistance you experience becomes just a hurdle to overcome and not a dead end.  This is where you tap into your resourceful nature. 

Payments 74

Payments Payment Methods Social Media AI Search 74

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. Challenge #1: Limited team bandwidth, resources, and budget. Sound familiar?

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

Sales Hacker

OCTOBER 20, 2023

Use Fewer Resources. Sales teams understand the pains and needs of the customer. It is extremely important to encourage sellers to post their own authentic spin on topics. Provide the necessary resources, guidance and support to enable the sales team to leverage content, while empowering them to develop their authentic voice.

Sales Hiring 105

Sales Hiring Marketing Sales Sales Enablement 105

User Pilot

JULY 13, 2022

In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Ken Norton offers lots of valuable insights based on years of experience in his Bring the Donuts product manager blog. If yes, you are in the right place!

Technical Review 97

Technical Review Management Leadership Systems Review 97

User Pilot

APRIL 29, 2024

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. In today’s post, we’ll explore how in-app help can help you improve customer onboarding. In-app help is an effective way for customer onboarding , and it has a lot of benefits. What is contextual sensitive help?

SaaS 52

SaaS Onboarding AI Search Mobile 52

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization. Book a demo to learn more.

Social Media 91

Social Media Data SaaS Scale 91

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Scale 211

Scale Consulting Interviewing Customer Support 211

Intercom, Inc.

APRIL 7, 2020

As the coronavirus outbreak upends lives and businesses everywhere, support teams are increasingly the first place that customers turn to for guidance. Some of our own customers are experiencing up to 10 times the number of new chat conversations. Their SVP of Customer Experience Margaret K?dziora

Payment Methods 217

Payment Methods Merchant Services B2C Payment Solutions 217

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. The future of support is here.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

ChurnZero

FEBRUARY 15, 2024

Creating a steady stream of engaging content for a customer community can be a daunting task, especially when you’re relying on your team to contribute. Speaking from my experience as a community strategist, I’ve learned a lot about what works and what doesn’t. Ready to make your team shine in your customer community?

ChatGPT 52

ChatGPT Technical Review Engagement Strategy 52

User Pilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Most companies use all 3 strategies to some extent.

Strategy 98

Strategy Marketing Social Media AI Search 98

Unbounce

NOVEMBER 21, 2021

Clear and useful emails will not only help you bring leads through the pipeline but also prime them to become customers. Provide quality resources. Email lead generation is all about taking your customers through the conversion funnel. It’s time to learn about lead generation in email marketing and five ways you can improve it.

Marketing 127

Marketing Mobile Branding Subscription 127

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

Intercom, Inc.

JULY 26, 2022

Excellent customer experience. Recent research from Harvard Business Review Analytic Services reveals that 88% of survey respondents believe that customer engagement has a significant impact on their organization’s bottom line. That’s no surprise: as professional services firm PwC says, customer experience is everything.

Payment Methods 118

Payment Methods Payment Solutions Payments Payment Services 118

User Pilot

FEBRUARY 29, 2024

By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. Reduce customer churn. Delight customers. Step-by-step process for effective behavior analytics: Define your objective for analyzing customer data. Fixing it creates a seamless user experience.

SaaS 93

SaaS User Experience Churn Retention 93

Kellblog

SEPTEMBER 12, 2023

And, all the better if the structure is individual peer groups that convene in an annual summit — and if the organization provides coaching and resources to boot. I know at least a half-dozen members of 10X CEO and to a person they rate their experience highly. When you start go-to-market, it’s about people and deals.

Scaling 110

Scaling Marketing Startup Engineering 110

User Pilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Artificial Intelligence 86

Artificial Intelligence AI Machine Learning SaaS 86

ChurnZero

MARCH 24, 2023

The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. To explore some of the most controversial topics in CS today and hear what those on either side of the debate have to say, we asked four industry experts to weigh in. 1: Is NPS a Customer Success metric?

Customer Success 98

Customer Success Technical Review Systems Review Metrics 98

ChurnZero

MARCH 24, 2023

The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. To explore some of the most controversial topics in CS today and hear what those on either side of the debate have to say, we asked four industry experts to weigh in. 1: Is NPS a Customer Success metric?

Customer Success 97

Customer Success Technical Review Systems Review Metrics 97

Intercom, Inc.

AUGUST 31, 2022

Engaging with customers on social media has become part of every customer experience strategy to drive sales and retain customers. How to respond to customers on social media. Using social media to strengthen relationships with customers. What did we learn? Foundations of social moderation and conversation.

Social Media 118

Social Media Engagement Scale Branding 118

User Pilot

DECEMBER 20, 2023

Machine learning is a trending topic that has exploded in interest recently. Coupled closely together with Machine Learning is customer data. Combining customer data & machine learning unlocks the power of big data. This article will show ten ways customer data and machine learning can improve customer experiences.

Artificial Intelligence 97

Artificial Intelligence Machine Learning Data Social Media 97

Totango

DECEMBER 26, 2021

Check out these five tips for how to fight burnout and keep your customer success team healthy and effective. . As a customer success leader, you are responsible for setting the right tone and creating the right environment for your team to be successful. Provide Access to Mental Health Tools and Resources.

Customer Success 103

Customer Success Underperforming Technical Team Enterprise Communication 103

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

Development Team Review 98

Development Team Review Technical Review SaaS Scale 98

User Pilot

APRIL 28, 2023

A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Product documentation helps your customers understand how your product works.

SaaS 78

SaaS Education Customer Support Onboarding 78

User Pilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. A good conversion path makes the process frictionless.

SaaS Payments 90

SaaS Payments Payment Services Payment Methods Payment Solutions 90

User Pilot

DECEMBER 23, 2023

By acting on the insights from retention analysis , you can improve customer satisfaction and loyalty. It also allows you to increase customer lifetime value and the overall profitability of the product. Personalized onboarding experiences allow users to learn how to use relevant product features in less time. Book the demo!

Retention 91

Retention Customer Lifetime Value Social Media Churn 91

Valuize Consulting

JANUARY 25, 2024

Mastering Digital Customer Success: Insights From Valuize Spark Toronto What does your Digital CS model look like today and what was the journey like to get here? In the rapidly evolving B2B recurring revenue economy, the focus on Digital Customer Success is more pertinent than ever.

Customer Success 52

Customer Success Sales Recruiting Scale Strategy 52

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Promoting CS thought leaders.

Customer Success 116

Customer Success Technical Review Social Media Underperforming Technical Team 116

Buffer Resources

APRIL 22, 2024

The social media challenge for solopreneurs Even those with limited social media experience understand that neglecting this marketing channel is a missed opportunity for sales and growth. In my experience, threads perform particularly well on this feed, and they offer a prime opportunity to recycle long-form content.

Social Media 101

Social Media Scale Growth Hacking Headcount 101

ChurnZero

JANUARY 29, 2021

. As a Customer Success professional, you talk to customers about your products and services all day, every day – whether it’s discussions about product adoption, value, or ROI. But if you want to have more than a one-dimensional relationship with your customer, only talking about your product isn’t enough.

Retention 98

Retention Banking Customer Success Technical Review 98

Intercom, Inc.

MAY 13, 2020

“We’re seeing a big motion across all businesses on how an amazing customer service experience drives loyalty overall.”. That’s Tom Ronen, Head of Customer Success for monday.com , on a topic that’s been on many of our minds lately: retention. Reduce customer churn through delightful service and product education.

Retention 129

Retention Strategy Churn Education 129