SaaStr

JANUARY 13, 2023

After scaling from $0 to $100,000,000 in two years, Jones has a fair share of experience with things breaking. To thrive in those environments, they develop the skill sets needed. At Wiz, the leadership team thinks of the company as a child. While your team is small, your communication process can be simple.

Scale 227

Scale Underperforming Technical Team Leadership Communication 227

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. If you’re a leader, he says, don’t try to scale your job. Here are five quick takeaways: Most sales and support teams talk about their jobs as a funnel.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. In short, they make it easy to see what each team, department and organisation is working on, omitting and their respective goals. Again, it was an easy to use model which scaled effective decision-making.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Scale 206

Scale Software Outsourcing Services Sales Hiring 206

Audacix

OCTOBER 19, 2023

These weak points, if left unaddressed, can be exploited by hackers as an entry point for launching cyberattacks, infiltrating systems or data, or causing harm to an organization. Remediation Planning: Software teams need to develop a remediation plan that outlines the steps required to mitigate each vulnerability.

Underperforming Technical Team 40

Underperforming Technical Team Enterprise Software Management 40

Audacix

OCTOBER 19, 2023

These weak points, if left unaddressed, can be exploited by hackers as an entry point for launching cyberattacks, infiltrating systems or data, or causing harm to an organization. Remediation Planning: Software teams need to develop a remediation plan that outlines the steps required to mitigate each vulnerability.

Underperforming Technical Team 40

Underperforming Technical Team Enterprise Software Management 40

User Pilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Scale 105

Scale Underperforming Technical Team Sales Recruiting Software Review 105

Point Nine Land

OCTOBER 23, 2023

We recently hosted the Point Nine Founders Summit, featuring several panels and presentations from founders, CFOs, COOs, and sales execs on building early sales teams and hiring your first successful sales leaders. It helps keep the product team focused on customer feedback and providing value in exchange for revenue.

Sales Hiring 125

Sales Hiring Scale Technical Advisors Technical Cofounder 125

SaaStr

JULY 25, 2021

As two CEO who love the art of sales and scaling, this one really was special. Jyoti Bansal : And then he started talking about sales and Dev during the breakfast he convinced me if you can marry the right kind of sales scaling and execution then that’s when your business will really, really take off.

Sales Recruiting 242

Sales Recruiting Sales Hiring Scale VP of Engineering 242

Baremetrics

AUGUST 6, 2021

This process is not reserved for the corporate world; the earlier appropriate HR processes are implemented, the greater the chances are that the company’s vision will retain its integrity at scale. Plan your hiring process long before adding people to the team. For most companies, this plan will involve bringing on new people.

Underperforming Technical Team 130

Underperforming Technical Team Outsourced Development Consulting Scale 130

Totango

JULY 28, 2021

While the conventional approach has been to assign one customer success manager per customer account, digital customer success platforms now make it possible for teams to administer success at scale by leveraging automation to deliver one-to-many success management. Developing meaningful interview questions.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

SaaStr

OCTOBER 30, 2021

Their CEO will join us at SaaSr Scale 2021 on December 15 to talk about using data to get to 10,000 SMB customers! I considered the four companies and chose Gorgias based on my experience with their team during the interview process. Together, we developed sales pitches, built out a robust sales process in just a couple of weeks.

Scale 254

Scale Sales Hiring Sales SMB 254

SaaStr

NOVEMBER 26, 2019

sales team. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. This is where I got my chops in growing and scaling enterprise sales teams. We have team selling here that extends beyond the sales team. Want to see more content like this? Good afternoon.

Scale 217

Scale Sales Hiring Underperforming Technical Team Sales 217

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

Sales Hacker

MARCH 25, 2021

Our guess is that poor Polly from purchasing is gathering dust on a noticeboard in the canteen or buried somewhere deep in your internal network of folders. Speak empathetically to their prospects and develop stronger connections as a result. Imagine you sell HR software designed to help HR managers run their teams efficiently.

Scale 112

Scale Underperforming Technical Team Outsourcing Services Sales Enablement 112

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. They also manage finances and supervise one or more engineering teams.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

MARCH 7, 2024

AI writing assistants help teams make their microcopies concise but informative and engaging. Your ability to engage users is evidence that you understand both your user preferences , needs, and pain points and the weak spots of your product experience. Consequently, it leads to higher user satisfaction, retention, and loyalty.

Engagement 106

Engagement Metrics Underperforming Technical Team Scale 106

Sales Hacker

FEBRUARY 24, 2021

Collaboration results in the development of products and services that make life easy for the people, driving the market, and indirectly leading to economic growth. If you want to keep your CFO engaged, make sure your presentation doesn’t fall flat. To make sure your presentation is interesting and compelling, keep it concise.

Underperforming Technical Team 88

Underperforming Technical Team Scale Finance Market Research 88

User Pilot

AUGUST 14, 2023

Analyzing user sentiment is an essential step for all product developers and marketers to take. Whenever survey respondents fail to answer honestly, the most likely outcome is that you'll need to repeat the online survey in order to collect more accurate feedback the next time around — costing you more time, money, and team resources.

Underperforming Technical Team 93

Underperforming Technical Team Scale Technical Review Systems Review 93

User Pilot

APRIL 7, 2023

Multiple Choice Questions present predetermined answer options to respondents and gather data that you can use for behavioral segmentation. Rating scale survey questions use a numeric scale to measure customer satisfaction , commonly through CSAT and NPS surveys. The numerical scale typically ranges from 1 to 5 or from 1 to 10.

Scale 96

Scale User Experience Underperforming Technical Team Scaling 96

OpenView Labs

MAY 19, 2021

After college, Ashley joined Twilio and played a key role in helping the company reach, engage, and convert its developer audience. She’s an expert on what works and what doesn’t when it comes to building successful relationships with developer audiences, software marketing teams, and technical CEOs. You can’t lie.”.

Underperforming Technical Team 52

Underperforming Technical Team Development Technical Review Marketing 52

User Pilot

FEBRUARY 26, 2023

Examples of customer retention survey questions include: Net promoter score (NPS) : “How likely are you to recommend our product to others on a scale of 0-10?” Startups use these surveys in the early stages of product development to measure the degree to which a product satisfies market demand.

Retention 98

Retention Scale Underperforming Technical Team Churn 98

Frontegg

DECEMBER 2, 2021

In addition, we are excited to welcome our new partners – the visionary team from Insight Partners, led by Praveen Akkiraju, Daniel Aronovitz, and Jeff Horring. Additionally, our diversity-first team has grown to more than 30 top-notch talents (you are an incredible team of people, each and every one of you!)and

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

Casey Accidental

JANUARY 2, 2018

This blog post was adapted from a presentation I did recently. I receive a lot of questions about growth teams. Who does this team report to? When do I start a growth team for my business? When do I start a growth team for my business? You do this by building a playbook on how to scale the usage of a product.

Underperforming Technical Team 111

Underperforming Technical Team Scale Retention Engineering 111

Casey Accidental

MARCH 5, 2018

Below I share some tribal knowledge around common team structures, options I think work best and hiring tips that leverage this talent. Functional vs. Embedded Teams. One of the first questions organizations face when hiring analysts is how they should structure the team. The Hybrid Model.

Sales Hiring 65

Sales Hiring Underperforming Technical Team Scale Interviewing 65

Sales Hacker

DECEMBER 20, 2021

Do your teams have the right mindset to provide experience-driven training? By now, you’ve developed a general understanding of both the virtual training landscape and your business’s specific requirements. Think about how each proposed solution will scale, adapt, and grow with your training organization.

Investment 94

Investment Technical Review Underperforming Technical Team Scale 94

User Pilot

JANUARY 10, 2024

Book a demo to discuss your needs with our team and get tailored solutions. It’s a critical part of the product development process that helps inform design decisions and ensure the final product aligns with user expectations. Combine various question types, including multiple-choice, open-ended, and rating scales.

User Experience 106

User Experience Interviewing SaaS Underperforming Technical Team 106

User Pilot

AUGUST 14, 2023

Which asks users to rate their likelihood of recommending your product to a friend on a scale of 0-10. Which measures the customer’s experience with a specific product, feature, or team interaction. They map a numeric scale that ranges from 1 to 5 or from 1 to 10. Likert-scale questions. Ordinal scale questions.

Scale 97

Scale SaaS Payments Payment Solutions Payment Services 97

Intercom, Inc.

JANUARY 21, 2020

If it’s one of the most common elements in our designs, why is it so often the last thing most teams focus on – if they focus on it at all? Otherwise, they’re flying in the face of a clear trend present in popular apps across the globe in many common use cases. Measuring the letters. The write stuff. of its first screen to show text.

Mobile 291

Mobile PayPal Social Media Underperforming Technical Team 291

ChurnZero

DECEMBER 21, 2022

Presented by: Dave Kellogg , principal, Dave Kellogg Consulting. Presented by: Ryan Johansen , a stress management consultant who trains CS professionals on becoming top performers without burning out. Admitting you’re stressed to your team or leadership is tough, and depending on your workplace culture, even taboo.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. “This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions.

Software Review 128

Software Review Technical Review Development Team Review Branding 128

ChurnZero

MAY 4, 2023

As the customer enablement team lead, I oversaw this initiative alongside our community manager, Branden Maue. We knew our community would grow and so we needed a theme that could scale as well. Identify early adopters and customer influencers Our product team receives requests from customers who want to help test new product features.

Development Team Review 98

Development Team Review Technical Review SaaS Scale 98

Sales Hacker

FEBRUARY 1, 2021

Guided selling with Revenue Grid allows you to guide reps step-by-step through every deal, reducing guesswork and increasing consistency so your teams have the best odds with every opportunity in the pipeline. See how you can put your sales teams in the best position to win now at revenuegrid.com/saleshacker. Head to outreach.io/saleshacker.

Underperforming Technical Team 68

Underperforming Technical Team Scale Sales Hiring Systems Review 68

TrackStreet

JULY 20, 2023

Technologies to Develop an Online Sales Strategy: In this post we’re going to discuss a few tips for using the right technologies to develop a successful online sales strategy. These applications can also automatically present your order to multiple carriers and then deliver you the best rates based on your requirements.

Scale 52

Scale Strategy Sales Underperforming Technical Team 52

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)? Persuasion Skills.

Sales Hiring 90

Sales Hiring Customer Success Sales Recruiting Technical Review 90

User Pilot

APRIL 18, 2023

Likert scale questions 2. Rating scale questions 3. As a result, you can develop well-informed strategies to improve customer satisfaction. One example of a double-barrelled question is: “How engaging and informative was our recent blog post, on a scale from 1 to 5?” Dichotomy questions 4.

Underperforming Technical Team 98

Underperforming Technical Team Scaling Onboarding Product Marketing 98

Sales Hacker

APRIL 1, 2021

A made-up role so companies can hire more people to tell sales how best to do their job.” — Jason Henson , Manager, SMB Sales Development at Lytx, Inc. . In bad times, the shield is wielded in exec / BOD meetings to obfuscate real data. A neutral team.” — Adithya Krishnaswamy , Head of Growth at Everstage.

Sales Recruiting 91

Sales Recruiting Underperforming Technical Team Sales Hiring Scale 91