SaaStr

JULY 5, 2025

Gross Dollar Retention (GRR) is a critical metric for SaaS businesses, especially when presenting to investors. Key Best Practices for Presenting GRR to Investors: Exclude Upsells and Expansions : GRR focuses purely on retention, not growth from existing customers. This makes it a more conservative and honest metric.

Retention 179

Retention SMB Benchmarks Churn 179

SaaStr

JUNE 30, 2025

The impact : We’re scaling SaaStr expertise 100x beyond what any human team could handle. Hours in Google Slides, struggling with charts that looked like they were designed in 2005, and presentations that somehow managed to make our impressive data look boring. And the feedback has been incredible. Gamma changed everything.

AI 247

AI Software Review Social Media Systems Review 247

SaaStr

JANUARY 17, 2025

At SaaStr Annual’s AI Summit, we asked product leaders from some of the fastest-growing SaaS companies to share their insights on navigating the AI revolution while scaling multi-product strategies. For SaaS companies, this presents both a challenge and an opportunity to reimagine their products for the AI age.

AI 261

AI Cybersecurity User Experience Scaling 261

SaaStr

JULY 10, 2025

AI can create fully customized proposals and presentations in minutes based on your specific conversation. This isn’t about replacing humans — it’s about augmenting what humans can do with hyper-personalization at scale. Create Dynamic, Customized Follow-up Materials Stop sending generic sales decks.

AI 224

AI Scale Sales Hiring Underperforming Technical Team 224

SaaStr

JUNE 14, 2025

Successful startups balance optimism with realism by presenting a compelling vision while grounding their projections in credible, data-backed assumptions. Dear SaaStr: How Do You Balance Optimism with Realism When Pitching VCs? Bear in mind, most VCs — not all, but most — have pretty good B.S.

Scale 227

Scale Sales Hiring Benchmarks Churn 227

Clouded Judgement

JUNE 17, 2025

As a public company with significant scale, it’s hard to grow quickly if you have to rely solely on new customers for that growth. This post and the information presented are intended for informational purposes only. At $200M+ ARR, the amount of new-logo ARR you need to add to grow 30%+ is significant.

Cloud 277

Cloud Software Benchmarks Retention 277

Clouded Judgement

MARCH 28, 2025

Starting and scaling a software company was really hard. Starting and scaling a software company was really hard. If you wanted to scale users and growth, you needed to scale a physical data infrastructure footprint. ” This used to be how companies scaled! It wasn’t very elastic. What does this mean?

Cloud 299

Cloud AI Scale Scaling 299

Blulogix

DECEMBER 31, 2024

By Inga Broerman Scaling with Usage-Based Models: A Practical Guide to Metering The rise of usage-based pricing is revolutionizing the subscription economy. For businesses, these models present tremendous growth opportunities, but they also introduce operational challenges that require precision, agility, and advanced technology.

Payment Features 52

Payment Features Scaling AI Search Subscription 52

Payrix

DECEMBER 18, 2024

Takeaway #3: The omnichannel experience Despite the focus on eCommerce and online payment innovations, 2024 saw a renewed interest in modernizing card-present payment systems. This underscores the need for meticulous adherence to regulatory frameworks.

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

ChurnZero

NOVEMBER 8, 2024

In the world of customer success, there’s a constant pressure to scale while maintaining that personal touch that keeps customers loyal and engaged. The challenge is that traditional customer support tools are not built to handle “human touch” at scale. AI can unlock empathy at scale.

Scale 52

Scale Generative AI AI Customer Success 52

Clouded Judgement

JUNE 27, 2025

Companies used to get to a certain scale, and say “lets go hire the VP of sales from [insert successful public company] with a good linkedin resume.” This post and the information presented are intended for informational purposes only. ” Now you may not want to!

Cloud 157

Cloud Sales Hiring Scale Investment 157

User Pilot

JANUARY 2, 2025

The survey asks them how likely they are to recommend Wise to a friend on a scale of 010, which is quick to answer, making the feedback collection process frictionless. with an emoji-based rating scale for quick responses and an optional follow-up for detailed feedback. Survey examples: Wise NPS survey.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

Clouded Judgement

JULY 11, 2025

Even the nerd fight over AI scaling has calmed down for the moment. Look no further than the Grok 4 release from this week for another data point on scaling laws continuing to hold… So what could derail this move? This post and the information presented are intended for informational purposes only.

Cloud 144

Cloud Marketing Scale AI 144

SaaStr

MAY 16, 2025

You can waste too much time on Free stuff that doesn’t really scale. Actionable Insight : Present a clear strategy to your board that includes: A plan to optimize sales and marketing spend (e.g., These channels often have a lower CAC and can help you maintain momentum while you invest in product.

Marketing 156

Marketing Scale Churn Content Marketing 156

SaaStr

APRIL 28, 2025

You Always Learn More Than You Expect When I was scaling Adoe Sign / EchoSign, I didnt visit customers enough early on. Roadmap Presentations Are Gold If youre unsure how to structure these visits, do a roadmap presentation. Heres why it works: 1. My mentor called me out on it, and he was right. Thats how powerful it is.

Scale 120

Scale Travel Technical Review Retention 120

SaaStr

FEBRUARY 25, 2025

The Best Speakers In The World With hundreds of sessions from proven SaaS leaders who have scaled companies to significant revenue milestones, SaaStr Annual offers practical, actionable insights you won’t find elsewhere. Sessions typically focus on real metrics, strategies, and lessons learned, not theoretical concepts.

Sales Recruiting 183

Sales Recruiting Scale CTO Hire Sales Hiring 183

SaaStr

JANUARY 28, 2025

The Three Break-Out CEOs and Gen AI Start-Ups: Write, Limitless and Orbee Writer is a full-stack generative AI company that combines LLMs with microservices to build custom AI apps, agents, and workflows for enterprises Limitless AI is a personalized AI powered by a wearable device that captures what the user says and hears, and makes it useful by (..)

AI Search 244

AI Search AI Artificial Intelligence Technical Review 244

Chart Mogul

JANUARY 9, 2025

Here you present how their approach to work might change by implementing your solution. Keep in mind: a sales demo is more than just a sales presentation; its also another step in the ongoing qualification process. A general advice is to bring in Ops before starting to scale sales efforts in a major way. It worksuntil it doesnt.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

SaaStr

APRIL 8, 2025

You need to be present, answering their questions, listening to calls, and helping them close deals. Thats how you set the foundation for scaling your sales team. With two, you can compare and learn what works. Plus, sales is a numbers gamehaving two reps doubles your chances of success early on. Be there to support them.

Sales Hiring 179

Sales Hiring Scale Sales Pricing 179

FastSpring

MAY 20, 2025

Businesses that fail to tailor their payment options to match consumer behavior in these high-growth regions will struggle to scale. As global digital commerce expands, one-size-fits-all payment strategies no longer work.

Payment Methods 139

Payment Methods Payments Merchant Services Payment Solutions 139

Sales Hacker

FEBRUARY 7, 2025

The focus shifts from experimentation to execution, as companies must scale operations to meet increasing demand. Scaling Operations: As the customer base grows, the company refines its pricing strategy to optimize customer acquisition costs and lifetime value. Tiered pricing models emerge to address these differences.

Pricing 111

Pricing Scale SaaS Technical Review 111

Buffer Resources

AUGUST 21, 2024

These courses are much more flexible than cohort-based courses, but there’s little to no accountability or community learning present. Self-paced courses : These courses usually have pre-recorded content that you can download and learn at your own pace. There’s no one “better” type of course.

Social Media 117

Social Media Marketing AI Search Systems Review 117

Blulogix

DECEMBER 26, 2024

As we look towards 2025 and beyond, the subscription economy will continue to evolve, presenting both opportunities and challenges for MSPs. Reduce Operational Overhead: Delegating sales and distribution to partners minimizes the resources required to scale.

Payments 52

Payments Payment Features Payment Services Scale 52

Blulogix

JANUARY 15, 2025

But while channel ecosystems offer immense potential, they also present unique challenges. These processes are time-consuming, error-prone, and difficult to scale as your channel network grows. Manual Processes Many businesses still rely on manual workflows for quoting, billing, and managing renewals.

Revenue 52

Revenue Scale Payment Features Pricing 52

Payrix

JANUARY 28, 2025

This shift presents opportunities for innovative companies to leverage changes for growth. I think we’re going to start to see that hit kind of mass scale over the next couple years is one example. Matt Downs Yeah, I think scale matters, to be self-promoting, I don’t mind doing that.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

Blulogix

JANUARY 2, 2025

For smaller and mid-sized businesses, this consolidation presents both challenges and opportunities. Larger companies are acquiring smaller businesses to expand their service portfolios, diversify revenue streams, and achieve economies of scale. Consolidation is rewriting the rules of the subscription economy.

Payment Features 52

Payment Features Payments Subscription Payment Solutions 52

SaaStr

JULY 7, 2025

Budget Authority : 78% have direct purchasing power or significant influence Company Scale : Average revenue $50M+, with 27% at Enterprise ($40M+ ARR) Decision Speed : 60% faster sales cycles compared to other B2B channels Deal Value : 3.2x Our year-round approach ensures your brand is present throughout their entire evaluation process.

Scale 204

Scale Outsourced Development Leadership AI 204

SaaStr

MARCH 6, 2025

“We use a combination of scale tools like surveys alongside bringing detractors and promoters to customer advisory boards,” shares Nangia. Identifying problems before customers can : Recognizing pain points that customers might not even articulate yet, which presents opportunities to experiment and leapfrog competitors.

AI 207

AI Scale Sales Hiring Technical Review 207

Sales Hacker

JANUARY 14, 2025

I do do my best to be present around friends and family. all right, before we get into it, I do want to preface this entire episode with the most important part, I think I say this every week, but I think anyone who has been part of growing and scaling companies know that there are no silver bullets, uh, just universally.

B2B 107

B2B Scale Technical Review Software Review 107

ChurnZero

NOVEMBER 15, 2024

A sales rep learns so much about a customer during the prospecting cycle, which presents a documentation challenge. At ChurnZero, our Implementation team scores a customer on the “Readiness for Implementation scale” to open another level of the feedback loop. Step 2: Create a readiness dashboard.

Scale 52

Scale Technical Review Systems Review SaaS 52

ChurnZero

MAY 16, 2025

When presenting a business case for a customer success platform, you can expect this to be the primary objection of a CEO or CFO: can we build this in our CRM instead of buying a new tool? It’s the ultimate technology dilemma for customer teams and the execs who control budgets: should you buy or build your customer success platform?

Payments 52

Payments Customer Success Payment Solutions Payment Services 52

Sales Hacker

JUNE 27, 2025

Hello and welcome to The GTM Newsletter by GTMnow – read by 50,000+ to scale their companies and careers. Vertical tools like Harvey (legal), Glean (search), Tome (presentations), and Rewind (memory) go deep on a specific job-to-be-done. If you’re buying, start with narrow, high-value use cases, and test before scaling.

AI Search 95

AI Search AI Artificial Intelligence Scale 95

SaaStr

APRIL 4, 2025

Come meet them (and also watch 100+ present live at our first AI Demo Stage ) at 2025 SaaStr Annual, May 13-15 in SF Bay!! Why It Matters : Vector search underpins modern AI applications, but scaling and optimizing vector databases is challenging. Here’s more on a dozen of them to meet IRL!: The Numbers : Processing 1.2B

AI Search 169

AI Search AI Startup Scale 169

ChurnZero

MARCH 7, 2025

At ZERO-IN 2024, Higher Locic ‘s Heather Wendt gave an excellent presentation on the steps of building a community and amplifying its networking effects and business impact. Implementing AI-suggested answers can significantly improve efficiency through reduced search times and personalized results at scale.

AI Search 52

AI Search Engagement B2B Branding 52

Payrix

FEBRUARY 4, 2025

Software companies will most certainly offer online or eCommerce payments, also known as card-not-present payments. But, they can also offer in-store or in-person payments, also known as card-present payments. Card-present payments are useful for their customers accepting payments in storefronts, via mobile businesses (e.g.

Payments 130

Payments Payment Services Payment Methods Merchant Services 130

User Pilot

JUNE 26, 2025

With that lens, I present this list to you: 15 Help center design examples for SaaS inspiration I’ve hand-picked 15 help center examples from familiar services that get it right by using user-driven language, intuitive categories, prominent search bars, helpful media, and more.

SaaS Payments 80

SaaS Payments AI Search Payment Solutions Payment Methods 80

How To Buy Saas

MAY 29, 2025

You can also define custom templates for how text and metadata are combined, which improves how context is presented to the model. Not Built for Deep Orchestration : Best for MVPs, not large-scale production apps yet. Choose based on your skill level, your data needs, and your projects scale.

Artificial Intelligence 59

Artificial Intelligence AI Search Software Review Systems Review 59