Intercom, Inc.

NOVEMBER 24, 2020

Having worked on support teams in organizations large and small, Chris notes that the key to building a strong support experience that can scale is to consistently measure the quality of customer conversations in order to know what’s working – and where there’s room to adapt and improve. Everybody does support.

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

Frontegg

OCTOBER 14, 2020

Presenting: the first pre-built suite of universal SaaS capabilities, enabling SaaS teams to focus on core features, shorten time-to-market and drive user adoption. Frontegg provides a set of pre-built, essential SaaS product capabilities that easily integrate within any new or existing SaaS application.

DevOps as a Service 52

DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

SaaSHolic

MAY 5, 2023

The decision to invest is based on the founding team’s potential and their product’s potential to scale and become a significant market player. The cost of capital has gone up, and digital markets have returned to normal market sizes, leading to a new environment of lower valuations and less money in the market.

Technical Review 90

Technical Review VP of Engineering Development Team Review Software Review 90

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Intercom on Product: Keeping the momentum going as you scale.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

APRIL 4, 2019

You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. And the same customer challenges that we were being presented, which was: How do you scale? And what challenge that presented to us was how do we do that quickly. Want to see more content like this session?

Cloud 168

Cloud Scale Trends Machine Learning 168

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 168

Scale Enterprise Scaling Sales Hiring 168

SaaStr

SEPTEMBER 26, 2019

Basically, he had seen something at scale, but he hadn’t gone through that sort of growth phase where you don’t have everything at the tip of your finger. For instance, my first rep from Marketo, he was the first rep at Marketo in New York. If you can talk about the benefits of that and how that grew as you scaled.

Scale 136

Scale Sales Hiring Sales Recruiting Technical Advisors 136

SaaStock

MARCH 29, 2019

Don’t overextend your resources when testing new SaaS growth ideas. Here is what he writes: Kieran Flanagan , VP of marketing at HubSpot, shared some interesting insights on approaching new ideas for scaling up your business. Here are 10 lessons we extracted from them. Don’t build the architecture of your biggest dreams.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

SaaStr

DECEMBER 3, 2020

What was Sam’s biggest lesson from scaling the sales team at Dropbox? Are marketing becoming the new sales team with their content being used more and more in the sales funnel? If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. .”

Scale 173

Scale Sales Hiring Sales Recruiting Sales 173

Audacix

JANUARY 1, 2019

Cross-team sharing is key to scaling DevOps effectiveness Do you have sharing, caring team members? You can start with the usual channels for knowledge transfer - ops manuals, mastermind sessions, lunch presentations, etc. Amazon's tech innovation czar (and CTO) put it best as early as 2006, when he said: “You build it, you run it.

DevOps as a Service 75

DevOps as a Service Cybersecurity Scale New CTO 75

Audacix

JULY 18, 2022

Cross-team sharing is key to scaling DevOps effectiveness Do you have sharing, caring team members? You can start with the usual channels for knowledge transfer - ops manuals, mastermind sessions, lunch presentations, etc. Amazon's tech innovation czar (and CTO) put it best as early as 2006, when he said: You build it, you run it.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. What to tackle first as a new leader.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

Unbounce

JUNE 24, 2020

I mean the sly, step-by-way manner in which new tech slides neatly into your existing stack and subtly reframes the game on you. By presenting customers with content they’re more likely to watch first, Netflix reduces churn. Yosem Reichert-Sweet, CTO, Unbounce. I’m not talking full-on paradigm shifts here. (“We What can you do?

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

Kellblog

JANUARY 29, 2020

Unless you are solving a brand-new problem (e.g., Unless you are solving a brand-new problem (e.g., If they are already solving the problem in some way, your new solution more likely represents an optimization than a breakthrough. How do they solve that problem today? Be realistic about this. baldness cures [5]). Completeness.

Startup 99

Startup Sales Hiring CTO Hire New CTO 99

SaaStr

JANUARY 10, 2020

At what scale does that become impossible? With more companies launching and thriving outside of Silicon Valley, regions such as ‘Silicon Slopes’ in Utah and ‘Silicon Alley’ in New York City are gaining traction within the startup scene. * Does Bob agree with the notion that channel sales have completely died in the world of SaaS?

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

SaaStr

JANUARY 17, 2020

What can they do to enforce a sense of urgency when signing new clients? How can startups clearly and articulately present their plans for security, compliance and change management? 300: When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Harry Stebbings. Yousuf Khan.

CTO Hire 133

CTO Hire compliance Scale Startup 133

SaaStr

JULY 21, 2020

Have Your Team Present More, and You Less. Your investors and others will learn a lot more hearing about sales from your VP of Sales, your CTO co-founder … and not you. Instead, backfill them and help them present the best that they can. Regularly Ask Your Investors How Happy They Are on a Scale of 1-10.

Sales Recruiting 336

Sales Recruiting New CTO Scale CTO 336

Crafty CTO

OCTOBER 17, 2023

In fact, according to Paul Collins’ 2008 New York Times article The Oddball Know-It-All , Herter’s catalog printer Brown Printing, also located in Waseca, MN, grew with Herter’s to become “one of the country’s largest commercial printers.” Keeping as much in alphabetical order as possible.

Scale 52

Scale Compensation Startup Mobile 52

SaaStr

JULY 13, 2023

Startups come in all shapes and sizes on various stages of a timeline, yet it’s not surprising how many have the same questions and concerns about how to scale from x to y to z, the right time to hire and fire, and how to keep a team motivated during hard times. It’s too much to learn on the fly for most new VPs of Sales.

CTO Hire 180

CTO Hire Sales Recruiting Sales Hiring Scale 180

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 147

New CTO Sales Hiring B2C CTO Hire 147

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 220

Part-Time VPE Technical Cofounder CTO Hire New CTO 220

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. I’m sure many of you use New Relic. Jay Snyder.

Payment Methods 197

Payment Methods Merchant Services Scale Payments 197

SaaStr

MARCH 3, 2020

So the title of my presentation is The Playbook To Hiring Your First VP Of Sales And Not Screwing It Up. Obviously, at the top of the list is somebody that’s been in a startup, been successful, scaled, maybe had one exit, maybe had more than one. Do you have plans for Salt Lake City like beyond or at some certain types of scale?

Sales Hiring 155

Sales Hiring Sales Recruiting Scale CTO Hire 155

SaaStr

FEBRUARY 28, 2020

How does this requirement change as the company scales? Karl has been in every interview for every new hire for the first 6 years of the business, why? How does Karl think about doing this at scale? How does Karl think about retaining agility and flexibility with scale? How does Karl think about working with recruiters?

Sales Hiring 217

Sales Hiring Scale CTO Hire CTO Coach 217

SmartKarrot

OCTOBER 29, 2021

Although one can argue that this is the role of the marketing head, a CCO is much better placed in representing ideas about the customers’ success and presenting them in communities. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. In a new one, it was tough to keep up. Ross : Yeah.

Technical Advisors 157

Technical Advisors Scale Sales Hiring Sales Recruiting 157

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” Pricing Low-Touch SaaS: How to Approach Pricing and Packaging a New SaaS App, by Example. SaaS pricing is one of the most important (but difficult) decisions a new business makes.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

SaaStr

MAY 2, 2019

And then it was just a matter of, okay, make sure that it works, make sure that it scales, then very important not to forget, make sure that people buy it, that they know how to find you, you know. Jonathan : And when you were articulating this message, tell me at what point did you feel comfortable presenting this to investors?

Scale 144

Scale Business Sales Hiring CTO Hire 144

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. We’re excited to continue the Month of Scale here for Redpoint Office Hours. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. I’m Travis Bryant.

CTO Coach 131

CTO Coach Sales Hiring Sales Recruiting CTO Hire 131

SaaStr

DECEMBER 13, 2019

It’s an essential skill in the toolkit of the modern marketer, and one that’s easy to get started with, no matter your company scale. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. Is that a new innovation in org structures and the remit of the role?

Technical Advisors 157

Technical Advisors Scale Technical Review Payment Solutions 157

SaaStr

APRIL 16, 2019

Learn how Pendo built a product, team, and culture in its Raleigh hometown that could scale coast-to-coast and continent-to-continent. The catch was he had just moved his family four kids to New York city. We had no New York city presence. I had my CTO and everyone would be like, “You can’t do this.

CTO Hire 156

CTO Hire Travel Underperforming Technical Team CTO Coach 156

BetterCloud

SEPTEMBER 25, 2019

Later this year, Dropbox will offer their customers a new solution called BetterCloud for Dropbox, allowing businesses to enforce custom security policies, scan content for sensitive data, and automate critical processes. Here’s what the new best-of-breed world looks like. But it’s creating a fragmented workplace and new friction.

New CTO 53

New CTO CTO Investment SaaS 53

SaaStr

SEPTEMBER 18, 2020

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. Jason Lemkin: 50 reps in a new city that you’ve never met, and hired in 60 days when you’re in the low millions ARR. Have you gotten zen about it at this scale? Henry Schuck. Where did you?

Sales Hiring 242

Sales Hiring CTO Hire Scale Investment 242

Sales Hacker

OCTOBER 13, 2020

Instead, there’s one continuous streamlined customer-centric journey, leveraging the next generation of artificial intelligence, Outreach allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time enabling personalization at scale previously unthinkable. So, that is one of them.

Marketplace as a Service 94

Marketplace as a Service CTO Hire Sales Recruiting Data 94

SaaStr

OCTOBER 16, 2020

* Why does Paul believe that the builders are the new pro athletes? If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. In a COVID world, where employee appetite is actually pretty high to try new tools. How will the structure of orgs change around them?

CTO Coach 173

CTO Coach Sales Hiring Software Review CTO Hire 173

SaaStr

APRIL 9, 2019

And also, we always prioritize the features requested by our existing customers over the new prospects. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. You know, earlier today we talked about creating a new category. Welcome Eric.

Sales Hiring 131

Sales Hiring Scale CTO Hire Marketing 131

Neil Patel

JULY 7, 2021

Is it something we just have to continually improve and build on as new opportunities roll out? As new options roll out, keeping customer experiences seamless and continuous across all digital platforms grows is highly important. Are sales at a point where we can justify investing in and learning a new platform?

AI Search 124

AI Search CTO Hire Scale Artificial Intelligence 124