Intercom, Inc.

AUGUST 11, 2020

They equate “white” with “good” and “black” with “bad.”. At the end of the day, using a different word is a small price to pay in exchange for our coworkers’ psychological safety”. At the end of the day, using a different word is a small price to pay in exchange for our coworkers’ psychological safety.

Technical Review 289

Technical Review Software Review Systems Review CTO Hire 289

SaaStr

JUNE 4, 2021

Pomel focused his session on: Making your SaaS startup customer-centric: Hw event marketing has helped him integrate his engineering and sales teams. How many of you guys’ product rely on the highly functioning engineering team? Helping the engineering teams run smoothly and being super productive thanks to mentoring.

Scale 319

Scale Underperforming Technical Team Sales Hiring Engineering 319

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. Trisha Price. Trisha Price: nCino is a little bit different in its background.

Payment Solutions 217

Payment Solutions Pricing Payments Payment Services 217

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SaaStr

OCTOBER 30, 2021

I considered the four companies and chose Gorgias based on my experience with their team during the interview process. When I first joined the Gorgias team, there were two founders, two engineers, and myself as the first non-technical hire. Additionally, a high close rate means you are able to run your team with greater efficiency.

Scale 287

Scale Sales Hiring Sales Underperforming Technical Team 287

User Pilot

JANUARY 2, 2025

The survey aims to better understand users workflows and help prioritize product development initiatives, like new integrations, that add the most value to its users. Key takeaways from this example Multimedia support adds clarity: Allowing users to attach screenshots or videos ensures developers get precise insights into user challenges.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

SaaStr

JULY 15, 2022

It’s pretty good, someone did a Tweet storm the other day on Zeb from ClickUp’s presentation at SaaStr Annual 2020. Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. That’s a great example.

Scale 296

Scale Outsourcing Services Sales Hiring VP of Engineering 296

InsightSquared

MARCH 14, 2018

Understanding the reasons why opportunities close, especially when they are lost, allows your sales team to adapt their strategy, provide targeted training, and better communicate with R&D about prospect demands. Price is another example in this category. If your organization isn’t tracking Closed Reason, you’re not alone.

Underperforming Technical Team 103

Underperforming Technical Team Sales Systems Review Data Analysis 103

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. Like a sports franchise, a top team should be both collaborative and competitive. The team has grown quite a lot, but it’s still tiny: we’re now close to 40 people in 13 different countries. On this week’s episode, I caught up with Steli to chat all things sales.

Sales Hiring 184

Sales Hiring Scale Underperforming Technical Team Sales 184

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . Those risks can be fatal: Mark has found a 75% failure rate for both Series A and Series C startups (as he presented during his 2019 SaaStr talk.).

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

SaaStr

JANUARY 24, 2024

How should you handle presenting challenges to your C-suite team when you’ve just joined the company? Lattice had a product-led growth flow on the website while the sales team was still trying to sell the PLG companies The good news is Lattice had a lot of activity and initiatives at play. Can you start and stop a PLG motion?

Scale 276

Scale Sales Hiring Scaling Revenue 276

Sales Hacker

MARCH 30, 2023

After lengthy one-on-one interviews, panel interviews, role plays, and presentations, you land offers at two different amazing companies you would happily work at. Related: The Ins & Outs of Variable Pay Compensation Structure for Sales Teams 2. This information will help you calibrate the OTE that is being presented to you.

Compensation 99

Compensation Underperforming Technical Team Sales Recruiting Sales Hiring 99

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 263

Sales Recruiting Sales Hiring Scale VP of Engineering 263

Intercom, Inc.

MAY 29, 2018

By “consultant engineer”, I mean an engineer developing software for a client (which is again different from being an independent contractor). Very often when working as a consultant, you will work on projects billed as either “fixed price” or “time and materials”. Both of these models can present challenges to the engineer.

Consulting 169

Consulting Engineering Outsourced Development Underperforming Technical Team 169

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. He has given his memorable presentations around the world. Campbell is probably one of the world’s foremost experts on pricing. She’ll be talking about her approach to sales as a team sport.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Kellblog

JULY 8, 2020

Mark’s a seasoned startup executive, he’s go-to-market oriented, and he has some large-company chops that he developed earlier in his career. Expecting the sales leader to figure out positioning and pricing. DK: a lot of CEOs and boards wait too long in denial on a bad VP of Sales hire.

Sales Hiring 145

Sales Hiring Startup Software Review Enterprise 145

Incredo

DECEMBER 12, 2019

How many software review sites are you present at? Bad reviews point out to your weaknesses, helping you better your customer support, product, onboarding, whatever issue they address. Bad reviews point out to your weaknesses, helping you better your customer support, product, onboarding, whatever issue they address.

Software Review 37

Software Review Systems Review Software Social Media 37

Sales Hacker

APRIL 10, 2023

Too often, I see sales teams thinking of their “ sales process ” as a set of stages in their pipeline and maybe a bunch of fields to complete at each stage. We were weak on some key functionality areas where the winning vendor was strong. Price gap We were too expensive. The winning vendor came in at a much lower price.

Technical Review 113

Technical Review Development Team Review Underperforming Technical Team Systems Review 113

SaaStr

JUNE 1, 2021

Turns out a founding team of six MBAs creating a full suite of products sold solely to SMBs can become a multi-million dollar public company in nine years – and continue growing rapidly ($77.6 Dharmesh : …said, “This is a very bad idea. ” “Yep, we need a price.” million in 2013 to $115.9

Part-Time VPE 293

Part-Time VPE Technical Cofounder CTO Hire New CTO 293

User Pilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. There is a range of product positioning strategies based on factors such as product characteristics, pricing, quality/prestige, use/application, or competitors. Why is product positioning important?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Software Review Marketplace as a Service 98

Sales Hacker

DECEMBER 20, 2021

Do your teams have the right mindset to provide experience-driven training? By now, you’ve developed a general understanding of both the virtual training landscape and your business’s specific requirements. CHRO: How will this support employee experiences, personal development, and internal training/onboarding?

Investment 123

Investment Technical Review Underperforming Technical Team Artificial Intelligence 123

User Pilot

SEPTEMBER 15, 2023

You can ask users for feedback on pricing to find the sweet spot between the most revenue and the highest amount users would pay. It’s where you present an idea or prototype to your target audience to gauge their interest, understanding, and potential acceptance using feedback collection methods. Book a demo and get started!

Underperforming Technical Team 105

Underperforming Technical Team B2C SaaS Pricing 105

Chart Mogul

MAY 30, 2019

Ingmar, our VP of Customer Success, and our support team cracked the code on first response time and measuring NPS. As we grow, we’re able to spend more time developing the proactive tiers of the pyramid without de-prioritizing a strong foundation of fast, helpful ticket replies and features that delight.

Underperforming Technical Team 78

Underperforming Technical Team Development Strategy Management 78

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. If they don’t match the persona market, these contacts are not likely to offer constructive criticism given they may not even relate to the pain you are seeking to address.

Startup 178

Startup Sales SaaS Systems Review 178

Neil Patel

JANUARY 25, 2021

You have to arrange your data, explain it, present it properly, and then derive a conclusion from it. Your team is the very pulse of your business, which is why their skillset is the most crucial factor when it comes to choosing a software tool. Figure out the technical knowledge of your team. Or is your team less technical?

Data Analysis 128

Data Analysis Software Data Scale 128

Neil Patel

SEPTEMBER 17, 2020

The top 6 options for VoIP phone service: Ooma – best for small businesses Nextiva – best for remote teams RingCentral – best for fast-growth Grasshopper – best for mobile teams Verizon – best for large businesses 8×8 – most affordable VoIP service. Remote teams face unique challenges.

Systems Review 145

Systems Review Software Review Scale Mobile 145

Unbounce

MAY 17, 2022

How does the KlientBoost team do it? Too many conversion-happy marketers race to split test poor hypotheses and arbitrary landing page elements before setting their landing page foundation first. Poor hypotheses: Because marketers then misdiagnose the problem, their proposed solution also fails. Version 4: Pricing calculation.

Scale 145

Scale AI Search Underperforming Technical Team Sales Hiring 145

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies. Book the demo!

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

Stax

MARCH 18, 2025

To help raise awareness and attract potential customers, you could offer demos and free trials, offer a lower-tier recruitment solution for free while still promoting your paid products, or adopt dynamic pricing strategies. Are you offering demos, trials, or dynamic pricing strategies for premium functionalities?

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

SEPTEMBER 24, 2024

They present respondents with three or more predetermined answer options from which they must select one (single select) or multiple (multiple select) that best represents their response. They typically present a question and ask respondents to select a numerical value from a scale of 1 to 5 or 0 to 10.

Scale 111

Scale Underperforming Technical Team Software Review Scaling 111

User Pilot

JANUARY 16, 2024

Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. Task ChatGPT with identifying and formulating the best pricing strategy for your industry. Stakeholder management and communication : Use ChatGPT to generate boilerplate emails and presentations for stakeholders.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

User Pilot

MARCH 9, 2023

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. Bad customer support: One bad experience with your customer support team can push customers to consider leaving your product.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

Chart Mogul

JANUARY 9, 2025

Self-service sales model This is when customers explore and experience your product independently without needing hands-on help from your sales team. Source: Softrs pricing page. Your sales team may need to map out all potential targets and how to access potential buyers within those larger businesses.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Neil Patel

OCTOBER 24, 2020

Unfortunately, your in-house team doesn’t have the required expertise to push through change. Our team at Neil Patel Digital has compiled the ultimate guide below to help you understand the nuances of working with a consultant for the best results. Spot knowledge gaps and weak points in strategy, and ask for alternatives.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

Sales Hacker

NOVEMBER 21, 2017

Inbound: Reactionary to an inbound request ( MQL ) from a customer who experiences a pain, such as a demo request, trial sign-up, pricing request. Instead, organizations should direct such a non-time sensitive development towards the outbound sales process. Sales Acceptance rate: indicates how well your team is qualifying the deals.

Metrics 107

Metrics Underperforming Technical Team SaaS Education 107

User Pilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Provide the necessary training for your sales teams. Create flexible pricing packages that are aligned with the needs of all customers.

Scale 105

Scale Scaling SaaS Underperforming Technical Team 105

SaaStr

APRIL 9, 2019

Quick recap: Keep your pricing simple. Mallun Yen : And, you’ve done that with a number of your executive team, and, in fact, most of your executive team are the ones that you hired early on in the day. Eric Yuan : Yeah, so we really wanted to develop all of our employees, myself included. It’s really hard.

Sales Hiring 143

Sales Hiring Scale CTO Hire Marketing 143