SaaStr

APRIL 6, 2025

10 AI Trends in SaaS Right Now with SaaStr CEO Jason Lemkin on LIVE SaaStr Workshop Wednesday #2. The Top 10 Customer Success Metrics Investors Care About in 2025 with Gainsight CEO Nick Mehta #5. In-Person Sales Generate 3x Higher Conversions Per The CROs of Toast, Splunk, Brex and Slice Top Pods: #1.

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Scale Software Review Marketing Cloud 184

SaaStr

JULY 2, 2025

Not MQLs, not pipeline attribution, not brand awareness metrics. ” The lesson : Sometimes the best brand metrics are qualitative feedback from your sales team. The Core Problem That Changes Everything “Nobody had heard of Wiz.” ” That was it. That was Raaz’s entire marketing strategy in the beginning.

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ChurnZero

NOVEMBER 26, 2024

Leverage analytics and customer success metrics to track product usage, adoption rates, and customer engagement. Conduct training and workshops for clients. Familiarity with customer success frameworks, metrics, and best practices. Provide strategic guidance and recommendations to optimize customer outcomes.

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Technical Review Sales Recruiting Customer Success Sales Hiring 52

Valuize Consulting

DECEMBER 17, 2024

The Shortcomings of Revenue-Based Ratios Sizing CSM-to-account ratios based on revenue metrics is an exclusively inward-looking perspective. For instance, during onboarding, a CSM may need to conduct weekly calls, set up success metrics, and train the customers teams. Identify success stories to drive advocacy.

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Technical Review Systems Review Headcount Scale 52

Chart Mogul

JANUARY 9, 2025

Metrics and KPIs Set clear goals like conversion rates, time-to-close, and average deal size to measure success and identify areas to improve. NTA-ab is BANT workshopped and stands for: Need Timing Alternatives authority budget The N,T, and A, are capitalized because thats what your customer cares about. We call it NTA-ab.

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Scale Sales Hiring Startup Sales Recruiting 52

Unbounce

JANUARY 6, 2025

Event registration: Driving sign-ups for webinars, workshops, and events. Tracking metrics like conversion rates and bounce rates will help you identify areas for improvement. Unbounces built-in analytics as well as tools like Google Analytics help you track key metrics such as conversion rates, bounce rates, and user behavior.

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Sales Funnel Payment Methods SaaS Payments Payment Services 111

Sales Hacker

MARCH 1, 2025

Key metrics for evaluating a SaaS companys growth trajectory: Net Revenue Retention (NRR): >130% for growth-stage PLG companieshigh retention signals strong product-market fit. Teams embed continuous iteration and evolution into their DNA, ensuring the product adapts to real customer needs over time.

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Scale SaaS AI Search Sales Hiring 67

Buffer Resources

SEPTEMBER 9, 2024

Here’s a look at the engagement metrics in Buffer: And in fact, all the comments I received on the post were tied to the caption, rather than the video itself. This tells me two things: The videos performed well with minimal engagement, which means likes and comments are unlikely to be the strongest factor in the algorithm.

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Social Media AI Search Engagement Branding 125

ChurnZero

JULY 11, 2025

. | Sept 23–25 For high-signal, high-caliber go-to-market strategy Pavilion’s executive-only retreat (CMO/CRO/VP) provides insights into pricing/packaging experiments, ARR acceleration, and board-level metrics. With peer-led discussions and zero fluff, it’s a rare opportunity to stress-test your GTM strategy with other high-growth leaders.

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Revenue Scale AI Technical Review 52

SaaStr

OCTOBER 16, 2024

At a recent SaaStr Workshop Wednesday , held every Wednesday at 10 a.m. The era of hyper-functional SaaS is here, and it’s reshaping the landscape of SaaS companies.

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Sales Hiring Scale AI SaaS 317

How To Buy Saas

MAY 29, 2025

In one retail example, a CEO might use an AI tool to draft a summary of key performance metrics or ask a virtual assistant to highlight emerging market trends. Educate and Upskill: Invest in training consider an AI for business leaders course or executive workshops. Ensure any AI project maps to a measurable outcome.

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SaaStr

NOVEMBER 6, 2024

On the last installment of Workshop Wednesday , where we bring you some of the best SaaStr speakers live with new content and to answer your questions live on Wednesdays— SaaStr CEO and Founder Jason Lemkin and Dave Kellogg, Executive in Residence at Balderton Capital share what really matters in SaaS for 2025.

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Headcount SaaS AI Pricing 269

SaaStr

JULY 16, 2025

She joined us LIVE for SaaStr Workshop Wednesday — sign up for the next one here. ” The Measurement Philosophy: Exponential Growth Over Attribution Unlike many CMOs who get lost in attribution models and funnel metrics, Raaz takes a simpler approach: exponential growth across key indicators.

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Sales Hiring Cybersecurity Marketing AI 242

Sales Hacker

OCTOBER 18, 2024

Kathleen Booth (SVP of Marketing & Growth at Pavilion), Sam Jacobs (Founder & CEO of Pavilion) and the whole Pavilion team brought together over 800 go-to-market executives for one-of-a-kind sessions, interactive workshops, and unique networking opportunities.

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Sales Recruiting Software Review Scale AI 107

User Pilot

DECEMBER 18, 2024

Throughout this traditional definition, you’ll notice an emphasis on data, typically taken to mean quantitative metrics. You can further build on this initial guidance by combining these metrics with user states – a simpler alternative to tracking complex SaaS user journeys. Think about what this means for a second.

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Data Underperforming Technical Team Outsourcing Services Technical Review 105

SaaStr

APRIL 1, 2025

Sam Blond and Jason Lemkin joined together for a live SaaStr Workshop Wednesday looking at what has and what hasn’t changed in 2025 in GTM in general and in the age of AI. It’s Never Really Gotten Much Better, In Fact. Will AI Be Any Different? ” AI tools won’t change this fundamental cultural dynamic.

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Scale Sales Hiring Underperforming Technical Team Headcount 205

User Pilot

MAY 27, 2025

Those who are uncomfortable working in ambiguous, evolving environments or lack experience in data analysis and metric-driven product decisions. Improved retention by digitizing policy renewals, uncovering new personas via user research, and leading a company-wide collaboration workshop to surface product opportunities.

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Management Underperforming Technical Team Scale B2C 52

SaaStr

MARCH 2, 2025

And see everyone for 200+ more sessions, workshops, 1-on-1s and more like this at 2025 SaaStrAnnual.com! “But simply adding retention metrics wasn’t enough. May 13-15 in SF Bay!! “We’re booking 1,300 outbound demos this month alone, and 50% of them are still happening over the phone,” Matt revealed.

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Scale Scaling Revenue Compensation 191

Sales Hacker

MARCH 30, 2025

GTMfund hosted an inaugural event called The GTM Workshop x Founders this week (some photos here ). Establish minimum viable activity metrics, such as 150-200 cold calls per week, to ensure consistent engagement without overwhelming your reps. The magic formula is finding the activity metrics that balances both quality with quantity.

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Sales Hacker

NOVEMBER 22, 2024

Measure impact : Track adoption and its effect on performance metrics like quota attainment and velocity. For example, deliver GTM updates through emails or asynchronous videos, while conducting skill development in workshops or coaching sessions. Having separate forums helps to strike a balance.

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Sales Enablement Scale Sales Hiring Sales 107

Sales Hacker

FEBRUARY 14, 2025

If they have bespoke requests, highlight those front and center in your follow-up email for easy access.

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Development Team Review Technical Review Software Review Scale 78

SaaStr

MAY 18, 2023

So for several months we’ve been running incredible, live Workshop Wednesday’s almost every Wednesday at 10am PST, with time saved for great Q&A. Sign up for FREE here : Let’s take a look back at 10 of the Best Workshop Wednesdays for you to catch up on: #1. Sales-Led or Product-Led? Harness.io

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Generative AI AI Metrics SaaS 273

SaaStr

NOVEMBER 1, 2022

Tomorrow at 10 AM SaaStr Workshop Wednesdays begin! Workshop Wednesdays is new series where we’ll be bringing some of the best SaaStr speakers to you LIVE, every Wednesday. . Workshop Wednesdays is new series where we’ll be bringing some of the best SaaStr speakers to you LIVE, every Wednesday. . Apply here to speak.

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Engineering Metrics Enterprise SaaS 306

SaaStr

DECEMBER 27, 2023

So we had an action-packed 52 weeks of Workshop Wednesdays this 2023! It’s been a big hit for us with over 4,000 of you attending our Live, FREE Workshop Wednesdays every … Wednesday! 5 Metrics Every SaaS Company Should Care About with Salesforce Ventures A hands-on, practical session on the top SaaS metrics #2.

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Scale SMB Generative AI AI 284

SaaStr

NOVEMBER 13, 2022

Live: SaaStr Workshop Wednesday with Battery Ventures on SaaS Metrics. The post Top SaaStr Content for the Week: Mailchimp’s Co-Founder, Y Combinator’s CEO, Workshop Wednesday and More! Everything that Breaks on the Way to $1B ARR with Mailchimp Co-Founder Ben Chestnut. appeared first on SaaStr.

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Sales Recruiting AWS Compensation Enterprise 291

SaaStr

DECEMBER 24, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 10+ Signs of a Mediocre Hire The Where, When, and How of AI with Theory Ventures, Open AI and More 15 Signs You Have a SaaS Metrics Problem (and How to Fix it) 4 Recent, Very Bad, Truly Terrible Customer Success Experiences. Just This Week.

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Sales Hiring Scale AI Metrics 280

SaaStr

NOVEMBER 15, 2022

Metrics are the key to evaluating success and setting goals, but not every SaaS business should orient itself around the same one-size-fits-all numbers. This flexible mindset creates just the right conditions for embracing evolving business models and new metrics. The Metric Monolith: The Rise and Fall.

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Metrics Artificial Intelligence Machine Learning Technical Review 272

SaaStr

APRIL 16, 2023

5 Metrics Every SaaS Company Should Care About with Salesforce Ventures (Workshop Wednesday) 3. LIVE Workshop Wednesday with Theory Ventures: The Impact of Generative AI on Software 4. CRO Confidential: Guild Education SVP, Go To Market Strategy, Operations & Enablement Cherishma Shah 2. appeared first on SaaStr.

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SaaStr

APRIL 9, 2023

5 Metrics Every SaaS Company Should Care About with Salesforce Ventures (Workshop Wednesday) 2. LIVE Workshop Wednesday with Theory Ventures: The Impact of Generative AI on Software 4. CRO Confidential: Guild Education SVP, Go To Market Strategy, Operations & Enablement Cherishma Shah 3. appeared first on SaaStr.

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Scale SMB Generative AI Management 246

SaaStr

APRIL 23, 2023

5 Metrics Every SaaS Company Should Care About with Salesforce Ventures (Workshop Wednesday) 4. 10 Things That Always Work in SaaS Marketing with SaaStr’s Jason Lemkin: LIVE at Workshop Wednesday 5. The Secrets to Building a Global Platform and Ecosystem with Xero’s Global CSO Damien Tampling 3.

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Generative AI Education AI Scaling 243

SaaStr

FEBRUARY 14, 2023

In this week’s Workshop Wednesday , Salesforce Ventures Investor, Jessica Bartos, shares the 5 metrics every SaaS company should care about in any market environment, especially the one we’re currently in. Growth Is Still Number One Growth is still the number one metric, but it’s not the only one. Around 70% or more.

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Metrics Marketing SaaS SMB 261

SaaStr

AUGUST 20, 2023

SaaStr 680: The Most Important SaaS Metrics of 2023 with monday.com Co-Founders and SaaStr Founder Jason Lemkin    3. The Most Important SaaS Metrics of 2023 with monday.com Co-Founders and SaaStr Founder Jason Lemkin 2. SaaStr 679: Scalable, Low CAC Growth Tactics with Hypergrowth Partners Co-Founder Guillaume Cabane  4.

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Churn Scaling Metrics Startup 240

SaaStr

FEBRUARY 9, 2023

In the latest SaaStr Workshop Wednesday (sign up for FREE here ), Jessica Bartos of Salesforce Ventures did a great deep dive on the state of SaaS and venture in 2013. One metric stood out to me I hadn’t seen presented before: just how many private SaaS companies (i.e., The full session is below and it’s a great watch.

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SaaStr

MAY 3, 2024

What are the three most under-discussed metrics on social media, with VCs, and especially with founders? They went from on-prem to a SaaS model and may flatter their metrics a little by confusing them. This should be your North Star metric. The latest ones were about Hubspot , Veeva , and Dropbox. They’re all at $2.5B

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Metrics SaaS Scale Social Media 300

SaaStr

DECEMBER 17, 2023

15 Signs You Have A SaaS Metrics Problem (and How to Fix it) with Dave Kellogg 3. LIVE Workshop Wednesday: Lessons (Un)Learned: Successes and Setbacks on the Road to $1B with Docebo 5. LIVE Workshop Wednesday: Lessons (Un)Learned: Successes and Setbacks on the Road to $1B with Docebo 5. appeared first on SaaStr.

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SaaStr

JANUARY 24, 2023

In this session of SaaStr Workshop Wednesdays, the Managing Director & Head of Growth Equity at OMERS Growth Equity, Mark Shulgan, shares advice for focusing on the fundamentals and keeping profitability at the forefront. SaaStr Workshop Wednesdays are LIVE every Wednesday. So how can you tell if you’re on the right track?

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Scale Scaling Software Review Operational efficiency. 246

SaaStr

DECEMBER 31, 2023

SaaStr 709: 15 Signs You Have A SaaS Metrics Problem (and How to Fix it) with Dave Kellogg, EIR at Balderton Capital  5. LIVE Workshop Wednesday: Is AI the Only Thing in SaaS that Anyone Cares About Anymore? 5 Lessons from Scaling Six Products to $100M+ with Samsara’s Chief Strategy Officer 2.

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Sales Hiring Scale AI Customer Success 272