SaaStr

AUGUST 20, 2023

SaaStr 681: Scaling to $5B with Cockroach Labs’ CEO Spencer Kimball’s Formula for Sustained Growth and Resilience  2. SaaStr 680: The Most Important SaaS Metrics of 2023 with monday.com Co-Founders and SaaStr Founder Jason Lemkin    3. SaaStr 677: MongoDB at $1.5 From 2 Weeks of Runway to a $1.5B

Churn 167

Churn Scaling Metrics Startup 167

SaaStr

NOVEMBER 15, 2022

Metrics are the key to evaluating success and setting goals, but not every SaaS business should orient itself around the same one-size-fits-all numbers. This flexible mindset creates just the right conditions for embracing evolving business models and new metrics. The Metric Monolith: The Rise and Fall.

Metrics 209

Metrics Machine Learning Artificial Intelligence Technical Review 209

SaaStr

JUNE 7, 2023

Scaling a tech startup doesn’t come easy, and when you’ve tried all the conventional SaaS advice, it might be tempting to give up. In an eye-opening workshop, WorkRamp CEO Ted Blosser shares how to overcome setbacks, trust your customers, and defy traditional wisdom to carve out a path to growth. Sign up for free. Sign up HERE !

Scale 191

Scale Scaling SMB Marketing 191

SaaStr

DECEMBER 31, 2023

SaaStr 711: 5 Lessons from Scaling Six Products to $100M+ with Samsara’s Chief Strategy Officer Kiren Sekar   2. SaaStr 709: 15 Signs You Have A SaaS Metrics Problem (and How to Fix it) with Dave Kellogg, EIR at Balderton Capital  5. 5 Lessons from Scaling Six Products to $100M+ with Samsara’s Chief Strategy Officer 2.

Scale 209

Scale Sales Hiring AI Customer Success 209

SaaStr

OCTOBER 17, 2023

At last week’s Workshop Wednesday — every Weds at 10 a.m. PST — Former VP of Customer Success and current founder and Managing Partner at Success Venture Partners, John Gleeson, shares his lessons learned scaling customer success from $1M to $300M in ARR. An ability to scale through a couple of stages of growth. Everything!

Scale 169

Scale Sales Hiring Customer Success Scaling 169

SaaStr

MARCH 7, 2023

General Partner of ICONIQ Growth, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds, joined us for Workshop Wednesday , held live every Wednesday at 10 a.m. PST, to unveil the data behind effective scaling. What are companies doing today to scale efficiently? 80% of companies are slowing hiring.

Outsourcing Services 169

Outsourcing Services Scaling Venture Capital Forecasting 169

SaaStr

FEBRUARY 9, 2023

In the latest SaaStr Workshop Wednesday (sign up for FREE here ), Jessica Bartos of Salesforce Ventures did a great deep dive on the state of SaaS and venture in 2013. One metric stood out to me I hadn’t seen presented before: just how many private SaaS companies (i.e., The full session is below and it’s a great watch.

SaaS 290

SaaS Startup Metrics Investment 290

SaaStr

MARCH 19, 2024

In a recent week’s Workshop Wednesda y, held every Wednesday at 10 a.m. Whether you’re joining at Series A, B, C, pre-public, or post-public, you have to figure out how to scale the operations of getting your product to market and in the hands of as many customers as possible and then making those customers successful.

Headcount 200

Headcount Scaling Finance Engineering 200

SaaStr

DECEMBER 31, 2022

“How To Innovate Faster with Community: Insights From GitLab CEO Sid Sijbrandij” A great session from GitLab’s CEO and founder on how to really use community to build and scale. #2. 3 How to Scale Outbound Sales with the CROs of Outreach, Malwarebytes, HubSpot, Seismic. . appeared first on SaaStr.

Scale 192

Scale SMB Innovation B2B 192

SaaStr

JANUARY 12, 2024

If there were one or two metrics or data points that Nick learned at Gainsight by sitting in on board meetings, what were they? PS – watch his recent deep dive on this and a bunch more SaaS metrics for 2024 in the Workshop he did with us.) As you scale, you hire less people and spend less money.

Sales Hiring 244

Sales Hiring Customer Success Scale AI 244

SaaStr

DECEMBER 25, 2020

tune into SaaStr Enterprise, with an incredible line up sharing how to sell and scale with larger customers. We took advantage of being digital to add 100+ workshops and roundtables (which were epic), and brought in the CEOs of Mailchimp, Zoominfo and others from outside SF who are tougher to get to the Bay Area for an IRL Annual.

Technical Review 289

Technical Review Cloud Enterprise Engineering 289

SaaStr

DECEMBER 5, 2023

As Managing Director of Salesforce Ventures, Nowi Kallen , shared at last week’s Workshop Wednesday, there are five main challenges of moving upmarket and tips to follow if you want to succeed at Enterprise sales in today’s macro environment. For many, moving upmarket makes sense to scale. The solution for this challenge?

Scale 186

Scale Enterprise readiness compliance Enterprise 186

SaaStr

JUNE 3, 2022

It’ll be indoor/outdoors, with 4 stages, a Cantina, dedicated Networking, and Workshop spaces, a Co-Working Space (to meet or take calls on-site), SaaStr Square Park (to hang), and plenty of spaces for Braindate. 5 Scale-Up Mistakes for Startups with Dave Kellogg. SaaStr Europa Schedule At-A-Glance.

Mobile 215

Mobile Scale SMB Travel 215

SaaStr

MAY 7, 2023

Everyone from Braze to UiPath is coming prepped and ready to share their insights with the SaaStr community and help you scale faster to $100M and beyond. They’ll discuss what it took to scale the company to its current $11B valuation, and they’ll be taking audience questions straight after as well.

Venture Capital 208

Venture Capital Banking Benchmarks Scaling 208

SaaStr

NOVEMBER 25, 2019

With Dreamforce and SaaStr Europa and Scale behind us, little tiny Team SaaStr is 100% focused on 2020 SaaStr Annual. The headline metrics: 15,000+ attendees. 250+ AMAs, Workshops, Super Braindates, and more. The headline metrics: 15,000+ attendees. 250+ AMAs, Workshops, Super Braindates, and more. 100+ Workshops.

New CTO 256

New CTO Sales Recruiting CTO Coach Scale 256

Intercom, Inc.

MAY 12, 2021

Continuing to meet this goal as we scale means constantly re-evaluating how our teams work to keep performing at our very best. We’re aiming for excellence at scale, and this framework will help us to continuously improve the way we work as our company grows. There is no “one size fits all” approach to building high-performing teams.

Metrics 239

Metrics Engineering Scaling Engagement 239

SaaStr

DECEMBER 29, 2023

Q: As you scale, how metrics-oriented should the company be? ARR asks Jason how he sees the best companies steering into metrics and KPIs to drive performance at a leadership level. Some of his team are more metrics-oriented while others aren’t. Fire anyone that isn’t metrics-oriented. The market wants it.

Scale 226

Scale Sales Hiring Customer Success AI 226

SaaStr

MARCH 12, 2024

Google was acquiring 40-50 companies, while smaller startups will be acquiring on a much smaller scale, if at all. #3 2 Hit Your Metrics Another thing is milestones. Hit your metrics. Find people in your space and acquirers that are relevant to you. Focus on companies with strong M&A functions.

Software Review 216

Software Review Technical Review Acquisition Scale 216

SaaStr

JANUARY 25, 2020

We’ll do a deep dive into the latest metrics on what it takes to build something iconic. Ok this session started as just a smaller workshop but boy, it’s already packed to capacity! What It Really Takes to go from Series A to Series B with Canvas, Scale Ventures and Index Ventures. The topic is a great one.

Trends 216

Trends Venture Capital Scale PayPal 216

ChurnZero

SEPTEMBER 8, 2021

SaaStr Annual is comprised of 100s of workshops, and 1000s of mentoring sessions – all to help you scale faster. Their goal is to help everyone scale faster and with less stress and more success. Join Cloud and SaaS Founders, VC and Execs, in-person, once again in the SF Bay Area! Register for SaaStr Annual 2021 here. .

Scale 95

Scale Leadership Technology Customer Success 95

ChurnZero

MARCH 16, 2021

Last week SaaStr hosted their SaaStr Build event where they had 20,000+ virtual attendees and 20+ top VCs come together for two days to teach you everything you need to know to grow your revenue, scale up your team and close deals faster. . Luke Frelier, CEO at Centercode knows the importance of customer feedback.

Customer Success 69

Customer Success Scale Benchmarks Churn 69

SaaStr

MAY 3, 2024

What are the three most under-discussed metrics on social media, with VCs, and especially with founders? In your first couple of years, you might now have any customer growth, but for anyone at scale, from $4M ARR to $5B, new customer growth is anemic. This should be your North Star metric. They’re all at $2.5B Rubrik is next.

Metrics 247

Metrics SaaS Scale Social Media 247

Totango

FEBRUARY 28, 2020

Analyzing customer success metrics. Analyzing Customer Success Metrics. Closely following your customer’s day-to-day growth with your product yields a range of metrics you can use to guide customer engagements. The benefits are clear: Scale your CS initiatives faster. Anticipating customer need .

Engagement 93

Engagement Strategy Customer Lifetime Value Customer Success 93

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. ChurnZero Resource: Churnopedia – SaaS Metrics. ChurnZero Resource: Secrets to Scaling Your Customer Success Function. TSIA Resource: Using Partners to Scale Your Customer Success Organization.

Customer Success 78

Customer Success Technical Review Scale Sales Hiring 78

Sales Hacker

JUNE 16, 2022

In the face of an economic softening, a lot of companies scale back on expenses while they wait to see what unfolds. Is your technology helping keep your whole revenue team in sync on goals and metrics? Bonus: Check out Richard’s upcoming free job skills workshop ! What are the metrics you look at? latane-conant.

Scale 91

Scale Sales Hiring Sales Headcount 91

OpenView Labs

APRIL 29, 2021

This is a recap of OpenView Talent Partner Steve Melia’s workshop. . Recruiting top talent is the common denominator across all scaling startups. Deep dive into your company details (product, metrics, culture) so the search team can be an extension of the team in the market. Most search firms will generally follow this timeline.

Sales Recruiting 81

Sales Recruiting Outsourcing Services Sales Hiring Scale 81

Natalia Luneva

NOVEMBER 11, 2021

They might have 10+ customer profile in a certain niche or micro-niche but are they really able to say we sell to the head of marketing of industrial equipment companies with 1000 – 5000 people in the West of North America that have these three major problems and are looking for these metrics. and we will get you an audience.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Sales 52

Intercom, Inc.

DECEMBER 16, 2019

Rather than casting a wide net for leads with large-scale marketing campaigns, ABM targets a few high-value accounts and then focuses on nurturing, converting, and retaining them over time. These campaigns can include in-person workshops, personalized upsell campaigns, and account plans to capture a 360-view of the customer’s business.

Scale 189

Scale Marketing Business B2B 189

ChurnZero

SEPTEMBER 8, 2021

SaaStr Annual is comprised of 100s of workshops, and 1000s of mentoring sessions – all to help you scale faster. Their goal is to help everyone scale faster and with less stress and more success. Join Cloud and SaaS Founders, VC and Execs, in-person, once again in the SF Bay Area! Register for SaaStr Annual 2021 here.

Scale 52

Scale Leadership Technology Customer Success 52

Valuize Consulting

OCTOBER 20, 2021

By performing a customer journey mapping workshop with all of your cross-functional teams, you can identify each of the important touchpoints and moments that are going to drive them toward value. At the beginning, they’re turning on the technology, implementing it, figuring out how to use and scale it and how to operationalize it.

Data 52

Data Customer Success Scale Government 52

SaaStr

OCTOBER 30, 2023

In last week’s episode of Workshop Wednesday , held every Wednesday at 10 a.m. F — Flywheels U — Users E — Experiments L — Learnings In this article, we’ll talk about: The importance of understanding user decisions behind every metric you want to move and how to inspire those decisions. What makes a good North Star metric?

Scale 211

Scale Scaling AI Search Social Media 211

SaaStr

FEBRUARY 6, 2024

While we recently held a live workshop on what will change for Customer Success in SaaS in 2024 with Jason and Nick , we ran out of time to answer some of the top questions both get and what their answers would be now in 2024. So in the latest installment of SaaStr’s Workshop Wednesday, we did exactly that. What’s Good NPS?

Customer Success 240

Customer Success Scale Sales Hiring Benchmarks 240

Casey Accidental

FEBRUARY 8, 2022

Build, communicate, and execute a cohesive product strategy across feature, growth, scaling and innovation product work. Membership combines cohort-based programs, with a year-round experience to help you learn, execute, and scale your career and your company. Attend weekly workshops and deep-dive sessions led by Reforge Partners.

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

SaaStr

MAY 15, 2024

In this week’s Workshop Wednesday, RevenueCat CEO Jacob Eiting and Growth Advocate David Barnard share their annual State of Subscription Apps report with us. You can tune into Workshop Wednesday every single Wednesday at 10 a.m. In B2B, the classic metric for this is 2% now and was 2% in 2006. That’s up from 60% in 2023.

Subscription 259

Subscription Payment Features B2B Mobile 259

ChurnZero

OCTOBER 15, 2021

Twenty years ago, when I did my first big round of funding for a different company, NRR was an “Oh, by the way” metric. Then, by the third meeting, they said, ‘Oh, by the way, what are your customer metrics?’ As more time goes by, NRR rises in the ranks and becomes an impact metric, or one of the top 10 metrics tracked by company.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

Sales Hacker

OCTOBER 26, 2020

Does your sales onboarding program continue once the course or workshop experience is complete? Tools and platforms to automate and scale the search for contact information. Does your sales onboarding program include role-specific, on-the-job, and peer mentoring throughout the learning experience? Focus on format.

Sales Enablement 105

Sales Enablement Sales Hiring Scale Sales 105

ProfitWell

DECEMBER 16, 2019

We gathered in Boston to discuss all things subscription—kicking off with our Pricing and Monetization Workshop. She spoke about how remote work can be a catalyst to scaling a worldwide team. How does @ReChargePayment scale their remote-first company? Recur 2019 is over, but the journey toward subscription truth is not.

Scale 41

Scale Payment Methods Payment Services Payments 41