Point Nine Land

MARCH 10, 2020

A strategic analysis after evaluating multiple service marketplaces Over the past few years, I’ve come across a huge number of service (or labor) marketplaces: the countless Uber for X companies, the marketplaces for lawyers, therapists, cleaners, architects, construction workers; you name it. Sounds complicated?

Marketplace as a Service 59

Marketplace as a Service Strategy B2C Systems Review 59

User Pilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Nextiva : Best customer experience software for unified communications.

Software Review 102

Software Review Software Management Business 102

ChurnZero

FEBRUARY 8, 2023

February 8, 2023 — ChurnZero, the platform and partner for Customer Success, has earned the G2 2023 Best Software Awards for Fastest Growing Product and Best Product Management Product, based on customer reviews submitted to G2. Washington, D.C.,

Software Review 98

Software Review Software Customer Lifetime Value Marketplace as a Service 98

Casey Accidental

OCTOBER 18, 2021

Building a consumer marketplace to drive incremental ticket sales to event creators. Julia, our CEO, had told me she wanted me to focus on growing the self-service business faster. So I gathered as much information as I could about these different strategic initiatives, as well as digging into the core self-service business.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

How To Buy Saas

MAY 21, 2025

Modern ATS software automates tedious tasks like job posting, resume screening, and interview scheduling, freeing HR teams to focus on engaging with candidates. From cloud-based SaaS solutions to on-premise enterprise software , businesses worldwide are leveraging ATS technology to build efficient, fair, and scalable hiring pipelines.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Stax

APRIL 17, 2025

These days, software is no longer just a toolits the backbone of how modern businesses operate. At the heart of this transformation is a growing ecosystem of Independent Software Vendors (ISVs) building applications that plug into broader platforms and solve specialized problems. What is an ISV (Independent Software Vendor)?

Merchant Services 88

Merchant Services Payment Solutions Payment Services Payments 88

Stax

MAY 5, 2025

A payment gateway solution is a service that authorizes credit card payments and processes them on behalf of the merchant. Fifty-three percent of smartphone users choose to buy company-specific apps from the Apple app store or Google Play marketplace rather than mobile websites. This, in turn, will lead to more repeat business.

Payments 88

Payments Payment Services Merchant Services Payment Solutions 88

How To Buy Saas

FEBRUARY 25, 2025

In fact, 92% of businesses say CRM software is crucial to achieving their revenue goals. Its early vision was to end software as we knew it instead delivering enterprise applications via the internet. Through numerous acquisitions (ExactTarget, Tableau, Slack, and more), Salesforce built an expansive ecosystem of cloud services.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

JUNE 2, 2024

Luckily, we’ve listed the 17 best product-led growth software in the market. We’ve included key features, user reviews, and pricing to help you decide. No-code, all-in-one solution for product adoption throughout a customer’s lifecycle. AI-driven customer service platform with centralized inbox and ticketing.

Software Review 105

Software Review Technical Review Systems Review AI Search 105

How To Buy Saas

MARCH 17, 2025

This is where Customer Relationship Management (CRM) software becomes invaluable. In fact, 83% of small businesses using a CRM saw a positive return on investment and 61% reported improved customer retention by leveraging these tools. You can integrate email, calendars, and more via the Salesforce AppExchange marketplace.

Software Review 40

Software Review Scale Software Business 40

User Pilot

AUGUST 18, 2024

Pendo is the best product adoption software for mobile apps. Google Analytics is the best web analytics software. HubSpot is the best customer relationship management software. Intercom is the best AI-powered chatbot software. Create in-app surveys code-free with Userpilot. Trello is the best task management tool.

Scale 104

Scale Scaling Software Review Social Media 104

User Pilot

AUGUST 26, 2024

Liv-ex is a London-based marketplace for the wine trade. They get access to £100m wine trading opportunities, a reliable payments system, storage facilities, and transportation services. Userpilot is an intuitive no-code platform. The resource center functionality allows you to create a self-service support hub for customers.

Merchant Services 105

Merchant Services Payment Solutions SaaS Payments Payments 105

User Pilot

NOVEMBER 20, 2023

Those who have already used product analytics software can imagine why a marketing hub for all your pages would be even more in-depth and complex. It lets you filter data through lists and track custom events on multiple channels without writing a single line of code. Source: HubSpot.

Software Review 105

Software Review Marketplace as a Service Metrics Pricing 105

User Pilot

MAY 21, 2024

Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe. What is churn ?

Churn 52

Churn Retention Software Review Metrics 52

Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Total Addressable Market Total addressable market (TAM) is an economic framework to understand the potential revenue available for a product or service.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Neil Patel

APRIL 9, 2021

The industry insights section provides you with data on certain industries, such as healthcare and financial services. Thought leaders and frontrunners of a given industry tend to get a lot of attention due to their experience and reputation. Content is the name of the game, and it’s a code we’ll spend forever trying to crack.

Scale 128

Scale Social Media Advertising Marketplace as a Service 128

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. Reputational risks Risks associated with things like data breaches, poor customer service, company controversies, etc.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Unbounce

MAY 1, 2019

Software-as-a-Service (SaaS) marketers are among the world’s most talented. As technical infrastructure gets standardized and integrations become easier, more and more tools are entering an already crowded marketplace. Marketing your software has always been a challenge, but this overcrowding makes it all the more difficult.

SaaS 111

SaaS Marketplace as a Service Software Review Technical Review 111

ChurnZero

JANUARY 13, 2022

This is in part due to a rise in the standing of the Chief Customer Officer role. Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. She understands customer service and puts customers first every single day.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. The other thing is just.

Scale 62

Scale VP of Engineering Outsourcing Services Enterprise 62

Subscription Flow

MARCH 20, 2024

SimpleCirc stands out as a noteworthy option when looking into subscription management software because of its intuitive user interface and effective subscriber data handling. Say you are a small online marketplace owner whose product links customers and independent artists.

Payment Services 105

Payment Services Payment Solutions Payments Payment Methods 105

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. What is Vertical SaaS? What is Horizontal SaaS?

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Subscription Flow

APRIL 23, 2024

A robust recurring billing software can make all the difference for your subscription business but win 2024 we are taking no gambles. Invest in the right billing and subscription-management software to automate your workflows after carefully assessing three of the best options in the market.

Payment Solutions 104

Payment Solutions Payments Payment Services Payment Features 104

SaaStr

APRIL 30, 2022

It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. And account management, which is basically around for retention and also upsell of different products. I didn’t want to pay for this service.”

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

OPEXEngine

OCTOBER 5, 2021

Over the past decade, software has created tremendous value for investors and businesses, thanks largely to its transformative effect on the economy , its role in developing new cloud-based business models, and its ability to increase efficiency in operations. Sticky after all. Four ways to drive value.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

User Pilot

AUGUST 12, 2024

This often strengthens customer loyalty and improves retention. This approach leads to improved customer satisfaction, higher retention rates , and increased order values. Sentiment analysis to monitor and interpret customer reviews and feedback. Why does it matter? Accommodating customer needs improves customer satisfaction.

Marketplace as a Service 91

Marketplace as a Service Banking Telecommunications Mobile 91

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. Given the level of M&A in 2020 and 2021, it is worth reviewing these metrics and understanding how they are viewed. .

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Sales Hacker

AUGUST 6, 2018

Finding the best live chat software in a crowded marketplace can be tricky. Top Features to Look for in Your Live Chat Software. Of course, the most important feature in live chat software is that it offers real-time communication with your website visitors. The same principle doesn’t traditionally work with websites.

Sales Hiring 87

Sales Hiring Software Review Technical Review Sales 87

OpenView Labs

DECEMBER 16, 2019

And according to Gartner , by the time 2021 hits, the software industry will have grown another $113 billion. An increase in competitiveness in the marketplace means candidates have more choices than ever. They want a product/service that’s doing something powerful. Talent retention is just as important as client retention.

Sales Recruiting 78

Sales Recruiting Sales Hiring Scale Trends 78

Intercom, Inc.

JULY 21, 2022

There’s more of a habit, whereas the drivers are always comparing their earnings with Uber to other opportunities like picking up a part-time job within the services industry. Then, they end up crashing back to earth because they don’t have strong retention. Like… Paul Adams: Ship good software. What did they say?

Outsourcing Services 216

Outsourcing Services Sales Hiring CTO Hire Acquisition 216

User Pilot

OCTOBER 31, 2022

Another impressive dimension of Userpilot’s software is event tracking and feature tagging. Userpilot is a powerful product adoption platform that enables you to quickly build personalized, flexible, contextually relevant in-app experiences targeted to different user segments – all without writing a line of code. Geoffrey Moore.

Onboarding 98

Onboarding Software Review Marketplace as a Service Underperforming Technical Team 98

ChurnZero

OCTOBER 12, 2021

The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success. The SPINS service model doesn’t allow for 100% coverage of a CSM to every client. They also increased client retention among SMB subscriptions by 2%. Onboarding Hero – VAIRKKO.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

Stax

AUGUST 20, 2024

TL;DR Embedded finance integrates financial services into non-financial business processes, while embedded fintech integrates fintech solutions into the processes of an institution in the finance industry. Embedded Insurance Embedded insurance allows customers to purchase insurance for products or services at the point of sale.

Payments 88

Payments Payment Methods Merchant Services Finance 88

Baremetrics

SEPTEMBER 16, 2021

You need to take care of customer retention because it is 5-10 times cheaper than attracting a new buyer. LTV, or CLV, is the predicted amount a customer will spend on your product or service while they’re your customer. Suppose a person subscribed to your service. What do you do next, you ask? Table of Contents.

Business 97

Business Social Media Marketplace as a Service Mobile 97

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! Its product drives the acquisition, retention and expansion. I’m obsessed right now with three different new startups that I could never invest in because they’re not enterprise software. They wanted to tell their friends about it.

Investment 106

Investment Underperforming Technical Team Sales Hiring Software Review 106

User Pilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. Great user documentation brings many benefits : it can help boost product adoption , improve customer retention and satisfaction , and reduce the burden on your support team.

Management 98

Management Technical Review Software Review Customer Support 98