Sales Hacker

MAY 16, 2022

My company is the first Integration Marketplace as a Service, so for context, we enable Business to Business SaaS companies to build and enter in-app marketplaces. When do you have 15 minutes on Friday or Monday to chat about our service? Subject line: integration marketplace. Will’s Rewrite.

Mobile 77

Mobile Marketplace as a Service Growth Marketing Engineering 77

Subscription Flow

MARCH 20, 2024

Keeping all this in mind, in the first section of this blog, we will first be seeing what is SimpleCirc, its features, and why exactly is it such a hot choice for magazine owners in today’s marketplace. Say you are a small online marketplace owner whose product links customers and independent artists.

Payment Services 105

Payment Services Payments Payment Solutions Payment Methods 105

SaaStr

JULY 13, 2022

Only go-getters survive in the SaaS marketplace. From increasing competition to new products in the marketplace, there are too many variables for a salesperson to control. Expansion or retention is the new acquisition. Once you do that, they see you as a strategic partner rather than just a service provider.

Scale 221

Scale Sales Hiring Revenue Marketplace as a Service 221

SaaStr

NOVEMBER 21, 2022

An ICP aligns your product, sales, marketing, service, and executive teams to all focus on your highest-value accounts. Let’s examine how an ICP focus has helped two businesses win in a competitive marketplace. . It increases total enterprise value, lowers customer acquisition costs, and boosts net revenue retention. .

Payments 189

Payments Payment Methods Embedded Payments Scale 189

Blulogix

FEBRUARY 13, 2024

Beyond Finance: Why Embracing Monetization as a Cross-Functional Discipline Changes the Game By BluLogix Team Redefining the Role of Monetization in Modern Businesses In the swiftly evolving digital marketplace, the concept of monetization extends far beyond the confines of the finance department.

Finance 52

Finance Marketplace as a Service B2B Subscription 52

SaaStr

MARCH 19, 2021

Cloud Marketplaces. Your success is not defined by going from 50 customers to 100— it’s about making sure that your interactions and product are focused on each individual customer to improve their ease of use and long-term retention. Fintech and crypto players are changing financial services forever. Product-led Growth.

Cloud 194

Cloud Scale Payment Methods Payment Solutions 194

Blulogix

FEBRUARY 18, 2024

Product and Service Innovation: Analytics uncovers gaps in current offerings and highlights areas for improvement or innovation. This insight drives the development of new features, services, or subscription tiers that meet evolving customer needs.

Strategy 52

Strategy Data Marketplace as a Service Sales Hiring 52

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Blulogix

FEBRUARY 17, 2024

The Art of Flexibility: How to Master Dynamic Pricing Models in Subscription Billing By BluLogix Team Adapting to the Pulse of the Market for Maximized Revenue In today’s rapidly evolving digital marketplace, static pricing models are becoming a relic of the past.

Subscription 52

Subscription Payment Features Pricing Marketplace as a Service 52

Stax

JANUARY 3, 2024

Today, they’re known for their robust services, enhanced security, user-friendly interfaces, and the integration of advanced data analytics. purchase history, preferences), loyalty programs, and targeted promotions can enhance customer retention, leading to customer loyalty and encouraging repeat business.

Point of Sale 88

Point of Sale Payment Solutions Payment Methods Payment Services 88

Blulogix

FEBRUARY 13, 2024

This blog post explores effective techniques for identifying what your customers truly value and how to align your subscription offerings with these expectations, ensuring your services resonate deeply with your audience. Look for trends that indicate what features or services customers use most and what drives their satisfaction.

Subscription 52

Subscription Payment Features Marketplace as a Service B2B 52

Blulogix

FEBRUARY 16, 2024

By BluLogix Team Elevating Customer Engagement and Retention Through Automation In the competitive arena of recurring revenue models, the mastery of customer lifecycle management (CLM) becomes paramount for sustaining growth and ensuring customer satisfaction.

Payments 52

Payments Payment Services Revenue Payment Facilitation 52

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. You need to remain top-of-mind to ensure you stay relevant to your clients’ business and can continue to drive growth through retention and expansion.

Communication 100

Communication Marketplace as a Service Technical Review Engagement 100

Intercom, Inc.

MAY 5, 2020

All of this thinking, planning and building culminated most recently in the launch last week of our App Partner and Service Partner programs , which unlocks new sales, marketing and technical opportunities for companies we collaborate with. Then you have to understand that you can’t be a platform without having that marketplace point of view.

Marketplace as a Service 171

Marketplace as a Service Transportation Machine Learning Artificial Intelligence 171

Chart Mogul

OCTOBER 19, 2018

GymForLess is a desktop and mobile marketplace that gives fitness enthusiasts instant access to thousands of gyms across Spain. Services like this are a natural fit for subscriptions, but that’s not where GymForLess started. With a subscription service, there’s no registration fee, no permanence. So why the change?

Merchant Services 40

Merchant Services Payment Services Marketplace as a Service Churn 40

Subscription Flow

JANUARY 1, 2024

So, many companies have started offering Merchant of Record payment processing services. Also, businesses that need to hunt investors for their innovative projects must opt for Merchant of Record (MoR) services. MoR service providers take complete responsibility of payment processing for a business.

Merchant Services 52

Merchant Services Payment Services Payment Methods Payments 52

Intercom, Inc.

NOVEMBER 30, 2021

Adopting the right strategy will help you scale your personalized support without scaling your costs, which will have the knock-on effect of increasing your customer satisfaction (CSAT) and customer retention. so here are five top conversational support tools as reported by the world’s largest and most trusted marketplace, G2: Intercom.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

BrightBack

APRIL 12, 2019

Copper (formerly known as ProsperWorks) is the leading Customer Relationship Management (CRM) for G Suite and recommended by Google's G Suite Marketplace. This would enable Copper to improve its service, while also preemptively reaching those who would stay on if their problems were solved.

Retention 40

Retention Marketplace as a Service Customer Lifetime Value Churn 40

User Pilot

OCTOBER 26, 2023

Product-led growth uses the product as the primary driver of customer acquisition and retention, with minimal reliance on traditional sales and marketing. SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. PLG depends on the self-service model. It gets even better.

Acquisition 105

Acquisition Scale Onboarding Marketplace as a Service 105

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. When calculating this metric, it is important to only use contracted recurring revenue and not one-time payments from services or any other one-time payment. .

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Subscription Flow

JANUARY 3, 2024

The following is a list of reasons that can also be read as a list of incentives for SaaS businesses to implement a flexible pricing strategy: Tailoring your pricing strategy as per larger trends in the market: SaaS businesses operate in a highly volatile environment, with technology, customer behavior, and the marketplace constantly changing.

Pricing 52

Pricing Payment Features SaaS Marketplace as a Service 52

SmartKarrot

OCTOBER 13, 2023

A high customer retention rate is a testament to a company’s customer-centric approach, resulting in increased profits, positive word-of-mouth, and enhanced brand reputation. Considering this, here are five crucial strategies every customer retention playbook should include: 1.

Retention 10

Retention Strategy Marketplace as a Service Innovation 10

OPEXEngine

FEBRUARY 22, 2022

SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. eCommerce Marketplaces. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Blulogix

DECEMBER 21, 2023

Here are a few real-world B2B success stories that showcase the transformative power of UBP : Company A: A SaaS platform for marketing automation saw a 30% increase in customer retention after implementing UBP. Think of it as a B2B marketplace where usage drives the entire ecosystem.

AI Search 59

AI Search AI B2B Marketplace as a Service 59

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. Reputational risks Risks associated with things like data breaches, poor customer service, company controversies, etc.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

User Pilot

FEBRUARY 28, 2023

It’s a crowded marketplace with lots of options, but there’s one that stands out from the crowd. A customer satisfaction survey is designed to understand how happy your customers are with your product or service. Product or service customer experience feedback surveys What are they? Churn survey example from Asana.

Marketplace as a Service 98

Marketplace as a Service Churn Onboarding Engagement 98

Baremetrics

OCTOBER 9, 2021

Baremetrics monitors subscription revenue for businesses that bring in revenue through subscription-based services. Growth Retention Subscriber Information Product Information Collections Information What metrics does Stripe not provide for you but Baremetrics does? How do you find your billing history for Stripe customers on Stripe?

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

Subscription Flow

JANUARY 1, 2024

This is why if you sell or market through multiple channels, such as your online store, ecommerce marketplaces, and a physical location, look for a CRM that can autonomously collect and analyze data across various channels that your website will be integrated with. Your responses to these questions are how they judge your customer service.

Payment Methods 52

Payment Methods Payment Features Payment Solutions Payments 52

Casey Accidental

OCTOBER 27, 2020

In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. This builds on the first essay in the series of how there has been an increase in interest of SAAS-like models interested in becoming marketplaces over time.

Payments 55

Payments Business Model Payment Solutions SaaS Payments 55

CustomerSuccessBox

JUNE 20, 2022

By collecting accurate data and comprehensive information about your customers, you can improve retention, uncover additional sales opportunities, and boost your customer health scores. And if you as a business lose out on upgrading your technology then you will be soon pushed away from the marketplace. Early-stage SaaS.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

Point Nine Land

MARCH 10, 2020

A strategic analysis after evaluating multiple service marketplaces Over the past few years, I’ve come across a huge number of service (or labor) marketplaces: the countless Uber for X companies, the marketplaces for lawyers, therapists, cleaners, architects, construction workers; you name it. Sounds complicated?

Marketplace as a Service 59

Marketplace as a Service Strategy B2C Systems Review 59

SaaStr

JANUARY 28, 2019

If you’re looking for tactics and takeaways that will improve customer retention, product adoption, company-wide cross-functionality, and overall business growth, you need to be at these sessions. How to Build a CSM Team that Generates 130% Net Retention with Talkdesk (1:45 – 2:15 pm). Tuesday, February 5. Wednesday, February 6.

Scale 106

Scale Marketplace as a Service Customer Success Scaling 106

OPEXEngine

OCTOBER 5, 2021

But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Sticky after all.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Baremetrics

SEPTEMBER 16, 2021

You need to take care of customer retention because it is 5-10 times cheaper than attracting a new buyer. LTV, or CLV, is the predicted amount a customer will spend on your product or service while they’re your customer. Suppose a person subscribed to your service. What do you do next, you ask? Table of Contents.

Business 97

Business Social Media Marketplace as a Service Mobile 97

OpenView Labs

APRIL 7, 2021

That’s because most of their growth is powered by the product itself through a highly efficient self-service motion. How do we think about retention for “whale and tail” businesses? Limitless LTV:CAC: Snowflake reported a 168% net revenue retention rate in their latest earnings call. 20-40% activation rates are common.

Metrics 52

Metrics Scale SaaS Marketplace as a Service 52

Neil Patel

APRIL 9, 2021

The industry insights section provides you with data on certain industries, such as healthcare and financial services. Increased Employee Retention. Finally, they accessed new data to continue to explore the marketplace and make better decisions on candidates in a shorter time using data-driven hiring. Conclusion.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

OpenView Labs

DECEMBER 16, 2019

An increase in competitiveness in the marketplace means candidates have more choices than ever. They want a product/service that’s doing something powerful. That’s why building your brand within the marketplace will be the key to cutting through the competitiveness. Talent retention is just as important as client retention.

Sales Recruiting 53

Sales Recruiting Sales Hiring Scale Trends 53